DoorDash

Om 11/22/23 I ordered a meal for mu family through doordash. I habe used it quite often before amd never had a issue but minor stuff. Like a missing item ect. Dasher arrived with our Sonic order but it was nothing I had ordered but was charged $71.26. Dasher called support standing next me before he left with food. Doordash did try to call, but needed to quickly order so. ethjng else as all restaurants close within minutes. Ordered a 2for4 meal and was charged $67.42. All was good. Received a text within a few minutes saying Dasher nearby. Was another order from Applebee's. Did NOT Order, but was pretty much the same as what I had ordered. Checked card account to lock and was charged 3 different, very large amounts. Large enough to me anyways. Contacted support immediately, explained to maybe 3 or 4 agents the situation, showing the screens hots. I was pretty much called a liar, or before even finishing what I had to say or what I should do, they would end the chat with we cannot help you. The Last 2 didn't even say goodbye. I canceled my subscription. It's nice to know that even though I explained I needed that because I needed to buy clothes for my daughter, I'm the one she is going to be upset at. There is nothing that they could possibly do to make me ever recommend or be their customer again.

This door dash company is horrible they owed me a refund and overcharged my credit card. I had called for my refund 5 days after the delivery and they told me it was too late for me to get a refund because I waited too long lol only a very shady company would ever so such a thing. I filed a complaint with the better business bureau and I am trying to post these reviews to make people aware that this company is not a desirable one to do business with very shady and very shifty definitely use another delivery service if you value your hard earned money

I have done many many orders and deliverires for your company as a driver I have also been Top Dasher and had no problems with my 2 years of working with you. I was actullay doing doordash gigs as my full time job, Bavk in May 2023 you Deactivated my account for no apparent reason.

I waited the 90 day period being patient now it has been months I have appealed and appealed and contact you several times My complaints is as follows:

1. Poor communication

2, no verbal or written notice prior to being Deactivated

3. No consideration with all the work I put in in helping your company succeed the deliveries as need\ed

Please contact me asap and I would like to be reactivated asap my dasher info is

Ernest Keith jr

115 Burney Mills road

Cjarlotte, NC 28433

[protected]

[protected]@gmail.com

On November 2 2023 I ordered 2 Italian Sauage classic pizzas from Little Caeser's Web site. About 20 minutes later I get a text message that my Doordash driver was approaching with my order. I go outside and wait then 6 minutes later I get another text message saying Larry has confirmed your order was delivered. I called Doordash and asked for a supervisor because I know their spill I went through it last month . They tell you that they are sorry you didn't receive your order and they will refund you. Just like last month No refund. I got a voice message from doordash supervisor apologizing for this and was told there was no picture proof the order was delivered. I have video evidence the driver never showed. Once again, I did not get my refund. I called Little Ceaser's to let them know they could thank doordash for them losing a longtime regular customer.

Place order from berry fresh on 11/5. My order was wrong.

Called customer service. Could not get through phone system. When I finally go a rep, old barely speak english. Very rude. Repeated and repeated my info. Could not ge it, hung up on me. Tried 3 times to get through phone system. I'm a heart patient don't need the stress of this rude incompetents.

I finally go to someone, again rude. Said supervisor would cal back,

Do dash is a rip off, no service. Over charging resturants.

The email is invalid, conic support does not take messages. No customer support.

On 10/10/2023 approximately 10:45pm door dash driver Mrs. CARTOR, KEYANDERA delivered pizza from Papa Johns pizza to me after I cancelled the order too late. Because of her time I offered to still tip her, but I said since 3 pizza was ordered, I can pay for the sausage pizza therefore I wouldn't be a complete loss. Since I couldn't pay with a credit card I ask if she would take cash app. She agreed, I sent $10 to her cash app ($6igDarkside60). After paying , the guy who was riding with her passed me the cheese pizza. I told him it's not the sassuge pizza. They both said to me, I could not get it because I open the box already and started to pull off. That's when I took my camera and started taking pictures. Then he jumps out the car yelling Obscene works (Get away from my car, stop taking pictures , you Gay [censored] Motherf""*") as he was coming at me he was pulling out a weapon in his side left jacket pocket . I quickly moved away. Then I start again to take pictures trying to get the tag but he stood in front so I couldn't . Then I ran into the apartment as they pulled off

Ordered a product from a reputable shop and an Asia lady from door dash come to my door and delivered two cheap rubbers that cost approximately $3 and stole my $118 dollar headsets. I truly hope that the Australian Government closes door dash down permanently. Now they can't get my headsets since they don't have any in stock. Door dash is a big rip off.

On 10/10/2023, we ordered 2 meals from Sonny's BBQ in Tallahassee, FL. The Door Dash delivery driver, Aaliyah, only delivered one. We called Sonny's and they knew the order. They said they specifically told her the order was in 2 bags. When we contacted DoorDash, they said it was a Sonny's problem. Now the "Dasher" got a free meal, the tip, and her fee! We will never use Door Dash again. Unfortunately we have no control over who the restaurants use.

October 1st I placed an order from Babas Famous Philly Steak & Lemonade in the app for a Crispy Philly Steak. I paid for extra cheese, extra onions and hot peppers. What I received was a ridiculously wet inedible Italian Beef that went straight to the garbage. I contacted DoorDash within 5 minutes and was told nothing could be done: no replacement and no refund and they hung up. I called back 4 times asking for a supervisor to no avail. I emailed the pictures of both sandwiches 5 times and still no response. Yes, the order was 8 days ago but you can’t just hijack a person’s order and make them eat whatever is delivered. Worst customer service I’ve ever seen and this is the FOURTH time this has happened in the past six months.

