DishTV India’s earns a 2.8-star rating from 1 reviews and 185 complaints, showing that the majority of subscribers are somewhat satisfied with service.
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false promise & pathetic call centre
I was informed initially while applying that if i pay monthly 300 i will get all the channels...
To my surprise i am getting only the hindi channels english channels and punjabi channels ( god knows why punjabi channels)...
1. Why cant i get all the channels if i have paid for it...
2. If there is any change in the tariff plan, why is it not communicate...
Hope Dish tv does not expect customers to keep the channel' dish interactive' on all the time to know there info...
When i called up the customer care... some parrot amit picked up saying that you were offered full channels and what you are getting is full channels expect for the others. This guy was not at all understanding, rude and no customer service knowledge... I am planning to g legal with this kind of service...
Rgds
Ajay
Dear Arun Kumar,
I guess you are a part of Zee Dish tv union...
1. My subject line says false promise. I was offered 3 packages.. 270 and 300 . Wherin 300 was for all channels.
2. I never opted for punjabi channels.
3. " And all this information is available on their dish interactive channel, about change of package and others." I already mentioned that they should not expected people to keep that channel on to get to know the offers. Specially when i was clearly informed about the offer i opted for.
before one yr of purchase smart card not working
I broght diss TV Nov 2006 Spt 2007 its smart card is not working it is saying 402 check smart card. when i called customer care after so much waiting (you will never get connected to toll free no.) they are saying contact dealer and buy new card.they had such bad customer care rather than trying to resolve my problum they leve to me find solution
I brought dish TV Nov 2006 Spt 2007 its smart card is not working it is saying 402 check smart card.the above comment is also not working.We tried cleaning the smart card with cotton n had on the stb but still it says 402 check smart card.can anyone kindly guide us what to do regarding this since no response from customer care also...
Yes it works. Thanks
Dear Friend,
Nothing to worry about that...its just a smart card error...just what you need to do it...take out your smart card and clean it with cotton and insert it once again...and then switch off stb and restart ...it will work fine.
renewal problems!
I tried to renew my dishtv subscription for VC No. [protected] using www.dishtv.in and ITZ dishtv cash cards worth Rs. 600. After entering the cash card details I got the message that transaction has failed. But upon checking the ITZ website I discovered that already payment has been made to DISHTV B2C. But my account does not show the 600 Rs. amount added to the balance.
Beware!
The complaint has been investigated and resolved to the customer’s satisfaction.
I am yogesh khanna my vc no.[protected] I recharged my dishtv in 24march by rs1625our transaction no.[protected] on tv sereen is shon nil so crrot this
my v c no. [protected] . ye mera demo no. hai main isko normel me convert karwana chahta ho mera distr. jindal comm. kkr hai maine one week se convert karne ke liye keh rakha hai per koi sunwai nahi hai wo kehte hai karnal mail bhej rakhi hai ho jayega maine prempal ji se baat ki hai wo bhi lare de rahe hain unka no.[protected] hai jo ab pichle 2 din se phone nahi utha rahe hain. main khud ek dealer hoo mere sath aese ho raha custmer ke saath kya karte hoge maine suru me 10 box purchase kiye the or maine sare dish sale kar di lekin meri demo phir bhi band ho gaye kyo ... baad me pata chala ki jindal comm. ne jo box mughe diye the wo kisi or dealer ke naam the .ab sir meri ek reqest hai ki meri demo jaldi se jaldi convert ker deve bas mughe or kisi se gila sikwa nahi dhanyawad geeta communication sec.7 mkt. kurukshetra
I am a subscriber of Dishtv under VC no [protected] I purchased two Itz cash value at Rs 125 each and sent the Itz a/c numbers and passwords through SMS but only one of them is acknowledged by Dishtv (57575). I try to log in throuh www.dishtv.in but failed. Some of the site in the website are expired.
I will give you the email id of dishtv customer care, just mail your concern their for quick resolution of your complaint along with your complete details like VC Number, Address and Contact Number.
Email Id: customercare@dishtv.in
I am a.k.singh. My v.c. no. is -[protected] . I recharged my dish tv in 2nd week of oct 09 by rs.190& rs 2000 . My tv screen is showing recharge amount rs 00 & validity date 00 . please cnf my dish tv recharged or not . if recharged then date of validity ?
I am agree that dishtv people are not sincere towards grievances of customers. They are not acknowledging the payments. Their software is faulty. It always shows error.
How you can say dish TV is better when one can not find which programme is running on a channel? Information bar always show either not avaiable, loading or programmes which are already finished. Why it can not be one which is running and which would fillow. Also we are not able to monitor the channels while finding a particular channel which one want to watch!
All this is well priovided with Tata Sky T.V. I suggest dishtv to copy from method from Tata Sky.
Another problem is that mainly during start up, advice flashes to contact customer care, a number which always remain busy. After few trials of off and on or, waiting for 5-10 minutes problem gets automatically solved. Can there be no permanent solution.
I wonder if I get a response from dishtv about these two important points which keep troubled as must be probematic to others as well.
I am Kuldeep Kumar Kumar Kaul
V C no. [protected]
@ Hasu,
What Package have you subscribed for,
Might be you are not getting colors channels because this channel is not available in any of the base pack its available on ala-carte or on add on pack.
Colorful pack
Channel- colors
price Rs.20+ tax.
i cant see color channel on my dish tv...so what do i do...?
please separated my dishtv vc no.-[protected] and [protected]
no response from customer call centre
Our VC no [protected] of dish tv there is no access of too many channels, we have made payment through M/S Shubham telecom pvt. ltd. Secunderabad of RS 660/ dated 17-07-07 but still we are not getting channels more over we are trying to contact customer care centre no 040-[protected],2,3 but no response to our phone call either they are not lifting or or getting engaged we are helpless and unable to contact dish tv pl guide.
The complaint has been investigated and resolved to the customer’s satisfaction.
i am dish tv retailor .my id no is-[protected] china town . I have not received dish tv value along 2 month .the salesman and distributor is not responding my call.the customer of dish tv are not getting proper value .one by one my all customer of dish tv are taking other company setup box.so kindly provide me value at right time and also give ma answer.
Dear Arif Khan lucknow
Hope you are doing good.
We are sorry for the experience you had. Please write to us about your problem with your VC number and registered mobile number at write2us@dishtv.in and we will put all our efforts in trying to help you out.
Regards,
Online Team
DishTV
Dear Pooja,
Thanks for voicing your concern. Please be assured that we working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at write2us@dishtv.in.
Regards,
Online Team
Dish TV
Hello mam/ sir, i am really dissatisfied with your services. my vc no is [protected] and from last few months i was using a- la carte packs which was
convienet for us. but on 12aug 2014 i got recharged our dish tv but your customer care executives did not change our plan to a- la carte.
so if you can change our pack as i want then its ok otherwise i would not be able to continue with dishtv. i am really pissed off. revert asap.
thanks & regards,
pooja dhaiya
[protected]
Hello sir.
I'm srilankan, iam using dishtv, my VC deactivate msg come any time what the reason/ but iam paid sir.
Dear sir/mam,
This is Prakash from Chennai. My VC NO. [protected]. I took connection on 18-01-2014.
My Last payment is showing only Rs.849. but i paid Rs.1408 which is unable to understand and the technician given sd box and collected rs.100 more than tru hd offer for chennai users. pls, take the sd box and replace hd box. with this i have attached my bill receipt.
FOR CHENNAI USERS,
TRU HD =RS.1099, BUT I PAID RS.1408 AND GOT ONLY SD BOX.
Thanx,
PRAKASH
+[protected]
Respected Sir,
I booked 4 connections for Dish TV i.e. 1 parent connection and 3 child connections on 30th October 2012. The dealer (BALAJI SANCHAR GROUP) called me and asked me to pay the money and I paid Rs 4260/- as discussed with the dealer. He promised that all the connections would be installed on 31st October 2012. I again called the dealer and asked him to cancel 1 child connection to which he readily agreed and told me that my money of 1 connection would be refunded within 2-3 days due to excess of workload. Despite calling the dealer again and again for installation of connection, there was a delay. Finally, the connections got installed on 02nd November 2012.
