Domino's Pizza
reviews and complaints

A month ago my mom and I ordered a pizza from this dominos. When we walked in, our name was on the tv stating that our order was ready, so one of the employees walked over to check on it. When he did, the manager on duty started to yell at him telling him to put the pizza back, he calmly asked why she was yelling at him and she proceeded to say that it was because she was allowed to do whatever she wanted to do. When my mom and I got the pizza, it was wet in the middle, and stuck to the box. We called to get our money back and told them that what the female was yelling about was unprofessional, she admited that it was her on the phone but blamed the employee saying it was his fault for making her yell. The next day I went in to get our money back and the female at the register seemed to not be trained very well at all since she didn't even know how to count the money to give back to me properly. I decided to give this place one more chance and ordered a pizza lastnight. The pizza came cooked and everything was correct with my order, however I found hair in my pizza that was not mine.

i had walked into my local dominos and ordered a pepperoni personal pizza. i had waited 45 minutes for a small personal pizza! i find this a disgrace and to top it all off, my pizza was not even cut and i asked for pepperoni and there was only 2 slices of pepperoni on my pizza! the pizza was not cut at all and i found it extremely hard to eat! i am very disappointed by dominos' actions and i will not be ordering from again and in the past i have had very good service and i am very appalled by your actions. i would like compensation for my suffering or i shall be telling my fans and friends not to order dominos ever again ( i am a youtube sensation and i am very good friends with famous faces )

Me and Wife got very sick after eating Pepperoni Pizza "Large Size" from Dominos Pizza in Isa Town Branch. We are sure that the pizza was contaminated with either dirty hands or dirty gloves. Please send an inspector to review the cleanliness of workers there.

I have a receipt if you require more details and really wish to get a refund!

Regards,
Abdulla

We have your employees on camera tossing a large cheese pizza onto our front lawn. We have camera's on our house including the front and both sides of the house. We ask that this does not happen again please and thank you. I am not sure as to why they felt the need to do so, we had returned the box of pizza after they had given us the wrong order as it should have been a large pepperoni pizza, we then watched them on our home video approximately a hr or so after we returned the pizza in exchange for the correct order.

Yesterday I have placed an order @ Dominos Pizza The Order didnt got placed but the money got deducted . Attached is the screenshot for reference When will I get my money back? The Dominos customer Service is pathetic no body responds to our queries and the payment gateway software Dominos uses is worst ever . its seems to me a buggy software where the transaction succesful ones are treated as order succesfull no matter if the order was delivered or not . My Mobile number [protected] and emailid [protected]@gmail.com. PFA screenshot

I walked into the store and just left back due to excessive bad behaviour of the employ. I asked for the deal, he told me about large, i asked for extra large prize he told me 16.99 i asked if it is with tax, as i'm regular dominos eater, i pay 14.99+tax, the boy he laughed and said in sarcastic manner "what sort of customer you are, you evn dnt know the prices" n went to cutting table. I felt so insultive in front of rest of customers. This is actuly bad. No one is paying you to get insulted. I just want to talk to the manager once and talk the same way to know if how they guys feel with it. You guys can even check the camera if the staff denie anyhow.
Their address is 344 front street w unit107

I order a thin large pizza Philly cheese steak it was all stuck to the Box he had a little burnt spot on the top it was not enough toppings to that pizza to taste and we got two people eating this pizza I would never order from Domino's again I just want you to know that I just think that is wrong and I did not get no receipt I thought that was strange I live on 3311 12th Street my phone number is [protected] I tried to take a picture but my tablet would not let me do it but I never ate no piece that was stuck in the Box I guess I'll be going back to Little Caesar I just thought y'all need to know thank you

Good afternoon.. Im a regular customer with Dominos and i was very disappointed today once again 2 time.. I ordered two penne pastas with alfredo sauce chicken breast.. Bacon.. Shredded Parmesan cheese.. THE PASTA HAD NO BACON NO SHREDDED PARMESAN CHEESE AND A TINY BIT OF ALREDO SAUCE.. Really and i paid 17.39 and gave 3 dollar tip.. Are you serious never again!

