Los Angeles, California
United States - 90024-6522
I was suppose to get a discount on my subscription, when I called the same week they told me that I was outside the window of time.i called and they wouldn't work with me at all. I will never use this service again and I will tell all my friends not to either. There are so many better options that are less than half that price or less. Extremely not happy, I never send a complaint in. There lack of working with me has caused this complaint.
After three months they have sent me the exact same matches all over again! The matches are on a loop! After you reject three months worth of matches they just start sending them to you all over again! NOT new matches, the exact same matches. I know for a fact because some of them were still in my "communicating" folder because I was waiting to hear a response back. How can they claim they've sent me a "new" match in my "new" matches page, when those exact profiles are in my waiting folder to hear back from? I also went and looked and all the new matches that weren't in my waiting page were in my "hidden" folder, meaning, I had closed the matches because I wasn't interested. They were sending me repeats of the same matches they'd sent me three months ago on a loop! THIS WEBSITE IS A SCAM!!! THEY WILL NOT SEND YOU NEW MATCHES, they will only rotate on a loop the same exact matches all of which are short, ugly, bald, fat men! NONE of them were attractive, and if they were, they hadn't logged in any time recently (fake profiles), many were obviously fake pictures very badly copies from magazines and such. SCAM SCAM SCAM! They lie and say they will send you "new" matches but they're the same old matches you already rejected!
I began receiving notices at work from eharmony saying men were interested in dating me. I am a heterosexual...
Paid for over a year of membership. Prices were subject to change, charges were not what was advertised, but...
I have been charged an automatic subscription renewal fee by eHarmony. I feel that although this is stated in...
eHarmony's advertising promises to match people with their "perfect match." This is a lie. I've been a member on and off for about 3 years and have NEVER been matched with anyone even remotely close to my interests. After finally ending my membership and choosing that I no longer wish to receive matches, they send messages stating that someone wants to communicate with me. When I log back in, I find that the member's profile is no longer active.
eHarmony uses unethical marketing and business practices. Customer service is pretty much non-existent, or patronizing at best. They are rude and prey on gullible people. I'm embarrassed that I believed their claims.
Save yourself some money, don't be gullible like me and pump money into their pockets, which is what it's all about. If you're a Christian, join a local singles group at a trusted church, or make some new friends at your own church.
God doesn't need eHarmony to bring someone into your life. Blessings!
I register on the website of eHarmony Dating Services, but after several months I decided to cancel my subscription. They billed me each month, and after I cancelled the subscription, they continued to take money from me. I sent multiple emails, but everything was useless. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.
I purchased a 3-month subscription and clearly selected the NOT TO RENEW automatically option. Well, they...
I called to cancel and was told I had to email my problem and I would get a response in 7 days. I got a...
I have been on the site for a month. I am an attractive female, and only chose to try online dating because a friend (who had never used it) recommended it. My job has me mostly working alone, so it is sometimes difficult to meet men. Anyway, apparently according to the test, my compatible matches are never going to be attractive to me. An entire month went by and not one guy was even remotely attractive to me. I know that sounds ridiculous, and maybe it is, maybe it just means online dating is not for me. Maybe I have trouble having attraction to a picture and a profile. Either way I am not satisfied, so I call the company to try and cancel. I signed up around the 19th of September and called to cancel the 16th of October. I had signed on for the yearly plan, not knowing that only an act of God could dissolve this "partnership". A monthly price with no commitment is $53 and some change. My first payment had been around 63, so already I had overpaid. I was not asking for a refund, only to close the account and cancel any future payments. Not only did the young woman on the line say she could not do that, she then turned the issue on me as if I had answered questions incorrectly so as to earn these matches. I have never been treated so poorly. I will never use their services nor will I recommend them. If they do at any point try to remedy this situation, rest assured I will update this but until then, BAD eHARMONY. VERY BAD CUSTOMER SATISFACTION POLICY. Or should I say very good customer Dissatisfaction policy. ps. I am not one to complain online or in life in general. This is a rare post and incident, for me. I forgive them for being greedy and cold. I just wanted to share my situation, in hopes that others can avoid this frustration.
