Duke Energy’s earns a 1.2-star rating from 4 reviews and 531 complaints, showing that the majority of customers are dissatisfied with service.
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calls to elderly to enter homes
To whom it may concern:
There have been calls that have been made to some elderly residents in our neighborhood, stating that someone would need to come out from Duke to enter their homes to read the meters inside for the electric and gas...For THEY fear that they are not getting the correct information: This should not be happening and if there is a incorrect reading then that would be on DUKE, not the consumer and especially the elderly who is the easiest to approach without there being an question or concern...I Demand this to be checked into by Duke and find out who and why these call or being made. There is too many things going on as IT IS! and to have to deal with this is OUTRAGES...So PLEASE look into this ASAP...
The complaint has been investigated and resolved to the customer’s satisfaction.
refusal to remove &dangling shoes& from power lines
Duke Energy will not remove "dangling shoes", a known gang symbol to mark a drug sales location, gang killing and gang turf from power lines. In addition they will not let any other entity remove the symbol from their lines. They have chosen to do so in other towns, such as Durham, NC but chose not to use resources for that purpose in Charlotte. A minor investment in removal of the symbol could make a difference in the war on violence and drugs, as well as create a positive communal influence. Why wouldn't Duke Energy commit a minor effort to the community they power?
what a nightmare for any person to go threw
First of all I had my service transferred from one unit to another one, been living in my place for about a wk1/2 thinkin they had transfer my service over, they turned my power off Monday mornin I haven't got any letter or call from Duke Energy letting me about the cut off, so they tell me I got a 100.00 deposit on my new service that needs to be paid, not only that because power was already on when I move into my unit there's a bill of 145.00 that's got to be paid no fault of mine, so we get all of that mess work out from my landlord and here it is 6pm Tuesday. And I am still without power me and my kids. What a nightmare for any person to go threw when u got kids in your household.
extraordinarily poor/nonexistant service
I've repeated tried to work with PGN to obtain answers to my questions. As of today (more than a year later), they have not yet responded to them all.
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December 29, 2010
Dear Mr. McArthur:
Please allow me to make you aware of poor service provided from and inaccurate statements made by your Associate General Counsel, Mr. David. T. Conley.
When he and I spoke on December 8, 2010, I informed him four (4) times that my concern was not regarding the email I received on 8/27/10 (copy, below)…which was generated from my using the website
Mr. Conley kept repeating the incorrect information, cutting me off in mid-sentence; and his letter of December 17, 2010, does not correctly reflect the concern that I tried to share with him, but that he was wholly unwilling to hear. My concern is that he, Ms. Hood and M. Barrett all promised me that I would receive no more unsolicited emails. Notwithstanding, I did receive an additional email, below:
[LETTER CONTINUES ON PAGE 2]
Mr. Conley states that made a request through ‘activities on the website, ’ however this is not true. He also incorrectly states that am not registered to access my Progress Energy account on the external website, but you can see from the enclosed document that I’ve had access back to at least 9/29/08. I pointed out to him on the telephone that my questions and concerns had not been answered, yet he incorrectly states that they have.
To give you another example of how he did not listen to my concerns, he asked me four (4) times if I wanted him to research why I received this email, and I had to answer four (4) times that I did … each time stressing to him that he had already asked me that question. Yet, when he responded, he did not provide me an answer to my concern…but he also tried to ‘dun’ me by telling me not to contact him by telephone or email…even though I’d only sent him one letter and left him one message. This type of extraordinarily poor service is shameful from a world-class company such as Progress Energy. I believe he owes me an apology, and that Progress Energy should make a sincere effort to address my concerns.
My concerns are: (1) why did I receive this email when I was promised no additional email would be sent? To repeat, I did not interact with your website and do not have any idea why I received it; (2) why did it say I had a “Secure Message, ” yet when I logged in to check, it stated the were no secure messages. My point to Mr. Conley was that there may be a problem with your computer and/or email system. As a Progress Energy shareholder, I believe this is something that should definitely be reviewed to ensure that other customers are not similarly impacted.; (3) your customer service manager, Ms. Hood, failed to answer several of my email requests, and so did your customer service email department. I requested copies of all my previous communications (something I’d been provided previously) and I requested to speak with her manager/supervisor; and, as of today, neither of these requests has ever been answered. I should receive an apology from her and copies of information I’ve requested.
As I expect that Mr. Conley reports to you and part of my complaint is about his rudeness and poor service, I’m sending this letter to your attention and asking for your kind assistance. As to the errant email issue, I would appreciate you requesting a review of and a response to me on how this matter occurred. I hope we can close this matter without legal intervention and/or escalation to the NC Utilities Commission, et al.
Sincerely,
S M Latta, PhD
Progress Energy stockholder
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I am seeking PGN to provide written answers to each of the questions that I have asked. I am also seeking copies of the documents that I have requested -- documents that at previous occasions they previous provided quickly and fully. I am finally requesting an investigation into why PGN has swept this matter under the rug, provided such dismally poor service, and allowed this matter to have dragged on for over a year.
The complaint has been investigated and resolved to the customer’s satisfaction.
outrageous charges
My husband & i bought a house in Fruitlan Park in April 2011. Mind you we drive a truck for a living. So we are rarely home. Our second bill with progress was $99 & we were only home 2 days during the billing cycle. This month our bill was $172.58 & we were only home for 6 days in the billing cycle. My air is up on 80 and the only other things running are the freezer & fridge. Is this crazy or what? They are the biggest rip off I have ever seen. Is there nothing we can do to stop this?
The complaint has been investigated and resolved to the customer’s satisfaction.
I agree, my electric bill through Progress Energy has more than doubled in the past year, this is insane, how do they expect us to live! My electric bill used to run me anywhere from $220 to $240 a month, now that they have raised their rates I am paying anywhere from $380 to $460 a month. Absolutely rediculous! I have not a pot to piss in...how can they be allowed to do this! I am about to cry when I recieved my bill for the month and it read $463 which I am $200 behind from last month brining my bill to $663 This is insanity! What can we do to stop them! Someone please help or tell me what to do to get them to STOP!
fraud
This the most worst company, I think they are ripoffs they made up these security deposit I first said to them my deposit was 150.00 and I was late paying my light bill one month so they cut it off and told me I had to pay 270.00 deposit plus 85.00 my pass due amount to have it turn back on. And when I told them to show me that on my light bill statement they was reading something that I do not have o my statement nor was never send out to me in the past. I told the customer service that she is lying that it is not on my statement and why are you guys making up deposit? I think they are pocketing the seecurity deposit. So I said let me talk to the owner she said he is at home and he does not talk to clients. They need to know how much we are being charge and why. I think it is a law for fraud on billing statement.
passing
I am a retired caregiver, My own home is now a rental property across town. The mortgage is a giant sucking sound that is not even covered by the rent.
[ASIDE: TO all you OTHER Mecklenburg County homeowners who are (still) gasping over the recent insane "Revaluation" of our property and preparing to fight a battle with the Board of Equalization here in Charlotte, I'm right there with you.
I got a callback from County Comm. Chair Jennifer Roberts last week over a heavy-handed letter I got from the Tax Collector in the mail about my past due auto tax and the THREATENED LEVY AND SEIZURE OF MY 15 YEAR OLD CAR, just to let her know what I thought about the bullying tone of the letter, and that the letter was dated 5/2/11, received 5/7/11 with payment demanded by the following Monday --5/9/11 or risk having the car seized by the Sheriff's department. TRULY bad form. She made nice comforting noises about the delayed mailing and tone of the letter and promised to look into it. We moved on to other topics. But she revealed that she didn't know Wachovia Services was an outsourced mailing service for the Tax Collector's office. --maybe for the entire county, I don't know..and apparently she didn't either.
