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Easy Spirit Customer Service Phone, Email, Contacts
Easy Spirit
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Easy Spirit
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Easy Spirit Complaints Summary

3 Resolved
61 Unresolved
Our verdict: If considering services from Easy Spirit with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Easy Spirit complaints 64

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Newest Easy Spirit reviews & complaints

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K
10:08 am EDT
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Easy Spirit easy spirit shoes with buttons

I have two pairs of Easy Spirit shoes with button on them, or should I say had buttons on them. These buttons are sewn on with two pieces of thread after a few months the buttons fell off so now I have to have someone fix them. I have worn their shoes for years and this is the first complaint I have had. If you can't sew the button on correctly then don't put buttons on them at all. These shoes cost roughly $80.00 a pair and the buttons fell off. I emailed them and I was told to take them back to the store well they are about a year or so old so I don't think that will help. No concern what so ever. Please correct this problem, or get someone better to make your shoes since you charge so much.

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12:47 pm EST

Easy Spirit cheap material

my aunt bought several pairs of easy spirit shoes and did not want them so she gave them to my mom. my mom wore the shoes one time and the sole of the shoes fell apart in chunks!
this is unacceptable for the amount you pay for any product. i am not sure how long my aunt had these shoes before she gave it away. most likely several years. my mom wore them while i visiting over the holidays. i took notice of the cheap made material being me i voiced my opinion to this site and rip off website. most likely it had been several years and did not take them back to the store to try to get a full refund.

****I have the product and pictures. it will not let me download the pictures.

these shoes were bought in Columbus Ga.

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6:40 am EST
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Easy Spirit refund not received for returned merchandise

Below is copy of email exchnge with one of your customer service people. My sister and I bought the same shoes from Easy Spirit at the same time - my sister received her refund without issue, I have store credit which I dod not want. I want my refund. Awaiting your advices on how I get my money back for merchandise returned over a month ago.

Justina C (Easy Spirit Help Center) via zendesk.com
Dec 12 (13 days ago)

to me
##- Please type your reply above this line -##
Your request (13574) has been updated. To add additional comments, reply to this email.

Justina C
Justina C (easyspirithelp)

Dec 12, 08:50 EST

Hi Virginia,

Thank you for contacting Easy Spirit Customer Service. I do apologize, we are unable to refund your original form of payment, as we no longer have access to your account information. A store credit in the amount of $209.00 has been issued to your Easy Spirit online account. This credit can be used towards your next purchase. Please note that this credit cannot be issued to a different form of payment.

If there's anything else I can assist you with, please don't hesitate to contact us!

Sincerely,
Customer Service
Justina C.
Virginia C
Virginia Christenson

Dec 12, 04:11 EST

I can supply you with any information you need. After this experience I have no intention of shopping at your store. What do you need to issue a credit to my credit card?

Sent from my iPhone

On Dec 11, 2017, at 8:32 PM, Justina C (Easy Spirit Help Center) wrote:

Justina C
Justina C (easyspirithelp)

Dec 11, 14:32 EST

Hi Virginia,

Thank you for contacting Easy Spirit Customer Service. I do apologize, we are unable to refund your original form of payment, as we no longer have access to your account information. A store credit in the amount of $209.00 has been issued to your Easy Spirit online account. This credit can be used towards your next purchase.

If there's anything else I can assist you with, please don't hesitate to contact us!

Sincerely,
Customer Service
Justina C.
Chad K
Chad K (easyspirithelp)

Dec 8, 20:15 EST

Hi Virginia,

Thank you for contacting Easy Spirit Customer Service.

Please be assured that your inquiry is being investigated by the appropriate team. You will receive further communication as soon as possible. If there's anything else that I can assist you with, please don't hesitate to contact us.

Sincerely,
Chad

Virginia C
Virginia Christenson

Dec 8, 19:58 EST

I don't want store credit - I want the purchase price credited back to my Visa account. You initially indicated this would be the case, and after you have taken roughly a month to get the order to me, then another month from the time I returned the merchandise until you responded I expect in the name of improving your customer service you will make the credit to my Visa happen and happen quickly

On Thu, Dec 7, 2017 at 7:20 PM, Easy Spirit wrote:
Easy Spirit - Makers of Easy
Virginia Christenson,

We have updated your Easy Spirit account and you have credit that you can use for future purchases.

