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linda, the manager
The manager of this particular Dollar General Store is a racist. She berates the black employees in front of customers and if the customers complain about it, she blames said black employees. She is driving business away from this store, and I'm not sure how many complaints it will take for the corporate office to do something about it. I have NEVER in my...
Read full review of Dollar Generaltrespass
I was shopping it was cold I had a hoodie on I picked up a pack of socks and took the tag off put the tag with my other items and put the socks in my shirt pouche, she scanned the tag and I was counting change when the man behind me said I have it, handed her his credit card and said add a pack of Marlboro lights too I'm in a hurry I took my receipt and...
Read full review of Dollar Generalthe store is dirty and cluttered and no carts are available.
This store is very dirty, cluttered, and the isles are impossible to pass through because stuff is all over the floor. The shelves are almost empty in some areas. No carts are available. I had to walk outside and clear around the store to the back in order to find a cart. When I asked who the manager of the store was, the women said "I am, do you have a problem?" She said it in a disgusted and almost threatening tone of voice so I didn't engage her. I won't go back. People are constantly complaining that there is never a checker or they have to stand in line forever. I hope something can be done because treating customers like this will run the business off.
plastic cap on the straw broom handle came off
On August 10 while cleaning my kitchen a broom purchased from the dollar store feel toward me and cut my face. The plastic covering to the handle had come office. I didn't think it was a big deal because I was just grateful it didn't hit me in the eye. However, when I Iooked in the mirror I had a big gash on my face. I immediately began to disinfected the...
Read full review of Dollar Generalher name tag says ale
The name tag says ALE. She insisted on Teaching me (a very Midwestern accented woman from Michigan) Spanish. I spent 20 min one day not being rung up because she insisted on teaching me Spanish. She even got other shoppers involved who also spoke Spanish. She Stares at me and follows me around the store. In fact that will most likely get worse as I am sure...
Read full review of Dollar Generalmanagement and non employees working
I once worked with the company. Enjoyed the customers for the most part. Worked with some great woman. Had issues with the night cashiers jobs that were put upon me. I had to go light duty so that helped some. Came to the point where I couldn't do my job as night cashier and offered mornings/mids on the days she had open. At that point she was no longer willing to work with me, she let me go. We went through a few employees during my time. The only constant with this store is that when the manager works, her boyfriend is there. He is either standing/following customers to see if stealing, hovering over the gate to registers when she is at them. Always jumping in guest conversations, directing wherever they might need to go. Helps with truck, recovery, hangs in stockroom when she's back there. I was just wondering if that was normal or does every employee get to have that benefit? Time and time again she has gotten away with it. We would get in trouble for not getting much done while she is getting her stuff done plus with help. Now, I was told to go to another store and shop. I gave her a few days to get over it. And now they both ignore me and my husband. It isn't how a manager should be to a customer. Civil not rude.
disputing bill/purchase, management behavior, rug doctor rental was all wrong
On August 31, 2019, I went to Dollar General Store #15141 located in Lewisburg, WV. I came to purchase variety of things plus rent a Rug Doctor. I looked at them different times before this day and there was always a sign hanging up on the display stand stating they had a Rug Doctor Pro Spot Cleaner/Detailer for $24.99/24 hr. rental or $19.99/4 hr.rental...
Read full review of Dollar Generalwent in to buy a 18 pack of busch beer sign on cooler door said $9.50 lady at counter said she couldn't give it to me at that price. 🤬
Was going to buy a few things for hurricane and grabbed a 18 pack of Busch beer got everything else went to checkout and lady said beer wasn't on sale I tried to tell her the sign on the cooler door said it was she said her boss took them all down I told her she must of missed that one and the next thing out of her mouth was I can't over ride it. So I left and was very upset. I didn't purchase anything
Read full review of Dollar Generalthe store, rolltainers and the manager
Store 14211 kalida ohio. This manager is a very rude lady. When she talks with me she just laughs like I'm a joke. She always has a comment on how she is fully staffed like, she don't need any help. Ok, so answer me this. When I shopped there today, Rolltainers were at every endcap. It was very hard to get thru the aisle. Shelves were not recovered and low. So, miss manager. Stop talking down to me, talking to me like I'm a joke. You obviously do not have the staff that knows how to take care of your store. Your place looked no different than any other dollar general. Maybe if you gave me a position, your stock would be on the shelves instead of sitting in the boxes on Rolltainers. Lower your ego and stop acting like you are better than others.
