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eDreamsnot helping to change flights

1
E Feb 06, 2020 Review updated:

Elaine Reynders ( e-mail [protected]@telkomsa.net)
Tel: +[protected]
Ref: [protected]
Etihad cancelled the flights I had booked and put on us on alternative flights.
The flight leaving JHB to London on 27 June is fine, we can leave earlier that day. So that can be confirmed.
The return flight is a big problem. We simply cannot come back on the later flight. I would like to return on Sat 11 June leaving Paris at 10:30 arriving in AbuDhabi 19:30. Leaving AbuDhabi 2:05 arriving JHB 8:20 This flight is available and Etihad said that they allow the change bacause they altered what I booked, BUT eDreams is not getting to the point of making the change. I am concerned that the longer eDreams wait that flight may fill up. I also want to make other flight arrangements and accommodation and cannot di this until this flight is finalized. I have phone many, many times and wait with ave time of 45 min and then still no help, only referals.
PLEASE help me and ask eDreams to change my flight. I am desperate and their call centres are very understaffed. RegardsElaine Reynders

Responses

  • Et
    EtihadHelp Feb 08, 2020

    Hi Elaine,

    Since the flight was not booked through us directly, EDreams would have to take control of the booking and assist you with changing the flight dates. Please try contacting them again. We can only change travel agent flights 48 hours before the scheduled departure time, if the tickets are fully unused. *Sky

    1 Votes

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