Your Store Credit balance is now $209.00.

Thank you, Easy Spirit!

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11:13 am EST

Easy Spirit leather wedge shoes

Put on my Easy Spirit wedge shoes for church yesterday and by the time the service was out I was leaving chunks of my wedge soles on the floor! Crumbled. See that it is an ongoing problem by reading complaints. Very sad the company doesn't respond to this or attempt any customer satisfaction. I have 4 pair of travel time shoes I wear daily and other boots, but unless I hear SoMeThinG from the company, I will never purchase Easy Spirit again.

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Shaun R.
, US
Dec 04, 2017 2:15 pm EST

How long have you had the shoes?

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5:10 pm EST
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Easy Spirit tennis shoes

I love these size 7-1/2 W black tennis shoes because they come in a wide width and are very comfortable! But the black covering around the top of the tongue and on the sides of the shoe is disintegrating and peeling off, so much so that it leaves black marks on my socks. I haven't worn them that much so it's not like they are wearing out. Very disappointed in the quality of the shoe.

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8:27 pm EST
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Easy Spirit romy shoes for women

To whom it may concern:

A few years ago I discovered the Romey shoe for women and I thought I was in heaven. I introduced it to a sister friend and she, too, thought they were great

We are both on our 2nd pair and have discovered that they are not sown well. My friends shoe is ripped all around the top part of the shoe.
Her second pair is ripping at the toes . We are both so very disappointed and don't plan to order them again. The quality seems to be inferior and I just thought I should bring it to your attention.

Thank you,

Sister Germaine

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4:38 pm EST
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Easy Spirit black low leather boots

I went to JcPennys and bought a pair of size 11 low boots and came home to find out one is a size 11 and one is a size 8.5. I bought these for my grams funeral to go with my outfit. I put them on to leave and realized one was the wrong size! They were even tied together when I bought them and had to cut them apart. I'm very upset about this. I want something done.

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9:32 am EDT
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Easy Spirit online ordering

During the peak of the 2017 Florida tax free week for back to school I ordered to pairs of shoes. One of the shoes was a pair of Liliana Black shoes which were a size 7 narrow. When I called before the order was shipped, to see if I could remove the shoes from my order realizing that they were going to be to small, the rep told me that I had to wait to get the shoes and call back before they are willing to assist me with this matter. Once the shoes were received, I had to request a shipping label and send the unwanted shoes back. Knowing that the shoes was not wanted in the beginning, I was charged a $7.90 return fee that should have been avoided when I tried to call before the shoes was shipped to remove from my order. This was a deduction from a refund amount of $19.99, which was paid for these shoes. I just want all of my money back.

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11:47 am EDT

Easy Spirit easy spirit quinlans shoes leather/man made upper 0610 brown & black shoes

I bought two pairs of easyspirit shoes about seven/eight years ago.
I changed professions and have rarely worn them, until now. They still look bran new in all areas.
As I am dusting each pair, I notice a difference in color on the heals in comparison with the rest of the shoe patent leather applications. The heal of the brown shoe is coming apart on me as I cleaned it.
I would like a refund; I no longer have the receipt but know that they weren't cheap. I think I bought them at Lee Outlets in Lee, MA.
They are very soft shoes to wear, have a nice heal and that was the main reason I spent more money to purchase them.
I have many shoes that older, but I take very good care of my things, and one would never know that they are "old shoes".
Look forward to hearing back from you with a positive outcome.
Thank you.

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6:42 pm EDT

Easy Spirit shoes

wear your shoes all the time, For years. This is my first complaint. This time I bought what I think are traveltimes slip on shoes and only wear them in the house, as my house shoes. The toe of one shoe is peeling, making them look old already. I have started wearing them only about two weeks ago. It looks like the toe part is coming off also

These shoes have what looks like vinyl on the toes and around the side instead of the suede.
This bothers me as it is now peeling more. The price of your shoes is not cheap.