She thought the reason "Wachovia Services" was involved at all in the mailing was that they were a lienholder on my (15 year old, paid for) car, . I mentally stepped back a bit from that lack of knowledge on her part and thought hmm..."What ELSE doesn't she know about that is outsourced?"
We discussed briefly the recent humongous and absurd "property appraisal done in Dreamland" by the County Dreamed Up Appraisal Fairies. I told her I was really concerned that rumor had it she was going to raise tax rates and NOT adopt "revenue neutral" tax rate adjustment like the City is (supposed to do), explaining that as a caregiver on fixed income I might be forced to sell my house because an extra $150 a month tacked on my mortgage payment was an impossibility for me AND my elderly mother, that HER property value increased by 35+ % while MY tax appraisal went up over 66 per cent! In a blue collar neighborhood that has had homes listed for months and months going nowhere. It's a good neighborhood, but "buyers" want to pay NOTHING for the houses now...they are simply investor sharks trolling, for the most part, not real people. Banks not lending to ORDINARY people, you know...
I also reminded her that I had campaigned for her since we first met in MY neighborhood at a bar-b-q when she ran for the first time for county commissioner. She seemed a decent sort then and still is I'm sure. But I'm not sure she has a finger on the GENERAL pulse of things, which I believe a County Chairperson should have.
Oddly enough, I don't think Jennifer actually understands that tax values do NOT technically and directly affect the property's actual "equity" (She mentioned that many people were angry because their "equity went down" when some of the tax values went down. I tried to explain that a house's "equity" didn't directly have anything to do with its tax value in an existing mortgage per se. She argued that it did. Well, it doesn't, except tangentially.
Anybody who is paying a mortgage and/or has bought and sold a house knows that MARKET PRICES are what drive INTRINSIC equity up or down, NOT "tax appraisal values". Tax values are taken into account when a home is placed on the market, yes, but overall it's the market values in a particular neighborhood, sales comps, that affect equity that is realized out of a home SALE.
If you are living in a home with an outstanding mortgage, the MARKET value (and subsequent equity that might be realized out of a sale) is separate and distinct from the tax value. Tax value might impact the refinance appraisal --sometimes MORE than a bit if the bank doesn't REALLY want to lend any money, as they have been reluctant to do (greedy ### sitting on 1/2 % borrowing rate...argh...)
but by and large comps, condition of the property, and the seller's motivation are the major factors in realizing equity from a property.
If *I* were a buyer in the Charlotte market, I'd look at comparable market prices in the neighborhood, the condition of the house, and look at a LOWER than normal tax value and say "YAY! That much less I have to pay in taxes until the next revaluation"...lol.
Anyway, Ms Roberts couldn't seem to grasp that, clearly believed that tax values alone were directly affecting people's equity.
Again I thought, "Hmmm..."
I'm a little worried about what else she might not know...]
ANYWAY...back to DUKE ENERGY.
Recently, there was a heavy storm here in Charlotte and a transformer located in the right rear corner of my property blew, causing outages in the neighborhood.
A Duke Energy truck was seen on my property, evidently doing repairs. In the process, they managed to add a lot of cut wood to my yard randomly, and a LOT of brush was tossed into a dog run at the rear of the property, where I had temporarily stacked cut wood from volunteer trees I had removed from the backyard, put in the pen to season so I could recycle it, give the wood to folks with wood stoves and fpls who might need it.
The brushpile that was ORIGINALLY there had been doubled by "someone" I discovered after the storm. Dozens of sectioned limbs had been cut and thrown into the pen and the yard.
I noticed new cuts on trees bordering my yard in the area of the pole, in the line of access.
Duke Energy's post-storm repairs had resulted in a major "CLEAN UP" for me, the property owner.
HISTORY:
A month or so prior to the storm in question, some limbs dropped on the direct line to my house and high winds were blowing the limbs, causing the lights to flicker on and off, threatening to rip the line off the house.
After denying any responsibility initially, telling me they would only DROP the line so I could remove the limbs myself ---?---
I finally was able to talk with a gentleman in the repair department who had some common sense and he made arrangements to correct this dangerous situation, dispatching a team to remove the limbs. He was careful to advise me that they would cut the limbs in manageable pieces and cut them up for me to take care of, which I understood, since that was on MY line and was MY responsibility. I could accept that. After all it was MY fallen tree that was directly causing the problem.
What I found difficult to accept, however, is that in the course of this SUBSEQUENT post-storm maintenance and repair of THEIR EQUIPMENT a couple of months later, repair that was not directly impacting (laying on) MY line, they left a GREAT DEAL of brush and debris willy-nilly in the back yard.
In true Alice's Restaurant fashion, had simply dumped cut brush and debris to an existing pile of sectioned logs, etc., DEBRIS THAT HAD TO BE CUT TO REACH THEIR EQUIPMENT AND REPLACE IT, leaving ME to do THEIR maintenance cleanup.
I had issues with that.
I can't remember signing anything that says *I* as property owner am required to do general cleanup for Duke Power when they are doing routine maintenance repair and replacement of equipment.
THAT, IMHO, is simply part and parcel of the "cost of doing business".
I had only entered a claim for $50, the amount I figured was fair and reasonable for THEIR part of my cleanup. (I paid a total of $270)
My claim was summarily dismissed by a third party intermediary company named "SRS" -Specialty Risk Services out of Tennessee. In their response letter, SRS (deliberately?) misstated my entire concern and denied my request, alleging that a) I was asking for the ENTIRE cost of cleanup of my backyard to be paid for by Duke Energy (NOT) and b) they referred only to the previous removal of the limbs from MY line in justifying their denial, making no reference to the storm repairs that had added the (contested) debris left by Duke Energy.
In other words, they did not address my ACTUAL grievance at all.
Ignoring the ACTUAL claim for $50 for cleanup of the limbs, brush and debris that was tossed into my yard by Duke Energy employees doing maintenance repairs, they "respectfully denied" the claim of "$200" the said I had entered. Wrong on all counts.
I think the term appropriate for that kind of response are "stonewalling by obfuscating" --deliberately trying to confuse the issue to be ABLE to justify denying my claim after misstating it in every way possible.
Their response simply caused me to focus my attention on a situation that needs to be fixed: that property owners are currently held financially responsible GENERALLY---and picking up the tab for --- DukeEnergy's maintenance and repair expenses.
I consider this completely unacceptable.
DukeEnergy shareholders have long been paid at or near the maximum allowable dividend of 10% annually, and part of that dividend is thanks to property owners like me who are forced into paying for DUKE ENERGY's BUSINESS EXPENSES.
I then contacted ATT, who also shares the use of these poles with DukeEnergy for their service.
Their representative advised me that, should ATT need to clear out trees that are impacting their services or their lines ATT DOES ITS OWN CLEANUP.
SO why is Duke Energy getting a pass on this?
I then spoke with a woman named "Jessica" with the NC Utilities Commission. After several days of silence and a second call to her, she responded (essentially) that the storm was "an act of God" and that was not Duke Energy's fault and that Duke didn't "own" the trees they had trimmed to get to their equipment, so Duke was not responsible for the cleanup.
