AutoEQ.ca’s earns a 1.0-star rating from 0 reviews and 10 complaints, showing that the majority of customers are dissatisfied with purchases.
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Mixed Review of AutoEQ.ca's Tonneau Cover: Ok product, but communication needs improvement
I had a tough time reaching somebody at AutoEQ.ca when I needed help with some installation questions. I tried sending emails, leaving messages on their voicemail, but it took a while for someone to finally get back to me. When I did get a response, they were helpful and knowledgeable, but the wait was frustrating.
As for the product itself - I was told that the Tonneau cover I purchased would be easy to install, but as a first-time truck owner, it was still a bit of a challenge. The instructions weren't as clear as I would have liked, and I had to do some trial and error to get everything positioned correctly. But once I got it installed, it looked great and has been functioning well.
Overall, while the communication could have been better, I'm happy with the product I purchased from AutoEQ.ca. Just be aware that if you're not experienced with installing truck accessories, you might run into some issues with the installation.
Disappointed: AutoEq.ca Refused Tax Exempt Card for Native Status, Missed Open Box Special
I sent an email to AutoEq.ca about my tax exempt card because I have native status. Unfortunately, they refused it citing that their system is not designed for that. I was disappointed because I really wanted to purchase from them, but their policy prevented me from doing so. The open box special they had was priced perfectly and I would have bought it if it was not for this issue.
My AutoEQ.ca Review: Inconsistent Communication and High Prices
So, here's my two cents about AutoEQ.ca. I recently ordered a car part from them and I gotta say, the whole process wasn't as smooth as I was hoping for. At first, they told me that the part I needed was not available, which got me all worked up since I needed it urgently. It was only after a few days that they confirmed they had it in stock and could send it over.
But then came the issue of communication. It seemed like the messages I sent were just getting lost in the ether, or something. I had to follow up multiple times just to get a response. And even then, the replies were not exactly crystal clear. I had trouble understanding what exactly was going on with my order.
On top of all this, I couldn't help but notice that the prices on AutoEQ.ca were kinda high. I get that it's a Canadian business and all, but I still felt like I was paying a premium.
All in all, I'm not sure if I would order from them again. I appreciate that they eventually came through with the part I needed, but the whole experience was a bit of a headache. If you do decide to order from them, just make sure to follow up frequently and be prepared for some unclear communication.
Is AutoEQ.ca Legit?
AutoEQ.ca earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
The age of AutoEQ.ca's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Autoeq.ca has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Autoeq.ca has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
AutoEQ.ca as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Several positive reviews for AutoEQ.ca have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
Autoeq.ca appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While AutoEQ.ca has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 10 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Autoeq.ca has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The autoeq.ca may offer a niche product or service that is only of interest to a smaller audience.
- AutoEQ.ca protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- A website associated with AutoEQ.ca has been reported to be selling weapons online. It is important to ensure that the website and seller are legitimate, and to abide by the laws and regulations of your country regarding the purchase of weapons.
AutoEQ.ca Review: Quick Shipping & Good Quality, Minor Damage on Side Steps
I recently ordered some side steps from AutoEQ.ca and discovered that there was some damage during the shipping process. One of the side steps had been dented on the underside, but luckily the paint job was still in top condition. I think the damage must have occurred before the painting process, and somehow the quality control team didn't catch it since it was only visible on the bottom. Despite the minor flaw, I decided to keep the steps since the damage wasn't noticeable unless you were lying on the ground inspecting them. Overall, I'm pretty satisfied with my experience with AutoEQ.ca. They had a good selection of products and the shipping was quick and efficient. While I wasn't thrilled with the minor damage on the side steps, I think it's a pretty common issue when ordering large items online, and I appreciate that they were still in good condition overall. I'd recommend AutoEQ.ca to anyone looking for auto accessories and parts!
AutoEQ.ca: Terrible Product Quality and Refund Scam
I had an awful time with AutoEQ.ca. I ordered some mats from them, but when they arrived, they were all dirty and banged up. I was so disappointed that I immediately contacted their customer service department to ask for a refund. It’s been almost two months now, and I still haven’t received my money back. I know they got the mats I sent back because I tracked the parcel, but they won’t give me my refund without charging me an extra 20%. This is a total scam, and I wouldn’t recommend buying anything from them. Save yourself the headache and shop somewhere else.