On 8th November 2012, one of the child connections stopped working and the status was ‘VC DEACTIVATED’. I called the customer care and he told me that my connection would be started within 24 hours. The complaint no. is [protected] and VC no. [protected]. I reported the same problem to the dealer as well as the person who installed my connections. Despite of calling customer care again and again for resolution of my problem, they made me fake promises that my problem would be solved within 24 hours. So finally I decided to get my connections removed and called customer care on 11th November 2012 to refund back my connection amount plus installation charges i.e. Rs 4260 +1150. I also emailed my problem at dishtv@customercare.in.
Till today, i.e. 17th November 2012 neither my amount has been refunded nor the connection has been activated. Moreover the customer care told me that all of my connections are individual whereas I demanded multiconnection.
The promise of solving my problem within 24 hours has been breached regularly and now it has been nearly 10 days i.e. 240 hours since my connection has remained deactivated. My amount for one connection deposited with the dealer has also not been returned so far. This thing is really frustrating me and the company and dealer are kind of mentally torturing and harassing me. Despite of emailing and calling them again and again there is solution.
Please Sir I want you to help me as the company is really very pathetic in its services. The dealer has not returned my connection amount se far despite of calling him many times. I want you to take strict action against the company and the dealer as due to their negligence in performing their own duties; I am suffering from mental torture and harassment. I want my whole amount to be refunded back. Thanking you in anticipation of a positive response.
Regards
Ritesh Dua
Contact no - [protected]
VC No. - [protected]
Complaint No. – [protected]
Reason – Pathetic Services and committing fraud on customer
My VC # [protected] and the complaint # [protected]. It has been pending from 4 days, neither customer care not nodal officer is acting on it. Engineer calls and gives some false excuses like he couldnt find the address, Security didn't allow him to come inside etc etc. I am not now frustrated with it. I called the customer care now to check the process of cancellation and refund and they also didn't give me proper solution. Can you please help? Amit, [protected]
Dear Concern Person,
I have recharged my dishtv account [protected] by Rs 200/- on 6th of July 2011 at 11:00 am transaction id tmgw00112196011 frpm Saba Communication, Dealer Name Rehman, Contact Number [protected], Address In front of Neelam Vihar, Kaushambi, Ghaziabad, 201010.
On 8th July 2011 my account got disconnected and I made a complaint regarding the same I had given all the above mention details to her and instead of solution I got the ref num [protected] and duration of 72 hours for the resolution.
In these days Dishtv never bothered to take a proper action and I was unaware about the complete situation.
On 12th My connection got I called dishtv at 9:30 pm I talked to Vinod (CCE), Jagannath (TL), Dilip (Floor Supervisor) they committed that they will do the needful and will lodge the complain and Mr Dilip committed me that the subscription will be activated in mean while with in 2 hours. It was total fake commitment and they haven't done any thing till this time.
On 13th 16:30 I talked to nivedita she told me she will again lodge the complain and given me reference / complain number [protected]. (My Concern is what should I do with these complain number? Why should I suffer after making the payment).
Fraud ! Yes, i booked a Dish TV Set online on 21-Apr-11 and the Frauds started from that point:
1. I immediately got a call from their Online Sales divisionwho told me that if i pay online i'll get the set after 3 days, instead, if i pay cash on delivery, it'll get installed the next day however, the case will be up by Rs. 700. I agreed to pay 700 extra
2. i got the Set Top box installed the next day after i had to call various people (dealer, technician, field engineer), but to my surprise when no channels were coming even after more than 24 hrs, i checked online & called the call center to chk the status to find that the VC Number 0151xxxxxxxxx i got as a Neww Connection was alreday sold to someone else in Feb-11 & currently the connection is in Disconnection mode.
no reception, pathetic service!
I have paid for the connection however am still not receiving any signal. the customer care refuses to help, i have called multiple times. The only response i get is wait for 4 - 24 hrs, they fail to address the fact that i have waited for more than 72 hrs! Anybody interested in buying a slightly old (hardly used, no thanks to me) dish tv...
Believe me people. Dishtv sucks. my advise to anyone who is going for DISHTV, please please please please please please don't go for it.
I've never seen such a bad customer care as DISHTV's ... it really sucks. their attitude is simply wrong. I guess they are simply selling because of sharukh khan ads..
They post sales is terrifying and their website will frustate you to maximum extent... every interaction with their customer care, will result in complete dissatisfaction.
DISSATISFACTION is guaranteed with Dishtv, it comes for free when you go for dishtv.
I will give you the email id of Dishtv Customer care, Just mail your concern their for quick resolution of your complaint along with your complete details like VC No, Address and Conatct Number.
Email Id: customercare@dishtv.in
i am using a dish tv. but my connection is disconeted for since 6 month. but i have use aish tv again. is shok part is my dish tv not a recharge pls take a this problem.so pls help us.
Rajender Prasad
my vc no.[protected]
mobile no. [protected]
Since i bought ur platinum pack. Its already one month, that i paid for 6 months. But iam shocked to see the response. As it is showing, check your smartcard or call customer care. I tried both. But for few seconds the signal comes and again same thing repeats. Most shocking part is when i call customer care. It dose not take my moble no. or my Vc no. they say it is invalid. i can't understand that when i have paid 2000 Rs already then why iam not getting service.
I bought dish 2 yrs back, faced lot of problems but what iam facing now is just horrible.Even the dealer is very rude to me. So please help me.
Shamiara Khan
Shillong
VC no. [protected]
Mobile no.[protected]
More then year I’m using the dish TV connection. Past 5 day my connection is not working. I had raised the complained 5 day before. Still nobody come to home and rectified the problem. I have called several times to call center # [protected]. Every time somebody will pick the phone they will ask the all the detail and address. Then they will inform that some technical person will visit my palace. But nobody turn back.
This is worst service faced in my entire life.
fraud services
I have subscribed for a scheme called 'dish maxi - new Delhi. At least 19 channels i am supposed to get under this scheme is showing 'conditional access' call customer care center. Now all channel has been closed by dishtv, nevertheless i already paid all amount which given by call center. I have called many times in call center but problems not resolved till date. everytime get the promise that it will be set right within 24 hours. But nothing happens. My dish tv no is [protected] & complaint no is 6968777 &7006679.
The complaint has been investigated and resolved to the customer’s satisfaction.
contatcing customer care = banging your head in the wall
Mr. DishTVhelpdesk
complaint no.6921079 dtd.29/5/07 still not resolved
DishTV is a fraud company. They are not a tall worried about the customers. The local dealer etech in chennai are another frauds. Never send a technician to fix the problems. They don't even pick up the mobiles. From manger Shakar to low level till tech Johnson all same irresponsible. They don't worry about the commitment they give.Such ridiculous customer care and a company.
The noida customer care technician are cheaters, they some how escalate the calls. if they are not able to provide a solution they will put us on hold for while and disconnect the calls. One Mr Suresh, Sruthi and so on.
I am only able to see a blank screen in my TV .
Thanks
Stephen Sunil.
Dear Sushil,
I thank you for taking time to write a detailed feedback on our services. I understand and apologize for the fact that we were not able to live up to your expectations.To ensure an action on this issue, would appreciate if you could send more details. Please provide us your contact number as you have already given your VC No. and Complaint No. We will check this from our end and get back to you ASAP.
can not see z network channels
I have paid about 2000 Rs during March2007 through ITZ cards. Even though i could not see Z network channels through Dish TV. I have re-downloaded my set top box.For that I have paid 150 Rs. extra. My previously purchased ITZ cards were not being credited.
Hence during last one year I have lost more than rs.3000 and even I could not see DishTV network.
My VC no is [protected].
I HAVE RECHARGED MY DISH TV ON 21-10-2014 AS SUPER FAMILY PACK WITH SONY CHANNEL. NOW THEY HAVE BLOCKED SONY CHANNELS WITHOUT ANY INFORMATION. MY CONTRACTUAL AGREEMENT WITH DISH TV WAS FOR 1 MONTH, I.E. TILL NEXT RECHARGE DATE. SO HOW CAN THEY BLOCK SONY CHANNEL BEFORE THE EXPIRY OF THAT PERIOD. NOW I WISH TO SHIFT TO TATA SKY BECAUSE DISH TV ALWAYS MAKES FALSE COMMITMENTS. MY VC NO. IS [protected] IN THE NAME OF NEEL KANT BAJPAI.
