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1.2 3834 Reviews

Dollar General Complaints Summary

189 Resolved
3638 Unresolved
Our verdict: If considering services from Dollar General with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Dollar General reviews & complaints 3834

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Newest Dollar General reviews & complaints

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S
1:02 pm EDT

Dollar General lady manager

She is not helpful what so ever and very rude, especially to me. I will take my business to Family Dollar across the street from now on . Twice she has been extremely rude to me . Last week there was a sign up for Clearance on all summer yard products except on planter barrels and it named them all . The items were all grouped together in the last two rows of shelves on an aisle. What I brought up was not on the exception list but rang up full price . She was called to the front and was showed and just grabbed the item and said these are never clearanced and started back when I said well there are more back there you might want to move them cause they are not on the list as exception when she smarted off I will just take down the damn sign . Today my card was not being accepted by the register saying invalid # . The gentleman checking me out was very nice she was called up again and she told me it wasn't her problem something is wrong with my card with a line of people behind me. Embarrassing! Had to leave my stuff behind . Went next door and used my card just fine. Come out and she's smoking, I let her know nothing wrong with my card I just used it, she said not her problem and proceeded back in mumbling under her breath something about my smart mouth. She is the one with the smart mouth.

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8:00 am EDT

Dollar General employee

I go to DG several times a week and every time i go the employee's are on their cell phone. They hold it up to their ear or they will have ear buds in and be talking. The conversations are usually about other employee's that maybe closed the night before or something and i have heard them saying inappropriate things and words. It is just very rude and not business like at all

it is store number 01203

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5:02 pm EDT

Dollar General service and condition of store

I have been shopping the dollar general in mt penn for many many years. The past couple weeks when I go in the service down right sucks there People or I should say person always outside smoking at the door or the one girl there always on her cell phone. It's like her phone is more important than us customers. I shop there all different days and times of the week and the store is a mess. Never can find what I need and ur employees there are horrible they act like taking care of the customers is a problem. It is horrible there. Those metal cages always all over the floor and very hard to get around or product from behind them. To be honest the only time I get good service is when ur manager ( I think her name is Jen) is there. The rest of the staff there u should reevaluate them cause their customer service sucks. I don't know what has happened there in the past couple weeks but I WILL NOT be shopping at that store anymore till u change ur staff there. They are all ignorant and their customer service sucks.

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2:14 pm EDT

Dollar General employee

Rude employees I shop there almost daily because our other dollar stores are about 12 miles away away but I think I am shopping elsewhere the dollar store in Rayville Louisiana smells like mothballs and dead rats and I'm not exaggerating, the employee they think you have to spend your money there it is disgusting the manager is a rudest person I've ever met and she doesn't care if you like it or not,

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11:05 am EDT

Dollar General return policy

I purchased a pack of AA batteries on 10/22/17 and walked into your location store #13600 today 10/24/17. I originally purchased the batteries for a toy of my kids but ended up not needing AAA batteries. I no longer have the receipt, but thought I could at least exchange them. An employee "Candies" advised she cannot return/exchange without a receipt period! I have never heard of a place where you can't at least exchange for something of equal value, especially only after 2 days. Mind you these are $1 pack of batteries, so now I'm stuck with batteries that I have no use for. I would at least like an exchange.

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10:39 pm EDT

Dollar General store manager laketra reeves

The store manager LaKetra Reeves is never there and items are never on the shelves..LaKetra mouth is very rude to customers and always getting smart the customers...LaKetra has her mother n law working there and her name is Daphne Brown...This store manager needs to be gone and the store is going down...Needs someone is the store that cares bout the store and making the sure the customers are satisfied..

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1:38 pm EDT
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Dollar General cashier

I stopped in the Dollar General on Navarre ave, in Oregon Oh, there was an older gentleman ahead of me in line to checkout, the cashier had her phone on top of the register having a video call on speaker phone!, the cashier was bagging mercahndise and speaking with the caller who called the cashier a "[censored]", the older gentleman tried to retrieve his bags but was having trouble managing them due to being over loaded!, i waited to check out while she readjusted her phone to continue her call..this is approximately two o'clock in the afternoon, when the store is fairly busy...this was very rude and extremely unprofessional!

