Menu
Write a review
File a complaint
Dollar General Profile

Dollar General

www.dollargeneral.com

Learn how the rating is calculated

1.2

Overall reputation rating based on reviews and complaints

Dollar General earns a 1.2-star rating from 11 reviews and 3862 complaints, indicating that most bargain shoppers are dissatisfied with their purchases.

Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Dollar General Complaints Page 16 of 194

ComplaintsBoard
M
12:12 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General Dollar General Store 21 Nocona Texas, fraud on my debit card

Purchase shows on my bank statement on 10-19-22 for $77.06 at Dollar General store 21 Nocona Texas. I have never spent that much there as I am retired and on fixed income and only buy incidentals there. I am getting the run around on this. Cant get a person to help and cant find any help on line. This Just Ask crap is no help and wants me to pay $50 a month! Now its the principle as much as anything. I will not let this go and I have all the time in the world

Desired outcome: I want to see the reciept and when it found to be a fraud I want my money back

Read full complaint
Hide full review
ComplaintsBoard
R
11:30 am UTC

Dollar General Employee irresponsibility

I have been in the colon michigan store on multiple occasions where there are children running behind the counter and in what appears to be the office. I am afraid that these are the children of the workers and are being forces to be at work with there parent. I feel this is very inappropriate and I don't think that this is something that the dollar general management would tolerate.

Desired outcome: Just hoping that these children wouldn't be allowed/forced to be at work, this seems to also be a liability issue.

Read full complaint
Hide full review
ComplaintsBoard
D
4:32 pm UTC

Dollar General I purchased a $500 apple gift card

Hello i went to the dollar general on Route 201 in Rostraver Friday November 25th around 3 pm and i purchased The $500 gift card and as i was making the purchase a young employee went behind the counter just as it was going thru and said to the other employee that was waiting on me i could use that and the next thing i knew no receipt came out and sumone snatched the card off the counter so fast my head was spinning. So im pretty sure they stole the card from me and gave it to her because i also went to my bank with the police and they told him the purchase did not go through because the receipt did not print out, but the woman at Dollar general there had him convinced that the purchase did not go through when it did and then after that we went to the bank and they told him it did go thru. And then the bank also told him and me that if it did not go thru like they sed it didnt my $500 wud b back in my checking account first thing Monday morning but here it is Thursday afternoon and it still is not in my account and i wud b very happy if these people were fired for their thievery as i was making that purchase for Xmas presents for my grandchildren and i want my money back pronto!

Desired outcome: I want a refund immediately!!!

Read full complaint
Hide full review
ComplaintsBoard
M
2:52 pm UTC

Dollar General Order pickup

The Dollar General in Flint Texas has cancelled my last two orders. When I called for an explanation the man I talked to didn't know. I then asked him if the had some other items I remembered from the order and he said yes. I'm handicapped and its very difficult for me to go shopping throughout the store. In the past I never had any problems like this. I'm really disappointed that I can't shop here anymore. Please explain what I should do. Thanks

Desired outcome: Resolve problem so I can start shopping with this Dollar General again. I'd appreciate a response. Thanks

Read full complaint
Hide full review
ComplaintsBoard
B
1:09 pm UTC

Dollar General Please help me get this fix

I paid for a phone card and it will not work because it don't have a pin I have being on this send #11-23-22 and the store can't get it fix I paid #$302.56 because I got two card. The cards I got was one year plan for $99.99 two time and the other one was for $39.99 and this one is two time and I call and dean said he is still working on it wiyh know answering so will you please help I can't be out of $302.56. Oh my name is betty brown if you need to talk to me just call this #[protected] or [protected] that is other phone thank you

