DoorDash
reviews and complaints

I was on vacation at a local Airbnb in Albuquerque, NM. Earlier in the day, I had ordered doordash Dunkin' Donuts and got my order without issue. I ordered doordash because I was on vacation in a city I did not know and had a car loaded on a trailer behind my truck. I proceeded to order some items for my fully vetted service animal from petsmart the order totaled 175.00. At this same time I also ordered food from a local restaurant, it was a different order. The dasher for my petsmart order could not find the address and customer support called me, the representatives were all rude, stating that my address did not exist. Then they forced the cancellation of my order and refused to give me my money back, all the while my other order came just fine. The representatives wanted me to go meet the dasher in a town I didn't know, all the while Ida had to load my service dog etc... Just to be clear, two other dashes had no problem finding me! No refund, no petsmart. Apparently, a driver that can't find your address gets to keep your stuff and all they have to do is say they can't find you... This is theft of a disabled person all the while it made me have to leave early because my dog has no food and I am on a budget and these [censored] refused to give me back my money. So now I'm into the ordeal over 1564.78 because these [censored] wanted to do this to me. Best believe I will be reporting this and even taking them to court. All because I'm disabled and couldn't meet the driver... Get ready doordash you owe me an apology, my money back, and a paid in full vacation. I'm not going away or going to let this go until you make this right so that you don't ever do this to someone else ever again. It's now the principal of the matter. How dare you... Legal robbery... Thieves, that's what you are in more ways than one.

I placed an order from El Palacio de los Jugos at 1545 S.W. 27th Avenue in Miami on Wednesday February 16, 2022 at 6:26 pm for soup, purée and juice for $23.85. I was called from the restaurant telling me they were out of the malanga purée, they sent the rest of the order, it should have been adjusted down by $7.68 to $16.78, it wasn't, my MasterCard credit card was charged for the full amount of $23.85 as if the order had been complete. I want credit for the $7.68 difference. Thank you.

I went online and ordered dinner from Rallys. Paid, then Rallys called and stated they didn't have everything we ordered. They cancelled the order. I received an email that stated the order was cancelled and my payment would go back on my debit card in 5-8 business days. It has been 12 days. I called them and they weren't going to put it back on my card but give me a doordash credit instead. I insisted it be put back on my card. After 20 minutes on hold they said they would put my refund back on my card in 5 business days. I have already waited 2 wks. and now another 5 days. Poor business practices. Won't use them ever again.

I placed an order at wing stop and immediately cancelled the order. I received an email and text message stating they received my cancellation. I placed a new order at the same location with slightly different options. When the dasher delivered my order it was the exact order that I had cancelled and I never received the order that I actually wanted. I now have two charges for over $80 on my bank account and no credit plus I received the wrong order. It appears to be a $12 “Dasher Credits” but when you click on it the value shows zero. Along with the fact my credit should be $81! There is no phone number on the app to call and I called wing stop and they said they cannot help me.!

Driver STOLE my order that included medication. Dasher marked the order as complete. She never showed up. I called Customer Service and they will do NOTHING about it. My medication was stolen.

I asked to have a manager call me from DoorDash. They refused. They have a criminal stealing people's medication and they do nothing about it.

Jackson, MI

I tried to place an order yesterday (2/10/22) at around 4:30 pm MT for a delivery by Outback Steakhouse in Edgewater, NJ. This was my first order with Door Dash and the website would not show me the delivery time I wanted. It would only show up to 4:00 pm. and then went to next day (2/11) and I wanted my order to be delivered in NJ at 7:15 p.m on 2/10). I ended up going directly to the Restaurant I wanted to order from (Outback Steakhouse in Edgewater, NJ). I was charged $7.99 for delivery and then found out that Door Dash would be the one making the delivery after all. If I had been able to place the order with Door Dash my delivery fee would have been free as a first time customer. The restaurant filled the order, and failed to call Door Dash for pick up for almost one hour. By the time the order was picked up by Door Dash once called, the order had been sitting on a counter for almost an hour. My desired delivery time was 7:15 pm ET and it actually got delivered at 8:12 pm ET. I know the fault was not Door Dash's, but the lack of a call from the restaurant for pick up. The dinner was cold and undesirable when it was delivered. The point I'm trying to make is that I could have avoided all this if I had been able to order directly from Door Dash if the desired delivery time had been shown on the website. I'm not impressed with my first time attempted use of Door Dash.