An "act of God" that damaged Duke Energy's equipment that *I* am responsible for cleaning up after the COMPANY EMPLOYEES when they have to cut trees to replace said equipment?
I THINK NOT.
Furthermore, if they replaced the transformer, were only MY trees trimmed? Or was my yard the most convenient one to throw the limbs in, since I seriously doubt they carefully noted which limb came from whose tree and designated it to the appropriate yard.
My neighbor to the rear said he hadn't noticed any cut limbs thrown in his yard, but he could see where trees had been cut,
and the neighbor to my right has a tall fence that might have posed a problem, so hmmm.. Guess what probably happened?
My house was the one where nobody was home. AND there was this convenient pen full of wood, plus several cut limbs on the ground from the 1st trip Duke Energy had made to clear fallen limbs off the house line. Sooo...(I can imagine their thought processes...
" If we just throw all the limbs into this yard, nobody's home anyway...Problem solved. We can walk away and go to lunch."
You see, my driveway was the one accessible to a cherrypicker which would be needed to reach the equipment.
My neighbors both had fences or boats in the way. That's a situation that I will fix this week via Home Depot ;>
So after Ms. Jessica of the mighty Utilities Commission generally asserted that it WAS my responsibility to clean up after Duke Energy's "Act of God" problem and then summarily hung up on me when I refused to accept her decision, I called BACK and asked to speak to HER supervisor, a MUCH more pleasant speaking person.
He listened to my concern carefully, apologized for Ms Jessica of the smart mouth and expressed surprise (I suggested he start recording her contacts with customers calling in to hear the "real" Jessica in action) and he promised to contact the SRS company and Duke Energy again on my behalf and explain the CORRECTED claim after I explained the situation one more time.
Jessica had missed all the salient points beautifully in her determination to defend Duke Energy and thwart me. She also accusingly told me she had tried to call me TWICE the day before and gotten a "Circuits busy" signal (sounding for all the world that she felt that was MY fault) . I replied the problem was the DEPARTMENT's phone lines, not mine, that I had received other incoming calls yesterday with no problems, and that my calls TO teh NCUC had been staticky, had weird whooshing sounds in the background, I had been dropped twice, and and that she should take it up with her carrier. (Ha!)
Jury is still out as to final outcome.
But I think it's time people got together and FIXED this situation of relegating the cleanup costs for DUKE ENERGY to property owners. After all, DUKE ENERGY KNEW when they installed aerial lines that trees were there and had to be dealt with when repair and maintenance were required. They chose to wire the homes and provide electrical services with that FOREKNOWLEDGE ANYWAY.
COST OF DOING BUSINESS.
It's time their FREE RIDE at the expense of the property owners IS ENDED.
I'll post again to let you know the outcome.
Like all of you, I'm interested in "fair and equitable". No more, No less.
In the meantime, I suggest that people start calling the NC Utility Commission ( or your particular state Utilities oversight department) and express STRONG belief that tree removal/trimming to access equipment is simply a COST OF DOING BUSINESS for DUKE ENERGY, not an expense they can continue to foist off on homeowners. After all and God knows, they charge ENOUGH for their service.
The complaint has been investigated and resolved to the customer’s satisfaction.
misplaced payments, high prices and no customer service
Duke Energy is the devil of utility companies. We had a bill that didn't get paid back in February. I made a check payment through their automated system and thought I was good to go. Unfortunately the payment never hit my bank account, so Duke came out and disconnected us. Since I thought it was my error, I went ahead and paid the $250 bill plus a reconnect fee and a deposit. Then that payment once again did not hit my bank. I called my bank every day for three weeks and they said nothing had come through at all from Duke, and certainly nothing had been returned. Again, Duke came out and disconnected us without so much as a courtesy phone call and told me it was because my payment was returned. Now with all the fees from this mess they are telling me I owe them $950 to be reconnected! Never ONCE did my check bounce, they just didn't process my payment properly, but now I don't have the money to pay this outrageous bill and we need electricity with a baby in the house. They care not one bit, and refuse to work anything out with us. It is sad and wrong that we have no other options for energy in New Albany, IN! They are a monopoly of the worst kind, and nothing is being done about it. NOTHING.
The complaint has been investigated and resolved to the customer’s satisfaction.
rip off
It's companies like progress energy that make it hard for americans. Progress energy is a monoply overcharging and scamming customers and in my word "extortion". Progress energy takes advantage of the people. They know there the only power company in the area so they over charge an bull customers. They know you dont have any choice you have to pay the outragous price's or get your power turned off. One person cannot run up a 400 dollar light bill. Not to mention hidden fee's, and over charges. I and alot of cutomers realize this. As soon as one of their cometitors comes to my area iam switching. They are trifling, con artist and this i can prove this is not my thoughts. When you only have one power company in the area, you dont have a choice and they exploit this. In the long run they will end up loosing buisness. The american people will not take abuse forever. I will not be used and i will continue to fight this, til the end! ps iam on radio and tv all the time i will make this known.
fraudulent charging
I was disconnected due to a loss bill. Called to make the payment, paid $196.00 but after the payment was accepted they said that didn't include the reconnect fee of $25, and I would have to make the payment again. This time for $221. THEY told me the $196 payment would not process, but both payments were charged to my account, effectively charging me twice. I called to get the $196 refunded, and they told me I have to wait 3 weeks before they could even mail a refund check, essentially I have to 1 MONTH get money back that they told STOLE from me and lied to me about.
The complaint has been investigated and resolved to the customer’s satisfaction.
Well how about them Duke Energy phone number's? You get a computer who runs you around or you get a recording that states it's no longer a working number...Duke energy has shut us off 4 different times during extreme weather, twice by address mistake, once because they said somehow the bill got put into someone else's name and the 4th because of a online payment glitch. Combine all 4 shut offs it took an average of 3.5 days for reconnect, the poor excuse for a supervisor told us we were lucky because they have legal rights to take up to 7 days to reconnect!? Today they shut us off again due the online automatic payment did not post, however we received no disconnect notice, the service disconnect man would not stay for us to contact Duke and when we did contact them we made full payment, we again were told that a order for reconnect would be sent, I told them to please contact the driver/service man before he leaves and we were told they had NO WAY of contacting the driver. I told them I was not falling for the 7 day reconnect thing anymore and was dialing 911, funny thing as soon as I told them this the driver comes up the road after turning around and he reconnects the service, guess someone had his number... These are truly bullying tactics by some of the most inconsiderate people from customer service to main head supervisors and I cannot believe they are being allowed to practice business in such a manner so I contacted the Indiana Utility Regulatory Commission at [protected].and filed a formal complaint. I suggest anyone having issues with ''PUKE ENERGY'' to contact [protected]. to stop Puke Energy from continuing the bullying.
This company reminds me of a loan shark company.First, their customer service isn't good. You may be on hold for 30 minutes or more. When they cut you off they won't work with you. And if you get disconnected they charge you a deposit, a reconnect fee of $25.00 and possibly other charges even if you've never been disconnected before. And even if you put the past due balance in full the same day you were disconnected. We had a past due amount of 320. paid 415 that same day to get it back on. Was charged 246 for a Fixed Bill Elec Adj Charge, Security Deposit of 300.00 Other charge of $50.00, and this is on top of any current months charges which was only 96.89. Some would say will you should have made sure it wasn't disconnected but if you have an emergency than things can happen. Besides the price gouging their customer service is poor. I called back three times to see if I could make an arrangement and was told 3 different amounts by each person. I don't know if contacting the Indiana Attorney General's Office and the National Association of Regulatory Utility Commissioners would help. But it's worth a try based on the excessive fees alone.