Read full complaint
Hide full review
ComplaintsBoard
L
11:54 am UTC

Dollar General Wrongfully terminated / no empathy

I was termed and not given a reason why. I tried to dispute it considering I did give almost a decade of my life to them and I was told they could not give me a reason why. The amount of disregard to the employees is beyond and very disheartening. I put a lot of heart into what I did there and spent years telling people the job really was not that hard if they just all worked together and did not take everything so serious. We did great with that mind set. I had compliments from my DM and RM about my stores and customers every single day. I went through a lot of ups and downs with the company. To be shut out and pushed out the way I was for sure hurt, but to make sure I suffer in the mean time trying to build my life back together after and not even let me get on my feet is just shows what everyone has been trying to tell me all along. Dollar General will not give a thought or concern about what what happens to the employees when they are gone or at all for that matter.

Desired outcome: I do not want to be denied my pay while trying to find another job and I wanted to have an actual chance to talk to someone who cares. I know my DM did not care or think twice when I left.

Read full complaint
Hide full review
ComplaintsBoard
A
7:12 pm UTC

Dollar General phone card did not accept return

I purchased a simple mobile card in dollr general store #4125 at5957 E Va. Bch Blvd Before i buy This card i just clearly talk to the cashier that if i donot used the card can i return it witth my reciept cahier name is Caitlin She make sure that they will accept it

After 12 days i did not used the card so i went there to return it because im with my speed mobile now But the cashier not Caitlin refuses it i bring my original receipt she just call some one with the cellphone to hear to me that no return

This is a call from everyone dont trust the cahier they are all lier

Read full complaint
Hide full review
ComplaintsBoard
K
12:46 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General service

Hello I was at the Punxsutawney PA Hampton Ave DG last night...I was at the register and the employee refused to check me out ..I was told I had to use the self check out...I do not use the self checkouts .. she insisted and went as far as taking my items to the self checkout and started to do it herself. She was very rude and said they had to do a large percentage of self checkouts. I was upset and said forget it and left the store empty handed and went to Family Dollar. I know the self checks out are good for some customers. It should be a choice not a demand. The clerk was rude and would not do HER job. I will not return to DG if I have to do self check out, Thank you

Richard Long

159 Cloe Church St

Punxsutawney PA 15767

[protected]@yahoo.com [protected]

Read full complaint
Hide full review
ComplaintsBoard
J
4:23 am UTC
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This has been an ongoing issue for about a month. I've been kicked out of dollar general several times now because I was wearing a drawstring backpack. The bag usually contains my FPV headset, my tablet, my SSD for FPV footage, my drone, and whatever other electronics I might need that day. The first time it was a male cashier who told me I had to leave it...

Read full complaint and 1 comment
ComplaintsBoard
J
2:05 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General Employee named Wendy in Kingsland, TX

My name is Jaime Crawford. I have been contacted by several people who will be lodging complaints as well about a Wendy asking for donations to bury her dead son. She doesn't have a son. The person she is trying to collect for my deceased son. His funeral has already been paid for and has been buried for several months as well. She has been told to stop defrauding the community. I will be contacting the local Sheriff Department as well. This is a small community, so everyone knows everyone. I don't think she would think it got back to me. If she has collected any money, it needs to be returned to the rightful people. If not, I will pursue charges on her for fraud and theft. That money doesn't belong to her nor does she deserve it. She is using your company name and customers to benefit her fraudulent intentions. I will not stand idly by while she is trying to gain monetary value from my son's murder. If you have any questions or concerns, please free to contact me at [protected] at any time. My email is [protected]@gmail.com as well.

Desired outcome: I do not want an apology from her. I do not want to even speak to her ever again. I would for her to face the consequences of her actions either legally or being let go.

Read full complaint
Hide full review
ComplaintsBoard
K
1:34 pm UTC

Dollar General Paycheck

I was working for the dollar general in Bayard Ne about 15 minutes from Melbeta ne. My bank account had been over drawn and they closed my account and because of that I did not receive my paycheck for the week of November 6th to November 12th. It took two weeks and because I hadn't received it, I was unable to make it to work Thus resulting in my termination due to the fact that I did not have gas to make it in on my next shift.