Yes I order some food though door dash that was kfc my hole order was messed up they gave me things I didn’t order and charged my card but door dash don’t want to give my refund back it’s on my receipts and I have pictures of everything I got fromKFC and they have back service and smart mouth the man hung up in my face and said you not get no refund

Driver states she (Sara) came to Kaiser Permanente to deliver food to nurse. she text and stated she had arrived, but didn't give her location or make and model of car to identify who and where she was. I responded asking where are you. later she responded I took to long and left she stated she left food at register. I called store five guys at 8901 apollo way they stated driver never returned I am requesting a full refund at this time.

This morning I placed an order via the Petsmart app, and selected the same-day delivery option for 3pm to 6pm which is through DoorDash. Everything was fine up until the delivery itself took place. The DoorDash driver that was appointed to me by Petsmart, "Anas" was not very professional at all. He was preoccupied on his phone, he did not provide me with a bag for my order, and he left my front gate wide open, which was not the way he found it. Unfortunately I am unable to rate this DoorDash driver through Petsmart, but I'd greatly appreciate it if this behavior did not continue, as this has happened to me before. Thank you.

I made my first order through door dash for delivery from chicken salad chick to a friend who had just been diagnosed with cancer. Order on sunday evening for delivery monday at 11:00 am. I got a message at 10:30monday that vendor had canceled order. I then called and spoke to a foreign phone worker who tried to blame it on the restaurant. But after speaking to her she explained it was due to a glitch in their system and the restaurant never even got the order. She finally basically admitted the first explanation was a lie. A very bad experience for my first order through door dash. 0 out of 5 stars.

The customer service is really very unacceptable. I have been using DoorDash for a long time but I have never been so disappointed. One day I found that my doordash account suspended and I was very surprised because I never violated their policies and account rules. After I contacted support I didn't see any response from their side. I waited for a month and again no response. After that I contacted specialized lawyers as mentioned in this article https://consumerattorneys.com/article/doordash-wrongful-account-deactivation. I hope the support team will take their customers more seriously.

I am requesting a refund. Your app sent me food to the wrong addeess. I changed to address to my home address and it still reverted back to the previous one and sent the food there. I have chatted many times with customer service and they have been rude each time. I called twice and a manager was supposed to call me back within 24 hrs and they have not. It's been over 24 hrs.

Even on my reorder I had to change my address twice as it kept reverting back to the previous one so I had to double check it to make sure it saved my address as the delivery address.

This is not my fault, I should be refunded and I have wasted hrs on getting any type of GOOD customer service.

I have also reported this to the BBB

I ordered hungry jack through DoorDash on Thursday 14th September when the meal arrived the bag contained a small cheese burger meal. I ordered 2x grilled chicken burger mean medium and a large double cheese burger meal with onion rings the order total was $50.63 was I instantly rang hungry jack and they advised me to go through DoorDash so I called them. The lady on the phone told me that they wouldn’t offer a redelivery or a refund because of the policy so I asked to speak to her manager. She placed me on hold and then got back on the phone and told me her manger would called me back I still haven’t received a call to date.

We placed an order for $45 with a resturant on doordash. When the time come and they hadn't delivered, we tried to contact them, and the number refused our call. After an hour and numerous attempts to speak to doordash customer service, I finally got through and was told there would be a resolution within an hour. They gave us $5 credit and refused to refund any more, as their senior team had handled the case, there was no further dispute resolution available. I am now trying to cancel the transaction on my card, since I have been ripped off. I've cancelled my dashpass and I will never use this service again. Disgusting. And as a final insult, doordash is aware there is no way to contact the resturant, nor a valid address (the store delivers themselves, if they do deliver).

I understand everyone needs to work, however, if you come from a foreign country to work here, the least you could do is learn the language before trying to work delivering orders. Second is I work in restaurant industry in fast food, and heard stories from drivers about how they will scan orders to see who tips or not and how much and will refuse to take an order just because someone does not tip. They also have a problem with picking up orders and not delivering them, then we get the customers calling the store asking where is their order, and then door dash (supposedly) calling our store asking if we can remake the order. We have to REPEATEDLY tell the customers that once it leaves our store, it is a door dash problem. And tell doordash that we CANNOT REMAKE an order until they send it back to the store into our system, which never happens. You guys are really working a crappy business model here. Just saying. The whole system needs restructuring, streamlined and some guidelines and rules put into place for drivers in order to work for you.

9/1/23 11:27am (before putting in orders, I always check to make sure it is my address, not my children's, and that it is "hand it to me", as I have had things disappear before, apt building)

text coming in fine, all on time, yay.

pic comes in. its a pic OF THE LOBBY. They left it on a lobby table just inside the doors.

we go to get it. the stickers holding the bag closed are off and the bag, plus the inner bag is open.

I am very angry. But all I want back is my tip and delivery fee, as I did not get the delivery exp I specifically asked for, and that they continue to offer.

Sent in a complaint. Was told no problem, but that when they tried to process it, it had been sent to a higher review. Its been a week now...but I was supposed to hear back in 3 hours? 24 hours?

Now they are telling me, that the review has concluded I do not deserve my refund. Why? No reason, even after they had told me I do, but just no. You wont like this but no?!?! really? How? I mean. yeah ok, sorry.

There is no way listed to fight this. They send you back to the beginning file or call or chat. I called again. Sat on hold for a supervisor, until the guy (chris?) asked if the Supervisor could call me back (after trying to get me in 5 times). I am still waiting.