Dunkin' Donuts

I went this morning to the DD store #336444, I order a medium ice caramel macchiato and I also want to try the new brown sugar bacon chipotle, I place the order at 8:20 am, to the drive thru, the cashier gave me the croissant first and the she proceed to gave me the macchiato while she is shaking the cup, I said to her that she wasn't suppose to do that, she apologize and said that she will made another one, I assure her that it was nothing to worry, it was just a mistake, while she ask another member of the DD team to make a new macchiato, the person made an incorrect macchiato, I said this one it's wrong as well, the other team member start shouting that he won't do any more coffee because it was the cashier mistake to shake it, not his; at this time I being ask to pull over the front of the store, I agree and park in front of the store, ones again the provide a wrong coffee, I went inside the store at this point, the employee that was shouting before still have a very nasty attitude and saying that he is not going to do anything more because it will be the third coffee that it has to be made, I'm sorry but why I have to accept a wrong item that I already paid, I want the macchiato to be done as it shut be done at the beginning, a lady came to my help saying that it was the manager her name tag read Jennifer, I ask the name of the employee that at this point is talking to me in a very disrespectful way, he refuse but I get his mane as a Saul, it may be a wrong name. At this point I want my refund, I mentioned that I will contact corporate because the service provide was beyond bad, he shout, complain all that you want I don't care, in the face of the manager, I have never being treat it like that. DD lose a customer today, I will never go back there and I already talk to my friends about it. They need training and good manners to treat customers.

I live in Chicago, IL and A Dunkin donuts location on: 10w.Chicago Ave is where I usually attend for donuts and coffee. But the store clerks are always harassing black men and women. If we sit in the store a little too long, they complain but when white Caucasians and Mexican come in there, the treat them so professional and kind. They never speak to us or show compassion especially towards the homeless blacks. I'm seeking legal representation to sue your organization for not practicing state laws of Equal Rights towards all people regardless of color or class. Also, the pain and suffering and mental anguish of me getting angry and because of the way I was treated by your cashiers in this particular location.

On a recent stop at the Sloatsburg Travel Plaza on the NY Thruway, I decided to have a drink (Vanilla Chi) at the Dunkin Donuts. I checked the board for the cost and had my money ready as the girl was making the drink. The board cost was $2.59, when it was rung up, it was $3.19. When I said something, the girl told me that it was the price in the register and she couldn't do anything about the costs on the board.

This is false advertising. When I've ran into this previously at DD's or any kind of store, they always charged the stated cost. I wasn't going to make a big deal, since the girl didn't know or care...it was about 8:45 at night.

FYI you info, the info on my receipt was...217370 Fritza; Chk 1497; Feb 14'18; Storied: $NYDDSO1.

Barbara Plotkin; [protected]@hvc.rr.com

I am a nurse a BID Hospital in Plymouth. Every morning i buy a coffee from the Dunkin Donuts in the hospital. Ive been comming here for years its very convenient, but the last month or so my coffee has been made incorrectly more times than not and there are a bunch of my co-workers that are having this same issue. It is very aggravating and sad that now i have to go somewhere else in the morning to get my coffee. I only have this problem in the morning i know it can be really busy but no one else seems to have a problem getting the orders right. Also there is a new manager there and she is very unpleasant i really hope they bring Erica back ASAP!

Here we are at 7:08 in the morning and a week day and I ordered a Decaf coffee. The employee realizes, oh we're out of decaf.
Employee says do you want me to make a fresh pot for you. Really, they should be making it as soon as they realize it's gone.
After all this is a coffee shop! Than I go to fix my coffee and go to get a napkin and container is empty. Really! These are things that should be on a priority list of to do's to make sure everything is set and ready to go.
This is not very organized Dunkin Donuts.
They definitely had enough staff.

On several occasions in the past three months, today being the most recent (February 2, 2018) I use the app on my phone to order my iced coffees. I am at least 7 minutes away and every time I get to the window I have to sit and wait for my order to be made but what really pisses me off is my coffee is wrong! How in the world are they making my coffee wrong when they are looking at a receipt as to how I've asked for my ice coffee to be made? This Dunkin Donuts is located in North Reading, Mass at 293 Main St across from Dairy Queen.

Hello,

I recently visited one of your Restaurants (50 western ave, Lynn Ma) I left my wallet there on Sunday January 28th. I called later in the day and was told to call the following day to speak with the manger seeing as she leaves at 1pm everyday.

When I called the following day, the second the Manager answered the phone she was rude and didn't hide the fact that she was annoyed. She didn't check for the wallet she didn't ask anyone she just said "no we don't have it" then ended the call. Seeing as I only took my wallet out at dunkin Donuts I called today (2.1.18) to simply ask if it were possible for her to check the cameras. An employee answered the phone, I asked for the manager gave her the reason for my call. She put the phone down on the counter, Let the her manager know I was calling and why, and right away this manager started yelling "she keeps calling for her damn wallet I'm not looking for her wallet I don't have her wallet" the phone was left on the counter and your employee "manager" kept yelling and talking about me and then they went about their business without ever picking up the phone to help me in anyway. This was by far the worst experience I've had with Dunkin' Donuts. I do not understand why you have someone like this that has no respect for customers, working for your company. I did not expect an employee to be so rude and disrespectful.