Please warn all your friends NEVER to join eHarmony. If I could give them zero stars I would.
It is a dishonest company that cons their clientele into committing for three months to a year. Then after 2 weeks of sending people who live nearby, a vast majority of which are clearly not a match to you in any way, they begin to send only EMPTY profiles of people who live a 1000 miles away or absolute NON-matches. They give no way for the member to search their site, they choose your seven matches a day and only do so if you allow eHarmony to email you. These matches begin to repeat within a month. There is a "what if" category that allows you to search a dozen potential matches they say are outside your "match range". These are random people many up to 25 years younger or older, from around the country, most of who have empty or near empty profiles with a single photo, who later end up in your daily seven actual matches.
One of my daily seven matches I received from eHarmony was so clearly fraudulent they immediately began emailing me through the site, phishing me for my actual email address in broken speech.
I attempted to email eHarmony to cancel and was told to call. I called and the person was really rude and then told me there was nothing they could do, that I should email the address they would send me. I emailed that address and again heard nothing. Since I emailed however, I have stopped receiving any updates on their website, which is nice, but they kept a years membership fees for 5 weeks of HORRIFIC service.
I have since used their on-site messenger to attempt to receive help and still have received no reply. The site uses TV commercials to trick more people into their scam hoping no one ever reads reviews prior to signing up. If eHarmony simply said "we do not have any matches for you at this time" that would be honest. Instead they trap you for your entire period.
People sincerely want to find love and companionship and eHarmony preys upon this need. I offered to pay for the time I'd used and even offered to pay double their rate and was told there's nothing they can do, I had to pay for the entire year for my one month's completely ineffective service.
To refuse to refund and cancel a subscription after providing no service, after multiple requests and providing such a HORRIBLE completely fraudulent product is SHAMEFUL.
If there was a class action suite I would sign on. If there is a lawyer who would like to begin the process, I will sign the complaint today.
Please tell everyone you know to avoid eHarmony. Online dating can work. There are honest and effective online dating sites out there. The top two competitors of eHarmony are both genuinely good sites. I know because I've used them since my experience with eHarmony.
I sincerely hope others are more fortunate and learn of eHarmony's deception before signing up. Because eHarmony will steal your money and according to the dozens of other complaints I've since read, they will renew your contract and charge your credit card even after you've cancelled.
eHarmony is clearly the Enron of on-line dating.
I signed up with eHarmony for 6 months. When signed up, chose NOT toautomatically renew.
Account due to expire 14th July but when I went on 11th July, realised they'd already taken further 6 month payment.
I contacted them and the just told me to read their terms and conditions. This states that they can renew up to 24 hours before due to expire - but this doesn't excuse taking payment £107 3 days before due.
They have since just ignored my e-mails. It seems very clear to me taht they have made a mistake - so why are they not refunding my money? very disappointing from an otherwise great website.
Eharmony is a total rip off, they tell you they auto renew for the same amount of time you initially signed up for on the site. They tell you there is no way to turn off the auto renew, that you have to call and cancel. They only tell you you can turn off the auto renew until AFTER they auto renew your membership for another 6 months. We need a lawsuit against this. It's totally unfair that even after you call to cancel they will not refund you the amount of time you have let on the membership. How do they stay in business, they are criminals.
Is Eharmony.Com internet dating site a scam.My experieces being a member on eharmony it seems they scam people with matchs that is not base on your personality profile questions you sign up.You are given matchs out side of your distance area you didn't request for.You get responds from people with emails are ice breakers who appears to be your matchs but no know longer hears back from them out of six are ten matchs.How is that doing your subscription you recieve matchs on a daily base's these matchs suppose to be base on personality profile match responds to you and someone who is serious are interested in getting to know you when they respond to you''you don't hear from them.I recieve alot of matchs with no photos and when I request and asked for a photo''no respond''.My credit card was being charge money with services I didn't recieve.
I joined e harmony 3 months ago and I am convinced now through pure concrete knowledge that 99% of all the...