I have had the exact same problems with them! Duke is HORRIBLE!
What's sad is that we can't choose who our electric company is, if that were an option we would not select them. The company and all employees that I have spoken with have been very unprofessional, very misleading, and lacking both compassion and empathy. Duke energy has the ability and skill to bleed even a prune dry! As a customer I caution any of you that currently are Duke energy customers and enter into any agreement with any Duke energy rep, they will tell you what they think you want to hear and cut your power off one day over your due date! Then when you call them stating you had an agreement and that you spoke with such and such .. It's pointless, they will apologize for misgiven information shoot you down disregarding what you say and demand all monies due plus reconnect fee! If you do have the choice between Duke energy and another electric company DO NOT CHOOSE DUKE ENERGY!
they won't respond
My wife and I recently purchased our home on August 26, 2010 and did notice that there was a utility pole (which we do not have any service from) located beside of the driveway. The pole is on the opposite side of the driveway from the property line towards the center of our property/yard. I assumed that the utility company would move the pole if requested to the property line (either side of my 90’ wide lot) and did not realize that it would be a difficult request to have the utility company accommodate.
What I didn’t notice is that there is a guide wire from this pole crossing my driveway and during our remodeling efforts realized that this guide wire impedes our access with taller vehicles. I have a large truck which I have to maneuver by the guide wire when backing into my drive. One of the main purposes of my truck is to tow our travel trailer which we can’t get into our drive due to the clearances of the guide wire. Currently we have our travel trailer located at one of our relatives because we can’t get it into our drive.
I contacted Duke Energy about having the utility pole re-located to one of the property lines and was contacted by one of their engineers: Tim Payne. The engineer came out and looked at the pole/guide wire and gave me numerous reasons/excuses about re-locating the pole and I inquired if there were no regulations for clearances crossing a driveway regardless of utility right of ways? The engineer stated that the pole was very old before noticing a tag on the pole to which he quickly informed me that the utility pole belonged to BellSouth and that is who I would need to contact for any resolution.
I began trying to contact AT&T (BellSouth) to request that the pole be re-located and was never able to get any help from any representative by phone. On three different occasions I spent an hour or more on the phone getting transferred back to a phone tree. On one of the occasions I was transferred to the same representative 3 different times and then transferred back to the phone tree. I submitted several online repair requests through different departments and was finally contacted by an AT&T outside field technician: Bill who stated that the pole was old and in need of replacing however this would not be his department. He informed me that he was going to transfer the request to another AT&T engineer who should be able to help me with my request. I was then contacted by the engineer on 1/11/2011 who informed me that due to the weather it may be several days before he can get out and look at the situation and he would contact me after he had looked at the utility pole. I asked if there were regulations for height clearances across property/driveways and he stated that he couldn’t say at that time but would know more after he was able to view the utility pole.
I also spoke to a Duke Energy sub-contractor technician/repair man that was in my neighbor hood about the best way to get some real information concerning getting this pole re-located and upon his un-official examination he believed the pole to be deteriorated in the ground which is probably why the guide wire was needed in the first place. While I realize that this was an un-official opinion there have been engineers from two different utility suppliers view this pole already in my effort to get an answer as to what can be done and neither have said anything in regards to the integrity or safety of this pole other than it was old. I certainly hope that it doesn’t take an accident or outage whether with or without personal injury or property damage for someone to take ownership of this pole.
I am very displeased with the lack of communication from both of these utility providers as well as the difficulty that I’ve experienced with just trying to make contact with either of them. Neither have provided any kind of solution or response as to what my options are nor answered my question concerning if there are any height clearance regulations to protect a homeowner. I fully understand the need for utility right of ways and their purpose but do not understand how the utility companies can place poles anywhere they wish without regards to the affects it will have on the property owner. In addition how they can seemingly be satisfied with giving the consumer/citizen the run-around and never give an answer to my question or attempt to address my concerns. I feel that everyone with these two utility companies that I have dealt with is just waiting on me to just give up on getting an answer.
Extremely Frustrated,
The complaint has been investigated and resolved to the customer’s satisfaction.
no show to start service
On Nov.3rd I called Duke Energy to start gas heat service. I even paid the $170 deposit that day, ahead of time. They are quick to take my $$ but not start service yesterday between 8-4 as promised. They should waive my deposit.
I called several times yesterday & today and all they do is "apologize" claiming they're behind on orders & on the way. They said they'd be here by 2 and now it's after 6 P.M. It's 46 degrees now and will be lower tonight.
They have all year to anticipate consumer demand and should be prepared accordingly.
At least have the courtesy to call us or have an automated call inform us of the delay. I shouldn't have to call to keep getting the run-around.
There is a lack of communication between customer service and the dispatch center. They claim they called me twice(lie)I was home all day & my caller i.d. proves they did not. They claimed they came by last night but the outdoor box was locked. We told them we have the key, to call us or knock on our door.
They claim fixing dangerous gas leaks takes precedence over starting service. What if there was a blizzard and my 2 yr old son dies of hypothermia? That is death on their hands either way and Duke Energy would be to blame.
I have SSDI disability & my husband's on unemployment. I don't have $$ for a motel as a Duke Energy "customer service" rep so unprofessionally suggested. Are they going to foot the bill & transportation? Or re-imburse Medicaid the hospital bill if my 2 yr old boy falls ill due to very cold weather?
Another rep claimed that none of the techs carry cell phones w/ them, that they have a computer screen in their truck. Did they ever relay a msg. to the tech inquiring about the status (time) of our order? They claim they're not that advanced. Well, let's see how advanced their communication is when they are sued for (possible) wrongful death.
I did my part to prevent this possible tragedy in starting service and they are not living up to their end of the bargain, greedy, callous, inefficient, unknowledgeable Duke Energy.
The complaint has been investigated and resolved to the customer’s satisfaction.
electric service
Duke Energy Inc. charges enormously outrageous prices for their electricity service! They charge enormously too much! They have already been sued before. They charge however much they want to because their the only competitor/provider in the area (Winston-Salem, North Carolina). They don't work with people on low incomes. Their monthly arrangement agreements/installments should be, to where you pay a certain amount each week or every two weeks and; as long as you pay the amount within that month it is due, they should allow you that whole month to pay. Since the state of Texas has many electricity providers/competitors then Winston-Salem, North Carolina and cities and states nationwide should have different electricity/competitors to choose from. I have already reported Duke Energy to the better business bureau, the North Carolina Energy Commission, the consumer complaints board and to U.S. president Barack Obama and his administration. I am going to write him and his administration personally by mail and by email through the internet.
I am sorry you both had to deal with the outrageous power charges. I would love to put together a free solar quote for your home so that this doesn't ever happen again. The great thing is there is a program where Duke Energy will pay you to go solar so that it doesn't cost you anything out of pocket. You will have a lower solar bill which will never go up that replaces the Duke Energy bill which is going to increase over 32% over the next 5 years. Please contact me and we can develop that free design for you to see what a great option it is. Please email paul.safrit@sigorasolar.com or call [protected].
