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CB Airlines and Air Travel Egypt Airlines / EgyptAir Complaints #2-21
Egypt Airlines / EgyptAir

Egypt Airlines / EgyptAir review: Airline theft???

R
Author of the review
10:54 am UTC
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am frustrated as I am disappointed. For the first time in my history of flying, I have never imagined that Egypt Airlines could be this negligent. I never saw sight of my luggage until I got back to Egypt and when I did receive my bag it was opened, scratched in, items in reverse (inside out like it have been tried on) items removed (including money and jewelry) I guess that's on me for putting my travel convenience first, relying on the trust I have built up over the years flying with Egypt air. The worst part of this, is that I missed two days of important investment meetings and incurred unnecessary unbudgeted living expenses and new clothes and items for my stay abroad. My laptop which i needed for business was also in my bag, but thank God, I received that back. (never packing that again). I need someone to reach out and clarify how this could happen. No one follows any instructions. When i logged by lost luggage at GBS the girl agent refuses to give me her name, cheeky attitude, saying she is not obliged to give me her name and asked me " do you want your bag or not? What caused more irritation is that she was sent down to come see me and she told me 10 minutes, but then was approached by another male white traveler which she then decided to help first and has the audacity to tell me, He just needed to get his bag because he has been here since 8am? This was after I spent hours at the airport on the second day after my arrival in the same clothes I travelled in. She was racist and extremely careless and rude acting like she was doing me a favor instead of a service. Well, I best stop writing now, I'll just end up doing my head in over this again. It happened! now I need an explanation, solution and some reassurance.

Recommendation: Do not pack your laptop, take pictures of your bags before you travel after you've packed it. Do not pack cash, regardless. Take an overhead bag for sensitive items. Take pictures of your baggage tags. Read your baggage tags properly when you collect it. Use a lock on your bags at all times.

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    EgyptAir Complex, South building, Second Floor, Airport Road, Cairo, Egypt
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  6. Jenny
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    Jun 24, 2026
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Egypt Airlines / EgyptAir Category
Egypt Airlines / EgyptAir is ranked 73 among 196 companies in the Airlines and Air Travel category
#71 Miles and More Miles and More #72 Charles de Gaulle Airport / Paris Aeroport Charles de Gaulle Airport / Paris Aeroport #73 Egypt Airlines / EgyptAir Egypt Airlines / EgyptAir #74 Air India Air India #75 Hong Kong International Airport Hong Kong International Airport

Most discussed Egypt Airlines / EgyptAir complaints

Lost baggage
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