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10:35 am EDT

Dollar General abuse of authority

I was employed there almost a year store manager keep cutting my hours for no reason. I could only work days so he cut my hours he aloud certain workers to miss to day almost every week. He had a assistant manager that only wants to work days. I have all my text with communication with store manager. He also had been talk about me to customers I was a part time key holder December would have been a year. The girl that keep missing days he gave her more hours than me. He keep his assistant at about 35 or more hours. The full time lead quit working he refused to promote me up. I should not have had to quit my job I been at that store the longest #11839 and I loved my job 23 hours a week I have copies of all schedule cause he keep changing them. This is not fair at all chris hillman loved to to about employees to each other. I new he was trying to make me quit when he cut my hours cause that’s what he did and bragged about it.

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9:04 am EDT
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Dollar General abingdon, il store

This is a very small town and we are very lucky to have your store here, but our store is going down hill fast! There shelves are damn near empty most of the time! I shopped yesterday for sale items and was not able to get any of them! There's a new manager there, whom I've never seen smile once and I've heard her talk down to the Employees! I've never worked there or know anyone who does, I'm just making an observation along with many others that live and shop there. Sure hope this can be resolved soon! Thanks for listening!

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7:55 am EDT

Dollar General dollar general retention pond

My complaint with dollar general is that you all put an retention pond right next to houses. And it's not being keep up. Grass high, trash all in it and now snakes or coming in our yard. This month I have killed 3 snakes. Not just any snakes. Water moccasins. And I have little kids around here. I been here for 15 years never seen a snake until they build that dollar general here on bascom Norris and Marion street

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5:14 pm EDT

Dollar General expired product on the shelf

Back in may 2017 I noticed expired parm cheese on the shelf I did not have a basket just ran in for 1 or 2 things. I told the cashier ( I don't think she works there anymore she was the nicest one there ) she told the manager who said well did she bring them up here. Well no. So today I stopped back in and for giggles went to look and it is still there how nasty. Expired cheese from 2014 and early 2017 yes I have pictures of it. Now for the fact that the stores seem to always be short staffed and there's always large carts of merchandise to be put up. Your store workers have a lot to deal with customers stock and other things the ones whom work the hardest get paid the least. Increase the employees for cleaner stores

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M
12:12 pm EDT

Dollar General service

I have been shopping at the dollar general for at least the past 9 years. Lately every time I have shopped there there is always I guess one of ur employees outside right at the front door smoking. Then to go into the store to shop there is always these big metal cage like objects all over the store that makes it very hard to shop or even get thru the aisles. Then I get to the front to check out and I have to wait in a line of four or more customers to make my purchase. They never open up another register and it is very annoying knowing that they could if ur employee wasn't outside smoking. I will not be shopping there anymore. I will travel the extra mile or two to go to another store to make my purchases. U should really evaluate ur employees at this store because they do not give ur customers the attention or service they deserve. Also the store is a mess. Looks like they never clean up the store to make it look presentable to the outside. I shop there all times of the days and nights and the store has lately been a mess. U have lost a faithful customer at that store cause I will never shop there again

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7:08 pm EDT

Dollar General lack of service and care for the store.

Everytime i go into DG(which is at leat once or twice a week) there is a line of at least 5 people and only 1 checker. The wait is usually 20 minutes or longer. The other staff is no where to be seen or is wandering around the store. Store is always a complete mess with Boxes everywhere. I notice on days that shipments arrive its about 2 days before everything is put away making it difficult or even impossible to travel dow certain aisles because of all the open and unopened crates everywhere. Today i went it for 2 gallons of milk. Thats all i had and i stood in line for 28 minutes with 4 people in front of me and 5 behind me. 1 checker who would NOT stop chatting. Within that time i moved up in line once... after waiting so i long i just put the milk down and left. Its getting to be ridiculous. Everyone in town is having issues there of all kinds from the wait to lack of cleanliness to kids running through the store stealing and the employees look and act if they could care less... something needs to be done about this specific branch or close it down.

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pobarjenkins
Minneapolis, US
Oct 22, 2017 3:05 am EDT
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After so many negative visits you may want to patronize another store.

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11:38 am EDT

Dollar General clearance item signage is not specific on what is clearance. rude cashier. no manager on site.

