Duke Energy — poor customer service
Duke Energy is the worst company EVER for customer service. My service was disconnected because of them sending me estimated bills, and then enrolling in the most affordable payment plan (which was still 280 bucks on top of my current month usage), which i could not afford. My bill was 1859 dollars which was all paid in full, along with a reconnection fee, and a deposit 2 DAYS AGO!!! i still have no power. Everytime i call, the CSR gets more and more rude. They keep claiming that someone has come by, but no one is home, so they close out the work order. THIS IS RIDICULOUS!!! they keep telling me that they have 24 hrs (which has already passed) to turn it back on. I CANT GET ANYWHERE WITH THIS STUPID COMPANY!!! Someone really should think about building another plant for power...I know i would switch.