I moved September 1, 2011 Before they would transfer my lights, I was told I had to pay 150.00 deposit and pay up my electric bill. I paid the 150.00 deposit and I settled my account by paying 380.14 for my past due account and an extra 150.00 for my deposit, I had a zero balance. I told Duke energy to cut off the power at my old addres and send me the remaining bill to my new address. On October 5, 2011 I got an electric bill that read I had a past due amount of 526.00 along with a bill for 65.00 for that week of September the lights were on while we moved.How can that be? We paid our account up and had a zero balance and now they are saying we had a past due amount of 526? They would have not transfered my power if I had an amount that high, I have lived in my house four and a half months and so far I have paid Duke Power 1.449.80 One thousand-four hundred and forty nine dollars and eighty cents. This is wrong. I counted up my electric bills from August to January and they come to 988.69 so why am I having to pay an extra 461.00, Where does that come from. I have called them and they just keep running around my question, I called the utility commissioner and they just side with Duke Power. I have had it, I have found where they have charged me twice on my bill for electric service that I had already paid for that month. I have decided that I am going to call channel 2 news team and get them to investigate this matter. I have stressed out and cried and now having chest pains due to this mess. My son has autisum and we live off a fix income, There is something very wrong here and I think Channel 2 who wants to know will find my answer and then my lawyer will sue them for all they have put me through.
poor customer service
Duke Energy is the worst company EVER for customer service. My service was disconnected because of them sending me estimated bills, and then enrolling in the most affordable payment plan (which was still 280 bucks on top of my current month usage), which i could not afford. My bill was 1859 dollars which was all paid in full, along with a reconnection fee, and a deposit 2 DAYS AGO! i still have no power. Everytime i call, the CSR gets more and more rude. They keep claiming that someone has come by, but no one is home, so they close out the work order. THIS IS RIDICULOUS! they keep telling me that they have 24 hrs (which has already passed) to turn it back on. I CANT GET ANYWHERE WITH THIS STUPID COMPANY! Someone really should think about building another plant for power...I know i would switch.
I am starting a law suit on Duke Energy, any one who wants to join me contact me at twitter @mu1947Ungureanu
I am so angry .. after getting of the phone with one of their Customer Service Reps.. OMG! Duke Energy is so cut throat! I forgot to pay my bill. Got a disconnect notice. I called to ask what day it had to be in.. Fair.. NOT!.. this woman treated me like I was ###. Uh, I said.. Whoa.. can I have the date please? She read fast, short and to the point. Eaaauuuggghhh! She said "is their any other questions".. me thinking to myself ("are, not is dummy"), (as if I was bothering her ... ), I said "as a matter of fact yes!"... You can jot down my PAYMENT CONFIRMATION NUMBER..I made the payment days ago. Just wanted to follow up, make sure I was not in error. Thats all! BIATCH! Yeah yeah, I reduced myself to her level.. :-D Felt good! Anyway, one complaint of I am sure many! I wish we had other choices here in Ohio.. This is one company I wouldn't deal with, not even if Jesus told me to! (ok that's a bit extreme.. BUT I WOULDN'T!)
Duke Energy in Cincinnati has left me with no Gas for over 6 hours for something that they have caused. There is no "emergency" going on and they still have not turned the gas back on. We are handcuffed by a monopoly that could care less about their customers.
Duke, installed a new meter reader on my house to make their jobs easier. They installed it incorrectly which led to a gas leak. The gas leak was reported and they came out to fix the problem that they caused. They arrived over two hours later than they said and no one was able to be at the house when the arrived...even though we waited an extra hour. Now we have waited over 6 hours for someone to turn the gas back on. We were not able to cook dinner or have hot water.
Duke Energy is a terrible company that does not care about the service they provide or the customers they have. I would be ashamed if I worked there. It is a shame that America has fallen so far.
I am in Cincinnati and also had my power disconnected because Duke was not able to read my meter in my home for 3 months - Now, they have come into my home for 6 years, but decided not to these last few months because I have dogs - hell yes! I have dogs and have had dogs for 6 years - never was a problem before - So, they gave me some crazy estimated amount of $700.00 a month and I was paying $500.00 of it every month - They turned off my power and said they did so because they had not been able to physically come into my home for those 3 months prior - When I asked how much to turn it back on, knowing I did not even owe them what I had already paid them, they informed me that I had to pay the remaining "estimated" balance of $600.00, plus a "security deposit" of $700.00 because it had been turned off - Oh, and a "reconnection fee" of $75.00 - All total, it was $1, 375.00! And, I didn't even physically owe them that! I pray everyday that someone will come in to this city to be a competitor - How can they monopolize the market like they do? And, now I know how poor people feel - What if I couldn't come up with $1, 375.00 immediately? They didn't say anything when I asked that question - The icing on the cake is that it took them until midnight to restore my service and the guy who came to do it said that he hates working for Duke, he feels they, too, are unethical, but "hey, it's a job" - Duke, you suck! Michelle In Cincinnati
bad customer service policy
I recently called Progress energy customer service to get an extension on an electric bill. The reason for this is because of an oversight by my wife who used the wrong account and method of payment. She used the regular account which is my account and that account is currently tapped out due to the fact that I am out on FMLA. (Had hip surgery). The payment returned unpaid. They added to my deposit $240 due to that incident making it $240 plus the original deposit of $195 bringing it to $435 plus the bill. I called progress energy to explain. The general feed back that I got, is that they are unable to help. I asked to speak to a supervisor and basically got the same answer. I asked to speak to amanager and was told that there is none available. They said that someone would call me back and I am still waiting. It is my belief that this is Progress Energy ploicy since all the customer service people are saying the same thing. The impression that I got is that the company just dont care. Progress energy bid for the contract to service this area and people do not have a choice. I believe that I am not the only one who is experiencing that attitude from progress energy and I am about to start a petition to the area representatives to do something about it.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have been a customer of theirs (not by choice)since 1974...They are the worst Electric Company I have ever dealt with.Rude ignorant arrogant customer service, managers never available...poor quality on whatever work performed...it is never done properly the first time and they try to overcharge you whenever they can. I wish we could get a better company here to provide us with quality customer service, proper plant maintenance and a more reliable grid and proper upgrades . They are the WORST IN EVERY LEVEL!
Progress Energy is the worst company to have in your area for electric and street light service.Their customer service is not customer friendly at all and they do not care. They are a very wasteful company and they operate on a cost+ basis so the more expensive it is to produce electricity ...then the more they make. The never can get anything done right the first time and when you call back they treat you like an alien.They need to be kicked out of the area .They are not a Good company at all.I have been rudely spoken to many times by the customer service representative and they have a fit when you want to speak to a manager...i had to call the PSC on them to get issues resolved and I even called their Presidents office in Saint Petersburg Florida to get issues resolved.
I wish we had a choice instead of a monopoly company .
Yes, Progress Energy is undoubtedly the very worse, not just electric company, but they are the worse utility company that I have had the misfortune to encounter. I am in the US Army, so I get to travel all over the USA, and not once was my electric power ever been disconnected, until now. In the last 12 months, I was disconnected TWICE. Last year, I moved from Central Orlando, where I was serviced by OEC, to a new sub-division on the East side, where I have Progress Energy. I moved into my new home the end of July, and by September, my electricity was disconnected. I had NO warning that it was late. I immediately paid the bill, as well as the late charges and reconnection charges. Still, they took over 12 hours to do the reconnection, even though the Service Tech was still on my street, when I completed the payment. I was trying to make sure my power wouldn't be suddenly cut off again, so I set up a recurring bill-pay alottment, based on the projected monthly charges. That was $310.00. Just this morning, I was at home and their truck pulled up, and the guy cut off my service. I told him thats rediculous, since my bill was already paid. He gave me a number to call, and when I called, they told me I had a $90.00 past due amount. I paid on the phone, plus $4.00 dollars, plus the $45.00 reconnection fees. My 10 year old kid just got home from school, and told me the Electricity was STILL off, even though they were paid hours ago, while the service tech was still in the area.