Been with EharmonyUK for 3 weeks, and am getting new matches with people who haven't been active for weeks !, tell me how that can be even weeks later this is still happening. I am very dissillusioned. I am up to 250 potential matches, yet < 12 have actually viewed my profile ? Not that I expect a perfect match right away but these people are jsut not active, andpossibly not paid up or discontinued from what I am reading in complaints. Be warned. I've won't be continuing my subs. Its just not worth the time - best joining in real life clubs with interests you are passionate about.
e harmony invite you to join for a three month trial period and after you cancel after the three payments they continue to take the payments from the bank. it is not set up a a standing order or direct debit they take it from your debit card as they have your details. what can be done to stop this fraud.
I requested closure to my account on your website and a refund of the remaining amount based on the $28.95/mo fee. I was trusting to allow a upfront payment of $173.00 that was sent in June and now being told my account can't be cancelled. I am told the account will stand until Dec 07.
I feel all of these things are misleading in that people are lead to believe the account can be cancelled at anytime and there is a monthly rate, when in fact there isn't. The way it is working is there is a 1 month rate, 3 month rate, 6 month rate, and a 12 month rate. There isn't really a such thing as a monthly rate. I am asking other government and legal agencies to look into this misleading practice and considering further actions if I can't get some resolution from your company. Since, your representatives have a habit of hanging up on customers, I doubt you are open for discussion.
In March 2011 I re-signed up for eHarmony - a service that I had used successfully in the past. I purchased a 3 month membership, and was charged for the first month upfront (with an agreement to be billed monthly). I immediately attempted to update my profile, since some of my information was outdated - and was surprised to find that I couldn't make any changes at all. When I had been a member in the past, it was under a previous version of their webpage. The web pages either wouldn't load completely or would pretend to save changes, but nothing 'stuck'. I contacted customer support that day, requesting tech support (or a way to use an older version that would work). They were unable to figure out the problem, but offered to make minor changes (like to my 'location' since I had moved), while they tried to make things work.
Over the past month an a half, I have tried everything their tech support suggested - taking hours of my time, without any payoff. Different web browsers, settings, preferences, security levels, everything multiple times (because for some reason, they were unwilling/unable to look through the full email chain). At first I was grateful for the assistance - over time though, it became very frustrating, since nothing was fixed. To be clear - I'm talking about emails with 'suggestions' for me to try every 2 or 3 days for a month.
After I was charged the second monthly installment, I requested a refund. It is unacceptable to charge a second time for a service that hadn't been rendered yet. At first, they acted as though they were taking the situation seriously, but once I requested a refund they changed tactics - stating that if I had wanted a refund, I would have needed to have requested it in the first 3 days after signing up. Because I was willing to work with them to fix a technical issue on their end (I do not have any other websites that I have ever visited with similar issues, and I had always been able to use their site just fine before the change to the most recent version), I am being told that there is nothing that they can do for me.
When I responded that telling me that I couldn't have a refund because I was patient and giving them the benefit of the doubt, they told me that everything is fine on their end, so there obviously isn't a problem - and then condescendingly told me how sorry they were that I was considering leaving the eHarmony 'family' - as if I were deserting them, rather than giving up after being charged twice for a service I had yet to receive.
I requested the name/phone number of a person that *could* help me - and have been waiting over a week for any kind of response.
Once you give these thieves your credit card, you're apparently out of luck even if they are unable to make their site usable. Deal with them at your own risk!
This site is crap - When I first subscribed I received several matches - the vast majortiy outside of my state. After the first 2 weeks, I received no new matches. I was unable to view any match's profile information or view any other photos beyond the main photo. I called and spoke to a cust serv rep and was told to broaden my preferences and that finding the right match takes time - usually 6 months or so. The viewing problem was never remedied. Interesting, how this company tries to railroad you into signing up for an extended membership. I plan to cancel my membership and am hoping I don't run into the problems I'm hearing so many others have had doing this. Sounds like cancelling is about as efficient as the services provided are. Lesson learned.