DoorDash
reviews and complaints

I made my first order through door dash for delivery from chicken salad chick to a friend who had just been diagnosed with cancer. Order on sunday evening for delivery monday at 11:00 am. I got a message at 10:30monday that vendor had canceled order. I then called and spoke to a foreign phone worker who tried to blame it on the restaurant. But after speaking to her she explained it was due to a glitch in their system and the restaurant never even got the order. She finally basically admitted the first explanation was a lie. A very bad experience for my first order through door dash. 0 out of 5 stars.

The customer service is really very unacceptable. I have been using DoorDash for a long time but I have never been so disappointed. One day I found that my doordash account suspended and I was very surprised because I never violated their policies and account rules. After I contacted support I didn't see any response from their side. I waited for a month and again no response. After that I contacted specialized lawyers as mentioned in this article https://consumerattorneys.com/article/doordash-wrongful-account-deactivation. I hope the support team will take their customers more seriously.

I am requesting a refund. Your app sent me food to the wrong addeess. I changed to address to my home address and it still reverted back to the previous one and sent the food there. I have chatted many times with customer service and they have been rude each time. I called twice and a manager was supposed to call me back within 24 hrs and they have not. It's been over 24 hrs.

Even on my reorder I had to change my address twice as it kept reverting back to the previous one so I had to double check it to make sure it saved my address as the delivery address.

This is not my fault, I should be refunded and I have wasted hrs on getting any type of GOOD customer service.

I have also reported this to the BBB

I ordered hungry jack through DoorDash on Thursday 14th September when the meal arrived the bag contained a small cheese burger meal. I ordered 2x grilled chicken burger mean medium and a large double cheese burger meal with onion rings the order total was $50.63 was I instantly rang hungry jack and they advised me to go through DoorDash so I called them. The lady on the phone told me that they wouldn’t offer a redelivery or a refund because of the policy so I asked to speak to her manager. She placed me on hold and then got back on the phone and told me her manger would called me back I still haven’t received a call to date.

We placed an order for $45 with a resturant on doordash. When the time come and they hadn't delivered, we tried to contact them, and the number refused our call. After an hour and numerous attempts to speak to doordash customer service, I finally got through and was told there would be a resolution within an hour. They gave us $5 credit and refused to refund any more, as their senior team had handled the case, there was no further dispute resolution available. I am now trying to cancel the transaction on my card, since I have been ripped off. I've cancelled my dashpass and I will never use this service again. Disgusting. And as a final insult, doordash is aware there is no way to contact the resturant, nor a valid address (the store delivers themselves, if they do deliver).

I am reporting a delivery driver regarding today Monday 09/04/2023

Scott Willis driving a Black Toyota 1998

Wearing a red shirt and red shorts,looks as if he has been up several days . The issue is he was not wearing any shoes,I am not too sure how y'all's business is conducted but I found/find it to be very unprofessional and most definitely a hazard. More and more each day I am starting to see that some people just don't care how they represent themselves at all. Hopefully someone acts accordingly regarding this issue. Thanks

today (8/1/2023) at 4:10pm, a man who spoke no English and hung up on me three times brought an empty bag to me from my pharmacy. I live in katy Texas. My address is 727 Herrick Court Katy Texas. His phone number is [protected] and his name is Leonardo. if you are going to make deliveries from a pharmacy, doesn't it make sense to send someone who can speak English? Not doing so is dangerous, negligent, and dumb. He brought an empty bag to my door. Now what? Someone from Door Dash support, Lillia, (his support) called long after he had gone. Was she supposed to translate telepathically? I am disgusted with this poor service.

There have been multiple times where I paid for items or left specific instructions on a order. Just recently I order a bottle of water and side dish from two restaurants and nevere received them When I reported the prblems to Doordash they simply said they cannot replace the items or give me a refund. These incidents occured June 13, 2023 and July 22, 2023. The first vendor was with Pasta Faire in Belleview FL, and the second vendor was Ahmed Indian food

As I entered Papa Johns I was rudely welcomed by, “Are you Burks?.” The door dash lady didn’t have my order in her hands yet. So she picked it up, handed it to me, told me I had to pay her since she had arrived at the store. I had waited over an hour for my pizza and changed it to carry out. She was rude and very unprofessional. Will not use again.

I ordered a few items from Walmart today, July 2nd. I was tracking my order on the Walmart site. Saw that the driver had arrived and was picking up my order.

Then I get a phone call from a man that could barely speak english. I got enough off the conversation to understand that he wanted me to go down stairs, (i live on the third floor) and get my groceries.

I told him I was unable to to severe osteoarthritis in my knee had could not climb the stairs. I have been unable to do the stairs easily for 6 month and have seen a specialist several times for my options.

He was rude and cancelled my order. Apparently carrying some ice-cream bars and chicken popcorn is above his abilities.