Already I have deposited the half yearly payment Rs. 1700/- on 7.02.2009 against platinum package through Harsh Enterprizes, 13/2 GEL Church Complex, Main Road, Ranchi=834001, Ph. no. [protected], Cash memo no. 9146. Since I got trouble viewing ZEE Channels are not seen. Also not shown the amount against my SOB No. [protected].KIndly take action to transmit the Zee channels, sports channel and other english channels also.
my vc no [protected] using dish tv frm last one year.from last one month no signal is recieving through the reciever and to complaint ur customer care is always busy and once registered a complaint([protected]) no response to the complaint also
non transmission of free channels!
I would like to bring to the kind notice of the board that I have purchased dish t.v. about one and half years back by paying Rs.3990/ and opted for Z TV package. From 20th June 07 suddenly telecast of all the channels stopped without any information. I immediately contacted the dishtv, they informed me to pay Rs 600/ for telecast of Free to Air channels. I told them that free to air channels are free and why are you asking money they responded very badly and told me that our policy is being changed. Since I can not see free to air channels Dish TV STB and antenna , I made request to take back STB and antenna and refund my money Rs 2499/- as given in writing by Dish TV to refund when ever we want to surrender after five years. Since the services are very poor and asking money for free to air channels I want to surrender it immediately. They have told me that they will not refund the money even after five years. For me STB and antenna is a waste. Can any one help me to suggest , how to stop the cheating activities of Dish TV in India? How to complain to government of India for charging the money for free to air channels?
The complaint has been investigated and resolved to the customer’s satisfaction.
I renewed the package to include SUN packages. I paid the entire amount for the Maxi package even after receiving the money they simply dont activate SUN Packages. The Monopoly of DISH TV India must be stopped.
A SUM OF RUPEES 600.00(SIX HUNDRED) WAS ERRONEOUSLY RECHARGED TO V.C.NO [protected] ON 04/06/2011 AT 07.18A.M . VIDE TRANSACTION ID RI-102419-[protected] . REQUEST THE ABOVE AMOUNT MAY BE TRANSFERED TO MY CORRECT V.C NO [protected] AT THE EARLIEST .
My dish Tv is not working for past three days. The complaint was lodged vide comp. no. 6611402. The co. has not responded back despite my repeated calls to the company and the dealer. This is height of poor service... The co. can win an award in this category... Most Shoddy after sales service.
my account is expire on 23/01/2015 till the time i got all the channels nd service now 21/02/2015 i recharge my account then i turn on my tv then its shows 102 nd 301 nd 303 Errors then i called thrice to customer people they said its error with box they will send the technician to my place nd i need to pay the charges. how come it get problem before the time it work properly now it has problem this is look like getting money from customers not give good service this all fraud going on i want complain on Govt.
i dont want to pay single ruppe its not my fault or tv fault its prob with dish tv so they bare the charges
yerraji
[protected]
A SUM OF RUPEES 480.00(four hundred and eighty ) WAS ERRONEOUSLY RECHARGED TO V.C.NO [protected] ON 09/04/2012 AT 04.07.33.pm . VIDE TRANSACTION ID PMGW [protected] . REQUEST THE ABOVE AMOUNT MAY BE TRANSFERED TO MY CORRECT V.C NO [protected] AT THE EARLIEST .
Any body know how to access free to air channels on dishtv set top box without recharging .
my email is -------shaikhakbar123@gmail.com------
...Does Dish tv Provide any International Urdu and Islamic Channel On Dish tv.
I Want See Islamic Channels Like Peace Tv and Islam Tv and other Urdu and Isalmic Channel On Dish Tv...
Kindly Informed Me If u Launched These Channels on Dish tv...
Thanks
we have installed dishtv in 2006 while installing agent told even u dont pay for pay channels you will get free to air channels. we viewed for 1 yr and closed...
From andhrapradesh, west godavari..
Dishtv is way better then Tata sky;
1. Dishtv has maximum number of channels 240 in total.
2. Very economical packages as compared with tata sky.
3. Very economical offers.
4. Good after sales service.
5. Economical and More number of ala-carte packs and gives you a freedom to choose and pay for what you watch.
6. Very good Active Services: Like Active ICICI AND bHAKTI aCTIVE.
7. More games for children to enjoy at free of cost. where as active services are paid in tatasky.
On my opinion TATA Sky is best than Dish TV.
I think we will go to jhingalala.
don't waste your money purchasing dish tv!
My bad luck i through my hard earn money for buying a dish tv, i have contacted to all concern person either dish tv people or dealer person, still of no use, when contacting at dealer point he says, tell us ur dues, to get the dues you have to go through the online site of dish tv, any how i try to log on there but still ever after 30 days waiting for the user name and password confirmation.
Second my dish tv is not even showing free to air channel, i dont know these dish tv people comes under Indian rules or not.
My dear friend i suggesting you not to waste ur money purchasing a dish TV.
Thanks
P R Singh
Agra
India
Lost our local cbs station out of indy. they don't careand blame the tv station saying they want to much money for their station but all the other dish and cable companys came to an agreement with them and still carry cbs from indy. dish network sucks
I think Dish TV needs some serious change in attitude. They think just because you have been locked in as customers, with sunk investment, you can be treated like dirt. I am a victim of their callous attitude myself. I tell all my friends never to fall for their ad blitz. The moment you're hooked, you are cooked.
stb not activated!
I bought the dish TV connection on world cup offer March 19th 2007, i informed the dealer to activate the STB, he said he will do it and he did not do the activation. After so many calls and follow up with the dealer and customer care center in Chennai as well in Pune i got my Dish Activated on May 7th 2007. On june 16 2007 morning i lost all the channels i called up the customer care center they told me i have to Rs.2630 to get my dish TV activated. As i already mentioned earlier that i bought the dish TV in world cup offer with free subscription for 6 months. I am every day calling the customer care in chennai & pune to activate my dish TV they say it has gone to the concerned department, but till now no action has been taken it is almost a week now.
I have lost my money... I am behind Dish TV India to activate my connection but no proper response from them
I need to sue a case against Dish TV India.
Regards,
B Kumaraguru.
my dish tv stb no 06b9abf39ds72042 plz what is vc card number help me
They dish tv customer service is too worst.I have problem from last 2 months.
Is it possible to get another original dish tv remote. please send a replay
Iam Deepak from chennai.Past 3 days iam not able to see sunnetwork tamil channels.I made a call to customer care to more that 10 times but no proper response,they just make me to wait for 10 mins in line and then automatically the line will be disconnected.Atlast one person called me and said your channels are activated (from the number [protected]).But after that call Iam not able to see any tamil channels now.It is fully blank.Now iam keeping disvtv as toy to play...and soon i will thru into dustbin.My contact Number [protected]
persistent problem with dish tv india
I am having persistent problems with the Dish TV at my home.
I had bought the DISH TV in Chennai from Sony World in Feb end and initially itself it took a week for the guys to come and install the Dish. Finally when it was installed and it has not yet been 3 months and I have had the Dish TV conking off twice with the "No Signal Found" problem.
The first time it got fixed in 5 days and this time around for the past one week, there has been no resolution. The service centre guys came once and promised to come the next day and have not yet turned up. Saturday, after a lot of coaxing and following up, a person showed in the night and said that the "Clamp" was gone and will come on Sunday and as expected he did not turn up!
I am frustrated with the quality of customer service that DISH TV is providing and I must say that this is really appalling how they expect to be a great provider with such a poor servicing network. I used to think that SCV is not a good option but the way things are going, I think it makes more sense to be with SCV.
I have also lost 15 days in the free 6 month WC offer thanks to these problems in the DISH and I will be the one to pay for no fault of mine. I do not know whether DISH TV will take that into consideration but considering the experience, I am sure they WILL say that it is not possible to re-reimburse and it is my ill fate.
I would want to talk to a senior person who can help me out or better explain why this is happening in my case. I am not saying that you should resolve my issue in 24 hours, but I would like more pro-activeness and responsiveness - atleast a call a day saying that there was a major pressure and so we could not turn up. Services is a tricky industry and satisfying a customer is an art and am sad to say that DISH TV service guys are really novices at that. Hope that they improve as it will be good for them only and their future customers
As for me, I have decided that I will not recommend DISH TV to anyone asking me and will give them an offer to take mine if they really want the DISH TV
It has been over 3 weeks since I registered a complaint with DISHTV regarding my Set Top Box. And, I think the complaint has fallen on deaf ears because, there seems to be no action taken whatsoever till date.