Read full complaint
Hide full review
ComplaintsBoard
D
12:33 pm UTC

Dollar General I was fired for wrongfully reason

I was fried due to a customer came in the store and ask to put money on his cash app and he did have the money in his hand as I when to reach for the money he said no I am going to put on my card but I already hit the button. he knew just what he was doing as you can see on camera I started to precede after him but I stop due to I was putting myself in danger so I stop and call my boss but she didn’t answer for about three hours and I also call cash app myself. trying to stop the process so If I was a bad employee why did I get fried my Boss Said my door was short but thats a lie she brought was covering for her man which is the store [censored]. manger now isn’t that again store policy? I am a hard working woman and I didn’t deserve-to be fried I was the only employee in the store in the morning from 8:00 till 1:00 that is not protocol for one person to be in the store along is it? I can go on and on Hell why she was home sick I took four bank deposi to the bank for her. I never got training for nothing and I work at normand store I never had a problem so why is it that it was at her store? setup thats what that Was. I am willing to work and I had ask for a

transfer before this.

Desired outcome: My job back at another store please

Read full complaint
Hide full review
ComplaintsBoard
P
10:54 am UTC

Dollar General Compensation

I have been with the company for 3 yes now but on Thanksgiving day I was told I needed to find another place to live so I contacted my manager that I needed the next day off and would be contacting hr she put me on schedule anyway so again told her I need day off would be contacting hr, in return she text me she was going to terminate me, told her again no I wanted a transfer, district manager Kelly told her to fire me. WOO

Read full complaint
Hide full review
ComplaintsBoard
A
9:54 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General I wish I could buy diet sunkist soda at Dollar General.

I live in Marshall, Mo. Wish our store had diet orange soda. Competitors don't keep in stock for very long. Maybe it is a small town problem. It would be nice to have a new bigger store in Marshall. Newer stores have more space in isles. Its getting harder to walk with people sharing same space.

Thanks for putting the self checkout in, It helps speed things up.

Read full complaint
Hide full review
ComplaintsBoard
F
4:19 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General Horrible customer service at dollar general on pike in north little rock, #12953

On wednesday, nov. 23, 2002, I went to the neighborhood dg and I picked up $30 worth of items, went to the check stand and was asking the cashier about a pack of cigarettes, she picked up the wrong item because she was not listening to me, I spoke louder so she could hear me and she said "you don't have to yell." I said "i'm not yelling, you didn't hear me so I spoke louder." she made a deep sigh and said "in about two seconds i'm going to cancel this transaction." I said "fine, keep all this stuff" she called me a [censored] and I called her a [censored] back. As I was on the way out the store I realized I still had a package of coffee in my hands and didn't want to be accused of stealing so in my anger I threw the package to her and she caught it and continued to call me a [censored] as I left the store. This all happened at around 8:00 a.M.

Check the video and you will see the whole transaction and what bad customer service she delivered. I will never shop at this store again! But I also think she should be fired. I don't know her name, but again if you check the security video for the store #12953 at 8:00 am, you will see the whole thing.

Desired outcome: SHE SHOULD BE FIRED.

Read full complaint
Hide full review
ComplaintsBoard
B
10:39 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General the ads

In the $ General ad: buy 2 gift cards, get $10.00 off! or 20% off! It's thanksgiving day and the person ran them all together and we did not get the money off we were shown in the ad! We went to the one in Borculo, Michigan with the Zeeland address! Store #19343 phone#[protected]

Ref: [protected] Aid:A0000000042203

Our name is: Bernie and NIna Schipper 11040 Polk St, West Olive, MI 49460

Phone # [protected]

Desired outcome: We bought 4-$25 Cracker Barrel and we should of got $10 off instantly for buying 2! We bought 4=$20! Then we bought $30 Burger King,2-$45 Applebees! And we got 20% off them! Sorry to say the same thing happen last year! r $20 plus whatever