My sister and I went to Domino's Pizza in Kingstree, SC, located at 1335 N Longstreet. We ordered a steak sub. As we waited for the ordered we noticed a male employee tossing and mixing chicken with his hands and no gloves. we were told that it is not
mandatory to use gloves when cooking. THIS IS SO UNSANITARY. That is so nasty. We request to be reimbursed. When we asked where are their gloves a female replied it is not necessary to were the gloves when cooking. Who give anyone the right to mess with food that I am going to eat without wearing gloves. I don't know where their hands were or even if they were washed. We ordered a sandwich, so that means that the steak was placed on bread and the bread handled without wearing gloves. No thanks you can keep your nasty food. We was told that the hot oil will kill any bacteria or germs in the food. REALLY NOW.

Orederd online received food 45 minutes after it left the store when I recieved my food my box of pizza was smashed in like it was dropped or thrown when asked to sign for pizza I was handed the inside of a pen th ink part I called the store spoke to the manager on duty was told I would receive a credit for my order I asked if I could have it delivered again eas told would take 2 hours I then looked inside the box to find the receipt to my food inside the pizza box on top of the pizza this is just beyond ridiculous my children and I can no longer eat the food and just paid 25 dollars or more for never had issues until now and beyond upset

Store- 241 Rockaway ave Driver- Claudy
My driver contacted me via text at 10:20pm saying he was here. I responded Going downstairs the driver left i contacted him to come back. When i called the store they were rude and laughed in the background when i said i was going to contact Customer Service. They told me the driver was coming back i would have to wait 30-45 mins on top of the 1hr i already waited. This location is extremely unprofessional.

Hello, I have been a Domino's pizza loyalist for over 3 decades now. I relocated to Nigeria in 2009, and was particularly happy when the franchise moved to Lagos, Nigeria.

2 months after they started operations, they began to use a different kind of pepperoni. I immediately wrote your office via email (not this platform) and thankfully, it was corrected.

About 3-4 months, Domino's pizza Nigeria decided to reduce the size of the pizza (the medium size now looks like a small size, while the large size is now the size of the medium).

Worst still, the pizza itself taste like one is just eating dough. In essence, it has lost the Domino's taste ( I tried it 4 to 5 different times) and well as friends and family. I personally have vowed not to waste my money until the 'disaster' is corrected.

Therefore, I am using this medium to inform you and urge you to investigate. I feel the owners are not using your standard or preferred ingredients causing a difference in taste (or lack thereof) and ultimately, this would tarnish the image of the brand and product.

I look forward to a better product in Nigeria

Victor

I used to get pizza delivered at my address but for the last year or so. I have been told that delivery doesn't exist in our area. As I was coming home I noticed a Domino's delivering past our street into a subdivision not even a mile from our road. Why can't we get delivery anymore. My address is 20061 Dunson Park Avenue #26 Ponchatoula, La. This truly saddens me because I am a loyal customer. Check your records from all of my old numbers to new numbers. I hate Pizza Hut but they will deliver. So that's who I go to when I can't get to them...Please fix this. Thank you from a loyal customer.. [protected].

I ordered my order by phone at elen thirty p.m. and let them know I would be a few minutes past twelve to pick up my order (they close at twelve and will not deliver to my work location as it is a kilometer or two too far). The fellow who took my order checked with someone first then said OK. It has not been a problem in the past as I order from there on afternoon shift as often as not. The fellow who took my order I could tell was dismayed. Just to put in my order in was difficult because of the language barrier as I wanted extra this and that on the pizzas and his English must be limited because his responses were puzzling and we had to work through it. So...I punched my time card eight minutes early ran to my vehicle and was halfway to the store (2-3 minutes away) when my phone rang and I was told that they were sorry to inform me the store was closed. I asked what he meant I explained that I had explained I get off work at twelve and I'd be a few minutes late. He said shoot we have already rang out. So it would seem to me the the guy who took my order didn't relay the message and the one left to close the store likes throwing out food and doesn't care about customer service relations. I am sick about it .