Garden and lawn clearance had inappropriate or no signage on what's excluded. Was not being given discount on all items taken from one location under sale sign. Cashier then argued with me and was very rude. When i ask to speak to a manager i was told there was not one on site till the afternoon. After manager was reached on phone, cashier stated he was on his way and then proceeded to ignore me and tend to other customers as i stood in line. I finally asked if she was just hoping i would go away with this behavior. I am still amazed at my treatment at this location while i stand for over 30 minutes waiting for manager to show up.

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10:53 pm EDT

Dollar General service

Everytime I enter this Dollar General, I receive horrible service from Bryahna Scott. She is a new worker here. She's always loud, on her phone and unprofessional. Also, she talk about customers that come in. Today, I overheard her talking about time to another co-worker. Also, she told the co-worker that she was not going to check me out so she had her brother stand in front of the register to hold a fake conversation.

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10:01 pm EDT
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Dollar General the cashier

I went to the store around 12:00 on my lunch break. I was trying to buy two things but pay for them separate so i could get cash back. The cashier still rung both up at once and got mad when I said it was separate. After everything was done she threw my receipt down on the counter while I had my hand out. So I just looked at her and she began ringing up the next person while my stuff was still on the counter.

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5:24 pm EDT
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Dollar General manager named ray at the summerfield fl 34491 location

I am writing this complaint for multiple reasons. First I'd like to say that the manager there has no business being a manager. As a manager you have the responsibility to set a great example for the employees that are under you and a even bigger responsibility to the customers that shop there. I have shopped at this location many times over a long period of time and will no longer be doing so. The manager there (Ray) has a habit of talking to customers in line negatively about his employees and personal problems. It makes my experience as a customer very dissatisfying. I don't care to hear him slander someone's name because they are not in his click. And to let people in line know personal business of an employee, trashing their name is uncalled for. I find this man disrespectful and don't believe he has what is needed to do customer service. If it had only been one time I could overlook it but that is not the case. Something should be done as I know from other customers that they have experienced and feel the same way.

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4:46 pm EDT

Dollar General my name is bryant russell c.o. o. of rich state records

My wife works at Dollar General in China, Tx. Her name is Kimtress Scott she took over this store six months ago a horrible hand down, the store was atleast 2yrs behind a up hill battle which she took in stride. For the last six months she has put in countless hours to get the store right now she has began to see a balance and now being attacked by your company style of bizzness and the stress and unhealthy load Dollar General has placed on her four or five times a week open to close a very unsecure area which is racist not given enough hours to properly run the store taken her personal life totally away and she has a 15 yr old daughter who she has been separated from because of the job she cant be a parent not involved in her childs life period because of long job hours all that matters is the buck the dollar forget life huh? I need to be talked with ive studied the labor laws and Dollar General is using loop holes well but not good enough so many violations from safety, security, racism and so fourth I can go on and on.

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9:10 am EDT

Dollar General coupons/ my email is [protected]@gmail.com

I went to the Dollar General Store, a few minutes ago to use my paper coupons. I clipped them from my Sunday's newspaper. I tried to use them with my digital coupons. The lady had an attitude. She scanned the coupon and said very nasty that the coupon isn't working and that it hadn't been working on anybody else purchases. I ask her why and she was like I don't know why. She's not being honest because I know a few people that have the same coupons and didn't have a problem using them at a different location.
The coupons that I am referring to is the gain detergent. I didn't get her name because her name tag was covered. Please train those people in that store not to be rude to people who use coupons

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6:43 pm EDT

Dollar General employee

My 42 year old husband went into the store off hwy 78. The employee was a older white hair and glasses. She asked for id which he provided. Due to my husband suffering a ruptured eye with eye problems he did not realize it expired yesterday. Another customer said you can see he is old enough my husband was speaking to the customer and said this was ridiculous. The employee at that time said "what the [censor] did you say"?!? At that point my husband got me. I came in and made the purchase and informed her I would be there tomorrow to speak to a manager and that she should quit treating people like trash and being prejudice and to get her [censor] off her [censor]ing shoulders. Now that i've got my items anyways. She called to me to come back in?!? She then followed me and continued to be a [censor]. I told her to quit speaking to me I didn't say she could. She has no customer service skills. When i'm in your store, which is about every day she is lazy and doesn't even deserve whatever you are paying her. I noticed a help wanted sign... I can start a second job immediately obviously you need help with getting your store managed correctly.

