EaseMyTrip review: Immediate Action Required: Refund Dispute Arising from Booking Error (Booking ID: EMT166687136)

I am writing to formally express my extreme dissatisfaction regarding the incorrect flight booking, the misleading information provided by your customer support team, and the unacceptable refund amount processed against my ticket.

On 30th May, I booked a flight for 19th July under Booking ID: EMT166687136. To my surprise, immediately after the booking was confirmed, I discovered from the confirmation email that the ticket had been booked for 19th June instead of 19th July. This error was clearly not intentional and appears to have resulted from a system or application issue on your platform.

The moment I noticed the discrepancy, I contacted your customer support team and explained the situation. During the call, I was explicitly assured that only the following deductions would apply if I cancelled the booking:

Service Fee: ₹320
Convenience Fee: ₹420
Relying on this assurance from your representative, I agreed to proceed with the cancellation. Furthermore, I was advised to make a fresh booking immediately, which I did in good faith.

New Booking ID: EMT166687825

However, I was shocked and outraged to find that I received a refund of only ₹4,362, which is nowhere close to what was communicated to me. This is completely unacceptable.

Had your representative provided accurate information regarding the actual refund amount, I would never have proceeded based solely on verbal assurances. I made my decision based on the information provided by your team, and I now find myself unfairly bearing a significant financial loss.

I would like clear answers to the following:

If this booking discrepancy resulted from a system glitch or platform error, why am I being forced to bear the financial consequences?
Why was I provided incorrect and misleading information by your customer support representative?
Why should a customer suffer a substantial monetary loss due to an issue that originated from your platform and not from any deliberate action on my part?
What is even more concerning is that I immediately reported the issue after receiving the booking confirmation. I acted responsibly and followed the instructions given by your support team. Instead of receiving assistance, I have been penalized financially.

This is my hard-earned money, and I refuse to accept vague explanations, unnecessary delays, or arbitrary deductions. If your platform has technical issues, it is your responsibility to resolve them internally with the airline and your systems. Customers should not be made to pay for your operational failures.

Please treat this as a formal escalation. If I do not receive a satisfactory resolution within the earliest possible timeframe, I will have no option but to pursue appropriate channels.

I expect accountability, transparency, and a prompt resolution—not excuses.