I have been working for this dunkin since September and they called me the morning of Saturday January 27, left a message and said they were "investigating" something so to not come into work and they think its a good idea to keep me off the schedule until further notice and when i tried to call back my phone call was declined and they will not tell me why i am not working. The phone number that called me is [protected]

The perks program is awful. It doesn't work half the time, doesn't deduct the specialties you are supposed to get (so you pay full price), and doesn't load immediate transaction history in case there is an issue. I have had to email this company more than 10 times in the past couple of years where they awarded free points to get a beverage because of mess ups. If you don't get your receipt and pay attention, you'll be charged ticket price for items you should get discounts on.

I went to the Dunkin Donuts on Cedar Street in Pawtucket, RI this morning at 10:20 a.m. While going through the drive through, I noticed that the trash near the take out window was overflowing with trash and blowing all over the place because it was windy. I ordered a large iced coconut with cream and one Splenda and a plain bagel with cream cheese. There was absolutely no coconut in it and my bagel was stone cold and had about a half a teaspoon of bagel on it.

I would like a refund or at least a credit. I will not go to that location again. But, I will continue to go to the one on Sockanosset Cross Road in Cranston, RI. They are always on top of their game.

I've had two issues with an assistant manager named Sarah at 807 Ashley Blvd New Bedford ma. She humiliated me in front of customers and my co workers by belittling me and insulting me. She writ me up for something another coworker forgot to do and told me it was my fault it wasn't done & handed it to me and yelled at me in front of all coworkers as I was coming in for a shift. Would not let me voice my opinion and when I said I am not signing the write up paper she told me to leave and go home or she was calling the cops. I did not event get a chance to give my side before she threatened and insulted me. The week before she insulted me and my family because I was questioning the schedule and told me "it's not my fault you cant feed your son". She's very rude and demanding before an employee can even click in and take off their coats. She is also pregnant and brings her hormones to work and takes it out on her coworkers. She does not deserve to be a manager and acts like a complete psychopath. Belittling employees and insulting them is her specialty. I truely believe she doesn't not have the right to treat people this way or keep her job.

Easily the worst customer experience ever experienced. I went into a Dunkin Donuts franchise on Saturday morning (38A Mill Road, Eastchester, NY 10709) and slipped upon entering the store due to a wet floor. We have had some inclement weather in the North East over the last few weeks so the floor had water and slush on. Instead of offering assistance or at least apologizing the manager/owner comes over and says "you should get some better shoes." It was disgraceful and an utter disregard for the safety and satisfaction of the customer. Upon exiting, I proceeded to slip again as there was no other means of egress and the owner/manager continued to mock and make jest of the situation. This franchisee should be [censor] down. It is a stain on the Dunkin Donuts brand and a disgrace to customer satisfaction. It is a massive liability waiting to happen and I can only hope Dunkin contacts this owner and takes the necessary actions.

It would be nice if the employees of the dunkin in the griswold valero gas station would get their heads out of their [censor] and stop worrying about talking about personal lives with customers 5 minutes after they already served them while leaving the next customer aka "me" waiting in line to order... I watched a man in front of me and order a large hot coffee and the order came up to 1.90.. I thought to myself wow the price went down as I believe her name was dedra made the coffee she chit chatted with the man and handed him his coffee and then stood there talking to him I said excuse me politely as I was in a rush and she raised her arm and put her pointer finger up as if she was politely trying to say hold the [censor] on i'm talking... That really upset me as I am a business owner and was now running into the brink of being late for work all because ms. Chatty pants couldn't wait to text them later.. Now there is 4 other people behind me. All I wanted was a large hot coffee and when my time came to pay I was charged 2.71... This is not ok as this and I personally know hurts business, it hurts cost and is taking money out of the employers pocket... I have been back since but I wont be back after witnessing the [censored] fest between the same dunkin star employee and the other little boy with the lips on her neck... Real classy you have lost my business there unless im desperate for coffee and a [censor] show!

Good Morning,

As a frequent DD buyer, I am a little disappointed in the service. The staff is super friendly and very nice, but it takes WAY too long. There were 4 people in front of me this morning and it took me 35 minutes to get my 1 coffee. By no means has the Starbucks next door made me wait that long and it does change whether or not I will be going back to this location. I enjoy the product, but 1 person taking orders for those inside during a morning rush is not okay. The line by the time I left was almost out the door and still only 1 person taking orders and making the coffees.

Again, the staff is very nice and friendly- but the process takes forever and there is just not enough help.

19880 NW 27th Ave, Miami Gardens, FL 33056

I frequently purchase coffee at Dunkin Donuts, Brown's Hill, Pittsburgh, Pa. I always go to the drive thru window. On one occasion the call box was never answered. This was at around 9:45 p.M. There were cars behind me. I left and went to work and returned to Dunkin Donuts to make sure the worker was ok. I again went to the drive thru and the worker responded but sounded like he just woke up. I have gone on 2 other occasions and was told no bagels or muffins by this same employee. I called to complain and asked for the manager and the name of the manager. Surprise it was the manager that was conducting himself in this manner. Lazy and sleeping on the job. I now go to a Shop N Go up the road.

