Domino's Pizza

The Pizza had only a few ingredients. The ingredients were dry and almost cold when it was delivered. The sauce and cheese which was very thin barely reached the edges of the round pizza at almost three inches. It was the one of the worst pizzas I ever had. I suspect that the pizza may have been rejected and reheated to be served to another customer.

This job requires a lot of resistance to looking over things. First off there are homeless couples that are walking throughout the store a day hanging around the safety doors where the drivers come in and out like stalking or casing out the place. There are numerous times I've asked the boss are these safe people she said yes, she pays them cash to clean inside and out of the store I have videos of them cleaning the computers where we key in orders in the front. Everyday I'm told by another driver to do work duties for a cook. I yell for help while on the oven but I'm being ignored. Every time for retaliation it's my time up for delivery I'm told to catch oven and sometimes the pizza will fall because it's too overwhelming to do at once when I'm not trained to do this part. I had to catch on fast in order to get a delivery. Numerous customers come in complaining that the delivery was placed 2 hours ago but the phones are shut off and the deliveries are cut off 50 percent of the time. My manager completely places carryouts as priority and delivery drivers suffer if we don't help on the oven and makeline. The manager also called aloud, an employees write ups and said this person was not going to be with us if "he" gets another write up and I seen him no more after that week. I felt that was unprofessional to tell everyone he was on his last write up. She also let other drivers bring they're dates on delivery runs while others drivers pick over deliveries that includes apartments on the ticket and catching oven on bigger deliveries and taking those while forcing older/colder deliveries to be taken while being pushed back on the makeline because carryouts were set out to be prioritized. I have videos of homeless couple sitting outside and inside corners of dominos anc ACTUALLY CLEANING WHILE IM ONTHE CUT TABLE. The manager feeds them free pizza everyday and nights I actually feel threatened going to my car. After I took videos I was sent on ticket 88. DFW TURNPIKE BUT INSTEAD THE APP LEAD ME TO A DEAD END FOR RETALIATION. THE PEOPLE IN VIDEOS ARE NOt customers.

Tonight I ordered a pizza to have brought out to my car. I drove to the location and waited for almost 10 minutes before it was brought out. My app said I would get a free pizza, but the manager(?) brought it out and was extremely rude when I asked about getting it for free.

I called to place a delivery order from the E. Main store, I asked if I could pay for the order with my credit card as the Pizza was going to a different address, after I gave the young Man my CC info I asked just for his first name, he became belligerent with me, just being all around RUDE. I asked him politely just for a first name. He proceeded to give me a " made up" name and then tell me if that was " GOOD ENOUGH" I replied that I would be canceling my order. I will NEVER do business with Domino's from this point on, and just FYI I have 17 grandchildren that Love to eat PIZZA! Pizza Hut here we COME.

Lana Hebert

Large black male with plates NMN.. in white truck delivered just a moment ago to Greywacke Dr, Manor, TX 78653. He almost ran over my neighbor's dog and grandmother walking dog while running up on my lawn. When confronted, his words, "Shut Up White [censored]! I saw her. She's now on the sidewalk. Kiss my Black [censored]!"

I am making a police report if you do not fire this employee. We all have cameras..

On behalf of the employees and customers at store #8980, 2881 Jones Franklin Rd, Raleigh, NC 27606 - for years the credit card machine at this store has been broken causing lengthy delays for both employees and customers. Please, have the credit card machine repaired.

Ordered online took 40 min for my food to even start baking. Took me multiple times to try to cancel by phone bc first time they hung up on me. At least 15 min on hold just to cancel. Never will order again. Never. Now your website is saying my complaint isn't long enough awesome. I'm actually owed 2 free pizzas from your company. I stopped ordering from Pizza Hut years ago bc of this same issue.

On Sunday November 21, 2021 I tried to use the coupon I received in my email. I got an error message saying, "Sorry, Invalid Coupon/Promotion Code." I then called the store located in Hixson, TN, where I was told by the "manager", "We can't take coupons over the phone, you have to use the app. If you can't use the coupon in the app, there's nothing I can do." She also argued with me about the expiration date on the coupon. When I asked her name, she said, "We can't give our name out." Is this really how you train your employees to treat your customers?

I am including the coupon as well as the error message I received when trying to use it.

I ordered food from here on Halloween and i never got my food i did this online and even paid with my card it said it was delivered. But i never got my food the name on the account was alexander lewis.