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Dollar General Customer Reviews Overview

Dollar General is a retail chain offering a variety of everyday items at affordable prices. Their product range includes household essentials, groceries, snacks, health and beauty products, cleaning supplies, and seasonal items. They also provide a selection of apparel and accessories. With a focus on convenience, many stores are located in rural and suburban areas. Dollar General aims to serve customers with simplified shopping experiences, often featuring store brands alongside national brands. Services such as digital coupons and a mobile app are available to enhance savings and convenience for shoppers.

Dollar General In-depth Review

Overview: Dollar General is a well-established retail company that operates in the discount variety store industry. With a history dating back to 1939, Dollar General has grown to become one of the largest discount retailers in the United States. The company's business model focuses on offering a wide range of products at affordable prices, catering to budget-conscious shoppers across the country.

Product Range: Dollar General impresses with its extensive product range, encompassing various categories such as groceries, household items, health and beauty, and more. The quality of the products offered is generally satisfactory, considering the company's focus on affordability. While Dollar General may not carry as many high-end or specialty items as some other retailers, it excels in providing everyday essentials at competitive prices.

Pricing: Dollar General's pricing strategy is a major draw for customers seeking value for their money. The company consistently offers competitive prices, often undercutting other similar retailers. Comparisons with competitors reveal that Dollar General's prices are indeed a good value, making it an attractive option for budget-conscious shoppers.

Store Experience: The overall shopping experience at Dollar General's physical stores is generally positive. The store layout is well-organized, making it easy for customers to navigate and find what they need. Cleanliness is maintained at a satisfactory level, ensuring a pleasant shopping environment. Customer service and staff helpfulness vary from store to store, but overall, the staff is friendly and willing to assist customers.

Online Shopping: Dollar General's website provides a user-friendly experience for online shoppers. The website design is clean and intuitive, allowing for easy navigation. The product search functionality is efficient, enabling customers to find specific items quickly. The online ordering process is smooth, and customers have various shipping options to choose from. Customer support is readily available, ensuring a satisfactory online shopping experience.

Customer Satisfaction: Customer reviews and ratings indicate a generally positive level of satisfaction with Dollar General. While there may be occasional complaints or issues raised by customers, the company appears to be responsive to feedback and actively addresses customer concerns. Continuous improvement efforts are evident, reflecting Dollar General's commitment to enhancing customer satisfaction.

Community Engagement: Dollar General demonstrates a commendable level of involvement in local communities and charitable initiatives. The company actively supports causes and gives back to the communities it serves. This commitment to community engagement contributes to Dollar General's reputation as a responsible corporate citizen.

Sustainability: While Dollar General's commitment to sustainability and environmental responsibility may not be as prominent as some other companies, it does implement certain eco-friendly practices. Efforts to reduce waste and promote recycling are evident, although further initiatives to support renewable energy could be explored to enhance the company's sustainability efforts.

Competitor Comparison: When compared to other major competitors in the industry, Dollar General stands out for its affordability and wide product range. The company's ability to offer competitive prices and cater to the needs of budget-conscious shoppers sets it apart. However, in terms of carrying high-end or specialty items, Dollar General may fall short compared to some competitors.

Overall Recommendation: Based on the assessment of various aspects of Dollar General's business, it is recommended for potential customers who prioritize affordability and a wide range of everyday essentials. Dollar General excels in providing value for money, with competitive prices and a satisfactory shopping experience. While there may be areas for improvement, such as enhancing sustainability efforts and consistency in customer service, Dollar General remains a reliable option for budget-conscious shoppers.

Final Thoughts: Dollar General's success as a discount variety store is evident through its extensive product range, competitive pricing, and commitment to customer satisfaction. The company's involvement in local communities and efforts towards sustainability further contribute to its positive reputation. While there is room for improvement in certain areas, Dollar General continues to serve as a reliable and affordable option for customers seeking everyday essentials.

How to file a complaint about Dollar General?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information presented is correct.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Dollar General or other users.

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Contact Dollar General customer service

Phone numbers

+1 (877) 944-3477 +1 (615) 855-5775 More phone numbers

Website

www.dollargeneral.com

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