Jan. 1st 2022 I’m so upset it seems like doordash doesn’t care about us Anymore

I received a dash $6 for 12 miles like why would anyone do that order if I’m working in a area that’s a 14 miles radius why would you send me 12 miles out of that why aren’t you stopping people who isn’t within there zone from ordering clear across town I got one just now for $7 for 22.2 miles that’s absolutely ridiculous and if I decline it my percentage goes down this is absolutely unfair gas is almost $5 a gallon I put $50 in my tank I got 219 miles I start at 5pm by 12am I’m at 30 miles with only $50 to $60 dollars I’m literally just making back my gas money this is crazy

Hello,

I downloaded the DD app today (2/10/22 - first time using) and placed an $80 order from Atlanta Bread Co. for u business at approx 11:45 a.m. The expected delivery time was 12:45 p.m. When the driver "arrived" at 12:30 p.m., I was on a call and missed the text. 9 minutes later I texted back to call me and let the person know that I was here. I then called several times and left one msg. I tried calling again and the phone was no longer in svc. This was $80 worth of food w/a $12 tip!

This is why I have always been hesitant to use DD or any other food delivery service. I am so disappointed and $93 short.

On Monday Afternoon on 2/7/22 at McDonald's in Buckeye Az on 587 S Watson Rd. Around 12:40pm . I believe She is an Employee of Door Dash was very disrespectful towards my 75 year old Mothand I. McDonald's has new kiosk to order. My mother couldn't figure out how to work it and wanted to speak to A Manager. That's when The Employee said learn how to use it, in A Rude voice. I said excuse me, She said I'm not talking to you. I said to her older people don't understand technology. I have her plate number if that helps.

Because of Door Dash - I will NEVER attempt to order food with them and will make it a point to share my experience with everyone if they even use the word "Delivery" around me!

OK - is it me, or does anyone else have a problem with Tom Thumbs deliveries that contain alcohol and use DoorDash that requires you to not only show their delivery person your driver's license but then allow them to take a picture of it - on what appears to be a personal cell phone? I'm not OK with it. And I'm not racist either - but these the past 4 out 7 seven delivery people have not been able to speak a single word of English. I refused to allow a picture today and the person sat in my driveway for quite a bit - until I got a call from DoorDash - not Tom Thumb. The person that called me actually only spoke 5 words of English - "she say you won't sign." It wasn't about signing anything. It was about allowing someone to photograph my driver's license. They could easily use the information for identity theft. I recommend that you do not allow this either. This was an approximate $500 order to my home in FlowerMound, TX at 9:15 am today, January 31, 2022.

I ordered a meal from DoorDash and paid. The it gave me the option to pick up some more items from a convenience store on the way. I wanted wine and it asked me to upload my ID. I did and it verified that I was old enough. But it would not let me use my IPay. It kept acting like I had entered my payment information instead of my ID and kept saying my payment method was invalid. I tried it numerous times. The I contacted customer support by IM and they were extremely unhelpful. Then someone from customer service apparently tried to call me at 2:00 a. m in the morning. Worst CS ever

so i ordered some food today from taco la villa, by the time I got my items from the driver, some items were missing, so when I called the customer care rep, she told me they will not be giving me a refund on items that were missing, umm hello, I paid for it!, o yes a customer should get back what they paid for it!, even if its lousy credit! Every month I pay for a dash and still get this nonsense, I want my money back for missing items. and doordash needs to be investigated or do something different!

It is extremely alarming to know that a well-known business is not able to provide simple documents that provide simple information about a dashes work habit in earnings. I have been waiting two weeks, although I've been told by two separate Dash support employees within 24 to 48 hours I'd be situated with my statements & personal information to be sent to me. It's disgusting and deplorable.

s I received an email to complete 15 dashes for an extra $200. Naturally, I dashed out! The status bar tracked my trips and DoorDash didn't pay me! The help department claims to know nothing of the promotion until I forwarded the email. Then they said the promotion takes 5 business days to payout. At 5 business days with a tracking/ticket number, nobody knows what I'm talking about. Now the issue has been escalated with my supplying my date of birth, last four to my license, dash date and amount of last payout and when I signed up to become a Dasher! All of this is information they have. I supplied it and haven't heard anything. DON'T DASH AND DON'T USE DOORDASH THEY DON'T PAY THEIR EMPLOYEES.