No. Not at all. I help my coworkers, always have ... Don't want to work there anywayz ...
Couponing
Every time I try to use a coupon they don't scan . The manager Michelle was very rude today I asked why it wouldn't scan it was the right coupon and not expired. She agreed but told me she couldn't help me and she was the manager so don't ask for one. I complained before and all the response I got was uninstall my dollar general application and re install...
Read full review of Dollar Generalservice
What has happened to this location? It use to be really neat and well stocked. It seems that the manager was on leave and the substitute is not as good. The staff does not seem to follow thru on stocking and you have to go search for someone to ring you up. The aisle are cluttered and you can't push your cart thru. I hope you can bring back the previous manager. She ran the store so well and it felt like a community store.
Read full review of Dollar General and 1 commentdr peppers
Lipan is a small town population 435 . We where very excited to have a Dollar General come to our town so we don't have to drive 20 mikes to the nearest store to get something we need but since the Dollar General has came to our town everyone we go the this location 9 times out of 10 they are outta Dr pepper . I can understand this happening acctionally but...
Read full review of Dollar Generalfired really for nothing
I am a former employee of dollar general. I'm the only one wh has been there over a year. For starters they forced me to be part time all because I had a second job that didn't interfere with my work time at dollar general. After that the new store manager then took me from 30 hours a week to 11 hours a week. I was off 8 days cause not only was I scheduled...
Read full review of Dollar General3/12 packs for $11 sale
I went to get some groceries at DeKlab Illinois south 4th street location and when I went to pay for my pop which had 3/12paks for $11.00 below it was not honored by the store. As you can see in my pics it was marked 3/$11 but Manager would not honor this. Her response was that corporate sends down the strips that go on the front of the shelving that are...
Read full review of Dollar Generalmelvin veach stalks me
Melvin Veach stalks me and he works at the Laverne Oklahoma Dollar General he rang up 4 charges on my credit card this morning and it took all my money for food. He pretended he was on the phone with your central office. And told me all my money was put back on my credit card...but he stole my money! Why is this going on here in Laverne Oklahoma? How can workers be allowed to target and steal money from customers? He took all my money off of my card! And then lied to my face! Sick of him and a couple of others who steal from me and others!
delivery trucks sitting in parking lot of the store leaving the truck running all night
I called the dollar general and talked to a Lilly the assistant manager last night @ 9 pm. I informed her that the delivery truck running outside the store should be turned off by 12 I was being generous with the time. Your company prides themselves on putting there stores in small communities, well guess what ? Our bedrooms are right outside that store. The law states and this is the law # 2018-15 . No noise, back up horns, truck noise after 11 @ night. Here it is 3 am in the morning and the truck is still running. I've complained recently about delivery trucks b/4 8 am now I am complaining about trucks running all night. The drivers spend the night in the truck and leave it running overnight while they sleep, .unfortunetly I am not able to sleep. It's detrimental to my health. Called the police he turned it off right b/4 they got here, after they left it started again. Three strikes and your out. Unfortunately you don't take this serious b/c it goes on now everywk enough is enough so many complaints and the city will fine you maybe that would be better since being nice and writing to you and calling the store isn't enough. This won't be the last time you hear from me b/c tomorrow morning I will be @ the store complaining to your manager. I will leave my name And number tomorrow with the store manager about this problem and hope that it will be rectified
NO the law is in Atco N.J. 2018-15 No Noise after 11pm to 8am. Anything detrimental to the health and well being of the ppl. Since they chose to put there building in between two houses they must respect how we the ppl feel and we feel we don’t want any trucks running leaving diesel smell to come into our bedrooms . Noise like backup alarms on there trucks and there radios playing sorry you have a hard battle with me believing any of what you are saying since I experience this @ least twice a wk. Hey they can buy my house to expand there parking lot which would be there best bet!