A lady told me that she would ask the engineer to visit my home to check the problem. And, after that, till date I haven't received any call from DISHTV regarding it.
And, that is not all. The site (www.dishtv.in) returned a HTTP error when I tried to log my complaint. I later copied the E-Mail Id furnished in the site and took pains to mail them the complaint from my personal Mail Id.
This is not just poor service, it also shows how careless, nonchalant and ludicrous the whole of DISHTV's service is.
So, on the parameters "service", "support" and "feedback", I'd give DISH TV a 0.0 / 10.
My advice to people who are looking to opt for DISH TV, please, please, don't commit that mistake. You will regret it very deeply.
my name is sunil solanki my dish tv vc no.is [protected] & my commplent no.is [protected] date 17/05/ 2008 problam is non elinement my commplent not done tiil two day im going for commplent in trai{ TELECOM REGULATRY OF INDIA
]thanks for evry thing like you very carying me...sunil solanki...[protected]...add.155 A Top floor Vasant App.Vasant Vihar new delhi 110057...
harassment and disconnection issue
I had taken a DISH TV VC card in January 2007 for 6 months free in CAS affected area of Vasant Kunj. They have disconnected my VC in the 3rd month and have not solved my query. There customer service executives even hung up on me. They have still not solved the problem and also the dealer is not helping.
Please advise and help.
Regards,
Rahul Kakkar.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi I have a problem with my dishtv reciever its showing me problem again and again i have credit it 7 th of april but its showing me vc card deactivated please recharge, please help me to solve this problem, i have call the centre they ask me to took card out and put in again i did but its comming for 2 secs and then the same vc card deactivated my no.[protected]. and please reply me on my email address mohammedkhizar.mk@gmail.com thanksyou.
I had similar exp VC no [protected]
I had written about a dozen Complaints to Dish TV from June to August 2008 to Customer Care but was frustated with their Response ( VC - [protected]). Thereafter I changed my Service provider and the money spent upon Dish, Set top box and installation by me gone waste.
S C KOHLI
E-mail sckohli2004@yahoo.com
can i see india vs autrailia cricket series in india on dishtv india
actually i have paid rs 1800 for my renewal through my credit card and my brother also paid rs 2000 through cash but my statement is showing only 6 months validity. so what can i do now.
i want to know that ndtv imagine or neo cricket channel dishtv pe kab ayenge
pls tell me
Hi,
How do I check my account how much days balance or due date/
Please write proccedure.
It should be a simple method to fill the receiver card number in the box and should get the status.
Anyways thanks if you write in details.
With regards,
Ajit
Dear Sir,
I want details regarding subscription. Can we subscribe single channel to watch. If so please give information to my email. Ok.
Iam Deepak from chennai.Past 3 days iam not able to see sunnetwork tamil channels.I made a call to customer care to more that 10 times but no proper response,they just make me to wait for 10 mins in line and then automatically the line will be disconnected.Atlast one person called me and said your channels are activated (from the number [protected]).But after that call Iam not able to see any tamil channels now.It is fully blank.Now iam keeping disvtv as toy to play...and soon i will thru into dustbin.My contact Number [protected]
Dear Mr. Ray,
Thanks for sending us your valuable feedback and details... and i hope your problem has been resolved now.
Please check once again and revert in case of any issue.
Please leave your remark/ comment here if your problem have been resolved completely.
Thanks,
Dishtv Helpdesk
Email: dishtvhelpdesk@dishtv.in
contact No: [protected], [protected]
Website: www.dishtvindia.in
services is not available
This is to notify you that dishtv services have been stopped despite making a payment of Rs.900 for the month of may, june and july 2007. I lodged in the complaint with complaining number#6636376 requesting for a technician on May 8, 2007. However, no action has been taken by them till now. Whenever I have called, there is a standard line that the customer service rep has been taught the "I apologize and I understand". I have already wasted around rs.250.00 in the april 2007 to get the problem rectified. I took fifteen days for them to get the problem rectified last time. I don't know how much time is it going take right now. I do not have mtnl landline at my place and that is the reason I cannot use the toll free number that the dishtv people have provided. I am placing calls through my mobile all the time. I want to quit dishtv, however, I heard that even TATASKY is providing a pathetic service to its consumers. Please advise as my frustration level has gone sky high and I mentally exhausted.
Thanks & Regards
Surya.
HI SIR, VC NO [protected] PLATINUMCONNECTION HOLDER STILL ON 26/01/12. FROM 16/11/11 ITS NOT GETTING SIGNEL SO PLEASE CHECK AND SOLVE THE PROBLEM
hi i have problem of service was not cont to my smart card since one month it has valid untill july so please cont my service as soon as posible. my smartcard num:[protected].
I purchased Dish connection on [protected] till now it is not activated
my viewing card number is [protected]...Ashwathaiah, Bangalore-560091
Tel:[protected]...
Hi All
If you are planning to buy DISH TV so please change it because DISH TV Service is Very very very Poor or you can Negative.
If you will buy Dish TV so it would be sweet mistek in you life. just like me i have made major mistek in my life bcz i have bought Dish tv for my home.
Bye
Sunil
Sir,
Working of your Nasik Office is extremely disgusting . One Ms taniya is not available on the phone for Hours.
I had requested to transfer my welcome package from GUjarati to Marathi on 16th oct. when she told me to keep my set on for two hours . Nothing was done . I reqested again on 18th Oct. (today) when after too much difficulty contact was made.Again she advised to keep the set on for two hrs. It did not work.
But to my misery It was difficult to contact her and the lady on other phone also was not cooperative. Ultimately after 4 hours When I complainedshe told me to contact the dealer.
She gave me customer care No. which is also never
Free.
Funny, with all your ads "Wish Karo " etc. Is this expected from your Offices?
AShiq Merchant.
Set No [protected]-4
I agree completely with the fact that DishTV service sucks big time. The package cost has been going up steadily in spite of the competition and they change the package details every so often. I took Dish Maxi for this reason and they promised that the Maxi package includes everything. But over the months they have been steadily excluding one by one so many channels that if I now want the same things I have been taking earlier for 300, I would now have to pay around 400.
Not only that, they will use the slightest opportunity to disconnect the dishtv connection and you will have to struggle with their pathetic customer service (if you can call it that) for a month to restore your connection. Everything the earlier poster said about the service people being not knowledgeable and the 48-hr wait time were completely true for me as well. What's worse, you cannot even file a meaningful online complaint because there's a 250 character limit on the complaint form! And the form itself doesn't work most of the time.
I went with DishTV because I listened to some feedback somewhere saying that DishTV was good. That was misinformation. DishTV is the worst service provider I have ever had to deal with. I would gladly switch to TataSky if only I'd heard better things about it! It's really sad that consumers in India have to be stuck with this level of poor service.
after i switch on the receiver, it shown no acces for all channels.please retify my problems,
Hi Guys,
DishTV service is the worst service I have ever seen in Bangalore. In spite of calling the customer care & telling that the connection between the setup box & the cable wire is cut off also they will ask several Questions. They will say " Sir sorry Sir, sorry for keeping u on hold. Are you in front of TV setup box. What is the error it's giving Sir. that problem will be because there is not proper signal sir." & all those crap. I have already said the problem is physical. still that guys wont under stand. I guess they are trained like this. they give us 24 -48hrs of time & atleast by this time nobody turns up. Ok That is fine but not even after one week they turn up. Again after the 48hrs if we call up. they will ask for another 48hrs.
If we ask them the local support contact details, that also the call centre guys dont know, Idiots. I blame the management team. DishTV is the worst customer support in Bangalore & chennai that I have experienced.
GUYS, Before going for DISHTV & its SETUPBOX please think twice thrice...or google on any compliants on their service etc. While buying they will tell lots of good goody things. & Shahrukh spoils his name for giving an add for this DISHTV.
DISHTV SUCKS...
--PRATAP
pathetic service!