Its funny how Instacart and Skip the dishes have no problem. Maybe should should get rid of the lazy drivers that you have and get some good ones.

I ordered food from Chilis. Your driver Angel picked it up and was supposed to have it to me around 6:30. Well he picked up my food but went to pick up another order and had to wait 20 mins. My delivery time is was pushed back by 40 minutes because he made this other stop and buy his own admission, had to sit there for 20 minutes waiting for the food. So I told him that my food better not be cold and it needs to get to my house sooner than the remaining 30 minutes he added to it, he hung up on me and then within five minutes he canceled my order. Now remember he canceled the order after he had already picked it up. So at this point your employee or your contract worker has stolen from me. He stole the food that I paid almost $50 for. I’m not sure what kind of people you hire to work for you, but I will blast this on Facebook. I will blast this on my other social platforms that your contract workers are stealing our food.

Tell me what you need to process my refund.

Order #[protected]

Angel [protected]

Sheila Abreu [protected]

[protected]@yahoo.com

On June 26 2023 around 21 hours with I placed an order through door dash with 7/11 for 2 power aid sport drinks, a 6 pack case of White Claw hard seltzer 2 bean burritos.

I got the notification that was order was accepted and my driver Aletha would be picking it up. Later I got a notes from the app that stated the bean burritos were not in stock and that was refunded to my account. I later got a notices that my order was delivered. Which is perplexing as I never saw anyone or my order. I called and texted the driver and got no response from my driver.

I called customer service and was told that I could get a refund but there is a 25.00 restocking fee because the order had alcohol in it. The full order was 26.00 and some change. Why I am I being charged a restocking fee for an item I never got. What is being restocked? The driver stole my order and never delivered it.

They charge more than what prices are on menus

It's a total ripoff. They charged us 1 or more dollars for each food item we ordered from Taco Bell. We decided to go pick up the food ourselves and it saved us $33. We ended up paying half of the 33 dollars by driving 3 miles down the road to Taco Bell. They overcharge us for the food. Which we could not believe we even told the manager at Taco Bell he said he will investigate this they should not charge more than there prices online. Well, they did big time their crooks. All people have to do is go to the store online and compare prices to doordash

My son's employer sent him a $250.00 gift card for Doordash which he activated on his phone 5/18/2023, His name was Ryan Haslett, his account is [protected]@gmail.com. He died of cancer on 5/28/2023. I called your customer service on 6//16/2023 for 27 mins 29 seconds. They could not find his account, finally did, said his mother could access his account from her phone with your app. She tried on Fathers day, this did not work. I called again on June 19th at 3.05 pm cst for 44 mins 20 seconds. She could not find his account. Finally did, told me it had expired after 30 days, then said it expired after 6 months. Sound crazy, Yes it is. She referred to him as Peter, asked me where in Canada I called from after I told her Oklahoma, and then asked what address he is living at! I asked for a manger a least 6 times, she refused. She was illogical, and horrible to me. Finally she said she was elevating this case to a higher committee to have the money transferred to is brothers account. He is at [protected] and kevin.[protected]@gmail.com. and we would here back in 24 hours. It has bee, 28 as of right now. I am at randyhaslett824 @gmail.com or [protected].

I have had an issue with the door dash person giving my order to other people when asked to hand me my order in my hand. I thought this would resolve the issue of people stealing off of other peoples porches or handing orders to the wrong customer. I am seeing not only are complaints being handled correctly but all of the funds are not being returned to cards. This is a wide spread issue and I see that it is not just happening to me. I am owed $38.00 and the customer service center not only said I could not have all of my money back but threatened me by saying take $26.00 in Door Dash credit or get nothing. This is against all consumer rights. It is happening all the time and something must be done. I am demanding my full refund to be sent to the card on file for my order taken on 6/6/2023. All of my contact information is attached to this notice. I will give you 72 hours to respond in regards to this complaint before looking into legal counsel. My name is Jeremiah Tyson my telephone number is [protected]. The order was sent from my phone.

My school district issued my student and I a per diem while on a school trip. As the hotel at which we stayed was surrounded by homeless people, I thought it wise to have our meal delivered. The restaurant from which I ordered had Doordash as the integrated delivery service. The order was cancelled forty-five minutes after ordering. Although I was waiting in the hotel lobby, the driver could not find me and returned to the store. I called the Customer Service number and was assured I would receive the second order. I didn't. The excuse was the wrong driver picked up the order. Instead of ensuring the order was to be re-delivered, it was cancelled outright.

I must now wait up to a week for a refund.

DoorDash doesn't let me place an order and to use my redeemed giftcard value of $84.19 as DoorDash credits. When I call or chat they have no clue, deactivated my customer account more than 5 times citing error from Doordash and not giving my money back. I've tried calling, emailing, chatting with them several times, escalated issue to talk to supervisor, awaiting response from past 10 days and still no response.