The complaint has been investigated and
resolved to the customer's satisfactionResolved EF Tours — abandoned at train station
resolved to the customer's satisfaction
FYI to all parents considering EF Tours:
Following a luggage mishap upon our arrival in Paris, my daughter and I lost track of our group. Thank God we were together because after an hour of looking for them and reassuring my daughter that they would NEVER leave us stranded, I was proven wrong. The tour director left us at the Eurostar train station to fend for ourselves!!! His phone number had not been given to everyone because he'd run out of papers- naturally we had not received it! To top it all off, the hotel we were supposed to be staying in had changed from the itinerary so we had no idea where our group was!
What a nightmare our dream vacation turned out to be!
If safety of students is their number 1 priority, I truly worry about the kids whose parents are not with them. We were frantic! My husband(who was home in the U.S. at the time) was able to get info on our "new" hotel and forward it to me. We were then told to take a taxi (70.00 out of my pocket) to meet the group.
FYI- the tour director knew that we were not on the bus and told the rest of the group that they had to leave us at the train station!
I repeat-he had no idea what had happened to us or that my daughter was with me! Again I am so thankful that she was not separated from me!