The last two times that we have ordered domino's and gone for pickup - it has been late being brought out to us. The first time I got the e-mail offering a free pizza…. I tried to open it and apparently clicked wrong and it just disappeared - not a big deal. The second time I didn't get it until 3 days later and it was in my spam folder…… did not use it……. My issue? Seeing all of these commercials about ordering delivery online and possibly getting a free item…… this domino's does not have delivery - pick up only. I do absolutely plan on ordering from dominos again (probably over the weekend or next week for "date night" with my hubby) as the sandwiches are to die for………
I am not happy at all that I missed the chance to use the offer of two free pizza's but it's rather upsetting that we don't get a chance for any of the free items……
Now, I just seem to be babbling….. Not complaining but not entirely happy…… hmmmmmmmmmmmmm

Trish kaminski
Director of 1st impressions
Charles a. Reger & associates, inc.
425 park place circle
Suite 200
Mishawaka, in 45645
[protected] office
[protected] fax

If your delivery personnel cannot adhere to the following non-contact delivery instructions, please let me know so I know not to order from Domino's and let others know as well:

"Please place food on the second floor in hallway outside of apartment door on third landing and call when food is delivered [protected]. Front door will be unlocked. Thank you. DO NOT LEAVE FOOD ON PORCH."

The delivery personnel was extremely rude and hung up on me when I asked for the store Manager or contact to inquire about what the refund process since he was unwilling to deliver my or according to the delivery instruction submitted.

I have a medical condition in which I cannot easily go downstairs.

To be clear, the delivery request was no-contact that was equivalent to delivering food in an apartment lobby. The locks were open, the area is well lighted, and we have received deliveries previously with the exact same no-contact delivery instructions.

Once again, let me know if Domino's can adhere to the requested delivery instructions.

We ordered a pizza and specified that we wanted one topping removed. Instead, they delivered the pizza with no marinara sauce. The employee argued with us that he was right and we were incorrect with what we ordered. I have used Dominos many times, but will no longer use them if they don't stand behind their products and hold their employees accountable.

Ordered a large pizza 14" and received a medium 12" in a large box.
called the store the manager told me that I had received a large pizza. I told him It measured it at 12" he said "absolutely that I received a large pizza."
I had to travel back to the store and show him with a "measuring tape" that it was a medium pizza. All he said was that is strange... He said he could remake the pizza.

attached is the picture of the two pizzas. and the receipt.

On October 29, 2021, because I was having a problem placing an order, I called Store # 4606 (Store Ph: [protected]). My problem is that part of my order was redemption of a "Free" two-topping Medium pizza (not a big deal) as compensation for a delivery screw-up on a previous order. The "Offer" was dated September 30, 2021 and stated "Use them in the next 30 days!" But, in very small print, just below this statement, was another statement "Points expire on 10/28/21" When I called Store # 4606, then, I spoke to a young lady and explained the situation. And, I asked her whether the offer was a 30-day one or was a 28-day one since these two notations were in definite conflict with one another. She did not know and said that she would check with the Manager. When she returned, in a few minutes, she told me that the Manager said that he couldn't do anything and that I should call headquarters. So, I sent a detailed message to the alleged Customer Service Department but throughout the last 13 days, I have received the daily sales messages from Domino's but no response to my complaint! Since it seems that Customer Service cares no more than your Store #4606 Manager, I'm considering dropping out of the Domino's Rewards Program, of which I've been a member for many years, and going to one of your competitors, which cares more about its customers. If that is fine with you, don't bother to respond. I can't tell you how disappointing this lack of customer service has been after all of the years that I have been a Domino's customer.

Bob McKeldin
563 Norton Lane, Arnold, MD 21012
[protected]

This was emailed to dominos over 45 days ago with no response received yet. This delivery I was charged for also took over 2 hrs, which is why I attached the email I received from Dominos before even reaching out to them as they knew it took far too long:
I would like to let you know the quality of the food was sub par. Nowhere near as good as it's been from this same location before.
I ordered 1 chicken item and 1 cheesy bread item. The chicken had cartilage pieces and was soggy and chewy and gross. The jalapeno bacon cheesy bread was undercooked and doughy. Some of the "bacon" on the inside was literal giant chunks of ham that were also just chewy and disgusting. This part is somewhat serious as you are selling this menu item as bacon filled, but are using ham, at least partly, which is false advertising and just kinda sneaky and not right.
Nevertheless, more than half of both items ended up in the garage. I would like a refund please as I do not intend to purchase from Dominos again in the near future. Thank you kindly.

Sincerely,
Brad S. (EMT) ? ?
(Original email sent Sept. 19, '21)

Ordered pizza in the Forestdale, Alabama location. The store manager told me to go outside and sit in my car. 45 minutes later. I asked how much longer the mgr walked took the cold pizza of the shelf and stated here it is. I asked how long it had been sitting on the shelf. He stated I don't know. He touch the box and stated it is still warm and laughed. I asked for his manager's name and number, he stated you can call the 800 number if you have a problem.
I will never spend a dollar with Domino's going forward. I left a sick mother home to get her a pizza.