Its evident to me that Progress Energy is only in it for the bilking of their customers. I am so incensed right now, and am only hoping they go out of business and a reputable Utility company takes over. Until then, as soon as I can afford it, I will get a generator, and tell anti-Progress to go take a hike.
You are correct they Do Not Care the phone representative you talked to has very little customer experience. Conditions at the company are so bad that customer service representatives who receive little pay walk in the door as fast as they leave. They are only allowed 2 minutes per call or are shown the door that couple with the staffing issues. They also subcontract to even more inexperienced call centers And Trust Me They Really Don't Care. We the unfortunate customers of this utility pay the highest rates in the state, however the company is stripped to the bone across the board. There are not enough people in the field just wait and see if we get a hurricane. All they want is your money they make Hundreds of Thousands of $$$ per week turning peoples power off I know I've seen the figures.
deposits
My mother has had an account with them since 1972. I was living with her as her care giver for last 2 years as her health deteriorated. She passed away this past April, and left me her home where I continue to live. Once Progress Energy discovered she passed, they said I had 2 weeks to transfer the account to my name. Once I called them to do so, they stated that I had to pay a security deposit of $385.00 up front in addition to my mothers bill of $299.00 or they will cut service (in the middle of the hottest July in recorded history), $684.00 I had to pay within 2 days. I informed them that I just buried my mother, and that I had no such funding as I work only part-time at $8.00 per hour and that there's no way I can come up with almost $700.00 in 2 days when I am already struggling just to eat. I asked could they please break the security deposit down into payments over several months. The account rep was EXTREMELY rude and stated " if 1 out of 5 customers had that same excuse, we couldn't stay in business". Their first quarter earnings for 2017 was 213 million dollars BTW, yeah they are really struggling. Well, they did cut my power, and now I sit in a house with no power for the past 2 weeks (I am at a friends house on his PC for those who are curious) and to top off this crap, I was let go from my crappy-### job as it was a temp position anyway and they currently don't have enough business to keep my position. So, I am doomed. Thanks alot PE, you a the epitome of a greed driven monopoly. They care NOT about your comfort, well-being, your children or YOU... JUST WANT YOUR MONEY, and want it all, NOW!
I realize that we made a mistake in thinking the bill had already been paid, but we were informed that since it was cut off today, on a holiday, they might not have a sufficient crew to put the lights back on in time for our Good Friday service. Where is grace and mercy in this country? Shutting off the electricity to a church on Good Friday, with little hope to restart it is bad business and just wrong.
In April I had to quit working because of health problems, so I looked for a cheaper place to live. My son had a friend that said I could rent an aptment with everything included even electric, since he was still fixing the apt, and it really didn't have much in it, to make a long story longer, I moved in everything was going smooth, and then he took off, not a word to me he just up and left, well last fri the progress energy came and turned off all electric, he the landlord I guess had been stealing electric for the aprtments, the man that came out was very nice but explained this man(landlord)had been stealing electric for some time. I said well I would have to go and put my depoist in and 200.00 I guess I owed since 2017, that came to like 500.00 Some dollars and that I have. I only live on a pension and don't have all that much money saved. The progress energy worker told me when he got back to the office he would call, me and give me a total on what I needed to put electric on... When he called me back I wanted to fall over, they want 1700.00 To have it turned back on, because of electric used and a fee for tampering with electric boxes. Why do I have to pay that I was unaware of it being stolen and thought the electric was being taken care of as he said. Now I am sitting here in the heat no electric no a/c and about ready to pass out from lack of sleep because it is like a oven. I feel I am being punished because of some idiot trying to make fast money then take off, I am suffering and willing to pay the 500.00 Something to put the electric back on, and even willing to pay the 1700.00 If I have to, but need time to pay that amount by paying more each month till I can get his wrong duings paid for. All I want is to be able to breathe and able to live thru the summer before something happens to me. You are my last hope I have tried talking to the people at progress energy but they still want all the money up front. Please can you direct me to what to do in order to get my electric back on I feel like a human turkey slowly baking in the oven.
After canceling a transaction on theirs online bill payment WHICH WAS ALREADY PAID they charged my account twice for the payment I call them and ask them to remove the charge and they told me they could not I ask them to make a note on my account that I will return the second charge and they say ok.I received a notice of disconnect and ask a payment for the return with a fee of $30 FOR RETURN ITEM THAT I WAS CHARGE TWICE FOR AND THEY TOLD ME THEY CAN NOT CANCEL THAT FEE.
Talk about rip off.
Luc
Progress Energy needs to STOP raping their customers for more and more money! This is insane...not only has my bill continued to rise but they give you no options or help for any of it. My electric bill used to run me anywhere from $220 to $240 a month which is high to begin with but I do have a 2500sq.ft. house, but ever since they raised their rates my bill has more than doubled. My husband lost his job of 26years and we are definitley struggling to keep our home and put food on the table for our children. I can't believe they are allowed to do this. How are people going to even live in their home with electric. It's not like I have my house ice cold, I have the temp. set between 81 and 82 degrees which is hot as hell and I still recieve a $463 electric bill, not to mention I am $200 behind from last month with an extention until the 30th of this month. I called them and explained to them that I have been a customer of thier for many many years probably 25 years give or take a few and have never ever once been late with a bill, but now that they have raised their rates 75% in the last 2 years its killing us and is there anyway they can give me another week or so to come up with the $200 that is late from last month. She said basically sorry no, you can call LIHEAP for help. I call LIHEAP for help and they tell me all appointments have been scheduled and basically I am screwed. So now PE tells me that if the $200 isn't paid by the 30th that my power will more than likely be shut off. When is this going to stop. I can't believe my electric bill and everyone elses is so high WTH! I didn't feel so left in the dark (no pun intended) when my mother in law told me hers was $498 and my sister in laws was $488. Will they ever go down or just keep raising the bills? This has got to stop, who do we complain to in order to get them to stop, someone needs to come in with a different electric for competition so they cannot screw us like they are, they know we all need electricity and they are the only ones so basically they can do as they please! Who do I write to ? Who do I complain to? I know I am not the only one that their bill has gone up so high you cant even afford to live any longer because you have to pay the electric bill I am soooooooooo upset about this and just waiting to see what my next months bill is going to be, I can only imagine. I';ll be living by candle light before its over!
Have a disconnect notices from 4-24-08 for $82.07 that I do not owe. My husband in on a CPAP for sever sleep apnea. I called on or around 9-25-07 and requested that my power be disconnected and new power turned 10-01-07. My landlord called and asked that the power be left on and transferred to their name. The power was left on but not transferred to their name. I have called and my landlord has to. Was told that my landlord needed to fax a letter saying that we where not at that address. The latter was faxed 1-31-08. I called on 3-31-08 because I received a bill for the $82.07. Was told to fax it again that they did not have it. I went and got a copy of the letter that was faxed. I faxed it again. Called 4-3-08 and spoke to Brenda she could not find the letter and asked me to fax it again to her directed number 1-91... and that she would call me and let me know that she got it. Did not here from her so I called again and spoke to Leslie at ext. 1561 team 27 she found the letter and said she would credit my account. Later that same day Brenda called and left a message on my machine saying that she had the letter and that my account would be credited. Called today to be told that they had no letter so I asked to speak to a manager spoke to one and was told that they did not make mistakes and there was never a disconnected requested so I had to pay it or my power would be cut off. Called and spoke to Bernice a senior customer service that did find the letter and said that she could not help me that a disconnect was not placed but I did request one.
