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Dollar General

www.dollargeneral.com

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1.2

Overall reputation rating based on reviews and complaints

Dollar General earns a 1.2-star rating from 9 reviews and 3858 complaints, indicating that most bargain shoppers are dissatisfied with their purchases.

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Dollar General Complaints Page 61 of 193

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N
7:45 pm UTC

Dollar General no stock, or room to move

I live in Lisbon Maine and the Dollar general store is located less than a half a mile away. Since the day the opened which was no longer than 2 years ago they have had countless of managers and employees come and go. This is the most unorganized deprived so I've literally ever seen. Every time I need to run in for a thing or two or a list of a bunch of items I walk out with half of what I intended on getting because it's never stocked. I absolutely love that this store is right next to home and I can get pretty much anything besides produce and meat but it's frustrating that the inventory is less than par. And there's stock in every isle that you can't move around no matter the time of day.
To be honest I work in customer service and have for 20 years, and this will be the first complaint I've ever made to Corp... of any store. I have resorted to going to the Lewiston location on Lisbon St instead of the store next to my house. What does that say? Thank you for your time

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T
7:02 pm UTC

Dollar General digital coupons

So I stop at this dollar store to pick up a few items that I needed and had downloaded from the digital coupon on my phone I go into the store one of the products was tide flings The other was gain dryer sheets they had stickers underneath I made sure they had an expired made sure I got the right size then when I got up there to check out and I had downloaded the digital coupons mind you he didn't take the right amount off of the Tids and didn't take any off of the gain and I told the lady what the sign said and that I had downloaded these and she acted like she didn't believe me so we walked back there and she saw the signs and said OK you're right but there's nothing I can do about it I can't give it to you for that price if it's not gonna ring up that price. Needless to say I know it's only a few dollars but the digital coupons are supposed to ring up exactly what they say when downloaded I've done it several times I never had that problem! I've never been in a store they didn't honor the signs and you could tell they did not want to help at all so I put my stuff back and I left I will not ever go back there again not even sure if I'm going to shop at the dollar store beyond that you don't honor your digital coupons that is false advertisement and no store should be run that way!

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M
1:36 pm UTC

Dollar General unwilling to accept responsibility

After they had a shopping cart hit a customer's car and she brought it to my shop to be repaired they informed us that they would not pay for part of the repair that the vehicle manufacturer states must be performed or "current or future owners and occupant's may be exposed to unnecessary risk." When I pointed this out to Mike V. at their corporate headquarters he told me that he didn't care and if the customer wants that part of the repair done she will have to pay for it herself. I guess he knows more about repairing vehicles than both the repair shops and the manufacturer or he is just assuming the woman whose vehicle was damaged will not take the time and effort to hire an attorney and just pay for the additional repair herself.

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S
12:22 am UTC
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I ask girl Franny for help finding items. I know this is lot of items, but I don't know area, not know store, am from mother country. This girl franny so mean. She not have time for question. She get mad. She tell I am taking to long wen she have other thing do. I am new. I try hard not be troublr. She make me cry. I feel so bad. Is this america? I not to ask question? I think it to be nice here? Not hard like home. I am wrong?

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K
5:39 pm UTC
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on 9-23-19, I went to this DG store.(store # 15804).. I had received a coupon for 5.03 from Starkist Tuna in the mail from a settlement received from a lawsuit filed against them. The cashier there at first tried to say that the coupon was for more that what I had purchased..which was not the case. He kept saying it stated to buy 3 products. I showed him...

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F
4:30 pm UTC
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In the last 2 weeks I have gone to the Dollar General to purchase items and get to the register to pay and they tell you that the check machine is broken would it not be nice for the store to post a notice on the front door that the check machine is down but no I get to the register the first time they ring me up and I go to pay and at that time is when I...

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T
8:27 pm UTC
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At around 8 p.m., I needed to make a quick stop in to pick up some household items. When I walked through the doors it felt and sounded like I just entered the club. The music was blaring profane and sexually explicit filled rap music. Don't get me wrong, I like rap and I like going to the club every now and then. But I don't want the club coming to my...

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E
7:18 pm UTC
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I was told I could only do one shopping trip per day. I can understand this with the same digital coupons but I was using my account twice in once day for seperate items, not different accounts. So we can only shop dollar general once per say now? What was the issue, with me forgetting an item the first time? I would like to know why their are different...

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B
1:40 pm UTC
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These stores are impossible to shop in and I really like the dollar store there are always big metal things with tons of boxes blocking all the merchandise don't they realize that shoppers are not able to move these things so losing a lot of money very stupid. They really need to hire a night crew to stack shelves. I know employees are doing this and is not...

