East Side Mario's

My family dined in and enjoyed our meals. We ordered takeout for my friend who is vegetarian. I ordered jumbo shrimp Alfredo fettuccine and brought it to my friend. She went to eat it and it wasn’t shrimp it was chicken. This could’ve made my friend seriously I’ll or worse. She called up this location and they tried to blame me saying I ordered it wrong. Not the case the waitress brought it to my table and said here’s your jumbo shrimp Alfredo fettuccini. Not only that they didn’t even put a salad in the bag. This is totally unacceptable.

Our meals were fine but the service was extremely slow. Like at least 10 to 15 minutes before even having a waitress come to our table after being seated. Then it took a long time for our meals to come out.

I order from east side north bay ontario, may times and I realize right now with covid 19 no one wants to be at work but you are so do you job! My mother is a nurse if she went to work and didnt do her job you could die so its time grow up! We orders our meals we alway order... And the 2 orders of cheese sticks were so salty they were I edible, next there fries are no longer homemade they are frozen shoestring fries, next my ceasar salad had rotten bacon it was grey and smelt horrific, next my meal had one peace of broccoli and 35 mushrooms, so much for a vegetable medly! And to topnit off they burnt all our bread! So yeah never going back unless they fire thebkitchen staff and find people who actually care!

I have been going to East Side Mario once a month with my family, sometimes more since we got one in North Bay, Ontario, over 25 years. We went today and I was shocked to see the Steak was no longer on the menu. My brother and I always shared it and paid extra for unlimited salad and bread. It took us forever to find something else as we're not big pasta eaters.

As well as the great fries are terrible now as you changed to shoestring ones.

With these changes you have lost a loyal customer unfortunately.