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Barbara Rothwell
, US
Jun 03, 2019 11:18 pm EDT

I received a pair of Easy Spirit walking shoes leather man-made uppers size 7 for my birthday in May I have worn them one time and they are peeling just above where the soul is I would like to have these shoes replaced I'm sorry I do not know where they were purchased cuz they were a gift I do not want to tell the person that bought them because I don't want to hurt their feelings please give me a call and let me know what you can do to solve this problem my phone number is [protected] I live in Fairfield Ohio my name is Barbra

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8:50 pm EST
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Easy Spirit kaysa boots

Purchase this boot December 2016 after reading the reviews saying they were comfortable. Now I a blister on my heel. I'm on my feet all day long at work and I only work part time.I don't have any money to waste. I have been around this company the majority of my life because of my deceased mother that was her go to shoe store. I'll not purchase anything again.

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7:01 pm EST

Easy Spirit boot - eserle [protected] explore24. size 9 1/2 width medium leather/textile man made upper. textile lining. balance man made. faux fur.

I bought a pair of these boots for my daughter. She only wore them once and the zipper pull came apart on one of the boots. The 2 halves of the metal pull broke away from each other. I could fix it myself if I could just get another one of the pulls. The rest of the shoe is brand new- untouched. She is a medical student with no money at all, and really needs the boots.

I would appreciate it if you would send me a replacement zipper pull, or replace the boots, size 9 1/2 medium width.

I bought the boots at Carson Pirie Scott in a clearance sale so cannot return them. Still, I paid about $50 for them thinking I was getting a quality brand. They were originally marked over $100.

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8:04 am EST

Easy Spirit lack of refund on returned merchandise

Watch your credit card statement closely here. I returned a pair of defective shoes to easyspirit.com. and expected the refund on my next credit card statement. The bill came and there was no credit. I checked the tracking number of the return and they received the item before Christmas, 12/22/2015. It has been 3 weeks and I contacted the company, their reply - Oops. Well, not those words but pretty much the sum of the conversation. No apology, no nothing - only that I'll have to wait another 2 weeks for it to show as a credit. Meanwhile, I will have to pay the interest on this non-purchase. So 5 weeks before receiving a refund that is still pending, completely unacceptable for a large e-commerce site. Beware.

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4:17 pm EDT
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Easy Spirit glitter coming off

purchased grey easy spirit womens open back shoes during previous winter season. The grey shiny finish is coming off around top and sides of shoe. I have always loved this style of easy spirit shoes and have many pairs, but this particular style disappoints me very much and don't still look nice when I wear. I don't have receipt either and am unhappy. They are not a cheap shoe and wearability is always long lasting but these grey ones won't look good . Has anyone else complained?

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9:06 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased Easy Spirit boots a few seasons ago described as follows: Esbolder black easy soft #[protected], 9-1/2 D, bar code # [protected]. I wore the boots maybe about five times in the season of purchase. On 3/22/13 I got out the boots which had been stored in their original box in my closet. I put on one boot and reached for the other boot but then...

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8:56 am EDT
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Easy Spirit heel deteriated

Heel of shoe deterioted after wearing very few times. Would like to know what can be done to compensate me for a shoe that cost over $40.00, The name of the shoe that is on inside of shoe is:E6SHERWOOD. I have purchased several pairs of Easy Spirit shoes and would like to continue. I do not have a receipt.

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Update by margaret pratt
Oct 17, 2012 2:52 pm EDT

Forty dollars may not seem a lot to you - but it is to me. No way can the sole be repaired because the rubber was falling apart in pieces. I guess the bottom line is Easy Spirit does not stand behind their product. The future for me to shop for this brand is no longer an option.

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Defective Easy Spirit shoes
North Syracuse, US
May 06, 2022 8:11 pm EDT
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Had the same problem with three pairs of easy spirit slip on clog type shoes. The sole of all three became very slippery and hard, and eventually became unglued from the shoes. Will not buy any easy spirit shoes again!

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Puddin Tang
, US
Oct 27, 2016 9:30 am EDT

Same experience here. After wearing twice, the second time at my husband's funeral, the left heel disintegrated. I was lucky that it did not cause me to fall:(

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Marmalade
, US
Dec 26, 2015 3:42 pm EST

I have just had the same experience iwth a pair that I wore twice. I discovered that a chunk had come out of the right heel after wearing them to church. Walking to and from the car parked near the church and inside the church and parish hall. Then on Christmas Day put them on inside to wear around the house. This time when I took them off I discovered the left heel was deteriorating and the sole cracked clear through. The right sole was starting to crack as well. I am going to throw them away but wanted to see if my experience was unique.

