Domino's Pizza review: manager ( 1 comment)

I don't normally like to make any complaints cuz I understand everyone has their good days and bad days. But this manager at Domino's Pizza 4561 N. Peck Road, El Monte, CA. 91732 was the rudest manager I ever encountered. I called and ordered 2 large 3 topping pizza at 10:49 am. The lady that answered the phone told me to pick up in 25-30 minute. I arrived at 11:15 am. When I went inside she told me she didn't put my order in yet and that I would have to wait an additional 25 to 30 cuz there's two orders ahead of me. She kept repeating "I told you 25-30 minutes." I got there in 24 minutes so I was 6 minutes early. I asked her, so how much longer do I have to wait? With the rudest response and personality she told me she will put the order in now. I was so turned off I just told her never mind. She said, "ok then I will cancel your order." This domino pizza location has been our family take out pizza since we moved to El Monte a year ago. This was the first time I've seen this lady. When I called back to make a complaint she answered the phone and told me she was the manager. As shocked as I was to find out she was the manager I still can't believe she was still being rude over the phone. She kept telling me she was the only one working and I need to understand. Wow! She had no customer service skills at all! I am very disappointed and actually sad that I won't be going to this domino's again.