DoubleDown Casino
Reviews and Complaints

This was on my email yeserday, someone recently tried to log in to your account from an unregcognized device or mobil, because you enabled login notication your account is temorarily locked...Germantown Md.U.S., today, from firefox for win xp.I had recently purchaced a pkg. for 99.oo, I had 300, oooo(millon points) on my f.b., lost 2000000 some way, I have been hacked, what can be done about this.

I have put many of I tunes cards in this games only not to get paid.. I was charged on my I Tunes card. With no credits applied to my account. Please check my account just to see this is true? Thank you . My e-mail is coolyguy1927@yahoo. My facebook E-mail is mprimavera1@Facebook.com

My gifts dissappeared. Now I can't send or receive gifts!

Purchased chips and did not recieve them wtf

I purchased 24, 000, 000 coins over an hour ago and still have not received them. Is this company reliable or have I been cheated? I want a direct answer because I will report Double Down Casino and blast it all over social media!

I try to enter into the tournaments and the money is taken out and I cannot get in this has happened a number of times and they do not return the money. Isnt there a way to correct this and reimburse the money I lost5f3fa

paid for credits for doubledown casino game in the amount of 100.25 $ AND DID NOT RECEIVE THEM TO CONTINUE PLAYING GAME IN THE PROCESS OF GETTING MY MONEY BACK OR SEEING THESE CREDITS APPLIED TO MY GAME HOPEFULLY VERY SOON !

I payed 38.00 but you did not put itdown pay-pow payedit

pay pale payed for my chips but I didn't get it ipayed 36.00 Franchille_oglesby@yahoo.com

I was playing the slots and had over 8 million chips, then all of a sudden i had 4 million plus. What happened? Could I please get my chips back? i just received my usual daily chips which just put me slightly over 5 million, please return my other 3 million. Thank YOU

I want to know what happened to all my points? I had over seven million one day and the next none. Same with all the games I play. This really ticks me off, I played long to get these points and now they are gone. Not to happy!1

For some reason my DDC won't load anymore. I downloaded the app on my iPod in which, I'd log in and play daily. It's been 1 week now that I've not been able to play! What is going on?

Lost Over 100, 000 coins playing one of their casino games. It got stuck and to pay out over 140, 000 +. Hoe they will fix the problem Otherwise I will keep on till they fix it

Does not calculate wins right. Cheated me out of over 1m chips just today alone. If you win 45, 000 chips gives you credit for 45. I am going to quit playing this game.

for 3 days i have gifts w/ the wheel coming to me it shows on facebook but go to receive the spins & none show & cannot contact Double Down Casino contact page comes up error

I purchased facebook credits on Double down casino and bingo by Ryzing and never recieved the credits for either, but the amounts came off of my credit card

gave them $18 for 2.5 million chips did not get chips, reported to facebook pay accounts they said money would be refunded to card, it never was.

not able to send gifts

hi i did the 10 mil promotion on my page, , bought something, , did all asked ofr me, didnt get any chips, ,

just want my chips I payed for thank you

I just bought a $18.oo for 3 million did not get them bought another and got thrm you owe me 3 million chips please post them

My coins despairing all the time, level up don't work. I don't like to buy coins because they are despairing all the time. Pleas fix the problem. Thank you

I had over 900, 000 points and I left the computer and when I came back they had disappeared, all but 56, 000. What is going on?

Same thing happened to me. But I'm still waiting for my missing chips! I paid for these chips so it's akin to stealing my $!

Same here, lost over 5 million chips!

I logged in today and I had over over 6 billion chips, collected my gift spins. Went to work so I know I haven't played. I just logged in and my balance is only a little over 7 million. What is going on?

When you purchase credits on iPhone then go to play on iPad the credits . There is 300 dollars that I would like refunded .i love your game but this has happened a lot. I should be able to play on iPhone and iPad without loosing credits that were purchased. Please refund for the invoices below. Thank you Melanie

Every time I finally get a bonus the game crashes and will not reopen for hrs...

Hi there seems to be a problem in Lobster Mania 2
I got on to the bonus round, but all I got was a load of xxxxxxxx come saying I had completed the game and won xxxxxxxxxx. But I hadn't even played yet. Here is a screen shot of my game.

I have a surface rt, and ever since you took Halloween off, and updated?
it is so slow I can't play at all, love the site, but have to use another computer to play it, I do access thru facebook, but have never had as many problems as I do now, will quit if it continues.