I ordered from the Easthampton dunkin' donuts but the order was placed at chicopee two towns over this was door dashes fault. They are not offering me a refund so I guess I will go through with it as a resturant and delivery service reviewer however not sure if I can give Door Dash a gud review online but definitely will give u as driver a gud review. The resturant or dlivery driver did nothing wrong this is on the delivery service making a mistake Ex. DOORDASH I have given them multiple tries but have had bad experiences every single time. Thank you

On December 21st my grandaughter ordered food from Door Dash in Brooklyn Park, MN. The driver backed in to our garage door and now the whole door needs to be replaced. We have had a car trapped in there since that date. Filed a complaint . with door dash and they do not respond. We have over $2, 200 in damages and it is unsafe to leave this garage door as is.

File number Door dash gave us is [protected] Adjuster is Jennifer at [protected]. She does not respond to any messages or calls.

I have someone coming on Wednesday January 12th to get a new garage door. I do not have the money to pay for all of this and they will not help.

Police report is [protected] Officer is Smith Badge is 253. Email is [protected]@records.org.Please help

I ordered a pizza driver delivered to the wrong house she refused to pick it up and redeliver it. She claimed google map waste fault I asked her what address she had she said once delivered she doesn't all info disappears. I find this all hard to believe she could have easily called the restaurant to find out the address she refused to do that also. She threw herself under the bus before I even called her on the number she used when she dropped off the pizza she called door dash to tell them she went to the wrong address. Doordash had already gave us a credit when I was testing with them they gave us another credit of $10.00 she had reported her mistake. I called the restaurant 11 minutes before closing only to be told this was the 5th time this driver delivered to the wrong address owner apologized. Who is tending the store at door dash?

My complaint concerns service and the way different folks understand the alcohol deliveries. They had us scan our ids up into the app. when viewing the image, it indicates 'verified' and And has... Your Dasher will match you to the photo your provided...

So, I went to the door no id in hand as I have had alcohol delivered many times. The guy demanded my id and looked at me like I was the rude one! Called Customer support and was told someone would get back to me today. That did not happen so I called.

The guy tells me "they are having training because you are correct." I demanded a supervisor and he tells me I am wrong! So, they say I am a VIP.. I am done with the support-less bunch! They are not the only deliveries in town. Thanks

Door Dash provided terrible service and refused to take responsibility.
1. Not only did my order never arrive, but worse, the driver sent a text to claim that he had delivered it.
2. The driver did not answer the phone when called by Door Dash, and he apparently didn't call Door Dash back when they left a message with him. It is one thing if a driver is late-- this is understandable. It is another when the driver goes AWOL, and apparently lies about having delivered the meal. And it's still worse if the company refuses to take responsibility as a matter of company policy.
3. Door Dash customer service kept me in the phone 40 minutes, placing me on hold 4 times.
4. Door Dash refused to take responsibility. They said it was up to me to call the restaurant to ask for a refund. But it wasn't the restaurant's fault-- I had already confirmed from the restaurant that the driver had picked up my meal. I gave Door Dash several opportunities to make things right, even speaking with the supervisor (who was totally unhelpful).
5. The restaurant manager told me he suspects the driver just stole my food. We heard at the restaurant that another Door Dash driver had shown up there a couple months ago with two dogs, who ate the order!
6. As company policy Door Dash won't give refunds even if the driver fails to deliver the meal. They hide behind an excuse that they don't have payment details. When offered the payment details so they can credit the credit card, they refuse. They also refuse to send a check or give another credit. So even if the problem is due Door Dash's negligence, they expect the customer to spend the customer's time and energy to ask the restaurant for a refund. They won't even refund their own delivery fees. This is even if the restaurant was not at fault and even if the order is very late. Amazing. Restaurants are losing their own goodwill by entrusting food delivery to Door Dash. They ought to drop Door Dash and find a reputable food delivery provider.