I don’t care who, what, where or why, bottom line is it has Dollar Generals name on the side of the truck they are responsible for there stores deliveries. Not here to debate, just fix the damn problem and stop letting drivers do as they please. Kinda funny that once I went & spoke with the manager and not the little puppets In place things got a little better b/c he talked to the drivers.
consumer confidentiality
To whom it may concern;
I've sat on this for about 3 weeks now, hoping that my feelings would pass, and they were just due to my son's bad experience working at the Bonne Terre Dollar General Store. But the longer I think about it the more upset I've become, and have decided to give you all an option to take care of this problem before I'm forced to.
We live in a small town, so everyone knows everyone's business. While waiting in the checkout line, a friend of ours listened to your cashier named El talk and tell lies about my son and family's personal business. In particular that we have guns at our house. She has ABSOLUTELY no business sharing that information with ANYONE! If I hear anything else like this, I WILL file a lawsuit against Dollar General without hesitation.
Most Sincerely,
C.D.Johnson
Condition of store and property.
I am Walter Mansfield and live at 211 W. Grand Ledge Hwy. which is right next door which means the Dollar General Store is right in my back yard which also does not please me. The problem started with the construction. During the excavation it was obvious that there was going to be a problem with the drainage of a low spot on our adjoining property line...
Read full review of Dollar General and 3 commentsassociate
I had three probems with the same associate. First, I had cat food that was advertised for a price, but not ringing up that price. The associate said the ad was no longer valid and didn't want to change the price. The ad was hanging in front of the cat food in the aisle. If it wasn't valid, it should not have been there for customers to see. Then, I had...
Read full review of Dollar General and 1 commentsecurity
This afternoon I was at your Dollar General Store located at 830 49th St N, Saint Petersburg FL 33712. I stopped to pick up some food for my goddaughter. While in the checkout line near the front door a man began to curse at me and other customers. He came in and out of the store daring people to say anything. He had backpack a bicycle and metal fixture to...
Read full review of Dollar GeneralAbout Dollar General
The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.
In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.
Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.
While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
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4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.
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Overview of Dollar General complaint handling
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Dollar General contacts
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Dollar General phone numbers+1 (877) 944-3477+1 (877) 944-3477Click up if you have successfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 944-3477 phone number Click down if you have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone numberMedia Inquiries+1 (615) 855-5775+1 (615) 855-5775Click up if you have successfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (615) 855-5775 phone number Click down if you have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone numberPaid Advertising Inquiries+1 (888) 877-9374+1 (888) 877-9374Click up if you have successfully reached Dollar General by calling +1 (888) 877-9374 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (888) 877-9374 phone number Click down if you have UNsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone numberHuman Resources Inquiries+1 (800) 678-9258+1 (800) 678-9258Click up if you have successfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (800) 678-9258 phone number Click down if you have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone numberCustomer Service Inquiries+1 (855) 275-3447+1 (855) 275-3447Click up if you have successfully reached Dollar General by calling +1 (855) 275-3447 phone number 1 1 users reported that they have successfully reached Dollar General by calling +1 (855) 275-3447 phone number Click down if you have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number100%Confidence scoreHuman Resources Inquiries
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Dollar General emailscustsvc@dollargeneral.com100%Confidence score: 100%Supportdstewart@dollargeneral.com94%Confidence score: 94%marketing
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Dollar General address100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
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Most discussed complaints
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I live in small town in Illinios have been to at least a dozen different stores in different towns. less than a handful are always neat and well stocked. I think it comes down to management. There is definitely a staffing problem. They expect staff to run back and forth between stocking and cashiering. If the manager is a good manager, they are able to retain a good team. It also comes down to type of district manager in any location. the problems start at corporate level, they want the most out of the lowest paid employees on the floor. Not enough room for amount of stock sent to some smaller locations.
That seems to be the biggest complaint about Dollar general, isles full of carts with the mdse and nothing put on the shelves. This company needs to take some lessons on organization of there stores and train there employees . Hold them accountable for there actions. It could be a great little store if there employees were friendly and you had mdse to buy