EaseMyTrip

Recently, I had the misfortune of dealing with EaseMyTrip (easemytrip.com) and the experience was nothing short of disappointing. I had made a booking for a very important travel plan and to my dismay, they cancelled my local flights at the very last moment, causing me a great deal of inconvenience and stress. However, instead of providing me with a quick and efficient solution, I was told to go ahead with a flight change instead.

While I was hopeful that this option would be a viable one, I was left disheartened when the flight change took an exorbitant two months to be finalised. I was left in a state of limbo, unsure of what was happening and whether my travel plans would even come to fruition. To add insult to injury, just four days before my flight, I received the shocking news that the flight change promised to me earlier couldn't be made as planned and that I would have to pay double the amount- a staggering amount that was highly unreasonable, especially considering the fact that I had made the initial booking four months ago.

Despite numerous attempts to contact the company through phone calls and emails, I received no response whatsoever. It was as if they didn't care at all about the inconvenience they had caused me and the distress that I was experiencing. This was especially frustrating given that the company's very name- EaseMyTrip- seems to promote the idea of making travel planning a hassle-free, simplified experience.

Overall, I wouldn't recommend EaseMyTrip to anyone. The experience that I had clearly showcased a lack of professionalism, poor organisational skills, and an utter disregard for customer satisfaction. Even rating them with a one-star rating seems too generous. I would advise anyone considering this company to think twice before making a booking as the processing time is inexplicably lengthy, the customer service is unresponsive, and the overall experience was extremely distressing.

Hi Team,

We had booked 4 tickets having Booking ID - EMT105007222 PNR No. - D96GUH on Fri, 23 Sep 2022 to visit Jaipur but suddenly due to Technical Issue our flight (Flight No :I5­942) got canceled. Therefore, I request you to refund the total amount of Rs. 18404.00/ as per airline policy.

We have attached the tickets and Boarding pass for your reference. I hope this will not take too long.

Please let me know if you require any further information from my end.

Quick support from you will be highly appreciated. I will be grateful to you.