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Dog Ear Publishing Customer Service Phone, Email, Contacts

Dog Ear Publishing
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www.dogearpublishing.net
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2.1 11 Complaints
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Dog Ear Publishing complaints 11

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5:06 am EST
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Dog Ear Publishing Want my production files

I am a former publisher of Dog Ear publishing since 2010. I was not notified of them going out of business and not given the original print ready production files of my book titled A Sense of Comfort for You and Your Loved Ones. My name is Frank Nelson. My email is [protected]@yahoo.com. I would like to obtain my production files.

Desired outcome: obtain my production files

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9:58 pm EDT

Dog Ear Publishing Ordering

My last successful order was in March of 2020. I'm now trying to re-order more books but the website says "this book is no longer available". It also said that in March so I had to e-mail a Chris Robinson to place an order. When I got my last order I was surprised that Dog Ear was NOT the publisher but Book Plate. I tried looking at Book Plate's website but the website has been disabled! Thank God I saved all of my book files and I'm now creating a 2nd edition of my book on Kindle Publishing.

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11:12 am EDT
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I have been trying for months to get in touch with Dog Ear Publishing. I tried emails, with no reply, phone numbers are no longer in service and now I see the website has been taken down. Haven't received royalty payments in some time. And now with the website down there is no chance of getting prints through production files. What are authors to do about prints?

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Is Dog Ear Publishing legit?

Our conclusion: After a detailed review, ComplaintsBoard finds Dog Ear Publishing to be a trustworthy company. Although there's a 27% resolution rate for customer complaints, which deserves attention, Dog Ear Publishing is known for their high standards and safety. If you're thinking about dealing with Dog Ear Publishing, it's wise to check how they handle complaints.

Dog Ear Publishing earns a trustworthiness rating of 94%

Highly recommended, but caution will not hurt.

Dogearpublishing.net has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Dogearpublishing.net has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Dog Ear Publishing and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Dogearpublishing.net appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Dog Ear Publishing's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 27% of 0 complaints were resolved.
  • A user on Complaintsboards.com notes that they were interested in purchasing a product from Dog Ear Publishing, but after conducting a search on multiple review sites, they were unable to find any reviews or feedback. The user advises others to be wary of the company's lack of online presence and to consider alternative options.
  • Dog Ear Publishing protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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3:15 pm EDT
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Dog Ear publishing has published my books for the last 4 years. Suddenly, none of their phone numbers or email addresses work. Their website is also appears to be shut down. I can't get any of my production files to continue the printing of my book. I also haven't received any royalty payments for 2019. It still shows that they are selling my book on...

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11:18 am EST
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Dog Ear Publishing Author royalties

After publishing five books with Dog Ear, I have finally been bilked out of all profit payments due me for 2019. It is impossible to get a hold of anyone for explanation, particularly Ray Robinson, the company's owner, who has refused to respond to numerous emails and phone calls. I have also spoken to other company representatives who merely refer me back to Mr. Robinson. This refusal to pay royalties and failure to respond to complaints has affected many other Dog Ear authors, resulting in its "F" rating by the Indiana Better Business Bureau and the revocation of its accredidation. I have also registered a complaint with the Indiana Better Business Bureau.

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8:06 pm EDT
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https://www.indystar.com/story/news/investigations/2019/08/07/dog-ear-publishing-accused-owing-thousands-self-published-authors/1860676001/ Authors, please protect yourself from theft. Do not use Dog Ear Publishing under any circumstances. This company has been ripping off authors, withholding royalties, and has been non responsive to complaints. They've...

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10:32 am EST
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Dog Ear Publishing Self-publishing package

Dog Ear Publishing has excellent intake information, and the product it produces looks very good. That's the upside. Now for the downside.

Dog Ear has not delivered book orders on time almost ever in the several years I worked with them. They say "can be printed within 24 hours", but usually is within a week. I paid over $100 for an expedited order, but the guy who was supposed to get the book shipment got a note the shipment would take an extra week - what did I pay for? Oh, and... Dog Ear did not send me the same notice. So I did not know the $100 expedited shipment would be late until a possible client called me furious I did not deliver books.

Worse is how the staff is. I have months and months of emails where they were like the keystone cops - sending me the wrong files to review (someone else's cover, someone else's file), sending me an old file when I had already sent back edits. I would respectfully return, work it out, but eventually they started to get testy with me. There was no one to raise the issue with because they are all friends there, really unprofessional, and the guy ended up defending the woman whose crazy emails I produced for him to see - he refused to read them. Acted as if he was above that sort of thing.

Their 888 number on the website sent me to a woman who acted annoyed and said I was supposed to select one of the number options, but there were no number options, and when I told her she was annoyed - not helpful. Again, a bunch of juveniles.

It's too bad. There are things they do right, but they are cynical about their clients' right to expect good service and clear commitments. I wouldn't suggest them to anyone ever.

Options include Create Space which is very good finally, or other groups.

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3:24 pm EST
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I received my complimentary copies of "Legacy of the Light", and all I can say is: FANTASTIC! The book looks EXACTLY as I hoped it would. It is a bit surreal for me to see something that has been a part of my life for some years actually done as a book. I have gone from someone who "is writing a book, " to someone who "has written a book." A nice change...

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4:00 pm EDT
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This company pays Google Adwords to advertise under my book publisher's name "American Book Publishing" so it comes up in searches under my publisher’s name with the intention to harm their reputation with prospective writers researching my publisher by giving false information to win authors over to their company in their deceptive advertisement titled...

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5:46 pm EDT
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I purchased Google ad service. Over 625 clicks went directly from interested parties to my web site (this company had created) at Dog Ear and only resulted in one book sale. That one sale cost me over $500. Hey, I thought I was supposed to be making money? Advice for the novice: don't get linked up with any P.O.D. company that doesn't use a third party pay...

Read full review of Dog Ear Publishing and 29 comments
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5:40 pm EDT
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Sadly I feel good to see I am not alone here! I work very hard to write about my life to give hope to others, to find out that my editor and Dog Ear publishing have decided to contract between each other and not to tell me about it. the package I picked did included advertisement, naturally after (thank god) a short time with help of friend I found out...

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Overview of Dog Ear Publishing complaint handling

Dog Ear Publishing reviews first appeared on Complaints Board on May 9, 2009. The latest review Want my production files was posted on Jan 20, 2022. The latest complaint Dog ear publishing - fantastic was resolved on Dec 09, 2013. Dog Ear Publishing has an average consumer rating of 2 stars from 11 reviews. Dog Ear Publishing has resolved 3 complaints.
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  1. Dog Ear Publishing contacts

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  3. Dog Ear Publishing address
    4011 Vincennes Rd, Indianapolis, Indiana, 46268, United States
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Dog Ear Publishing Category
Dog Ear Publishing is related to the Books and Magazines category.

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