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DoorDash

DoorDash review: App functionality and customer service

C
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12:05 pm EST
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Ordered some food from a local deli (Schlotsky's) on Fri, Jan 31st at 5:30pm and scheduled it for the following day around 11am. It arrived that same day and got soggy and nasty by the time I was going to eat. Customer service said they'd contact me and never did. They refused any refund, partial or otherwise. I have no issue with the food or driver, but Doordash offers scheduling in advance and failed; customer service also failed with resolution.

Claimed loss: Entire order $40

Desired outcome: Acknowledging their mistake and some sort of refund.

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