lack of personnel
Although i am a stockholder in dollar general, i must complain about the customer service at the Pope, MS store #12278. The personnel who are in the store are friendly, but there are never enough cashiers and customers are always standing in line for one cashier. I've been by there 3 times this week, and each time, there was one cashier working and at least 8 people standing in line. I don't understand why the management doesn't hire enough cashiers, especially for peak shopping hours. Also, there is a tremendous hole in the parking lot that is going to do severe damage to someone's car. This hole has been in the parking lot for at least 2 years, and it needs to be repaired.
store hours
Earlier this year the store was closing at 930/945 stating that they had to count the registers, but the time on the website and door says 10pm...
Now when I started going to the store there's always the sign up at night saying they closing at 8 due to the lights out. I have seen this sign up for a while now (approx. a month). I'm so confused on the time of closing. I go to this one b/c I'm familiar with it and I choose dollar General over the other stores but this location on Nine Mile road in Richmond, Va is having me thinking otherwise
Given the lighting conditions and trying to keep customers safe, corporate must have approved the early closing.
Well duh, the sign says 8, that means 8. Not hard to figure that out. Obviously approved for security reasons, corporate wont change it on website because it's not permanent hence the sign.
solitary worker trying to cover whole store
I generally go in the DG in Salem, SC, twice a week. In the last 2 visits, I've noticed there is only ONE person working there. He is alone in the place attempting to do it all- cashier, stocker, etc. He is not even able to take a break, which I believe is against labor laws. He cannot go to the restroom and feel at ease .Thought you should be made aware and give that employee a commendation!
Call customer service, dg does not monitor this site.
manager behavior very rude
The manager at the store was so rude. My cousin and i come to this store every once in awhile and we have never had a good experience here. The manager as well as the team members are always unwilling to help with the smallest of things. They obviously hate their job. I have myself worked at Dg and i liked it. I have never felt so unwelcome at a store in my life. I was told by a team member that i couldn't buy certain items, but if it is on the floor why can't i buy it? If it is there for me to see how can someone refuse to sell it to me? It doesn't make any sense. I'm not going back to this location, and i am seriously thinking of finding another place to shop. You are only as strong as your weakest player, and this manager is definitely your weakest player. To me she is the face of dollar general.
check out
The manager rung my items up, took my money and now he missed place the money he took off the counter all because he wanted to do a million things while checking me out . He looked at the cameras twice and still claim that he has no idea where he put my money . I spent a whole hour in the store because of that bullcrap ! I paid so where is my money ? I told him to check the registers but he went to the back to count the money . I don't understand how you lose $5 in 10 seconds !
store manager at thomas, ok store
Store manager is hateful rude always talking about people who live in community (it's very small) I've witnessed her piling store merchandise into her car several times not bagged possibly stealing it. I've witnessed her not ringing up merchandise for employees and family members. Selling cigarettes to minors. I'm sure all if this has been reported but nothing ever comes from it! Her store is dirty cluttered unsafe the bathroom is gross and she appears to have plenty of help.if this is all you can hire for manegment the dollar stores needs to close it's doors. I'm also told she follows whom who carry large purses now come on just because we carry large bags doesn't make us shoplifters! I personally have taken my business else where. Needs to be addressed and taken serious.
Oh wow, the everybody is a thief except for yourself routine. Never would've guessed that.
manager
I was in the store in Graham Tx and I purchase some dog treats. The treats were on sale but when I got to the register they rang up as regular price so I told the store clerk and we back to the pet section and looked at the tag and which stated the treat name and the sale price so we walked back up to the front and she went to get the manager so she could do a price change and the clerk tried to explain the sale price not ringing up and the manager yelled at her in front of me and told her that someone put the item in the wrong place and again the clerk tried to explain and the manager yelled again.
cursing employee in front it customers
Employee returns from working in the back of the store. Manager was already at the front doing something with a shopping cart, and orders her to stay in the front! Managers words we out (loud & clear) told the employee at 8:50 p. M 10/01/2018 (stay your [censored] in the front! I don't give a damn if you came to work at 2p.M. You haven't did [censored] all day anyway!) this isn't the first time i've encountered this manager disrespecting this employee in front of customers! Which also makes the store look bad!
store cleanliness and safety
I frequently go to the Dollar General located in Wakefield, VA. Recently I went in and the store was a complete mess. It is always dirty and the aisles are so cramped you can barely walk through. In this last visit I was trying to walk down the chip aisle and there were racks of clothes blocking all the chips and another cart in middle of aisle. While trying to move merchandise to get bags of chips I cut my ankle on the cart in middle of aisle. Something needs to be done about the cleanliness and safety of this store. I took pictures if the aisles on my phone for proof.