Read full complaint
Hide full review
ComplaintsBoard
H
1:45 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General Prepaid cards not working

I had purchased 3 gift cards for $500.00 ea. I have photo of front and back and of all 3 receipts. 2 of the 3 cards had issues and could not charge on for the balances. I I have 1 card with a remainder of $420.78 and another card for $500.00 never used. I was told that without the original receipt there is nothing that they can do. I was the purchaser on my credit card and as stated have front and back of cards unopened with copys of receipts. When I call the for help they hang up, this happened to myself, my secretary and as well as your store manager when I phisically took them to the store I purchased them from. I need some immediate attention on this.

Desired outcome: Reimbursed

Read full complaint
View 0 more photos
Hide full review
ComplaintsBoard
M
11:49 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General Awful Disgusting Milk

We purchased dollar general brand milk today the clover valley! Never in my life will I ever buy it again ever! It is the most disgusting milk I’ve ever had! To me it taste almost like the smell of raw eggs! I almost got sick from the taste. It was in date not spoiled , sealed. My cats won’t even drink it?! Disgusting isn’t even a good enough word to describe it honestly!

Read full complaint
Hide full review
ComplaintsBoard
L
2:31 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General FedEx Pickup Service

I dropped off a FedEx package at the DG on Hwy 394 in Bluff City, TN on Thursday 11-17-22 and it sat there until today 11-21-22 when I went back (for the 3rd time) and made the kid give it to me so I could take it to Walgreens, where they have competent employees who know how to scan in packages. This isn’t the first time I’ve had to go back there to check on a package that wasn’t picked up. The kid who is always working will NOT scan it in when dropped off. He makes you write down your phone number so he can enter it whenever he gets around to scanning it in. Today his excuse was that FedEx had not been there since last Wednesday and his scanner was broken. How about reporting it broken so it can be repaired or replaced? And FedEx probably hasn’t stopped by because there has been nothing scanned so they think there are no pickups there. My package could have already arrived had it been scanned on Thursday but due to his lack of concern and incompetence, it’s just going out today. Unacceptable! If you offer this service, train your employees on the procedures so the service actually works!

Desired outcome: Training employees on handling FedEx drop offs if you offer the service.

Read full complaint
Hide full review
ComplaintsBoard
G
8:28 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General Disrespectful store managers

I used to enjoy this store out of the many of them in my area this was my favorite. Until I could hear them cursing loudly screaming across the aisles at each other speaking very loudly and poorly on the other associates. The worst of all was the supervisor Jennifer she always had this poor attitude, and her children ran through the store daily. It has been many times I have even seen these children take items and run out of the store with no intention of returning to pay for them. Most days this "manager is sitting in the back of the store never eager to help customers and when she does, she is the rudest of them all. She has on many occasions laughed at the disabled that have come in assuming that no one was paying attention to her ignorance. Being that my brother and cousin are both disabled It really breaks my heart to see people do this, as for her assistant manager Freda she is also a manager that doesn't know how to speak to other associates or customers. The customer can be older or younger and she doesn't care how things are said or expressed. Again, she has a bad habit of taking things that she doesn't pay for. Walking out the door like no one every pay attention. I am a huge fan of discounting, so I am always at this store but if they aren't dealt with, I honestly refuse to ever shop at any dollar general again. I mean what supervisor do you know gloats about not ever getting fired because she's been with the company over 10+ years and knows how to do things the "right way"? I honestly am disgusted with this store and my last time going which wasn't long ago I have decided it'll be my last time until things are resolved. I have also spread the word about this store to several of my colleagues to never attented this store under any circumstances until this problem is fixed

Desired outcome: My desired outcome would be for them to be let go and new management to come in and refurbish this entire store.

Read full complaint
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
Dollar General Category
Dollar General is ranked 13 among 103 companies in the Retail Stores category