I have tried on NUMEROUS occasions to receive CUSTOMER SERVICE from Progress Energy. Their customer service reps are there basically for nothing. You CANNOT receive ANY KIND OF PAYMENT ARRANGEMENTS; if per chance your FIRST PAYMENT via ebill does not clear the bank, you CANNOT view your account online or make any payments online FOR ONE YEAR! unless you pay by credit card and agree to pay them $5 extra each time you want to make a payment. You still CANNOT view your bill online. I have told them that the address in which we live does not receive physical mail - but, their response is, we sent you a letter. They will DISCONNECT you without letting you know (they sent you that letter, even though you never got it). THEY DO NOT CARE IF YOU HAVE POWER or not! They are a monopoly - they don't have to care. Either you do business THEIR WAY or it's the highway! THIS IS ABSURBD! THERE IS NO NEED for this kind of treatment from a company that you NEED.
In addition, for you to even get an account with the company - you MUST provide your SOCIAL SECURITY number! This is an invasion of privacy and SHOULD NOT be tolerated! We are giving out FAR too much information to people/companies that do NOT need this infomation! WAKE UP AMERICA...where is this all headed?
Progress Energy has been ripping me off for Years not only are they imposibble to work with they Lack or just dont care about there costumers.I moved out of my home for 9months for medical reasons they required 750dollar deposit for me to reactivate my account..their costumer service line spits you out some bs protocol that doesnt help you one bit and they dont care about their costumers one bit I have a down power line in my back yard and have been needing the trees trimmed around the power lines for years and they dont even have the common curtesy to call you back and tell you when they r coming they just leave you a paper saying sorry we missed you ...FLORIDA Do something about these money hungry scam artist Now, , , , ,
Although I had maintained my account for my rental house in Maggie Valley with Progress Energy for a few years with an automatic payment from my bank account, my tenant changed the service to her name. My attempts to rectify the situation had little effect in spite of a telephone call to Progress and also to the Public Utilities Commission (Nick, March 10th, [protected]). I had to apply for a new account and suffer the associated paperwork/expenses.
According to a Progress employee, the practice of changing accounts to harass ex-wives, ex-sweethearts, or nasty neighbors is both easy and common.
I'm living in an apartment complex. I move to another apartment in the same complex. I made the change through the page online. After a month living in my new apartment i realize that i have not my new bill. I call and they tell me that i did not make no change and that my account of another apartment is cancel and i have to open a new account and pay $370 deposit! They know that I was living in the other apartment and by four years that it is up in the same street! How is possible collect almost $400.00 plus the older final bill and the new bill ! We are in crisis ! They do not know?! I am single mother with three children and one of them autistic. Already to start is difficult for my pay the rent! And now i have to find all that money?! How is possible that they have no consideration and that abuse in this way! We have to report this people and the company to stop with their abuses! It is not fair!
We just moved in a 1bed rm apt and called to get our lights turned on.. this is our first apt and when we called progress energy about deposit being so high for a 1bed rm 1bath apt.. they could not help us.. Our deposit is $240.. I have family members who have big houses 2 to 3 bedrooms and the live in same area and their deposit was not so much.. When I told progress energy customer service rep this, she got quite... Well then I asked if there was any else who could help me with this she said no... I don't understand why with the economy being the way it is these company's are able to get away with this.. Who is out there to help us the defenseless citizen against these sharks who our just out there to make our pockets bleed.. We are in a recession that seems to be getting worse... And we have company's like progress energy who don't care and just want to make their money...This is just not right.. I would understand if we had a booming economy, but we don't.. And instead of these companies bringing there price down, they are high jacking them up and basically telling us who cares we have a recession just pay what we tell you to pay...
high cost of bill
I have never had such an outrageous electric bill. I thought last month's was bad at $269. I called in and apparently, it's the same canned response given to anyone that calls in to question about their bill. From reading other complaints on other websites, I guess they say "this winter is colder than last". Your furnace has to work harder to run the heat to keep it the same temperature. That is complete BS! This winter I've been setting my thermostat 2 - 3 degrees cooler than last, and I still have much higher electric bills. We don't have any other additional appliances than what we've had the previous 2 years. We aren't using our electric any differently than the previous 2 years. Now, I just got an online notification that my bill for this month is $334. My highest electric bill all last winter was $225. Then, most of my bills last winter were below $200, and I was running the temp 2-3 degrees higher. Something doesn't add up, and something needs to be done about this monopoly. We need to oust Duke Energy out of the Cincinnati area, and bring in a more reasonably priced competitor. OH, the other thing I find suspicious is reading other people's claims that they don't come out and actually read your meter.
The complaint has been investigated and resolved to the customer’s satisfaction.
My power bill was the most the last 6 months that is has "EVER" been.
The Duke power customers are paying for the Coal Ash Spill, NO DOUBT.
I average with Duke Power as I did with Progress Energy. The procedure and paperwork
just rolled over when Duke Power took over.
My power bill in 2012 was $97, then 2013-$104, this was while averaging.
My new 2014 AVERAGING Rate for the next 12 months will be $265.
I put a request for Duke power to check their meter box, of course they stated no issues.
I had my electricity audited, of course no issues. Duke power and the electric audit
revealed that my issues were the 3 Winter months(heating). Everyone tells me that
this was the worst winter in many years. I live alone, this is "UNREAL".
The electric person that audited did have a couple of suggestions that may help
to get the power bill to come down next year. HELP me, reaching out to anyone
for suggestions. E-mail me at Sechrest7@yahoo.com.
Can't afford to pay for Coal Ash Spill, they should be held accountability for their and
pay from their accounts.
They shut off my mothers electric on the coldest night of the year, because she forgot to pay 125.00, then wanted another 145.00 to turn it back on. Sick Company, Sick People.
no show
Duke energy had my tenant wait all day to get her electric turn on. When he finally got there he broke the glass off of the meter.
He went to get new meter. Told tenant he would be back that day. He said don't worry I'll take care it today! My tenant is 8 months pregnate and has a 2 year old. It was about 30 degrees out during the day and headed toward the teens latter that day.
About 7 pm we call Duke energy for our tenant. First thing they said was nobody was there. When we said they were
lying Duke energy said meter was unsafe and maintenance had to deal with it. We told them yes because Duke Energy broke it!
After over 40 mins of arguring with the most nasty lying ### talking person on the face of the earth they said we could give them our cell numbers and they would call. Waited the rest of night but no calls. Next day no electric yet. I quess our crappy goverment lets them treat people like crap.
The complaint has been investigated and resolved to the customer’s satisfaction.
poor customer service
Had trouble paying bill online..via electronic bank transfer..Bank says no request for payment was made by Progress Energy.. was charged a fee, and told that they would no longer accept any payments from me, except by cash, certified check or money order..I've been with this company for over 20 years..this is the first time this has occured..Customer Service reps have been extremely rude and unhelpful..I guess sinc this is a necessary service, and only they can supply it to me..that they can treat me with any disrespect that they want to..they must feel good having this much power over someone's life..Shame on them...