You giveth free chips and you quickly taketh free chips. Hey i understand that they're free but do you have to take them back so quickly? ? Sheesh!

today november 19 2016 i went for my daily spin to collect my 200, 000 from my face book it said i had a total 0f sixty eight million i cane back to play and when i look at the amount it was eighteen million i like to know how i lost fifthy million with out even playing i think you should return my chips and check out what could have happen

When game first comes on with the beginning spins it only loads a few dollar amounts and then shuts down! It doesn't continue to let me play.

Every time I log in the game automatically goes off. Not able to collect any bonus spins today.I t is 5he only app. That I have had problems with at least the last week. I really love the games but it takes forever to get online with your app. Thank you, cathy wilhelm

I had the same problem. I lost 85 million dollars and there seems to be no way to contact them. I am po'ed. This is no less than a crime since I purchased with cash many of these dollars.

On June 11th 2014 my girlfriend Darlene Pennington bought $100.00 chips. My name and e-mail is scott_hanna621@yahoo.com, my problem is, I was playing the game cats, I had over $320, 000, 000 in chips the game said re-connect, so I did, when the game came back on my chips were gone, needless to say my girlfriend was angry when no one would response to our complaints, she contacted the B B B. Double Down Casino, has responded by asking for my e-mail. This is my second complaint on this subject. I realize you are a very busy company, but you should find an easier way to solve these issues, it's been almost a month. I hope we can resolve this problem now.Thank you, Scott Hanna

I bought chips on 5/28/14 for $18.00. I got carged and received my chips. Today I gor charged again and received chips. I thought I bought only one time. How do I get this stopped? I don't know how to contact them - please help befor e I get charged tomorrow THANKS

please ...lost all my chips had 25 million Then they were gone

please help...

loss all my chips? What happened had @5 million was playing now there all gone? the_reynolds_house@yahoo.com

While D.d. Was Down Lastnight. 6-30-15 I Couldn't Get Or Give My Spins..so I Lost Chips There. Then When I Return This Morning... My Return Bonus Is Back Down To 1000.00 ..I Had It Up To 25, 000.00 Please Credit Them Back To Me .Thankyou For Your Help..

i lad 5 million points disapear from my account on saturday night why lana bogner

I WAS PLAYING CATS, THE GAME MESSED UP, IT SAID RECONECT, SO I DID WITH COINS I HAD PURCHESED, I HAD OVER $320, 000, 000 AND WHEN IT CAME BACK ON MY COINS WERE GONE. I WOULD LIKE EITHER MY MONEY OR MY COINS BACK. THANK YOU.

Pixies of the forest. The bonus win will say $660.00 and only pay 1/3 of that amount.
I really love the game but because of the problem I will not play any more.
Also, how can I play for free without joining face book
please respond.
Thanks
Palbutch

what happened

Whatever company took over this casino a year or so ago literally steals your money. Only a fool would play their crooked games. Used to be fun now you can just watch your money literally disappear.

It keeps throwing me out of the game, just me, nobody else and when I tried to contact them, they sent me a bogus email to contact them, how dishonest is that.

I sent a complaint in a while ago and you sent me a bogus email, that sent me to a site for all products to file complaints, how dishonest of you. My complaint is you keep throwing me off of the tesas holdem game, just me and nobody else and then can't contact me in an honest way.

08-17-2015 9:45 pm bought promo on double down that gave me 200% more chips i picked the 8.00 pkg. that said 3, 000, 000 million chips instead of 1, 000, 000 million chips I only received 2, 000, 000 chips.

