Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Retail Stores Dollar General Complaints #1602-1621
Dollar General

Dollar General review: digital coupons ( 4 comments)

J
Author of the review
5:01 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

I have had so much trouble with the digital coupons not being taken off my purchases, this is so inconvenient and incorrect. I have loaded so many coupons and even showed them to the cashier and each time I am told there is nothing they can do about it of they dont come off the order they can not take them off my purchase. Well I can tell you this- I am now and will in the future will not purchase the item or items if they do not take the coupon off, and most certainly will limit my shopping at Dollar General due to this inconvenience. I am not the only person complaining about this.
This needs to be taken care of immediately! Don't offer the coupon if you are not going to honor them!

Very upset customer,

Jo McKnight
[protected]

More
Send message
Copy link
Report
4 comments
Add a comment
F
F
Fed up with entitled people
Opelika, US
95 comments
Send a message
Nov 12, 2018 6:25 pm UTC

Digital coupons are not controlled at store level, the cashier was not lying there is nothing they can do. Every once and a while you'll find a nice manager that will override but they get in trouble for overrides too so most wont do it. It is just as frustrating for the employees because they are the ones that have to take it from the customers yelling about it. Do the survey and complain

More
Copy link
Report
J
Author of the review
J
JOauz
Detroit, US
1 complaint
Send a message
Nov 13, 2018 7:15 am UTC
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Fed up with entitled people

I called the corporate office and did the feedback like I was told to do. I did not yell at anyone so back off!

More
Copy link
Report
F
F
Fed up with entitled people
Opelika, US
95 comments
Send a message
Nov 13, 2018 10:55 am UTC

You put it on a public forum, getting mad at me wont do you any good. Lol

More
Copy link
Report
J
Author of the review
J
JOauz
Detroit, US
1 complaint
Send a message
Nov 13, 2018 3:39 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Fed up with entitled people

I am not worried.

More
Copy link
Report
D
D
DG Corporate Representative
US
15 comments
Send a message
Nov 13, 2018 11:58 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

Hi JOauz, we apologize for any inconvenience that was caused. I understand that digital coupons can be difficult at times but we encourage you to keep adding coupons in your account to take advantage of our great savings.

More
Copy link
Report
F
F
Fed up with entitled people
Opelika, US
95 comments
Send a message
Nov 13, 2018 12:08 pm UTC
Replying to comment of DG Corporate Representative

That does her no good if your tech department cant keep the app running for people to actually use them. All you are trying to do is pacify people, your not actually fixing anything

More
Copy link
Report
J
Author of the review
J
JOauz
Detroit, US
1 complaint
Send a message
Nov 13, 2018 3:37 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of DG Corporate Representative

Why should I do that- when they are not being taken off at the register?

More
Copy link
Report
J
Author of the review
J
JOauz
Detroit, US
1 complaint
Send a message
Nov 13, 2018 3:39 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Fed up with entitled people

Tech needs to fix this issue- I am not going to shop at Dollar General to stressful with this digital coupon crap!

More
Copy link
Report

More Dollar General reviews & complaints

Dollar General - Dress code 58
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Dollar General - store hours 15
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Dollar General - tired manager 28
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Dollar General - downsizing product / same price 29
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Dollar General - The awful taste 58
Dollar General - Store being closed not regular hours 1
Dollar General - rushed out rudely at closing time 12
Dollar General - store 1
Dollar General - Covid mask compliance
Dollar General - Hiring process 7
View all Dollar General reviews and complaints

  1. Dollar General Contacts

  2. Dollar General phone numbers
    +1 (877) 944-3477
    Click up if you have successfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 944-3477 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number
    Media Inquiries
    +1 (615) 855-5775
    Click up if you have successfully reached Dollar General by calling +1 (615) 855-5775 phone number 1 1 users reported that they have successfully reached Dollar General by calling +1 (615) 855-5775 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number
    100%
    Confidence score
    Paid Advertising Inquiries
    +1 (888) 877-9374
    Click up if you have successfully reached Dollar General by calling +1 (888) 877-9374 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (888) 877-9374 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone number 1 1 users reported that they have UNsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone number
    Human Resources Inquiries
    +1 (800) 678-9258
    Click up if you have successfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (800) 678-9258 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number
    Customer Service Inquiries
    +1 (855) 275-3447
    Click up if you have successfully reached Dollar General by calling +1 (855) 275-3447 phone number 1 1 users reported that they have successfully reached Dollar General by calling +1 (855) 275-3447 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number
    100%
    Confidence score
    Human Resources Inquiries
    +1 (877) 797-2959
    Click up if you have successfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 797-2959 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone number
    Bulk gift card sales
    +1 (866) 407-6946
    Click up if you have successfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (866) 407-6946 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone number
    Returned check inquiries (Certegy)
    More phone numbers
  3. Dollar General emails
  4. Dollar General address
    100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
  5. Dollar General social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 03, 2026
  7. View all Dollar General contacts
Dollar General Category
Dollar General is ranked 13 among 103 companies in the Retail Stores category
#11 Jo-Ann Fabric and Craft Stores Jo-Ann Fabric and Craft Stores #12 Spirit Halloween Spirit Halloween #13 Dollar General Dollar General #14 Guitar Center Guitar Center #15 Party City Party City

Most discussed complaints

Wrongful termination
2
(opinions to this review)
 Wrongful termination
2
(opinions to this review)
 Blaming me for their gift card error
1
(opinions to this review)
Dollar General Alternatives
Walmart 2796 reviews Costco 1996 reviews Dollar Tree 2986 reviews Ackermans 477 reviews Makro Online 672 reviews