We had a strong wind in Ghaziabad on Sunday i.e. 6th may'07 evening. That was enough to kaput my 2 dish TV set-top boxes. Then I called customer care who said it would be fixed in 24 hrs. The next day I call up to ask why no one has come and they tell me my complaints have been resolved as per their record. pray how? By magic? They give me two more complaint numbers for my 2 set-top boxes. So now I have 4 complaint numbers for my 2 set-top boxes but does that help? No! I have to go to a neighborhood dealer, pay 300 bucks and he realigns the antenna. I tell them to put the antenna in my balcony but no that is not possible! So it is Tuesday after 48 hrs my TV is back. Is all well? No, the next day again one of my set-top boxes goes kaput. I call customer care. They f/w my old complaint number. Thursday comes. No one from dish TV yet. I call the dealer who says he will come but does not. It is now Friday and i am left wondering why the heck I bought dish TV in the first place. If you guys cannot handle simple problems why do you enter the cable TV business. I have never seen such pathetic service. My next course of action. Tell all my acquaintances to never buy Dish TV. Then broadcast all over the internet my awful experience so that people get a lesson not to buy Dish ever.
No thanks to Dish TV,
A disgruntled customer.
Ranjit Datta.
Dear Anoop.k.a
Information about your complaint is still awaited from you. Please contact us on write2us@dishtv.in with the necessary details for any further assistance.
Regards,
Online Team
DishTV
Dear Anoop.k.a
Hope you are doing good.
We are sorry for the experience you had. Please write to us about your problem with your VC number and registered mobile number at write2us@dishtv.in and we will put all our efforts in trying to help you out.
Regards,
Online Team
DishTV
Unfortunately my dish tv showing card deactivated
Its better
Dear Shivam Saxena,
Hope you are doing good.
We are sorry for the experience you had. Please write to us about your problem with your VC number and registered mobile number at write2us@dishtv.in and we will put all our efforts in trying to help you out.
Regards,
Online Team
DishTV
I am facing a same problem since last 3 months and dish tv customer support does not provide me solution I have talked to arpita and zahir floor supervisor and aruv their manager. They denied to resolve my problem and I am facing the worst services provided bt dish tv..
Dear Rajeswari Baghavatheeswaran,
Our team got in touch with you on mobile no. [protected] and it has been confirmed that as you not aware of the issues or concern. So kindly contact at our customer care if he has any issues or concerns with DishTv . For any further clarifications, please drop us an email on write2us@dishtv.in.
Regards,
Online Team
DishTV
connection no [protected]
Dish TV gets disconnected for half of the time.Recharge date shows something as against actual recharge date and we need to call the customer care to get it rectified.The card gets dislodged and we need to give a call.Dish TV says not recharged even if already recharged and we need to give a call.They do not have a tollfree number also instead want us to send an sms asking them to call us and this sms is charged and they would not call us back.If we call they would say that the system is slow and would make us hold for a longtime saying that they are checking.Finally with no guidance they would say if you are unable to do we would send a technician who would charge you Rs 150+s tax+other charges.Easy money minting technique.They can very well give a disclaimer like mutual funds and life insurance that old people availing such facility would have to shell out money every week as such problems are likely to arise and connection not advisible for people who are not technicians as they should know to repair their connection every now and then .useless service. phone number [protected]
Hi sir my name is sarbjeet singh sandhu I am from Punjab India I pay the some channel like sports music etc but untill now it's not working my vc # is [protected] it's almost more then a week I pay but untill now not working
Hii sir to reversal my recharge my wrong v c no [protected] 255 last week friday 4/8/2015 to reverse my recharge my right v c Num is [protected] Wrong Trans I'd Is SREC112106970
blocked free-to-air channels by dish tv!
Dish TV is using all dirty tricks for fleecing the customer. If customer wants to see only free-to-air channels, gradually dish TV starts blocking these channels too for example they have blocked 'Aj Tak' and Star Utsav under the garb of 'signal not available'.
Beware people!
I WOULD LIKE TO KNOW IN WHICH PACKAGE I CAN GET ALL
SPORTS / ENGLISH NEWS / ENGLISH MOVIES CHANNELS INCLUDING HD
AND ALL REGIONAL LANGUAGE TELUGU HD CHANNELS IN ONE PACKAGE
I am having DISH HD received with SOUTH PLATINUM SPORTS PACK with TELUGU as regional language. But i am not getting
BHAKTI TV/ SVBC / DD SAPTAGIRI / ENGILSH REPUBLICK TV CHANNELS . PLS LET ME KNOW WHY?
Dear / sir
I have to the complaind your dishtv. Distibiuter is froud my conection recharge your stop for other saller is rechage. 250 rs. My a / c no is o1518496452. Is dishtvis faimaly pack after. 5 month before as continus is not your month 22 / 10 / 13is recharge your conection. Or distibiuter is stop. 24 / 10 / 13. Thursday mornig9. Am. Kindaly requist for. Vijay singh
Ase documents as submit as my conection is not you have conection is distibuiter is frud my addres is rz. 327 / 20. Tughalakabad extn new delhi 11019
My mob [protected]. [protected].
Respected Sir/ Madam,
I am pradip Kr. Hazra customer of citi bank. My credit card no [protected], The fraudent tranction was held in my credit card ( Ref. No - [protected] dt. 14.06.2009 of Rs. 4000 ) for purchase your DISH TV.
Please send me details of that tranction including V.C number & Name and address of purchaser.
.I would like to request you Please solve my said problem as early as possiable, Otherwise I must be bound to go CONSUMER FORUM.
I will be highly obiliged with you If you take necessary action above Tranction.
Pradip kr. Hazra
I forgot my user id and password of dishtv login. My email id is mantu2483@gmail.com pls send my id and password.
I have a alignment problem of my dish and i have lodged several complaints and no action is taken from the supplier or the service provider.
Complaint No.[protected] dt.25th Aug.2008
Complaint No.[protected] dt.27th Aug.2008
I have never seen such a worst service, i do also have TATA SKY their service is SUPERB.
This is Bipin
I have taken a DishTV HD from one of your dealer in vaishali Ghaziabad "Jagdambe Electronics"
at the time of purchase he said you can go for any package from 125/- to 325/- after two month.
because for two month platinum pack is free.
Shop No is [protected]
[protected]
VC No [protected]
mobile - [protected]
whatever your ploicy i agree with that, but at the time of purchase why dealer has told wrong information
to me for the package. why i should suffer this is the responsibility of DishTV to convey the right information to the Customer. i don't want your HD connection please revert it or do something because this is fraud
you people do with me. i will not tolerate that and why i should suffer.
what the ### you are writing your people are not picking the phone.
you have call me and disconnect.
sanjeev kumar has commit me to downgrade package on 2nd december
________________________________________
From: Bipin Arya
Sent: Wednesday, November 24, 2010 9:45 PM
To: Bipin Arya; prashant_c@dishtv.in; Varghese_a@dishtv.in; raghavendra_r@dishtv.in; goutam_b@dishtv.in; anindya_b@dishtv.in; sandeep_s@dishtv.in; customercare@dishtv.in
Subject: RE: bipin complain
________________________________________
From: Bipin Arya
Sent: Wednesday, November 24, 2010 8:21 PM
To: Bipin Arya; prashant_c@dishtv.in; Varghese_a@dishtv.in; raghavendra_r@dishtv.in; goutam_b@dishtv.in; anindya_b@dishtv.in; sandeep_s@dishtv.in; customercare@dishtv.in
Subject: RE: bipin complain
________________________________________
From: Bipin Arya
Sent: Wednesday, November 24, 2010 8:20 PM
To: prashant_c@dishtv.in; Varghese_a@dishtv.in; raghavendra_r@dishtv.in; goutam_b@dishtv.in; anindya_b@dishtv.in; sandeep_s@dishtv.in; customercare@dishtv.in
Subject: bipin complain
Hi,
This is Bipin
I have taken a DishTV HD from one of your dealer in vaishali Ghaziabad "Jagdambe Electronics"
at the time of purchase he said you can go for any package from 125/- to 325/- after two month.
because for two month platinum pack is free.
Shop No is [protected]
[protected]
VC No [protected]
mobile - [protected]
now as you people are saying that you cannot downgrade your pack from platinum.
what is this discripency if it is the condition than you people should clear the customer at the time of purchase
but in my case it is not known. so, why should I suffer.
if you make me suffer than i have a group of 10 people who have purchased true HD and we are close friends
we will not use dish TV any further rather I suggest to go for Tata Sky because condirions are clear while purchasing. i cann't tolerate this because i have taken best but i don't know that it is wrost.
if it is true than please take back your DishTV from me.
i cann't afford it. this means that you are bounding users to take this Pack.
i will not suggest any body to take DishTV. the caompany is
doing fraud with their customer and after customer you have to bound with them.
nobody is hearing customer plea.
please help...
please help...
not any responsible person contact me.
please do needful
With Regards
Bipin Arya
I am a new Dish Customer and to be honest with you I am very unhappy. I feel that I have been misled, lied to, treated poorly, experienced horrible customer service, been given the run around, and overall have had a horrible experience with your company to date.