Try playing Blackjack on Double Down.
They ALWAYS have 2 tens as their hand.
And you as the player get dealt 12's, 13's 14's 15's 16's 17's.
HEY! Double Down! You have a marvelous dealer! He rarely busts! And I do mean rarely.
I get a 17-Bam! He gets an 18. If I get an 18-Bam! He gets a 19. If I get a 19-that card turns for the dealer and it's always a 10. Even if I get a 20--your dealer gets a 21.
Whatever cards he needs--they just miraculously and instantly appear for him out of that deck--perfectly--whenever he needs them.
And you give me 10, 11, 15, 16 bad hand In A Row! I'm not kidding! In a Row!
You so obviously and clearly cheat---why bother to play on your site?
You obviously take yourselves very seriously as if you think you're a real casino and your protecting your assets. What assets? You don't pay out in real money. They are just points really. So what exactly are you giving? I'll tell you----Nothing! Nothing! Nothing! Nothing!
You bully-decimate-crush and destroy.
Your " chips " are worthless and useless. You can't use them as money in the real world! But yet--you want me to pay you my real money for what is just points, really!
Yep. You are a pathetic, sickening, rotten to the core bunch of losers!
Because it is You Double Down----You!----You are the losers! Not me! I am a winner! And the fact that you look to crush and destroy any person who comes on your site shows what losers you are!
Try letting people win----and win more often--whether at table games or Blackjack--and let people feel good! Especially in a world such as this one lately we need much more to feel good!
But no. Double Down is there to exist to make our world a Much Worse place and just Take! Take! Take! Take! Take!
I hope the entire staff and their family of Double Down and all who are responsible for creating them and putting them on the web literally rot and burn in hell. I hope you are treated 100 Quintillion times Worse than the way you make innocent people feel after leaving your wretched, stinking, horrible and malevolent site.
Yes. Rot and Burn in hell Double Down. Rot---and Burn----in hell like you deserve!

Double Down is an EVIL and VERY, VERY CRUEL AND MALEVOLENT company.
They CHEAT BIGTIME!
They should not ever be allowed to be on the internet. I hope they are shut down!
Their sole purpose to exist is to beat you and have you be so exasperated that you will purchase from them.
They so NOT want you to do well. They hate if you do well on your own! That angers them! Because they don't want that! They want you to buy. If you do well on your own--trust me--they take it all right back and quickly!
They control everything and watching your every move on the site.
It costs them NOTHING to give you FAKE ILLUSIONARY "chips", but yet--they would be happy to charge you REAL money for FAKE money!
They want you to believe they are this company full of love and light and just so benevolent-but they are NOT!
Everyone I have ever spoken to tells me the same thing. That they have bad experiences on their site and that they look to take everything away from you as fast as they can because they CAN'T STAND when you do well on your own and play on their site for free.
They want money from you!
They only allow you to do well for a very short period of time. As soon as your "chips" are adding up--LIKE CLOCKWORK-they begin to take it all back!
A TRULY VICIOUS MALEVOLENT company that is EVIL and FULL OF HATRED towards anyone who goes to their site.
But they are a WOLF IN SHEEPS CLOTHING. You may not think so when you first go on their site--but very shortly you will see that they are out to get you, (get you to spend).
They are HORRIBLE!
I am a winner! it is THEY----THEY ARE THE LOSERS!
May Double Down ROT----and BURN in hell!

I have played on Double Down on Facebook for sometime.
NEVER buy anything. NEVER!
I am NOT going to spend REAL money on FAKE USELESS "chips" that aren't worth a thing.
But seeing these reviews have brought me the validation I have been looking for.
IGT Double Down, (FAKE ILLUSIONARY)casino-CHEATS and cheats BIGTIME!
You see...I'm a good player at Blackjack. And some of the moves I have seen Double Down make REPEATEDLY when I play Blackjack on their site is DISGUISTING!
Have you ever heard of- or seen the dealer get Blackjack after Blackjack after Blackjack REPEATEDLY?
That doesn't even happen i real life at a real casino.
And I notice that out of that deck the dealer gets the PERFECT combination of cards that they need JUST WHEN THEY NEED THEM.
They'll, (for instance)have a 12. Now if I get a 12, Nine times out of ten--I get a 10 or a face card to follow and bust and lose. But if they, (Double Down dealer)gets a 12...Miracle of miracles--they get a 3 and have a 15. And then miracle of miracles again after that they get an Ace-- and then they have a 16--and then, after that-- just when you think they're going to bust--SURPRISE! Miraculously-- a 4 or 5 MAGICLY appears out of the deck, (JUST WHEN THEY NEEDED IT)and they have a perfect 20 or 21!
Yes indeed! Double Down's Blackjack dealer is VERY LUCKY, eh?! He RARELY busts!
And just when I have a 10 or an 11 and you'd think I'm perfectly set up for a 20 or 21-and take another card--what is it? What do I get? It's an ace or a 2 and I doubled downed and now have a weak hand. BUT DOUBLE DOWN, (who was showing a 5--MIRACULOUSLY turn that 5 into a 20 or 21.
WOW! What an AMAZING player their dealer is?
Snicker, snicker!
It's SO OBVIOUS they cheat.
And here's why:
BECAUSE THEY'RE AFRAID OF--and LOATHE AND DETEST AND DESPISE A GOOD PLAYER!
They don't want you to win!
They want you to loose!
They want you to get so caught up in it and frustrated when you should run out of "chips" that you will in your frustration make a PURCHASE of FAKE money for REAL CASH!
TRUST ME! They monitor everything! They "KNOW" when you are doing well on your own and your "chips" are adding up.
They see that and it's as if they're saying: HEY! HOLD ON THERE! Who do you think "YOU" are doing so well on our site for free?! YOU CAN'T DO THAT! WE'RE GOING TO HAVE TO TAKE ALL THAT AWAY FROM YOU!
We didn't want you to do THAT well! We want you to purchase! NOT play on our site for free!

