Easy Spirit
Reviews and Complaints

I had returned a pair of boots in December and after an extended period of time rather than a refund I received store credit. I ordered an additional 5 pairs of shoes to utilize the credit but had to return all but one as they were simply not comfortable. I returned 4 pairs of shoes for refund on Feb 1, another pair on Feb 27 using the return labels provided by Easy Spirit. After several email exchanges with customer service to inquire as to the status, I received an email saying the refund had been credited to my credit card, but no refund appeared on my account. Several emails over 2 months, in which I was told the refund would take time, I received a notice that I was receiving store credit rather than a refund. There is no Easy Spirit store in my State. The shoes I have ordered online simply do not fit. I want my money back, but Easy Spirit has gone silent. I suggest you buy your shoes anywhere else but from Easy Spirit!

I have two pairs of Easy Spirit shoes with button on them, or should I say had buttons on them. These buttons are sewn on with two pieces of thread after a few months the buttons fell off so now I have to have someone fix them. I have worn their shoes for years and this is the first complaint I have had. If you can't sew the button on correctly then don't put buttons on them at all. These shoes cost roughly $80.00 a pair and the buttons fell off. I emailed them and I was told to take them back to the store well they are about a year or so old so I don't think that will help. No concern what so ever. Please correct this problem, or get someone better to make your shoes since you charge so much.

my aunt bought several pairs of easy spirit shoes and did not want them so she gave them to my mom. my mom wore the shoes one time and the sole of the shoes fell apart in chunks!
this is unacceptable for the amount you pay for any product. i am not sure how long my aunt had these shoes before she gave it away. most likely several years. my mom wore them while i visiting over the holidays. i took notice of the cheap made material being me i voiced my opinion to this site and rip off website. most likely it had been several years and did not take them back to the store to try to get a full refund.

****I have the product and pictures. it will not let me download the pictures.

these shoes were bought in Columbus Ga.

Below is copy of email exchnge with one of your customer service people. My sister and I bought the same shoes from Easy Spirit at the same time - my sister received her refund without issue, I have store credit which I dod not want. I want my refund. Awaiting your advices on how I get my money back for merchandise returned over a month ago.

Justina C (Easy Spirit Help Center) via zendesk.com
Dec 12 (13 days ago)

to me
##- Please type your reply above this line -##
Your request (13574) has been updated. To add additional comments, reply to this email.

Justina C
Justina C (easyspirithelp)

Dec 12, 08:50 EST

Hi Virginia,

Thank you for contacting Easy Spirit Customer Service. I do apologize, we are unable to refund your original form of payment, as we no longer have access to your account information. A store credit in the amount of $209.00 has been issued to your Easy Spirit online account. This credit can be used towards your next purchase. Please note that this credit cannot be issued to a different form of payment.

If there's anything else I can assist you with, please don't hesitate to contact us!

Sincerely,
Customer Service
Justina C.
Virginia C
Virginia Christenson

Dec 12, 04:11 EST

I can supply you with any information you need. After this experience I have no intention of shopping at your store. What do you need to issue a credit to my credit card?

Sent from my iPhone

On Dec 11, 2017, at 8:32 PM, Justina C (Easy Spirit Help Center) wrote:

Justina C
Justina C (easyspirithelp)

Dec 11, 14:32 EST

Hi Virginia,

Thank you for contacting Easy Spirit Customer Service. I do apologize, we are unable to refund your original form of payment, as we no longer have access to your account information. A store credit in the amount of $209.00 has been issued to your Easy Spirit online account. This credit can be used towards your next purchase.

If there's anything else I can assist you with, please don't hesitate to contact us!

Sincerely,
Customer Service
Justina C.
Chad K
Chad K (easyspirithelp)

Dec 8, 20:15 EST

Hi Virginia,

Thank you for contacting Easy Spirit Customer Service.

Please be assured that your inquiry is being investigated by the appropriate team. You will receive further communication as soon as possible. If there's anything else that I can assist you with, please don't hesitate to contact us.

Sincerely,
Chad

Virginia C
Virginia Christenson

Dec 8, 19:58 EST

I don't want store credit - I want the purchase price credited back to my Visa account. You initially indicated this would be the case, and after you have taken roughly a month to get the order to me, then another month from the time I returned the merchandise until you responded I expect in the name of improving your customer service you will make the credit to my Visa happen and happen quickly

On Thu, Dec 7, 2017 at 7:20 PM, Easy Spirit wrote:
Easy Spirit - Makers of Easy
Virginia Christenson,

We have updated your Easy Spirit account and you have credit that you can use for future purchases.

Your Store Credit balance is now $209.00.

Thank you, Easy Spirit!

Put on my Easy Spirit wedge shoes for church yesterday and by the time the service was out I was leaving chunks of my wedge soles on the floor! Crumbled. See that it is an ongoing problem by reading complaints. Very sad the company doesn't respond to this or attempt any customer satisfaction. I have 4 pair of travel time shoes I wear daily and other boots, but unless I hear SoMeThinG from the company, I will never purchase Easy Spirit again.

I love these size 7-1/2 W black tennis shoes because they come in a wide width and are very comfortable! But the black covering around the top of the tongue and on the sides of the shoe is disintegrating and peeling off, so much so that it leaves black marks on my socks. I haven't worn them that much so it's not like they are wearing out. Very disappointed in the quality of the shoe.

To whom it may concern:

A few years ago I discovered the Romey shoe for women and I thought I was in heaven. I introduced it to a sister friend and she, too, thought they were great

We are both on our 2nd pair and have discovered that they are not sown well. My friends shoe is ripped all around the top part of the shoe.
Her second pair is ripping at the toes . We are both so very disappointed and don't plan to order them again. The quality seems to be inferior and I just thought I should bring it to your attention.