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9:41 pm EST
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Easy Spirit size not manufactured

I wear a size 101/2 M shoe. Almost all manufacturers have ceased to manufacture this size. It is very difficult to wear an 11 M as they are too large and a 10M is too small! What is a person supposed to do when they are not being manufactured? I'm
sure that I'm not the only person with this complaint! There has to be thousands of people with the same problem! My email address is [protected]@aol.com and my Zip Code is46825-3854. I would appreciate an explanation to this situation. Thanks for your help! One last comment, I have worn Easy Spirit/ Motion shoes for a very long time!

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emackemack
Liverpool, US
Nov 07, 2013 4:12 pm EST

I just came back from the podiatrist who, after checking the problem I was having w/my feet, said that it looked like there was a line of irritation that might coincide with the inside of my shoe. I checked my old pair of Easy Spirit Jumper and a newer pair of Easy Spirit jumper and sure enough, the inside of the newer shoe was cut differently than the old. the new cut rubbed against the top of my toes and caused pain and irritation. When I emailed Easy Spirit, they responded as though I was lying and trying to get something for free. I guess they missed my first sentence that I would NEVER be an Easy Spirit customer again as long as they continue to cheapen their brand. I will miss the old Easy Spirit.

JuliePooh51265
JuliePooh51265
Lancaster, US
Jan 17, 2012 9:49 pm EST

I don't know about Easy Spirit but have you tried sites like Amazon and even eBay? You might be able to find shoes in your size there. Don't know about your favorite brand though.

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3:02 pm EST

Easy Spirit goes to top

The Easy Spirit store is Roosevelt Field Mall has really gone downhill. The shoes on display were not the least bit stylish. They were all so frumpy, like what you would see in an outlet store. And the sizes were all wrong. I used to fit into their size five shoes perfectly. Today they were too big. My mother tried on 2 size seven shoes - one was too small and the other too big. We were the only customers in the store. It has got to close down soon or change its inventory.

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8:46 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Easy Spirit representative customer service

I have been calling and emailing customer [protected]@ Easy Spirit since January 20, 2005 about a promised gym bag that was not delivered with my order placed January 16.

No one has responded to any of my emails (1-20, 1-26. 1-31) or my telephone message which I left after being in a cue and trying to reach a customer service representative for over 10 minutes.

I used the Code GETFIT for free gym bag, but my gym bag did not arrive. I still have the postcard that states this is a free gift with order. . I was very disappointed it did not come with my shoes and upset that no one at Easy Spirit has responded to my queries about the bag.

I see there are other complaints on line about Easy Spirit ignoring emails and not having someone to answer the telephone. Can you help me get a fax number for Sheryl Bloom, President of Easy Spirit and Nine West?

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Timothy Zalewski
Coraopolis, US
Dec 31, 2013 4:19 pm EST

Sirs,
I ordered 2 pairs of shoes online 0n12/12/13. The shoes were the wrong width. I gave them to my wife for Xmas but not only were they the wrong width but she also didn't like the style. I want to return them for credit. My wife can pick the style she wants later. Thank you for your concern. I'll wait for your response.

Timothy Zalewski

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5:40 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Easy Spirit sole split open

I bought a pair of black casual easyspirit ladies work shoes for comfort at work and after about one month of wearing them 3 times a week the sole split open. I first started hearing air as I took steps.One shoe split and it made me upset because I spent over $30 dollars for these shoes. It rained today and I noticed that both shoes were split open because my socks got wet and I took off the shoe to take a look and the in sole was coming apart also. THESE SHOES ARE SOLD AT A HIGH PRICE AND DO NOT LAST FOR MORE THAN A MONTH THE MATERIAL AND GLUE ARE BOTH CHEAP! I FEEL RIPPED OFF!

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Easy Spirit contacts

Phone number

+1 (888) 327-9772

Website

www.easyspirit.com

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