The complaint has been investigated and resolved to the customer’s satisfaction.
Duke energy blocked my driveway to trim trees, ok that's fine, but they also left all the tree trimmings in my yard. They need to get someone out to my property to clean this mess up
You have a crew that ran a trench witch over my yard with tracks. They ripped up my lawn. Duke Energy better repair my yard or you will find yourself in one hell of a [censored]ing lawsuit. This is [censored].
I posted a while ago my phone did not pick up what I said so the pole and power line depreciate my property
Also Duke power is holding me up for planting a pecan Orchard and a lot that was purchased by me I would greatly appreciate Duke power getting in touch with me as soon as possible thank you
We have been experiencing frequent power outages in my area.
Outage 7/24 5pm restored 2am
Outage 7/27 10:45am estimated time to be restored 7pm.
I have medication and food that is going to be ruined because of the power outages.
Each time the reason for the outage has been trees on the power line.
This is unacceptable!
Every little storm they got to turn my power off it's getting annoying this company is ridiculous.
There are arrows pointed at a generator in my yard. It is where arrows have been spray painted in my yard. The arrows are on the pavement and grass, by duke. There were new markers added. The new markers are different colors on top of the grass and yard.
Here is a vedio of a driver cutting me off and slowing down on purpose on 1/10/2020 SR 441 Mt Dora check time stamp 09:54, can not believe the smarts or lack of this driver. TAG #64892. I called local phone # and complained. If no one gets in touch with me about this, I might post it on the internet.
Tree limbs cut at the road and right at the entrance to my property. Everything left on the ground. It's been four days . All the tree debris, bark, sticks are all over the pavement. I checked the Duke site. This isn't standard trimming procedures. They are to clean up the area when finished.
I pay my Bill online. Western unión and the compact dont acredit my pay
I will pay charge fee and late fee for the negligent company in the month .of July and august 2019.
As another poster submitted. Power constantly goes out on clear days. Worse power service I've encountered. Almost 3rd worldish. Had Tampa Electric TECO before this. Vastly superior
The resolution excuse is 'equipment problem' Maybe it would be a good idea to upgrade to newer equipment and stop bandaiding the old.
Live in the Crystal River area
power bill is a lie
Incident
I recieved my current bill this month and is is $200 more than it EVER is.I am really upset about it as I know very well we are careful with our usage.I asked them to come check my meter and I stayed home the entire day they said they came out but that is bs, they never came but sent out a letter saying the reading is correct.So today I was out walking and here comes my neighbors on their golf cart.The lady said Tammy, how much was your electric if you don't mind me asking?Then she proceeded to tell me that everyone on our streets electric bill was $150-$200 more than ever including her elder mother who lives in an extremely tiny house by herself.Now explain that you P.O.S. Duke Energy!
The complaint has been investigated and resolved to the customer’s satisfaction.
Last week my mother was illegally double billed because of a computer error, when she called to complain they said NOTHING could be done and the fact that she would be overdrawn and incur overdraft fees for other bills was not their problem. She is a 69 year old woman on a very fixed income, and they have left her with no money for most of the month while they attempt to not take responsibility for their error.
In my case the power was turned off at 10 am by some 3rd party electrician. I caught him outside and told him I had already paid the bill. He told me that just to contact the service to resolve the issue, he'll be right down the road and will be back in a little while to confirm status. The payment issue was resolved in 10 minutes, but the tech never returned. After making some escalated calls, 5 in all every two hours, at around midnight, nearly 14 hours later, the power was switched on. I'm no genius but this company's professionalism and knowledge is extreremly shallow.
The first rep I called told me soon. I waited a few hours and nothing, called again.
The second time, I've been placed on the expedite list (at the time I did not know that the word expedite meant take a vacation.) and I should be up in a couple of hours.
Wll Mr. CEO James E. Roger, its' a wonder why you still have a job. No one in your organization knows who you are. Moreover, and think about this, almost 13 hours of potential revenues were blown out the window because your hired techs place downtime over uptime. How stupid is that? Also, your organization needs to seriously know and understand the food-chain of people they report to. In addition, lying is not a sign of professionalism, it's a sign of a business that will eventually get swallowed up when a better alternative comes along, hopefully, soon.
Unfortunately, as a monopoly, the corporate roles appear very soft and not on par with real business professionals. I ensured first that those who took my call were recording me. I told them exactly the same thing I mentioned here. I also told them that they do not deserve to be employed because of their ignornance to some basic questions and processes. However, this does reinforce "cheap" labor, doesn't it? But, giving the methodology for revenue streaming, it seems to me that "cheap" labor starts at the top and has worked its way down through the ranls-and-files.
The third time I called I was asked to idenytify myself, DOB, and whether I existed. (No one asked these questions earlier but I assured them that I did exist. This time I was told that they had until midnight to resolve the power. I blew my top and asked why I wasn't told this earlier? She did not know. This was at 8PM
The forth time, I started asking for names. They knew their supervisors name but not thier director or president. I was transferred to a manager, who knew even less of the chapn of command. I've been in business for many years and knowing who you work for is part of the basic training program.
I live in Washington DC. I have a second home in Greensboro. We visit NC during the Thanksgiving and Xmas Holidays for about ten days total.The rest of the year our stay in Greensboro averages less than . 5 days per month. I am careful to unplug everything except a medium size refrigerator and a water heater. For the past 5 years the electric bill ranges between$95-$200 each month in Greensboro. This represents 25-50 % more than I pay in DC in a house occupied by 5 people. I have complained to Duke Energy that this does not make any sense at all. I have yet received any kind of reasonable response.
Today I checked for online for other complaints. From what I've read I am now convinced that
the Duke people have been pulling my usage numbers from somewhere other than my meter.
Unbelievable they can do this and continue to get away with it.
Yes they hike up the bill and then can't fix anything when the power goes out. There's lines down on roads in my neighborhood in Lenoir NC and they are doing nothing to fix it. Guess they are waiting for someone to get electrocuted first. The lines are blocking the roads and preventing people from getting to warm places. They tell story after story and say they have no trucks in North Carolina to fix anything. What are they doing with all the money they make us pay?
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Duke Energy phone numbers+1 (980) 373-8649+1 (980) 373-8649Click up if you have successfully reached Duke Energy by calling +1 (980) 373-8649 phone number 0 0 users reported that they have successfully reached Duke Energy by calling +1 (980) 373-8649 phone number Click down if you have unsuccessfully reached Duke Energy by calling +1 (980) 373-8649 phone number 0 0 users reported that they have UNsuccessfully reached Duke Energy by calling +1 (980) 373-8649 phone number+1 (704) 382-3853+1 (704) 382-3853Click up if you have successfully reached Duke Energy by calling +1 (704) 382-3853 phone number 0 0 users reported that they have successfully reached Duke Energy by calling +1 (704) 382-3853 phone number Click down if you have unsuccessfully reached Duke Energy by calling +1 (704) 382-3853 phone number 0 0 users reported that they have UNsuccessfully reached Duke Energy by calling +1 (704) 382-3853 phone number
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Duke Energy emailsethicsofficer@duke-energy.com100%Confidence score: 100%Support
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Duke Energy address400 S Tryon, Charlotte, North Carolina, 28285, United States
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025
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Sick Company, Call your Congressman and Senator.