True, maybe get something for nothing that way.
That looks like the stuff that is usually found on the sidewalk. My guess would be either it was raining and it couldn't be outside, it was early and not out yet or late and already brought in. These stores are small and the sidewalk is used as space for displays. There is usually no room in the back to hold these which is why they are on the sidewalk. Every store does this. I'm sure if you would have asked they would have moved it for you.
restroom
My elderly mother and I were shopping she needed to use the restroom due to health issues. We asked the store attend if she could let her use the bathroom we were told there was no access to the women's room she would have to use the man's room so we said okay to that and went to use the restroom. But that door was locked too. Meaning that they have no keys to either bathroom unfortunately my mother had a accident and was not able to make it to another restroom.
coca cola
I purchased Coca Cola products on 9/27/18 at the Dollar General located at 4406 S Raul Longoria Rd, Edinburg TX. I tried to purchase flavored Fanta (orange) combined with Coke Zero and a Sprite in 2 liter bottles. The paper sign on the shelf said "Coke, Sprite, and assorted varieties $3 for 3". There was also a sticker ON the shelf almost touching the brands regular price that said "$3 for 3". The cashier told me I couldn't get the price reflected on the sign and stickers, and the acting asst manager also said I could not. Dollar General this is FRAUD. This is the 4-5 time, on different dates, different sales that your company does this. I am SO close to contacting the BBB! You are misleading customers with your wording on your signs, and constantly, CONSTANTLY changing rules whenever you feel like it, to benefit your company financially. THIS IS blatant FRAUD. This is a legal matter that your company needs to STOP practicing. The same exact thing has happened to me atleast 10 times with your digital coupons. There is never stocked merchandise on the shelves, or the cashiers just say, "if coupons dont work, I cant give you the item at the sale price", even if the item matches the coupon EXACTLY.! All we need to do as customers is contact our local news channel. YOU ALL ARE RIPPING thousands of people off daily! NOT cool DG...NOT cool!
You have to buy 3, you cant buy 2 and still get the for 1 dollar each.
store closed early
On Saturday September 29, 2018 at 9:27 pm I went to the Dollar General, 19922 NW 2nd Ave, Miami Gardens, FL 33169 to buy some grocery and the store was closed, the sign posted on the for the store hours on this day is form 8am to 10pm. I would like to know if this is normal for your stores to be close before the time advertise, I had to drive 5 miles to the store.
employee
I am a handicap woman I parked in fire lane an employee man came out of store to tell me to move I said I have trouble walking I will be a moment in store so I Ignore him he yells at me when I came in the store that he will call the cops if I don't move my car so I left and will never return because I should not be yelled at I believe employee should not yell at there customers
I understand your position but if the store caught fire, a fire truck couldn't get in there to help evacuate the other customers safely. I'm sure there was handicapped parking spaces you could've used instead of the fire lane.
store closing before posted time
Dollar General store #1152 in Newburgh, Indiana.
Store hours posted on building state the store closes at 10:00 p.m. on Sunday. I live directly across the street in Meadowood Apartments. I needed to purchase O.T.C. medication for my infant grandson and arrived at store at exactly 9:43 p.m. only to find the doors LOCKED. There was no explanation for why the store was closed, and I clearly observed at least one employee inside. All lights were on including exterior sign and parking lot lights. I experienced similar issues with this store previously. However the store now has a different manager. I frequent this store because of it's convenience. But convenience should include knowing the employees will not CLOSE THE STORE BEFORE POSTED TIME..Especially when there was such an urgent need to purchase an item for a sick child.
They should've let you get your medication. Contact the store manager or corporate and let them know. They don't read this page.
pork cracklins
I have shopped at this store before and before I have also gotten outdated food items on separate occasions... Beef jerky and canned nuts to be exact. Today I purchased the pork crackelins and when I ate one, I noticed how stale it tasted. I looked at the package and it expired on September 8, 2018. I am a customer expecting to receive quality food products. I don't feel that I have to look at the date each time I purchase something from this well-known store chain. The staff should be on their Ps and Qs when placing and removing items on and from the shelf. Furthermore, if this cannot be carried out properly then some sort of training or disciplinary action needs to be put into place! The first couple of times I have let it slide, but this is just too much to be happening at the same store so often. I am very upset behind this and would like to be compensated in some manner. Thank you!