Thank you,

Sister Germaine

I went to JcPennys and bought a pair of size 11 low boots and came home to find out one is a size 11 and one is a size 8.5. I bought these for my grams funeral to go with my outfit. I put them on to leave and realized one was the wrong size! They were even tied together when I bought them and had to cut them apart. I'm very upset about this. I want something done.

During the peak of the 2017 Florida tax free week for back to school I ordered to pairs of shoes. One of the shoes was a pair of Liliana Black shoes which were a size 7 narrow. When I called before the order was shipped, to see if I could remove the shoes from my order realizing that they were going to be to small, the rep told me that I had to wait to get the shoes and call back before they are willing to assist me with this matter. Once the shoes were received, I had to request a shipping label and send the unwanted shoes back. Knowing that the shoes was not wanted in the beginning, I was charged a $7.90 return fee that should have been avoided when I tried to call before the shoes was shipped to remove from my order. This was a deduction from a refund amount of $19.99, which was paid for these shoes. I just want all of my money back.

I bought two pairs of easyspirit shoes about seven/eight years ago.
I changed professions and have rarely worn them, until now. They still look bran new in all areas.
As I am dusting each pair, I notice a difference in color on the heals in comparison with the rest of the shoe patent leather applications. The heal of the brown shoe is coming apart on me as I cleaned it.
I would like a refund; I no longer have the receipt but know that they weren't cheap. I think I bought them at Lee Outlets in Lee, MA.
They are very soft shoes to wear, have a nice heal and that was the main reason I spent more money to purchase them.
I have many shoes that older, but I take very good care of my things, and one would never know that they are "old shoes".
Look forward to hearing back from you with a positive outcome.
Thank you.

wear your shoes all the time, For years. This is my first complaint. This time I bought what I think are traveltimes slip on shoes and only wear them in the house, as my house shoes. The toe of one shoe is peeling, making them look old already. I have started wearing them only about two weeks ago. It looks like the toe part is coming off also

These shoes have what looks like vinyl on the toes and around the side instead of the suede.
This bothers me as it is now peeling more. The price of your shoes is not cheap.

Purchase this boot December 2016 after reading the reviews saying they were comfortable. Now I a blister on my heel. I'm on my feet all day long at work and I only work part time.I don't have any money to waste. I have been around this company the majority of my life because of my deceased mother that was her go to shoe store. I'll not purchase anything again.

I bought a pair of these boots for my daughter. She only wore them once and the zipper pull came apart on one of the boots. The 2 halves of the metal pull broke away from each other. I could fix it myself if I could just get another one of the pulls. The rest of the shoe is brand new- untouched. She is a medical student with no money at all, and really needs the boots.

I would appreciate it if you would send me a replacement zipper pull, or replace the boots, size 9 1/2 medium width.

I bought the boots at Carson Pirie Scott in a clearance sale so cannot return them. Still, I paid about $50 for them thinking I was getting a quality brand. They were originally marked over $100.

Watch your credit card statement closely here. I returned a pair of defective shoes to easyspirit.com. and expected the refund on my next credit card statement. The bill came and there was no credit. I checked the tracking number of the return and they received the item before Christmas, 12/22/2015. It has been 3 weeks and I contacted the company, their reply - Oops. Well, not those words but pretty much the sum of the conversation. No apology, no nothing - only that I'll have to wait another 2 weeks for it to show as a credit. Meanwhile, I will have to pay the interest on this non-purchase. So 5 weeks before receiving a refund that is still pending, completely unacceptable for a large e-commerce site. Beware.

purchased grey easy spirit womens open back shoes during previous winter season. The grey shiny finish is coming off around top and sides of shoe. I have always loved this style of easy spirit shoes and have many pairs, but this particular style disappoints me very much and don't still look nice when I wear. I don't have receipt either and am unhappy. They are not a cheap shoe and wearability is always long lasting but these grey ones won't look good . Has anyone else complained?

Heel of shoe deterioted after wearing very few times. Would like to know what can be done to compensate me for a shoe that cost over $40.00, The name of the shoe that is on inside of shoe is:E6SHERWOOD. I have purchased several pairs of Easy Spirit shoes and would like to continue. I do not have a receipt.

I wear a size 101/2 M shoe. Almost all manufacturers have ceased to manufacture this size. It is very difficult to wear an 11 M as they are too large and a 10M is too small! What is a person supposed to do when they are not being manufactured? I'm
sure that I'm not the only person with this complaint! There has to be thousands of people with the same problem! My email address is [protected]@aol.com and my Zip Code is46825-3854. I would appreciate an explanation to this situation. Thanks for your help! One last comment, I have worn Easy Spirit/ Motion shoes for a very long time!

The Easy Spirit store is Roosevelt Field Mall has really gone downhill. The shoes on display were not the least bit stylish. They were all so frumpy, like what you would see in an outlet store. And the sizes were all wrong. I used to fit into their size five shoes perfectly. Today they were too big. My mother tried on 2 size seven shoes - one was too small and the other too big. We were the only customers in the store. It has got to close down soon or change its inventory.

I have been calling and emailing customer [protected]@ Easy Spirit since January 20, 2005 about a promised gym bag that was not delivered with my order placed January 16.

No one has responded to any of my emails (1-20, 1-26. 1-31) or my telephone message which I left after being in a cue and trying to reach a customer service representative for over 10 minutes.

I used the Code GETFIT for free gym bag, but my gym bag did not arrive. I still have the postcard that states this is a free gift with order. . I was very disappointed it did not come with my shoes and upset that no one at Easy Spirit has responded to my queries about the bag.

I see there are other complaints on line about Easy Spirit ignoring emails and not having someone to answer the telephone. Can you help me get a fax number for Sheryl Bloom, President of Easy Spirit and Nine West?