SUBMIT A COMPLAINT

Dubai Firstillegal use of my credit card

1
C Mar 27, 2018 Review updated:

This is chandan Kumar choudhary, I resigned the job and left UAE on 2nd march after the settlement of old payment and submitted closure form also on 26th Feb. On 12th march I received a message on my registered mobile number that I made a purchase of AED 6033.75 at Etc - IVR 142, Abu Dhabi. can u help me what is wrong with my card. how people can use my card illegally when I submitted closure form on 26th feb. Several times I called customer care from India number+[protected] but didn't receive any solution. plz help me

illegal use of my credit card

Responses

  • Ch
    Chris Johnsonn Jul 10, 2018

    how did you solve it ? was money returned to you by bank ?

    0 Votes
  • Fo
    Fouad123456 Sep 06, 2018

    Hi there,

    I had thought the same, however I believe Etc - IVR 142 is actually Etisalat.

    I checked the different withdrawals with my Etisalat payment via phone and they were the same

    I hope this helped

    1 Votes
  • Ab
    Abbas172882 Sep 18, 2018

    You must open a dispute with the bank itself

    Which bank it is

    0 Votes
  • Ki
    Kishore.K Nov 14, 2018

    Hi I have also faced same issue with my DIB Credit card today. Suddenly 4 transactions with in a span of 4 minutes early in the morning at 1.00 am deductions started happening in my credit card account. I received 4 messages of deduction worth 9000 AED.

    Message reads.. "POS Purchase of 2, 110 on Credit Card No. XXXX on ... from Etc IVR 142."

    Please help anybody has any clue in this regards.

    -1 Votes
  • Cl
    Clotaire Desseaux Jan 06, 2019

    I experience the same problem, on 2nd January from etc IVR 142 and etc IVR 101. Did you get any feedback from your bank and did you get your money back?

    I open a dispute with my bank (FAB), but they say it will take 45 to 120 days... it is lots of days! In Europe it takes maximum 48hrs...

    -1 Votes
  • Mo
    Mohammed Shareef Feb 16, 2019

    @Clotaire Desseaux Hi Clotaire,

    Any feedback from the bank?

    I am facing a similar problem which happened 2 days back

    2 Votes
  • Al
    Alsem Apr 08, 2019

    Today 8th April 2019 l received 6 messages of deductions from my debit card totaling aed 7800 at around. The expenditure is from Abu Dhabi Etc IVR 101 and Du(EITC). I woke up to the 6 messages that came in in quick succession at exactly 4:12am.
    What should l do after card deactivation. Will I get my cash back??

    0 Votes
  • Vi
    Vishal Marwah Apr 09, 2019

    @Alsem Which bank is it?

    0 Votes
  • Ro
    Roelph Mar 20, 2020

    @Alsem Hi what's the news after investigation.. did they return tour money. Thanks.

    0 Votes
  • Vi
    Vishal Marwah Apr 09, 2019

    I face the same issue and raised it with Citibank. My card was used thrice for transacting above AED 1500 each at 1238am on ETC IVR 142

    0 Votes
  • Sa
    Satishkk Apr 09, 2019

    Today 9th April 2019 l received 6 messages of deductions from my debit card totaling aed 1815 at around. The expenditure is from Abu Dhabi Etc IVR 142. I got message at 10.00PM. I have called customer care and deactivated card. i got 2 more transaction message with decline payment.
    What should l do after card deactivation. Will I get my cash back??

    0 Votes
  • Sa
    Satishkk Apr 09, 2019

    i got issue on ENBD card

    0 Votes
  • Go
    Googlemail Ahmed Apr 15, 2019

    The same happened to me 2 weeks ago with a FAB Card used to withdraw 3 transactions worth over AED 8, 100 via etc 142 IVR. The bank automatically blocked my card and asked me to complete a dispute form and said fraud investigation could take to up to 180 days!!!

    0 Votes
  • Ro
    Roelph Mar 20, 2020

    @Googlemail Ahmed Any news on your issue? Thanks.

    0 Votes
  • Am
    AmjadKhan101 May 08, 2019

    I also face same fraud my DIB card was charged for etc ivr 142 and du ivr total 9 transections of 14000 dirham were done within few minutes same time i call customer service center of my bank and de activate my card i also file dispute bank says it will take 6 weeks now waiting

    0 Votes
  • Ay
    ayushgarg May 20, 2019

    2 days back, I have citi bank credit card, same fraud from etc ivr 142, last thursday I got message 3500 aed debited and transaction happen to your account after that automatically my card blocked and that tried to do 2 more transaction of 2500 & 1000 but it declined, but I lost 3500 aed and customer care people of citi bank saying it will take 7-10 days to investigate?? this is how it works?? it takes this many days to solve the issue? they cannot work immediately and rectify which user have done this?? bank can contact with merchant (etisalat) and do confirm about the mobile number and easily rectify the fraudster but 'no' they always keep on pending things.

    I can see upside recently too many people face this fraud, we can join as a group and make the complain against them.

    6 Votes
  • Ta
    TaniaD Oct 11, 2019

    Just came across this post after experiencing similar issue. Today evening 6000AED was deducted from DIB debit card through multiple transaction from ETC IVR 101& 142 within a span of 5mins.
    I have already raised dispute but as process bank asked 6wks only for investigation.
    Wanted to check did anyone get your money back from the bank?

    0 Votes
  • Am
    ams2006 Oct 12, 2019

    same issue happed in my Emirates NBD card

    etc ivr 142 abu dhabi are aed 2000 gone.

    0 Votes
  • Su
    sumoj gopinath Nov 12, 2019

    hello all, did any of the issue get resolved? facing the same situation now.

    0 Votes
  • Ah
    Ahmedali23 Nov 15, 2019

    This happened to me last week with a card from ENBD, 800+aed charged over 2 trasnactions. Thankfully card was autoblocked on 3rd transaction. To my knowledge this is some scam where the fraudster is using etisalat ivr service to buy credit or something

    Raised dispute with the bank, gonna take 2-3 months
    Called Etisalat (I'm not even a customer with them) they aren't able/willing to help reverse the transaction.

    0 Votes
  • Sa
    salam Valiyaparambil Nov 16, 2019

    I am facing a similar problem which happened 1 day back Masherq bank messages of deductions from my credit card total aed 1800 at around. The expenditure is from Abu Dhabi Etc IVR 142

    0 Votes
  • Dr
    dramani Nov 26, 2019

    I faced the same issue yesterday with my HSBC card. Unauthorized transactions worth AED 786 were made with a declined transaction worth AED 2500 all from Etc IVR 101 . I raised a dispute with my bank and I am hoping this issue gets resolved soon.

    0 Votes
  • Ro
    Rohin thomas Nov 26, 2019

    I faced the same issue with my Emirates Islamic Credit card, two fraudulent transactions Etc IVR OF AED 1333.5 and AED 1313.50 at 1am in the morning. Raised a dispute with the bank, hope the money comes back soon.

    0 Votes
  • Ro
    Roelph Mar 20, 2020

    Dear All,

    Same thing happen to me got a 5 transaction feb, 2020 from Etc IVR 101 and ETC 102 with total amount of 34, 200 aed. I filled dispute form and waiting for the result 45-180 days as per customer service from FAB (First Abu Dhabi Bank).

    I called the bank and they don't want to freeze my account even it's under investigation, now my big problem is the interest I need to pay monthly.

    Please advise what to do.

    Thanks.

    0 Votes

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