These stores are too busy, don't get enough hours and are understaffed to get everything done that they're supposed to.
rude employees
I shop at the store in laurel hill florida all the time because it is 30 min to the closest store other than that one. The manager of the store and all of the employees are rude except Melissa Henderson. This has went on for almost a year now and something needs to be done about it. When you walk in they never say hi, they don't ask if you need help as a matter of fact the girl told me one night that she was just to busy putting stuff away to stop and take my return. The manager himself does not ever say thank you and he walks around behind you as if your trying to steal something. He has been so rude to me that I've left the store in tears before. I have been driving 30 minutes out of my way just so I don't have to go in that store and deal with those rude employees!
That is completely unacceptable behavior and you should call corporate. If you have an old receipt the number is on the bottom. I don't believe dollar general regularly watches this site and this is something that needs addressed asap
John & Terry Bryant
2607 Diamondback Trail
New Braunfels, TN 78130
Dollar General Cooperate Office
Goodlettsville, TN
To Whom it may concern,
On Sept 29 around 5:30 PM my husband & I entered THE DOLLAR GENERAL store on FM 725 (110 Enchantment Ln, New Braunfels, TX 78130), to purchase around 8 or 9 items. As we were standing in line my husband overheard an elderly women asking the male cashier why he was being rude to her, my husband asked him not to be so rude. The cashier became enraged & told us to put down our items & leave the store. As we did the male cashier came around the counter & followed my husband, who is 69 years old, yelling & screaming.
While this was going on, a customer verbally assaulted me by calling me a thief...to whom it may concern, we were told by your employee to put down our groceries because my husband stood up for an unhappy employee berating a poor elderly women. I placed 2 dollars for “one bit o honey” that I ate while in line in front of your cashier! While all of this is taking place your employee is yelling at my husband in the parking lot and has a phone in his face recording. Now we are over 65, law abiding American citizens.
1. Your employee angry over being asked to be kind, first verbally assaults, then asks us to drop the our groceries & leave his store, and finally proceeds to detain us by standing behind our vehicle while putting his phone in my husband’s face while recording.
2. He verbally assaults then intimidates & creates a hostile & dangerous environment then last of all tries to detain us physically. Please look at your tapes & help that misguide young man. We are seniors, and I can tell you that at our age that was the most frightening experience of our lives.
Please advise.
Sincerely,
Barbara Terry Bryant
John Bryant
Then keep driving!
unethical behavior towards customer
Dollar General store #01940. September 29, 2018
903 N. University Ave. 9:57 PM
Lafayette, LA [protected] reference number [protected]
[protected]
I arrived at the store about 9:05PM and the lady at the register was polite. I proceeded to go look at all the clearance boxes/bins full of makeup and hair items. Fast forward to 9:50 PM and the manager walks around store hollering, "Closing Soon"... I am on the last isle by the nails, makeup, and deodorant clearly you can tell I am about to finish and check out. No sooner than later the manager is back, now telling me 5min until close, you need to check out now. I advised the manager that I do not own my own transportation to just come back when I need, I am almost done .
Now I know that the store closes at 10 and I am trying to respect that by finishing my shopping. My sister was a manager at one of the dollar generals and it is not policy to kick your customers out at 10. Yet, you also do not give a customer all night to shop, you give them enough time to finish up and checkout..
This manAger told me it was time to close, and I need to come checkout now because I am not going to be the cause of his lights going out in the store. The manager then told the other worker they are not sweeping parking lot tonight being they are, " to tired girl". The morning shift will do it again anyhow and laughed.
I know that your lights in your store does not have an automatic timer to turn off at 10:15PM as this man stated. I hAve been managing food and beverage for years and I did spend 2 years in retail, I have never heard of such a thing.
I did ask the man can I please take a quick glance at the foot products being I need to get the dry skin off my feet and off my heals ..The response I was given, I believe I told you one time to put down any merchandise and check out before my lights turn off with you in my store.
So yes, I reluctantly went strAight to the register to check out and leave.
As I was walking out the door, the manager said to the cashier, " finally, the act like they ain't have no home to go to... hmmm I don't know about them but I'm tired, and I'm going home."
I don't know how you train your managers, but I was very offended by this man. I also do have a home, but no vehicle... I was not able to get items that I Intended to purchase and honestly I love your store but I don't want to spend another dollar with your company if this is the way we are treated... also, I had a coupon too use but ohh there was no time for all that tonight. I'm sorry but money does not grow on trees for me.
I would like a response please on what was done in this matter..
