I ordered books from Natural Cures via the telephone. The customer service rep asked if I wanted additional items such as monthly newsletters, web access, other books, etc. I said, No, No, No repeatedly only to find out that they had automatically charged my account every month for a newsletter subscription and web access. My husband, who takes care of our bills, did not know that I did not authorize these charges, so he never questioned it or brought it to my attention. I only learned about it in December 2007, and this company had charged my account for the past 4 months! When I called to ask for a refund, I was told that they could only refund the last two months per their policy. I asked to speak to a supervisor and was told they did not have one. After arguing with their rep, I was told that they could "pull my recorded phone call from my initial order and if indeed it shows I did not authorize the charges, they would refund the other two months". I was asked to call back in 72 hours for the results of the taped telephone conversation. To date, I have been unable to contact anyone in either of their phone numbers. I have waited for over 30 minutes trying to call both numbers. I would like a call or email from these crooks!