DPD UK review: No attempt to knock on the door
Hello,
I am writing to raise a complaint regarding my delivery today. The delivery window provided was between 14:32 and 15:32, yet the driver arrived at 14:22, which is outside the stated timeframe.
I had specifically changed my schedule today to ensure I was home from 14:00 onwards, waiting for this delivery. Despite this, the driver did not knock on the door or make any attempt to notify me of their arrival. As a result, the delivery was missed through no fault of my own.
For reference, the tracking number for this order is: 1550 5845 836 688.
Please review this incident and advise on the next steps, as the service I received did not meet the expected standards.
Claimed loss: I have to change my programme for today and not for tomorrow.
Desired outcome: I want what I was promised. If you do not provide as promise, I will no longer want to use your company in the future.
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The delivery window was 14:32–15:32, yet the driver showed up at 14:22, didn’t knock, didn’t ring, and made no attempt to deliver the parcel. I had even changed my schedule to be home from 14:00.
Very poor service.
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