Its not the employees fault. They're probably only doing what's asked of them by the manager or by corporate. Should shop earlier in the day.
John & Terry Bryant
2607 Diamondback Trail
New Braunfels, TN 78130
Dollar General Cooperate Office
Goodlettsville, TN
To Whom it may concern,
On Sept 29 around 5:30 PM my husband & I entered THE DOLLAR GENERAL store on FM 725 (110 Enchantment Ln, New Braunfels, TX 78130), to purchase around 8 or 9 items. As we were standing in line my husband overheard an elderly women asking the male cashier why he was being rude to her, my husband asked him not to be so rude. The cashier became enraged & told us to put down our items & leave the store. As we did the male cashier came around the counter & followed my husband, who is 69 years old, yelling & screaming.
While this was going on, a customer verbally assaulted me by calling me a thief...to whom it may concern, we were told by your employee to put down our groceries because my husband stood up for an unhappy employee berating a poor elderly women. I placed 2 dollars for “one bit o honey” that I ate while in line in front of your cashier! While all of this is taking place your employee is yelling at my husband in the parking lot and has a phone in his face recording. Now we are over 65, law abiding American citizens.
1. Your employee angry over being asked to be kind, first verbally assaults, then asks us to drop the our groceries & leave his store, and finally proceeds to detain us by standing behind our vehicle while putting his phone in my husband’s face while recording.
2. He verbally assaults then intimidates & creates a hostile & dangerous environment then last of all tries to detain us physically. Please look at your tapes & help that misguide young man. We are seniors, and I can tell you that at our age that was the most frightening experience of our lives.
Please advise.
Sincerely,
Barbara Terry Bryant
John Bryant
It wasn't rude to ask you to proceed to the check out with 5 minutes before closing. These are people who have lives and homes and families to go home to. Your lack of transportation is not their concern and doesn't mean you can stay there until you are finished your shopping. Many stores have things like lighting and safes on a timer and by you deciding to go at your own pace, you could be putting the store's takings in jeopardy. Your sister working x or y place doesn't mean things operate the same in each location. Have some respect for the employees and check out when asked to do so. You had plenty of time to wander through the store and check out the aisle for your dry heels. If that had been a priority, you should have checked there first. You were there for 50 minutes before you were asked to approach the check out with your purchases. Surely that is more than enough time to browse the aisles.
sale on coke product
It was 7:38 pm at the dollar general store in Avondale on highway 90 the cokes 2 liter were on sale 3 for 3.00 and when brought product to check out one of the product rung up different price on shelf its states 3 for 3.00 brought it to manager attention he took sale tag off and stated sale ended at 7. Pm on 929 2018 and the store was still open he stated it ended at 7. I advise that another customer had the 12 pack 3 for 11.00 and that sale also ended today. Im very disappointed with his action of the sale and the store was still open. I have been shopping there since it open and now im very disappointed what happen to me tonight. I will no longer be shopping there and it's convience for me because it's closer to my home.
In these stores, you have to buy 3 to get the discount price. Scanning just one will ring up full price.
discrimination and prejudice
My name is Coleen Poler. My son Mark VanZile, Jr. was at store number S09959 located in Crandon, WI, and asked the attending cashier about getting a job. The manager Katherine, told the attending cashier that she will not be hiring anymore Poler's or Indians.
This incident happened on Wednesday, September 26, 2018 at approximately 2:00 p.m.
The attending cashier is my niece, Cecelia Poler.
Desirable resolution would be termination of the store manager-Katherine.
Sounds like discrimination. You might have a lawsuit against DG if you choose.
employee
I was in Dollar General Store earlier today with my husband, and we asked two young lady's a question and they have the most rude attitude I've ever seen, I believe their name's are Olive and The other lady was Shena I think that's their name, I've been to this store since it's been open and by far this has top the cake of my many year's shopping here the other times my husband and I shop all you do is see these young lady's on their phone playing on that Facebook and gossiping and not doing anything, these young generation I tell you really needs to get their act together, so I went and found a young gentleman and he was more than happy to help us, we need more generation like this young fella I didn't even get his name but I do remember he was tall and had a tall hair cut, but I do want to say Thank You and keep doing what your doing and God will Bless you but as for the other two young lady's, y'all need to start respecting customer because back in my younger years you would lose your job for the attitude you two had because we are what's keeping y'all in business, if y'all didn't have customer there wouldn't be a business... Sincerely Marta Jackson
Managers don't care. By company policy, phones are supposed to be locked up in office during shifts.
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