SUBMIT A COMPLAINT

eBay / item number 202608532750

United States

As per my order placed on March 6, 2019, via prepaid VISA card transaction, Item number : 202608532750, I have received the below communication notifying me that the seller is not anymore on ebay and the item no longer exists.
Having already tried to contact the not anymore existenting seller (impossible to do via your ebay system)
I am left with no choice but to contact you directly.
Please note that the phone numbers on the ebay section help & contacts are not displayed and that the service is now closed. No email contact details are provided either.
My questions are therefore,
Is the item arriving as scheduled ?
If not, when will I have a refund for the non existing/missing item?
Sincerely,

On 3/7/19, [email protected] wrote:
> [image: eBay]
> The listing you're interested in is no longer available
>
>
> Hello malala_lgjpxorz,
>
> We're writing to let you know that we've removed an item you recently won
> due to concerns with the seller's account:
> 202608532750 - DOT Motorcycle Helmet Modular Full Face Mountain Bike Helmet
> Motorbike Helmet
>
>
> Since you've already paid for the item, you don't need to do anything else.
> If your item hasn't arrived yet, it should arrive soon. If it doesn't, then
> you'll want to open a case in our Resolution Center. You can learn how to do
> this, plus find timelines for opening cases, at:
> http://pages.ebay.com/help/buy/item-not-received.html
>
> If you're unable to open a case on eBay, contact your payment service
> provider to verify the status of the payment and to request a refund or
> cancellation if needed.
>
> We wish you all the best on eBay and hope your future experiences are
> pleasant and successful. If you have questions, please click "Help &
> Contact" at the top of most eBay pages.
>
> eBay still has lots of other great deals. Go to http://www.ebay.com to shop.
> We hope to see you soon.
>
> Thanks,
>
> eBay
>
> Please don't reply to this message. It was sent from an address that doesn't
> accept incoming email.
>
>
>
> eBay Document ID: [protected]
>
> eBay is committed to your privacy. Read our user agreement and privacy
> notice. Learn how to recognize fake (spoof) emails.
>
> Copyright © 2019 eBay Inc. All Rights Reserved. Designated trademarks and
> brands are the property of their respective owners. eBay and the eBay logo
> are trademarks of eBay Inc., 2145 Hamilton Avenue, San Jose, CA 95125.

Al
Mar 7, 2019

Post your comment