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Chessler Books Complaints Summary

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5:39 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Chessler Books Fake

In an effort get background information on merchandise that was claimed to be authentic, Chessler Books sent me scathing emails and used several insults instead of producing any documentation of the authenticity.

Signatures, grainy photographs and customer endorsements are easy to fake.

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Chessler Books
Evergreen, US
Sep 13, 2009 9:57 pm EDT

The above complaint is fanciful. This person bought a New Zealand $5 bill signed by Sir Edmund Hillary for resale from us, two years ago, and when his customer asked for proof of authenticity, he came back to us asking for a "Certificate of authenticity." Since we show photos of Sir Edmund signing items for us on our website, and have been selling items signed by him for twenty years, and have voluminously described how we met with Sir Edmund yearly and contributed thousands of dollars to his charitable foundation, we felt that producing a "COA" was redundant.

What is more, we come from the world of rare books where "COA's" are not used. It is more common in the world of plastic replicas of Dale Earnhardt's cars, a type of business we choose not to emulate. The authenticity was proven enough for the complainant to buy from us, but he is asking us to make his life easier to make money on our work and charitable acts, and this we chose not to do. We were never rude to him, and explained the reasons we do not offer "COA's" using the same language we used in this paragraph.

In the attached photo, Sir Edmund is signing ice axes for us in 2003. The photo is cropped, but in the lower left hand corner, you can see a human hand. That is my right hand.

Michael Chessler, Owner, Chessler Books, The world's leading seller of mountaineering books and collectibles. www.chesslerbooks.com

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