Dollar General
reviews and complaints

Dollar General has a store sign that's broken up and hanging above where the entrance and exit doors are located. This has been the situation for months now. It seems to be a lack of urgency for something that looks unattractive as well as dangerous for the customers and your employees in my community. Please attention it. Thank you

Francina Amiker

I just visited Dollar General Store #1752 in Fort Worth, Texas and I have never been as insulted and offended in all my life! Upon entering with my children in tow, I wasn't not greeted as per the norm in any retail setting, instead I was TOLD, not asked to leave my bag with my personal belongings at the front! Not only did your employee insult me in front of my children, but in front of a full store as well! I have never known there to be such a "policy" and do not appreciate being stereotyped! I will NOT spend my hard earned money where I am insulted and not given the same courtesy as several other patrons who had bags as well! I will be contacting the Corporate Office and sharing my experience on every review board I come across! This company has forever lost a customer in me and I will definitely NOT recommend ANY of my friends/family patronize this business!

The Dollar General in Detroit Michigan located in Mexican Town this door just opened the store manager name is James he's rude unprofessional and I need to get a new store manager some of the workers are unprofessional like the store assistant manager Tykese she's rude and unprofessional 2 whoever running that store they need to get lease a new store manager who will act like a store manager

i was at the dollar general in shelbyville ky. 11-22-17 picking up some two liters and bread for thanksgiving. i was back getting the drinks when i hear a woman yelling at the top of her lungs, "i am not waiting on you", "go over there i will not check you out". she screamed this around 5 times. everything went quiet and i peaked around the aisle to make sure it was ok to go up to check out. everything looked ok so i did. i get to the register and she looked toward a man exiting the store and told him " have a real good one hear". and this man gave her a very foul look and left. as i was finishing the check out process, i told the girl that in these days and times you should not try to instigate things with people. the people in las vegas were only at a concert and got shot, can you imagine what a face to face encounter could attract.. i was so scared i even cried when i got to the car and home. this was terrible behavior and i'm thinking of talking to a lawyer to see what i can do for her putting my life in danger

Rayna is the. Store manager at the dollar general store on south broad in hamilton nj 08610. She the most disrespectful manager to her employees and it said how she talks to them like there trash then to top that off i thought employees couldnt have family member workn together she has a very very close relative workn with her Samantha is her neighbor and her niece she has known her since she was eight years old... They talk about the other employees to basically turn everyone against one another and she talks and curses at the employees like thay who is the ceo or her boss because she doesn't even do anything but sit in the office on her cell phone from the time she comes in till the time she leaves. You really need to pop up on her at the store one day and not tell her your coming and see exactly who you chose to run your store down the drain

We need to make a last-minute purchase for Thanksgiving and was in line in front of two white anglo women who were being very nicely greeted by the cashier, when it came to my turn she didn't even asked me if she could help me she rang me up got me out of the way as quick as she could. I don't appreciate racism just because I'm Hispanic I shouldn't be stereotyped as a Mexican that was exactly at 10:20 this morning to 1040 and it is Thanksgiving day.

Why sell items that are not in stock?
it's not a secret that Dollar General is very popular in the United States. Many people tried them. And most of them had problems. Different ones.
One of the most popular issues is unavailable items. Unfortunately, I had to deal with this. It irritates when you choose what you want, then you pay for this, and a little bit later they tell you that the items are out of stock, sorry, wait for them to arrive one day... and then you have to open disputes and ask for your money like an idiot.
I did it twice and want no more. Enough.

