DoorDash

I am a driver for Door Dash. Earlier this evening, I had received a pick up order that was to be picked up by 6:45 pm. I had arrived at 6:35 pm. Store located at 3130 Plainfield Rd. in Joliet, Illinois.
Upon arrival, I had tripped over the sidewalk into the store. It caused me to scrape my hands on leg as well as bruise my elbow down to my forearm and bang my head on the wall near the entrance. I'm okay, but bruised.
When approaching the counter, I did inform the young man helping me. He informed the manager. She offered me some ice, in which she never gave me, and informed me the order would be ready in a moment.
There was no lines, so aside from a couple customers inside eating and one car in drive-thru, it wasn't busy. She gave me the two drink cups from the order, in which I attempted to fill. One of the soda flavors ordered was not available.
I went back to the counter, thinking the customer's order should have been ready as it was only 5 items. It wasn't, so I continued to wait.
It began to get busy in the drive-thru. I must've seen the cashier pack about 8 different bags and get a missed sandwich made fresh for a drive-thru customer who came in 5 minutes after I did.
The manager was handling the drive-thru mic. After the 4th order was going out the window, several customers walked in behind me. I heard the manger loudly declare "[censored]" in a very irritated sounding voice.
This was nearly 15 minutes of me waiting, and now 6:50. 5 minutes after the scheduled pick up time for my Door Dash order.
A minute after that, I was finally being handed my customer's order. I had finally got the chance to ask the cashier if he could fill the drink for me due to the machine being out of that flavor. I double checked the accuracy of the order as he filled the drink for me, and the food was lukewarm at best.
I had asked him for a drink holder as well be that I had 2 drinks and a bag to carry out, he gave me a look as though he was annoyed by me requesting it. I did get one. Then he just walked away without asking to assist the other customers waiting in line. They had been there for no less than 5 minutes without anyone acknowledging them.
I didn't want to feel as though I had put any of the employees out by asking for the ice that was offered to me, and was already running behind on my delivery, so I just left.
Now, I understand being short staffed, I only had seen 3 total employees in the store and behind the counter, as well as understand pressure and stress when a rush occurs. I've worked in food service for many years.
But it seemed like everyone behind that counter was in a bad mood and really didn't want to be bothered. And they were completely unorganized as to who was working what areas in order to provide the best possible service to their customers.
I personally had stopped eating at Burger King because the menu prices were getting too high. But now I'm thinking people are nuts for wanting to wait for their orders for longer wait times than McDonald's has.
I was afraid of informing them the food felt as if it's been sitting under the headlamp for several minutes rather than hot and fresh as it should have been based on how long I'd been waiting. That's typical of McDonald's.
Honestly, if I had seen the customer who placed the order I was picking up rather than his son, I probably would have been yelled at for it not getting to him sooner.
Overall, this whole thing could have cost me my tip for delivery and a satisfactory rating from my customer. I shouldn't have to pay for the ignorance and mistakes of your employees. I won't be taking any orders that are placed for Burger King again. And I'd be surprised if the customer I picked up for actually orders from there anytime soon.