I order on line, today and for the second time in a row my order is made wrong. First time, the manager tells me, look man, we are really busy and can't get you another pizza for a couple of hours, or I can throw a free cookie next time you order, am like okay, we are humans and make mistakes.
Today for the second time my pizza is wrong, called store and waited on phone for 10 min, who answer told me, let me get a manager. Well the hung up on me. Called back and same thing, let me get a manager, waited 20 min and still no one is on the phone, guess I keep waiting... I have no.more time to waste, hopefully you care about customers more that what they do at this location and call me back.
Juan Guzman
[protected]
Store number is 6949, stated on the receipt

Order no. # 79, store no. 3458
Ordered pizza on 8/15/18 at 8.36 pm, delivery tracker says pizza was delivered, however pizza wasn't delivered. Pizza finally arrived at 9.48 pm.
I called the store at 9.28 pm and was told the pizza was on its way.

The driver asked me to pay $ 20. I hereby request a full refund of $ 20.00 for late delivery of my order.
Thank you
Iona Fernandes

My name is Barbara Burnor and I live in Rutland Vermont. On August 15th at approximately 830pm I called my local dominos pizza and placed an order that came to about $22 and I had said to the guy taking my order 3 times that all I had was a $50 could they please bring change and 3 times the guy told me "yes ma'am no problem". So when the delivery person showed up she only had $20 for change and I had said to her the guy told me 3 times that you would have changed there is no way I'm feeling that generous to give you a $8 tip. I came back inside and my husband called dominos and they said that they didn't know what to tell us so my husband told them that they could take their food back. I am very angry and we will never ever order from any dominos establishment again. If a customer calls to order food and requests that they need change there should be no excuse what so ever why that can't be done! I am not impressed and thanks to dominos I had to figure out something else to feed my kids! It will never happen again I can garuntee that!

Ordered 2 pizzas provided correct address and community gate access code. I waited 30 mins after Joseph left the store. I received a notification that it as delivered. I called the store and the lady answered and explained the situation. She checked her computer and couldn't provide any feedback. She then put me on hold. Another rep answered and asked how he could help me. I had to explain the situation all over again. He said "Yea that was me. You weren't there! And you didn't give us the right phone number. " i said if the number wasn't right you had my access code for the gate that is connected to my phone I never received a call. He said well I was there and u weren't!" I said excuse me? My husband then grabbed My phone after I asked for a manager. He then spoke to the manager Mike and was told by the manager a different story that the deliver boy came to the door and rang door and was told they didn't order pizza. He then said which story is it? Manager tried to confirm the address he confirmed it w him he said yea that is the correct address we delivered. Our garage was open lights on 3 families celebrating a birthday. By this time I re ordered pizza from Marco's pizza which I picked up myself and had home within 20 mins or the order. My complaint isn't just about not delivering but being honest goes a long way. Do not place blame on the customer as if we gave the wrong address and phone number. My email is mflores @gmail.com and you can check how much we order from Dominos's. This type of service makes me reconsider ever going back to Dominos in the future. Please train your employees to take the right action after a situation such as this. Being in the customer service industry as a manager this was handled poorly.

Pizza is hard and not tasty.veg singles onion is totally waste .The delivery boy doesn't deliver the coke with pizza, first he deliver pizza and after 15 mins he delivered coke.The pizza is not worth according to prize.cheese is not spreaded nicely and taste too hard to eat.Resolve our issue as soon as possible.some pieces of onion got burst and overcooked.

If you stores can now deliver to hotspots why can't your Milford store deliver to places on Clendaniel pond road all of the road they go to the stop sign they go straight they go right but that don't go left because the box numbers are high than where they go there some house not even 5 mins from the stop sign. I think Everybody needs to be responded to .