My issue is the following, to be clear:
I did a lot of research deciding if we were going to go with your company, DISH or with your competition DirectTV. I spoke with numerous Salespeople and can give you their names and ID Numbers as well. Here are the facts:
• When we purchased Dish, I explained to the Rep how we watch TV. The Rep told me that what they were putting on the account and giving us would allow us to do exactly what we wanted to do. This was a lie, but I didn’t find out it was a lie until after installation and figuring out how to use your system.
Here is how we watch TV, this will help going forward so that you understand what I told the Rep and how the equipment that we were sold/given doesn’t match or allow us to do what we want to do.
We have 3 rooms. Living Room, Bedroom and Attic.
My fiancé watches TV in the Attic and I mainly watch TV in the Living Room and Bedroom.
I am rarely in the Living Room and Bedroom at the same time, so the Rep suggested that we mirror those TV’s, which I was fine with.
Here is the scenario that I gave the Rep:
It’s 10pm, I am in the living room watching TV live and recording another show on another channel at the same time.
My fiancé is in the Attic watching live TV and recording another show on another channel at the same time as me (10pm).
The Rep that we spoke with told me that the plan would include the channels that we specifically wanted, which was true. I was also told that whatever Receivers he was sending would allow us to do that. I was also told even though with the mirroring, I would have remotes for all 3 TV’s. I only have 2. This was a lie.
Our current situation, the equipment that we were sold does NOT allow us to watch TV how we want to. We were misled and flat out lied to just to get a sale.
When the installer came, and told me that he only had 2 remotes, I let that slide, because at the time, I know that mistakes sometimes happen and I thought that I was working with a reputable company that would provide excellent customer service and a good product (television service).
I have spent well over 15 hours on the phone with various Reps at Dish. I have wasted a lot of my cell phone minutes and my valuable time. I have been given the run around and I am at the point of wanting to return the Dish and go to your competition and give them my business.
So, after realizing that our Dish Receivers/programming didn’t work the way we were promised. I called Customer Service. I was given the run around and no one would help me. They thought that I was just trying to get something for Free, which I wasn’t. I just wanted Dish to make it right and give us what we were initially sold on.
Please note, I do have every REPs Name and ID as well and can provide this to you as well.
So, I was getting nowhere with Customer Service and remembered that I kept the Salesperson’s number that I initially spoke with. I called the Sales Office. Mike Remembered speaking with me actually and apologized for giving me the wrong set up and that is when we brought his boss Ulysses into the conversation. Ulysses wanted to make it right, since his employee told a Customer the wrong information. Ulysses was able to issue me whatever additional equipment that I needed as well as the remote, based on fixing the mistake that his Rep made. He apparently put a Promo Code into your System for this. It just so happened that we were have Technical Issues with our Dish and I had a Level 4 Tech coming out on Sat, so what Ulysses did was add the additional equipment to that job for Sat. This all happened on a Monday or Tues, then come Sat when the Tech comes to my house. He is completely unaware of any additional equipment. I have a printed email from your company telling me that I was going to be receiving it.
So, with the Tech standing in front of me, I called Ulysses. He wasn’t in, so I spoke with Troy. While I had Troy on speaker, the Tech called his contact Esmeralda at Dish as well and he put her on speaker. So, the 4 of us could all here each other. Esmeralda was very rude and told me that Corp took back the Promo that Ulysses gave me because it was unauthorized. They didn’t even have the decency to call me prior to the Tech coming on Sat to tell me that they were taking back on their Managers promise to make things right. Did I mention, that I have a printed email from your company stating that I was getting the additional email. So, we had everyone on the line and we all could hear each other. Then Esmeralda hung up on me. I wasn’t rude and I found her treatment towards me to be extremely unprofessional. I am still trying to get in contact with her Supervisor to explain to them how their employee is treating Customers. The Tech that was standing in front of me heard her and Troy from Sales who was on the phone heard her hang up. A minute later Troy told me that she notated the account that I hung up. Then Troy told me that he then added a follow up note saying that he heard her hang up. So Troy told me that he couldn’t do anything without Ulysses who was the Manager. The Tech helped us get the TV to work, by the way which was a very simple fix that should have been able to be fixed over the phone, but your phone tech’s were not able to do help over the phone, my fiancé spent at least 2 hours trying to trouble shoot over the phone prior to the Tech coming out. Just a quick mention, the Tech was very unhappy that he had to do such a simple service call, when it should have been able to be worked out over the phone. The Tech was Galen. He was very nice and professional. To be honest with you, he is the only person that has treated me with a professional attitude throughout this whole ordeal.
So, after Esmeralda hangs up, Troy tells me that he will tell Ulysses what happened and they will escalate the “hanging up” issue to Esmeralda’s boss as well as the removal of my Promo to get the equipment that I was promised. I had to call Ulysses and Troy to follow up almost every other day. They never once gave me a courteously follow up call to give me a status update even if it was to let me know that they didn’t have news, but were still working on it.
I am an Inside Sales Manager, if any of my Reps treated our Customers or Prospects in the manner that you are treating me, I would fire them in a minute. I am not just someone who is looking for something Free. I am a Customer who wants to be treated with respect and to work with a Company that I feel appreciates my business.
I can’t tell you how many times I called in, but I can promise you it’s near the 30 times mark at this point. I keep calling in and asking for Ulysses and I’m told he is out of the office or on the phone and will call me back. He never does. Then one day, I believe that he actually answered the phone and pretended to be someone else. This is absurd at this point.
I call in yet again on another day and get Heather F90, she was rude and told me that she would transfer me to the legal dept. because at this point I am sick of the run around and I am going to pass your legal info onto my lawyer and let them handle it. I’ve wasted too much of my time. I asked Heather for the number, she said she couldn’t give it out, but that if we were disconnected she would call me back right away. I asked her to promise to call me back if we were disconnected. She hung up on me and I never heard from her again. Per Heather, she said that a 3rd party sales company where Mike P1L and Kim (From Sales) who sold me the equipment were from, were actually not Corp Dish employees and that I needed to work out the issue with them. Heather said that they actually had the right to issue me the credits and give me the equipment, but they would have to absorb the charges for their mistake. Heather wouldn’t give me the name of the 3rd party company that sold me the service, she said that she couldn’t find it in her system.
So, after getting hung up by Heather, I call back into Sales, Mathew KU7 tells me that Ulysses is no longer with the company. Then I go over and explain my situation to him, expecting him to pick up the ball since he is now the “Manager”. “He has been for the past week”, he says. I also must add at this point, he is a very “green” manager and lacks management and customer service skills. He tells me that he can’t help me and to call Customer Service. He was short and rude with me. I told him that I wanted to speak with his boss, whoever was Ulysses boss as well. He told me that he was the Boss. I told him that he obviously reports to someone and I asked to kindly speak with that person. Then he puts me on hold in a very rude manner and guess who is on the line, it’s Ulysses. He told me that he was transferred to another dept. Mathew lied to me and told me that he was no longer with the company. This is another lie that a Dish Rep has told me. Ulysses explains to me that he did his best to try to help me, I don’t believe him at this point, but he puts me in contact with Caesar Garza PWE and Caesar takes my info listens to the situation that I have now probably explained for about the 40th time and promises me that he would get back to me by the end of the week. This was on May 5th around 8pm EST. I haven’t heard from him since. I have left him numerous messages and NOTHING>>>>>>
I have been lied to, over promised and under delivered, treated poorly and have just simply to put it = been strung around and have wasted a lot of time. But, now it’s the principle of it. I want your company to make it right.
I should NOT have to pay for additional equipment, when I was initially told what I was getting is what I needed for how we watch TV. I was also told that I have to pay to have someone come back out. This is absurd that your company is not willing to own up to a mistake made by a Commissioned and Untrained Salesperson. Mike P1L
Per your Reps, I need Dual Receivers for both the Attic by itself, then a Dual for the Living/Bedroom Mirrored TV’s. I would also like a remote for the Living Room as promised. I should NOT have to pay for this since I have an email stating that I am getting equipment but never received it. I also have very detailed notes of who I spoke with and what about.