I walk in to the store she was nice but she went to check me out and she was very rowd and mean and very disrespectful so I just left with out nothing this took place in keifer ok, dollar general the woman's name is brandy I will never go back to this store I really need to talk to a manager about this woman cause her rude comments and the tone of her voice made me feel very unwelcome in the store

Good afternoon! I went into your Dollar General store #15652 and some of the items I paid for were left behind. My husband called the store to check to see if 3 of the items we didn't have mistakenly were left behind. Per the lady we talked to no bags where left and there was nothing she could do about it. I called back to let them know that it was a few hours back so maybe someone had put them back on the shelve but we didn't have the items. Her response was I can't make a bag appear out of thin air. I then ask to speak to a manager and she stated she was the manager on duty. Well I let her know that I didn't think that was a way to talk to her customers. She then said she would review the tapes and called me back. She stated we grabbed all the bag which I know we did but I do believe our items were left in the rack down below where she bagged them. She never once stated sorry that happened or offer to help out with anything. I understand that some people may call and say items were left behind but I am not that person. I think for a manager she should have been a little bit nicer the way she handled the situation.

The Dollar General store in Fincastle VA is in serious need of someone who cares about retail. The store is a constant mess. I only go to this Dollar General if I have to. There is a Family Dollar in the next town over that I will go to. It is much, much cleaner and the staff much more friendly.

The store in Finacaslte constantly has carts full of merchandise that needs to be shelved. They have so much crammed into this small store, that merchandise is falling off the shelves and on the floor. Today I went there and there were do many carts with boxes on them, they were pushed up against the shelves and you could not see anything. It truly is a dumpy store. When I go there I try to get in and out as fast as I can because I feel like something is going to fall on me at any moment.

Would someone please come and take a look at this store? It is need of help. Most of the time they only have one register open and when there is a long line, no one comes to open the 2nd register.

My wife works for dollar general, she has recordings of discrimination by the store manager, singled out because of race, and religion my wife told her that she don't feel comfortable wearing Christmas clothing and she told my wife that she will be fired if she don't wear it, , so I called corporate office to complain against her she after that threatened my wife, and said she is gonna fire her puertorican [censor], she found out that I called the corporate office, so she fired my wife for no reason and gave her these two papers saying that me or my wife can't go inside the store anymore, I never met this lady, without warning she just fired my wife for no reason, in dollar generals handbook, she has to give written warnings which she failed to do so,
> My wife overheard her talking she said she wants to keep that dollar general all white
>

I work for dollar general and i dont normally complain but this week ny schedule has been changed without my ok to suit the two assistant managers. I made plans with my family tomorrow november 22 to celabrate thanksgiving since i will be stuck on night shift again. But the assistants changed the schedule agin now i cant do what i plan to do because they both have to work day shift.. Ive been with this store longer than one of the assistants i should have seniority. Plus we still dont have a store manager.

PLEASE TAKE TIME TO READ THIS AND ADDRESS THIS DEVASTATING PROBLEM YOU HAVE IN THE ROSICLARE IL BRANCH, , , , , , , , , , I have a complaint on the manager at DGS in rosiclare il. His name is Willy and he needs to be fired . in mid August he stopped my lady as she was checking out and accused her of stealing 3 dollar fingernails. Very unprofessional . He didn't take her to the back of the store and be a professional and investigate the situation, no he belittled, humiliated and embarrassed her to the point to where she was crying right there in front of the whole store. He is not a cop but he acted like one by detaining her an demanding to search her purse. Would not let her leave until his demands were meant . She presented the manager Willy proof by reciept and he was so sure she stole them he wouldnt even look at it . . still embarrassing her in front of the whole store and the people in it . He laughed and smerked and was full of confidence that he was right he threw the receipt back to her.. This is how incompetent of a manager he is when he finally looked at the receipt, he didn't know how to read it and it was right there in blAck and white .. Nor did he take the time to review the in house tape recorded. So now About an hour of holding her captive he gets a police officer there. Again makes a scene with the cop there humiliating and accusing her of theft in front of check out counter. It took the police officer to say, did you review the tape, so an hour of interrogation, humiliation it took only 5 minutes of watching the tape to decide she was innocent . Willy the manager at the rosiclare il branch was mad as hell because he thought he was so right, yet, he was so wrong an so out of line he said just go.. Not an apology, not a he was sorry for the unprofessionalism he presented for making her literally break down an cry . He terrified her and he should be fired . she came so upset and crying i asked what's wrong ? So we went back down there an this time I showed the manager the receipt and pointed to the purchase and unbelievably he still denied it was not on there . After the third time your manager finally seen the purchase on the receipt that was presented to him and then he demanded that we leave the store and not return ..WOW ! I ask you DGS district manager is this how you train your managers to treat the paying citizens. I highly recommend he is fired .. Thank you
MIKE BLAIR