Went through the drive thru of dunkin donuts on 139 McBride Ave #147 Paterson NJ 07501 at about 11pm. I placed my order and when I got to the window I told the girl I wanted to reload my card with a $20 bill. My order was $15.33. The girl tried to load the card but instaed of loading the card with the $20 she added it to my total making it $35.33. The money was never loaded to my card. She didnt know how to fix tbe error and pthen face-timed the manager who was home sleeping who told me to refresh the app, as we did at least 5 times. Then via face-time she told me I had to pay an additional $15.33 so the money can load to my card. Which I didnt have. Then after 20 mins I said just take your food and drinks back and please return my $20 she refused, even after me showing both the worker and manager that my DD account still showed zero balance. The manager continued to refuse to return my money now after almost half an hour arguing the manager still refused to issue the money back even after I gave back all the food and drinks. I had to get very aggressive before the girl working finally gave me the money dispite the manager of the store still refusing to return the money. It was horrible because we had our children in the car and the back up it caused in the drive thru. 3 cars even left the line because of the incopetence and horrible customer service provided by the Store manager.

Hello, I work at 2 Dunkin Donuts in Keene, NH (not at the same time, one then the other) and there is all sorts of wrong going on within them both which are both (along with another 2 or 3) owned by the same franchisee. Inventory is never kept up, even when the full orders are placed, behind the counters unless I am there get absolutely filthy and unsanitary, most certainly not "B rating" for the health board, the managers and assistant managers along with some of the employees that have worked there for years tell other employees to do things that are strictly against code, there is a lot of personal harassment and digging in purses, stalking, getting loud and yelling at coworkers in front of other employees. I worked at at mall Burger King years ago, with all the oil and more disgusting/dangerous crap around and it was still a safer, cleaner and more comfortable environment. I have warned the other employees of my PTSD and claustrophobia yet still my [censor] has been grabbed multiple times, I still get cornered and yelled at by another couple employees one at one and the other at the other. Pretty sure the two are related and one of the is sleeping with/related to the franchise owner or family member of. Also fairly certain some of the customers have noticed the treatments as well for they've tried to console me and/or basically tell me to disregard what said employee was telling me. There are many equipment pieces broken or barely working. Not all fault is on the manager staff/co workers but a lot is on select individuals.

Today 12-18-2017, my wife went into DD in Hooksett NH to buy gift cards. Here is my wife's summary " Apparently she got pissed off when I asked her which card was which as she slammed them towards me. They were worth different values. Get a grip woman!" I called corporate talked with TIFFANY who said well we have a process. I asked if the call was being recorded, she said yes, then I said I am going to social media so F YOU!

On friday evening about 10min to 8pm I walked into a local dunkin donuts which is located in a large gas station within the convenience store that I visit quite frequently while working. I specifically asked the cashier for a small black coffee with no cream or sugar just carmel cream! While the cashier prepare my order I walked over to the other side of the store (5 feet away) to pay for some other items. When she yelled "your order is ready" I ask again no cream right and she said no cream! I check my coffee and it looks like dairy was added but the cashier reassures me that it's the carmel syrup and it doesn't contain any dairy! Well 2 sips and less than an hour later i'm sitting in concentra urget care getting an epipen shot because dairy was in it! Talk about pissed! So I call dd and speak with the young lady who served me because no supervisors or managers are one site ;she wants to argue with me that no dairy was added to my drink but when I tell her after speaking to the nurses, calling another dunkin donuts and looking online the carmel syrup she put in my coffee does contain dairy! And she says oh well I can make you a new one just come back.. Are you freakin serious! I told the lady she never gave me my receipt, can she put her name on it and inform the next crew of the issue what happen so I can be refunded my $1.81 and I was putting in a complaint with the corporate office. Needless to say she didn't do either and I was totally treated like [censor] by the next crew so much so that other customers were going back and forth with one guy in particular (Cashier) and one customer even gave me his receive so that I can get the cashier's name off of it! And never receive by refunded (Mind you I still had the coffee I took a couple of sips from) and the cashier tells me to take the coffee back and come back monday! I left the coffee there and took the information given on the receipt and left with watering eyes talk about a f'd up night all over a small coffee that I was not trying to make an big issue over I just wanted the cashier to be talk to that served me my drink and my refund. Now I have to go to my bank get a printout of the purchase, go back to the dr. Office for printout amongst other things. Never will I ever step foot in another dunkin donuts again!

On 12/05/2017 I witnessed the manager having an altercation with her employee on the floor. The employee tried to walk away, but the manager was antaganising her, by telling her that she doesn't care about her. The employee was getting upset and started crying and she didn't stop. That's very unprofessional and distrubing that people are treated like this in the work place. I come up here all the time and this employee is always nice with a smile. The manager really needs to be sat down and talked too.

The restrurant location is: 6353 Som Center Rd., Solon, Oh 44139