I am asking for someone in upper management or at an Executive Level to contact me immediately. If not, I will simply pass this onto my Lawyer and you will hear from her within the next couple of weeks.
Regards,
Vicky Barile
The booking of the Dish TV Set Top Box was done as on 30.10.2012 through KOHLEES Shop No. 29, B-10 Market, Vasant Kunj Delhi, our paid Rs. 1000/- (Cash). Delar handed over one Set Top Box with its accessories with a booking no. [protected]. Delear told me that balance payment will be collected by the technician who will visit my resident (545 Sector- A Pocket B & C Vasant Kunj, Delhi). The installation was assured within 24 hours nothing move so far, no technicians visited.
Telephone recived from mob. no. [protected] at 7:48 PM on 31.10.2012. The caller disclosed the identity as the representative of the dish tv and asked weather i have a cash for making the balance payment, his behaviour was not up to mark when misbehaved. He has no business to enquire my financial status please look into the reason for delayed in installation.
Ram Prakash
I am a dish tv customer for past 6 years, recently my connection gives interrupted viewing due to bad signals, I complained with Dish TV 4 times, every time the engineer comes and says that the problem is solved, however the problem remains as it is. Due to this I am unable to view Dish TV even after paying for the monthly recharge for past 20 days...all the engineers are making false commitments...My VC no. is [protected] 4,
Vandana Piwhal
poor service: abnormal delay in activation
I happen to be one of those hapless consumers in India, who has been really taken for a ride by DISH TV India as also its dealers and the so called Customer care.
Dish TV India apparently believes in the real definition of KUSHT MAR (alias Customer, in their parlance). I had paid one of the Ahmedabad's dealers a sum of Rs 4,115/- for installation of a Dish TV Connection at my residence. The Dealer made it a point to encash the cheque right the next morning at 10 : 05 AM (right about the time the banks open) however, on his own sleepy pace and after a lot of cajoling, landed up with the Equipment on 14th April, and that too after a lot of cajoling and coaxing. I thought that my ordeal was over, but alas, little did I know that it was only a beginning.
Even after a lot of chasing with their customer care as also with the dealer, till date (25th April), the sloppy company has not yet activated the Connection. Mr Dealer has now stopped taking my phone calls and the Customer care cares too hoots about ones complaints. I made it a point that the Customer care gives me a complaint number also, but even after lodging a complaint and getting the number on 15th of April, they have hardly done anything in this regard and i still have their Equipment installed like a White Elephant in my house without any activation. This despite the fact that the Customer care executives, in their own sweet glib talk, keep on boasting that the connection gets activated within 24 hours of the Connection.
So poor is their follow up on the grievances that the customer care doesn't even give an automated response on its official Customer care email ID in response to the mails sent from the Customers End.
With the kind of poor response the firm gives to the Customers, I would advise all the prospective Customers to be wary of the services and the tall claims made by the Company. Its been 15 days that the money has been paid and there has been no service activation at all at this end.
The Customer care is poorly organized and there is hardly any follow up on the same at Dish TV's end.
PEOPLE BEWARE!
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear Rajan Gore,
We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at write2us@dishtv.in.
Have a nice day.
Regards,
Online Team
Dish TV
Dear Rajan Gore,
We are sorry for the experience you had. Please write to us about your problem with your VC number, registered mobile number and email ID at write2us@dishtv.in and we will put all our efforts in trying to help you out.
Regards,
Online Team
Dish T
I am Rajan Gore from Borivali Mumbai, Past 12 days chasing to get problem resolved but Getting sick of the service provided to me by SAI DISH TV LINK service provider. Everytime getting answer that HD Box are not available. Still not getting proper answer.
Iam Deepak from chennai.Past 3 days iam not able to see sunnetwork tamil channels.I made a call to customer care to more that 10 times but no proper response,they just make me to wait for 10 mins in line and then automatically the line will be disconnected.Atlast one person called me and said your channels are activated (from the number [protected]).But after that call Iam not able to see any tamil channels now.It is fully blank.Now iam keeping disvtv as toy to play...and soon i will thru into dustbin.My contact Number [protected]
I was about to inquire about dish tv tomorrow, but after reading all this complaints i think I'll stick to cable. Its India and you have to at least wait 4 or 5 years for things to work with precision, and with good customer care, so thank you guys for your input on your problems, you saved me 3000Rs.
I shifted from Tata-sky to Dish TV during May,2007. I think I made a mistake. The Dish TV signals are extremely poor and are not suitable for viewing onlarge screen TVs. The signal strength is only about 50%.
I wish the Dish TV management does something to improve the signal quality fast lest they may start losing customers to Tata-Sky or other newcomers.
S K Kohli,
Panchkula.
paid channels not working
Complaint against dishtv india
Dealer code 18421, dealer mob no. [protected]. My dish tv's all paid channels not working from 30th march 2007. I paid my monthly rent rs. 300/= for month of april 2007. On 1-04-07 but there was same problem. Till now i have done 20-30 complaints by phone & sms, numbering 6250663 to 6374370 dated 7/4/07 to 15/4/07 but no progress.
Hi
My VC No. [protected]. And I renewed it on 23/08/2014. But till now my connection is not activated. Please do needful as soon as possible. And kindly let me know what is the reason for delay. My mail id is kpa1000@gmail.com
Regards
Ashraf komakkal
Hi,
My VC no is [protected]. Some of the channels (Vijay tv, Zee, Kalaignar, Raj, Jaya, Movies Now, Star Sports, Sony Six) suddenly went missing. I had subscribed for all these channels and am paying for them too. Kindly do the needful at the earliest. My email id is achu_riju@yahoo.com. Expecting your reply..
Sir,
My VC No:[protected], A/C no:[protected].(Name: Faizal)
I am not getting today on wards most of the Malayalam channels, like (News Channels, Mazhavil manorama ect.).So please check and resolve the problem immediately.
Thank you
Sir my vc number is01513188961-8. I am your regular customer.i want to know about my last recharge date and when it will expire.Because i recharge it on 20-11-2011 for two months but it is off from [protected]. is there any problem in your system please solve my problem Thanx
VC-[protected], SIR, I UNABLE TO VIEWING 889GEMINIMOVIES, WHICH IS UNDER SOUTH SILVER PACKAGE.
vc-[protected] sir, i am unable to watch 889 gemini movies which is under south silver package.
V.C. Number:[protected]
Even though my subscription is paid till 2nd nov 2009, I am NOT receiving this channel
1.colors
Please rectify this quickly,
Thanks and regards
bappa365@gmail.com
V.C. Number: [protected]
Even though my subscription is paid till July 2009, I am NOT receiving the following channels
1. SONY TV
2. SONY MAX
3. STAR PLUS
4. STAR GOLD
5. STAR UTSAV
6. AAJ TAK
7. TCM
…amongst many others. Please rectify this quickly, before IPL begins.
Thanks and regards
Vibhav1965@hotmail.com
my vc no is [protected] iam regular custmer of dishtv since two years all cartoon channels and channel colors is not coming from two months please check and take necessary action fast
My VC no. is [protected]. I renew my dish subcription completed marathi pakage. But i have not recieved any paid channel
non transmission of free channels which are mandatory as per the norms of government of india!
I would like to bring to the kind notice of the board that I have purchased dish t.v. about one and half years back by paying 4200/ rupees and opted for telugu channel package. After one year, I opted for monthly payment of subscription and had paid the same for 3 months. During 3rd month the telecast was stopped without any default from my side. I immediately contacted the dishtv, they informed that their records were not updated and would restore the same within 24 hours. The same was restored after 24 hours. The subscription rates were enhanced and I was never informed of the same. So far, I have not received even a single communication from dishtv either for my bill payment or for any other matter. I got vexed and contacted dishtv and asked them to telecast only free channels, which are mandatory as per the norms of government of India. The free channels were aired for some time and stopped. When contacted they said they told that they would not telecast and spoke to me in a rude manner. I told them I would proceed legally for which they asked me to do whatever I wish to do. I sent a legal notice through my advocate on receipt of which they had started telecasting the free channels. And now, all of a sudden again they have telecasting the same. This is very poor service from Dish Tv in India!