I stopped at the Dollar General and got more than I expected! The lady checking us out was extremely ill, she had a fever. She had snot running out of her nose. She also advised us to use hand sanitizer upon checking out. I asked her why was she here and not at home. Her reply, "I would lose my job". As I was walking out, the manager was walking in with an arm full of food. I threw my bags in the trash. I threw $64 in the dumpster. I have one of the largest business' in the town and shop for all my supplies at this Dollar General. I put up with the rude employees that make you feel like you are bothering them by checking out. I put up with the crowed isle and stock carts in the way, but this is too much. Yes, I could of dropped my stuff and walked out but I didn't know how bad it was until I was already being rung up and at that point I think I was literally in shock. She wiped her nose and handed me money. Here is the best part, I woke the next day and felt like crap. My throat was sore, I ached all over. I have 6 children. Here we go... and no insurance.

The girl stocking shelves could of been up front. There was enough stuff on the shelves. Maybe DG needs to cut back hours and open up room for more employees. This is bad business and needs to be dealt with.

My dad (72) lost his net10 flip phone. I searched several others including wal mart and none had the flip net 10. So I brought another company flip thinking it would work from your store. I called and they said it wasn't compatible, so I brought the unopened pkg back and the workers informed me that they couldn't exchange or refund the item. I asked why she says the manager want allow anyone but her to take phone returns. So I asked okay so now what am I supposed to do. They (The two working) tell me to come back tomorrow. I asked what time does she work. When one gets back she tells me 7 to 4. I say I work 6 to 6 at hospital for the next three days.. It will cost me an hour's pay to come see about a twenty dollar phone. I am not happy at all... Everyone is not a crook and I am not happy with this idea, policy, or law. It needs to be a sign put up saying our policy is that "no phone refunds or exchanges unless manager is at store" so customers are not inconvenienced. I could have brought the same phone at walmart and took it back with no problem. We don't have banking hours. If that is a policy I feel that the managers should have to stay for the doctors and nurse's who don't have bankers hours.

Everytime I go in store 00920, Oceana WV, it is a disaster. There are carts full of merchandise blocking the aisles, everywhere. You have to move carts to get sown the aisles or to look for products on shelf. I have severe anxiety every time I visit this store. I drove 40 minutes out of my way to avoid shopping here and going to another store. Also, at checkout there is always a 10 minute wait. There are always ppl lined up to check out. Please address these issues. Thank you