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A
12:44 pm UTC
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I had gathered what I wanted and went to pay out Friday 9/20/2019, they were 2 of us so we could handle our order, we were lined up passed the make up, one cashier was having a conversation with someone she new over by the coolers, and Deanna or Dedra or whatever her name is was talking to customers about her husband being in jail or boyfriend but I think...

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L
11:43 am UTC
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On September 20 I went inside the store to get some chairs that were in the sale paper listed as buy 1 get 2 free when I get to the register the cashier said that I couldn't get the discount because it was not in the system and I showed her the sale paper where it clearly stated that the chairs were on sale. She then called her manager Sabrina Powell who...

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M
11:00 am UTC
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I went to this store for the first time, and could not even walk or push a basket in there due to merchandise, carts, cut up boxes, and boxes in the floor, down each aisle. This is a hazard to customers, not to mention frustrating. I tripped over a box that was cut up on the floor. This is pitiful. The only employees I seen were in an office laughing. I...

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C
4:31 pm UTC
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Dollar General disrespectful employee

This employee by the the Steph, is the rudest and disrespectful person. Not only does she smoke while customers are waiting in line but has the nerve to smoke in front of the door. Smh, this store always is without products on shelves. Then when you ask can u open the boxes that box the isle she says. Uh do you work here? I took a picture of her smoking and my granddaughter said Nana that lady is rude she is smoking when she should be working.

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T
2:20 pm UTC
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Dollar General condition of the store

On 9/20/19 I was shopping at the Dollar General in Northampton PA. I have never seen a store in such horrible condition. The store floors were filthy, there were carts wtih product on them in every single isle and the shelves were empty. When I approached one of the employees they indicated that they don't have enough help to stock the shelves. This store should be condemed by the FDA. It should not be open to the public. Someone is going to trip over all the stuff that was on the store floor. The only section of the store that was shoppable was the Vendor stocked Potatoe chip section .

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A
12:48 pm UTC
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Dollar general no longer should hire people with bad attitude problems @ that location, the young lady with the tattoo on her arm, who wears a ponytail&braids. The location is close to my job so I shop there daily. And she always in a very foul rude mood. Please take the matter up with the employee. She should always treat people how she would wanted to be...

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M
12:56 am UTC

Dollar General items never stocked

I'm tired of going to buy items that are on sale and nothing is ever stocked. I always check product availability before going and it will tell me it's in stock, get there and nothing! I even check while standing in front of whatever I'm looking for and in stock means it's not there until the day after the sale is over and it magically appears. Not to mention rude manager who makes up rules and won't honor sale prices.

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DawnArgenbright
US
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Oct 13, 2019 8:46 pm UTC

i live in charleston sc and i have the exact problem. i go in to buy the sale items on the ad and there are never any on the shelf or in over stock at the top of the shelves. THEN MAGICALLY they appear on the shelves after the sales over.

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A
10:22 am UTC
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Dollar General inept, rude cashier/manager: fire her now

Items rang up wrong. She would not adjust. Said I was being rude for wanting the correct price, which was posted on the sign. This was at 10 a.m. Saturday, Sept. 15. She should be fired and I should be compensated for this upsetting retail experience. Meanwhile, her low-life friend said she's had enough of my mouth. I said, "This is great: I'm rude because I want the correct price!" Skanks should not be allowed to loiter and distract the already unqualified cashier, then be rude to customers. RSVP

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T
12:18 am UTC

Dollar General workers

I went to store #14617 at 8:00 pm and all the good you put outside was all ready in the store blocking all the isle where I could not even get down the Isle that I wanted items from. I know the workers has to bring them in at night however it should not be as early as it was. If it was there at 8:00 pm all ready how much earlier was it actually put in the store blocking the isles. The weather was clear and sunny all this day so it is not due to the rain. The store is not kept up clean as other Dollar General Stores. Thank You and I hope this problem can be resolved.

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B
2:20 pm UTC
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Look I spend a small fortune at this store monthly. Someone that knows how a business needs to operate needs to address many problems with this store. Many times I go there several of the employees are just standing around and talking when many of the shelves are unstocked. One of the coolers up front for drinks has been out of service for months. Now the...

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H
6:19 pm UTC
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The oakdale california location is disgustingly dirty, cluttered, and unorganized. The employees are either rude or untrained. The manager doesnt care. There can be 8 people in line and one checker. The manager will just walk on by and never offer to help. There is so much unstocked inventory that you cannot walk down the isles. Ive tried about once a month...

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Dollar General is ranked 13 among 103 companies in the Retail Stores category