Positive Customer Service Experience and Affordable Shipping Options at AutoEQ.ca
They seemed to have cheaper prices for the item I ended up ordering. I was excited when I saw that, but unfortunately ended up ordering the wrong one. Now I have to go through the process of trying to exchange it. The website says they have cheaper shipping options for returns, which is a relief. I am waiting for the shipping label to be sent to me.
So far, I have had a decent experience with their customer service. They seem to be helpful and responsive. I hope that this exchange goes smoothly and that I receive the correct product soon. Overall, I am optimistic about my experience with AutoEQ.ca, and would recommend them based on my current interactions with them.
Disappointing Customer Service Experience with AutoEQ.ca: Warranty Issue Ignored
AutoEQ.ca is not the most responsive company out there. I've been trying to reach them for months about a warranty issue with my seat covers. I've tried emailing, calling, and using their website contact form with no response. I know I'm not the only one who has experienced this issue, as I've seen similar complaints from others online.
It's frustrating when you've spent your hard-earned money on a product only to have it fail and then have difficulty getting in touch with the company to get it resolved. I wish AutoEQ would be more attentive to their customers and take care of any issues that arise.
Overall, my experience with AutoEQ.ca has been disappointing. I hope they will improve their customer service in the future so that others don't have to go through the same frustration that I did.
Decent Website but Long Shipping: AutoEQ.ca Review
Ordered my car audio equipment from AutoEQ.ca and gotta say, it was decent enough. But it took em like a month to even ship out my stuff! Like what the heck man, that's way too long. I didn't even know my stuff was on back order until I gave em a call to nag about my order. And don't even get me started on the wait time for customer service. I was stuck listening to their hold music for like 20 minutes at a time. That ain't cool. But once I finally got through to someone, they were real professional and helped me out quick. Overall, not too shabby of an experience.
Poor Quality AVS Visor and Hood Deflector: A Disappointing Experience
The visors were a little on the small side, but they still fit alright. The AVS hood Visor was a bit of a disappointment though, made of low-quality plastic that came in an open plastic bag despite being in a closed box. It seems like these might be, well, seconds or something. And the hood deflector was just as flimsy, made of cheap and thin plastic that ended up breaking when I tried to install it. I've done these kinds of installs before, but these products were just too poorly made for me or anyone else to work with. The EQ service was all good and everything, but unfortunately the product seems to be a bit of a bust. Not sure if there's anything that can be done about it at this point, though.
Poor Customer Service and Order Cancellation by AutoEQ.ca
I bought some stuff from AutoEQ.ca on Boxing Day. You know, to get a better deal and all that jazz. But then, these guys go and cancel my order 12 days later. Can you believe that? And with no explanation, mind you. At first they said it was because the item wasn't in stock. But then they changed it to some credit card issue. But like, I had already given them my money! I called them up on Jan 8, but those phones were ringing busy for days. And when I finally got through, they told me to try again. What kinda customer service is that, I ask you?
So I emailed them 8 times, and also messaged them. But did I get a response? Hell no. Not until today, after a whole 33 days since I placed my order, and 3 whole weeks after they cancelled it. And now they go and tell me they won't give me that sweet Boxing Day price. What a load of bunk.
I even asked a manager to get in touch with me, but they didn't. And now, this was supposed to be a birthday gift, but it looks like I won't be able to wait any longer. It's a real bummer, you know what I'm saying? Honestly, I am not impressed with the lack of customer service. Do better, AutoEQ.ca.
Overview of AutoEQ.ca complaint handling
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AutoEQ.ca Contacts
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AutoEQ.ca phone numbers+1 (855) 554-9898+1 (855) 554-9898Click up if you have successfully reached AutoEQ.ca by calling +1 (855) 554-9898 phone number 0 0 users reported that they have successfully reached AutoEQ.ca by calling +1 (855) 554-9898 phone number Click down if you have unsuccessfully reached AutoEQ.ca by calling +1 (855) 554-9898 phone number 0 0 users reported that they have UNsuccessfully reached AutoEQ.ca by calling +1 (855) 554-9898 phone number
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AutoEQ.ca emailsinfo@autoeq.ca81%Confidence score: 81%Supportsales@autoeq.ca80%Confidence score: 80%Salescustomerservice@autoeq.ca77%Confidence score: 77%Support
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AutoEQ.ca social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 16, 2025
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