When you're doing well they IMMEDIATELY FASTER THAN LIGHENING-begin to take it all back from you with PURPOSEFUL and DELIBERATE INTENT.
and they do that with bad hand after bad hand after bad hand ALMOST ENDLESSLY--and DEAD slots.

Trust me---they take it all back!

That's why it is so INCREDIBLY FUNNY to me when they say, We're giving you 250 Thousand chips! We're GIVING YOU 500 Thousand chips!
You ain't giving me DIDLY SQUAT! Because it cost you Double Down NOTHING to give your little "chips" away! It costs you NOTHING! So stop trying to pretend you're this company full of love and light and want everyone to do well when you're NOT!
You are a VERY, VERY VICIOUS AND CRUEL MALEVOLENT company that wants nothing more than to TAKE!
Take money from people.

And I so sincerely pity those people who actually buy FAKE money in order to play on their site! ABSOLUTELY PITY THEM!

I thought being a "FREE" site and it not paying real money that it would just be a fun, kind site when I first tried it. But NO WAY!
They take their selves VERY, VERY SERIOUSLY!
They actually believe they are a REAL casino and FIERCELY protect their FAKE money. And that in and of itself-IS PATHETIC!

They are a WORTHLESS and USELESS company that as far as I'm concerned should be OFF--and I mean COMPLETELY OFF-the internet!

But don't forget, Facebook sponsors them and so Facebook PROTECTS them.

Ever notice that on Facebook there is NOT ONE, (seriously...NOT EVEN ONE)negative remark about them. All the comments are full of fawning praise for how "wonderful" they are!

I almost laugh hysterically when I see some people writing in on Facebook saying: Oh THANK YOU SO MUCH for the chips! Have a blessed day"!

It's like...I mean, REALLY?

Yeah. Sure. Yeah, Thanks so much Double Down for the FAKE WORTHLESS "CHIPS" that cost you NOTHING! You're just SO generous! LOL!

Oh yeah! Great deal. I give you REAL MONEY and in return I get FAKE WORTHLESS TOTALLY AND COMPLETELY USELESS "chips".

Like I said... They are a COMPLETELY VICIOUS company that is MALEVOLENT TO ITS CORE!

I lose Daily, millions and millions played with balance of zero. Once was a customer but they run you off with the constant losing. No big wins just a way to take your coins, played for years and have never got what they post for big wins and it's a game site for fake money. Lost over 4 million today with no wins. I do better a a real casino then I have ever done on DoubleDown and that is real money but they will never change just run you off for complaining

Crookedest Casino on the internet. Damn fools that get sucked into this scam will lose every time. Big wins? Don't make me laugh. Las Vegas odds are ten times better than this money trap. Forget them.

This is the only site that cheats so bad They let the same people win everyday We don't have a chance and most of the people don't believe DDC even cheats they are so naive or just plain stupid DDC has never gave a [censored] about any person playing at all It's all about the money I do not feel sorry for those who buy the chips and then get ripped off they were warned about ddc but still do it So i say looks good on them

Check the daily spin wheel. It stops purposefully. Nothing random at all. And if you read the comments on the DDCC site they're all from elderly people who actually say they "live" to get free chips from DDC. It's sad. I wouldn't buy anything from them. Once they have your credit card who's to say what they can charge on it. They are crooks. No question.

And SO why is nobody doing anything about it...As long as Double Down is selling chips then it should be governed by the gaming commission. It has been getting worse and worse for a looooong time now. I love to play the games but it is so obvious that the games are rigged not to allow specials in games. I play the regular casinos in Nevada and compared to casino games double down sucks. It is almost statistically impossible for the games on double down to play the way they do at random. Someone PLEASE look into it...It used to be fun to play...