EF Tours — cancellation policy scam
I booked my child on a school/group tour to Egypt with EF Tours. I booked this trip in October 2010 for summer 2012 travel. I purchased the travel insurance as well. Shortly after signing up, civil unrest in Egypt and Libya erupted. For obvious reasons, we no longer wish to send our son to Egypt. In fact The US State Dept. has issued a warning about non-essential travel to the area. EF Tours has not canceled this trip?? My son's teacher has decided on an alternate trip, however it is a destination that my son has been to. When I called EF Tours to cancel, I was told that the initial membership fee was not refundable, nor was the insurance and they wanted to keep a $250.00 cancellation fee. Are you kidding me? You want to keep the cancellation insurance on a trip you should have cancelled and $250.00 cancellation fee? I said this was unacceptable and was told "I'm sorry you feel that way." Nicole asked if they had planned an alternate tour and I said yes but we were not interested. She then said the Egypt tour was a year away. Seriously? No one is going to send their kid to Egypt in a year!! I asked to speak to a supervisor and was told there wasn't one available but she would have one call me. She then was going to hang up and I asked if she had my phone number. She said yes and read off the wrong number. I am willing to lose the $98.00 but I think it is ridiculous to keep my insurance and a $250.00 cancellation fee for a trip that they should have CANCELLED! Do not do business with this company. They are preying on teachers, parents and students. How low can you go?
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