Last night I went to the Doller General in Coker, Alabama in which I go to several times per week. Last night I went there for some soft drinks, a phone charger and some lollipops for my 12 yr old daughter. I walked in and got a buggy and went to the back right corner of the store where the soft drinks are located. I put some diet Mt. Dew's in my buggy along with a few Dr. Pepper. At the time the power to the store went out as there was a rain storm with high winds outside. At that time I pulled out my cell phone and turned on the flashlight feature so I could see to walk. I was then met by your store manager who's name is Anita I think. She has short brownish/red hair talks very loud and is rude to her Co-Workers. At this point she didn't say anything to me. I continued to walk up front to the cash registers area where I along with another couple for several minutes. I thought while I was right there at the phone chargers I would look for the one I needed since that was on my list for why I was there in the first place. I still had on the flashlight feature on my cell phone and walked about 5 feet to the cell phone charger display and found the one I needed and walked back and put it in my buggy. I stood at my buggy for about 10 more minutes and then walked over to the lollipops. Which is in the candy section at the front of the store by the cash registers and your "manager" is standing guard at the front door and is literally about 7 feet from me. The basket of lollipops are on the top of the display and have a sign that reads 3 for $1.00. So I get a blue, a green and a pink one. I could see the colors because I have my flashlight on remember. I start walking back to my buggy and your "manager" say's. "sir you need to come to the front of the store" in a smart [censor] tone! To which I replied "I am at the front of the store". She then stated it was for my "safety". Which I'm sure is a blanket reply for "so I can see you". I then said " lady I'm 15 feet away from you, ain't none trying to steal these .33 cent lollipops". I then asked her if she wanted all of us to go sit in our vehicles? She replied with another smart [censor] tone "y'all can if y'all want to"! Another 5-10 mins went by and the burglar alarm started going off in the store. Anita responds "I don't know why it's going off, I haven't even turned it on"? I said, "it probably thinks I was trying to steal those .33 cent lollipops like you"! She didn't reply. After a few more minutes went by Anita spoke up and said we all could leave if we wanted to because she did t know when the power was going to come back on. To which we all left and didn't buy anything. I'm telling you this to say. I've never in my life been accused of stealing anything. Not a single thing. If I had any intentions of breaking the law I most certainly would not have worn a t-shirt with the local fire department logo on it for which I work and have for over 20 years. Your "manager" Anita, and I use the word manager very loosely. Is a perfect example of what not to hire as a employee much less be in a supervisor position. She wants everyone in the store to know she's in charge. She is very rude to customers as well as the other employees that are under her authority. During other shopping trips I have witnessed her ordering her Co-workers that they need to go put back the returns and go do this and go do that. All the while the Co-worker is ringing up my purchases. Absolutely ridiculous behavior for a so called "manager". Anita is in no way shape or form manager material and is tottering on the edge of not even being hireable material. The Coker, Alabama store does stay busy because nothing else is out here. But everyone hates going in there because of Anita. She is rude and give Doller General a bad name!

As soon as you entered the store it was overwhelming. After not being greeted, I shopped went to cash out. There was no one around. I was left completely alone in the store. I waited and looked all around thinking maybe an employee was stocking the shelves or was in the office. that's when I noticed both employees outside right in front of the door smoking. I stood and waited and stared to get their attention. Finally a woman "Amy" as she wrote on my receipt.. came in. She said "sorry, he made me do it" and then laughed. I didn't laugh. I didn't smile. This was not funny to me. I don't come to a store to wait around for the employees to finish their smoke break. Is it customary for dollar general employees to take smoke breaks at the same time, and is it allowed, to take it directly in front the store where customers walk in.. through the cloud of smoke? I now know when I entered the store it stunk so much of smoke.. because I'm sure this wasn't the first time they were outside doing this.

I had gone into the Dollar General up here in Flagstaff, AZ on Friday 11/17. The address is 1300 S Plaza way.
I have never been appalled by the state of a store as I was on this day.
first off, there were boxes, unopened throughout the store haphazardly on the floor. HUGE safety issue!
I finally found what I was looking for and stood in line for approximately 10 minutes to check out. The one and only cashier called for back up with NO ONE coming to her rescue! FINALLY, after about 5 minutes someone actually ran through the front door to the back(to clock in?) and he got on a register. Mind you, all i wanted to buy was a new toothbrush. 3p.m. on a Friday afternoon is NOT the time to have one or two people working. They need a couple of more.
I have been in management for more than 30 years and if i EVER ran my area like this i would surely be fired. This is why I would NEVER go back there.

Okay I went to go shop at night at Dollar General at Zapata Highway in Laredo Texas and had a bad experience with purchasing. I had everything correct with my coupons and the cashier decided to lecture me in how my coupons are suppose to be used and how they are suppose to be used. She told me that I could only use one coupon per transaction that i couldnt use multiple coupons. The coupon clearly says "One Coupon Per Purchase" which means one one per item and i used it exactly how it states. She went ahead and told me she couldnt accept them unless i only use one that I was wrong in whst the coupon said. So i left everything i got and left. They really need to be alot nicer and more cooperating because i showed her everything in using coupons and still didnt comply with the information provided. I would like for this to be addressed to them before you all start loosing more customers because of them. Thank You!