DoorDash review: Doordash

I scheduled an order for flowers and a card for my aunt who has stage 4 breast cancer is recovering from surgery. The instructions clearly stated to deliver it and hand it off to her as she is not able to walk around post op. The shop didn't have the flowers, so I was instead charged $20 for a card that never even arrived. After 24 hours I asked my aunt if she recieved anything, she said no. I reached out to doordash and they refused to refund me. They even wanted her, a woman who is dying and recivering from surgery, to go out and search her premesis for it. And who charges $20 for a card? I ended up filing a chargeback with my credit card company and got the money back anyways, but I will no longer be using Doordash moving forwarf. They show a clear disregard for the customers.