Economycarrentals.comcar rental/service

K Jan 17, 2019
This review was posted by
a verified customer
Verified customer

I am very disappointed with company Drive On Holidays and EconomyCarRentals.com. We ordered a car from EconomyCarRentals.com with full insurance.
When we arrived to pick up point (which is located in drive on holidays company in Lisboa) they told us at their are renting a cars from another company.in the documents and reservation was a full insurance but on the desk we got different informations. Car didn't have insurance at all. They wanted to charge us extra. First they asked about 1100€ and after long conversation 300€. That was too big amount of money to pay. The staff didn't care and didn't try to fix a problem. We were with small baby after long travel day. We tried to talk and get explanation why do we have to extra. They said at that's normal at people complains in their company... We also called to the another company to get explanation but they were much worst. A woman didn't want to give her surname and explain why are they charging extra money. That was a big mess between two companies. A company is located in Greece and only way to contact with them is by phone or email. We decided to don't rent a car. We tried to get money back and we still fighting. We have paid 200€ for a car which I never get. These companies are stiling from people. We have talked with police how to get money back. please! People rent from good and recommendent companies!

Karolina&Dario

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