This is to bring to your kind notice that I have purchased a Dish TV from M/S. Neeru Electronics, 2, Main Market, Malviya Nagar New Delhi -110017 dated the 14th April 08, the invoice number for the same is 13166, book number A-264 and the price was Rs 3, 200/-. The warranty for the Dish Tv was for a period of one year from the date of purchase. The copy of the bill and the warranty card is annexed alongwith my complaint.
The same day late evening, my installation at ¼, Sector – 1, Pusph Vihar, New Delhi –110017 was completed, by the time the technician left it was around 9.30 at night, and they hurriedly left. Later on switching on the television I discovered that I could not receive around 15-20 channels and many channels were not clear.
This problem became more serious as a result of which many channels were not available and those that were available were not clear due to which it was not possible to view them. I made a complaint for this at the Dish TV customer care in the fourth week of April, the reference number for the same is [protected], and after two days somebody came and left without rectifying my problem.
Again, I lodged another complaint at the customer care, the complaint number for the same is [protected], on 8th of May. A technician came to my place after two days, but could not rectify the problem again and asked me to write that my LNV is not working in his job card, he assured me he would replace it, he left by saying that he would bring this to the notice of his seniors at the service centre at Malviya Nagar Khirki Extension. He also informed me that my problem will be sorted out only on Monday as that was a Saturday. He left by saying that he requires to change the LNV.
Nothing till today has happened, I have been waiting for the technicians to come and do the needful. When I ran out of patience, I called the dish TV service centre on the following numbers [protected]/[protected], on Tuesday dated, the 13th May 2008, but the response that I got was very cold from there, the person misbehaved with me and said that we cant replace your LNV, if we do replace then I have to make another payment of Rs.200/- for the new one. I informed him about the new connection with warranty, but all my efforts went in vain.
Again during the 14th & 15th May I made regular calls, and each time the person would say he would make it done by the same day, but no technician turned up at my place. I have also made a call at Neeru Electronics, at Malviya Nagar, he called up somebody but even his efforts did not help me out. Later no follow up was made from Neeru Electronics.
Another complaint was lodged at the customer care the complaint number is [protected] but even on this complaint no action whatsoever was taken by Dish TV. Dish TV has made no efforts to address my grievances and has supplied me with a faulty set.
There has been a grave deficiency in the services of Dish Tv to the effect that they have supplied me with a Dish Tv set which is malfunctioning and faulty and is not working properly. Inspite of my repeated requests and complaints, Dish Tv has taken no effort to rectify the problem till date and have instead completely ignored my complaint.
I would request that in view of the above the Dish TV should be either replaced or in the alternate a refund of the price of the Dish Tv set which is Rs. 3, 200/- should be given to me.
I would further like to request you to give me suitable compensation for all the mental, physical torture that I have undergone due to the misbehavior of Dish TV and also provide me the cost of the complaint.
With Warm Regards
The Dish TV India has cheated me by blocking the set top box and thus denying access to FTA channels.This is clearly against TRAI regulation which says:
THE DIRECT TO HOME BROADCASTING SERVICES STANDARDS OF QUALITY OF SERVICE AND REDRESSAL OF GRIEVANCES) REGULATIONS, 2007. NO. 8 of 2007
The Regulation no. 8 in Chapter II which says:
8. Prohibition to disable Direct to Home Set Top Boxes.----- In case the
direct to home subscriber does not owe any dues ( including any arrear
towards installments of hire purchase scheme or arrears of rent for the Direct
to Home Customer Premises Equipment of such operator) to a direct to home
operator, such operator shall not disable the Direct to Home Set Top Box of
such subscriber who does not intend to continue to opt or avail direct to
home services offered by such direct to home operator and uses or intends to
use the Direct to Home Customer Premises Equipment for viewing the direct
to home services of Doordarshan or any other direct to home operator.
They have used the DD's packages for promotion purposes and now they are cheating customers by blocking the set top box.
My VC No [protected], I wanted Q-TV channel on Dish TV
which the company is not providing me, previously this
channel was available on dish TV, I have given email but co.
is not replying. Due to non availabilty of Q-TV Iam not renewed
my subscription due to which all free to air channels were blocked along with paid channels. This is not fair, govt. has
announced that free to air channels should invariably made
available to all subscribers whether they subscribe or not.
Please forward my complaint to dish TV India.
Re: Dish TV India
I fully agree with most of the complaints. I had subscribed to dish tv only with the idea of watching 'god tv' and other relevant christian channels but unfortunately you have stopped telecasting them though they are free to air channels. Why? I feel you are biased in a democratic country like ours. These channels have been a great help in our daily walk of life. The programs encourages us to be positive in our daily life and make us better citizens of our country. Moreover the prayers offered on these channels for the sick and dying are remarkable. My humble request with folded hands is to restart these channels immediately once again. Thanks in anticipation.
I too had the same problem with dishTV as at the time of purchase there was one package named Dish Freedom (Hindi/Punjabi ) in which one has to pay Rs75 /- per month for Zee + Sony + along with other channels including free channels now on query I am told that package have been revised to Rs 100/- but without Zee+Sony and other lucrative channels. Is this not CHEATING?
My v c no is [protected]. I purchased a stb in the month of november from patna. After one month my some of the channels has been discontinued. I contacted over phone to customer care. The customer care informed that you have taken welcome offer so u will not be able to view all the channel. After three months my all the channels has been discontinued. I contacted customer care to transmit the free channel the customer care told me that you will have to pay then the free channels has to be provided.
But at the time of purchase i was told that u will able to view the free channels. I will suggest plz never think to bye stb from dish tv its a great cheater for customer. Never never bye a product from dish tv. Because i have seen a same kind of complaint from d narsimha gautam dated 13.03.2007, when he complained same type of treatment was done by dish tv but after serving a legal notice the dish tv started transmission of free channels. I also mentioned to customer care but the dealing person was not even ready to listen me. I also arranging to serve a legal notice by consulting the broad casting authority.
irresponsible service
I have been trying to get my channels activated for the past 3 days and every time i talk to their service center I'm told it will take another 24 hrs.
All you people trying to subscribe to the DISH TV service, please stay away. They do not have a proper complaint management system. The guys sitting there are just playing with some tools and have no clue whats going on. They don't care if you are getting the service or not. Every time you want to talk to their supervisor, you are told they are busy. And they will call you back. No one has called back since last 3 days.
I seriously would not recommend their service at all. Its just a nightmare. Just try calling their customer service number and you would know what i am talking about.
I fully agree with the complaints voiced by the Dish Tv customers. I got my dish tv connection during their launch days. A guy who represented their local dealer called Bhaskar Rao ( Bangalore ) collected the advance amount promptly after inspecting the installation site. After a long wait, he sent his technical head one goonda called Thomas to install the dish. That guy came around 9 pm with no tools and was asking for even a screw driver from me. He struggled for a few hours and finally walked out saying since Im living in an apartment and my house dosent face the east, I wont be able to get the signal at all. When I argued, the goonda tried to take the SB card and leave. Fortunately, I was alert enough to get it from him. Next day, I could catch up a local guy and got it installed in just half an hour though I had to shell out some money.I wrote to dish tv to refund the installation charges since I did the installation through another technician. No action from dishtv as was expected.The service is pathetic. I wish Shah Rukh Khan makes a visit to each of us being cheated by dish tv, before he actually endorses dishtv.
Whoever is planning for a new connection, please go ahead and buy tatasky. Dont ever think of dishtv.
I am sure unless they vastly improve their services, they will be out of the market very soon.
I have paid to credit card. How to know the status?
I urge all of you to not purchase DISH TV connection. These guys will suck your money and will not vomit also. These guys are pathetic in fact whole DISH TV INDIA is pathetic. I ashamed that we have such company in India who really does not care about customers.
A very very very Pathetic.
Hello All Subscribers of DishTV of India,
I am one of the unfortunate customer (sure they have too many) who would like to keep all who have subscribed for "DISHTV" as pls think before u continue as a subscriber, since last one year i am a member & repenting to be one. The services that they (DISHTC) are rendering to the Customers by are just horrible & it's a nightmare when you call their so called Customer care. I am scared to call the Customer care (SO CALLED) of DishTV, as instead of resolving problems they give you more problems. They will make you wait for 15 minuets + to listen to your one query but they will not resolve your query at all when you ask them, they would just give u a complaint number for your query & that is all after that all is forgotten about your problems.
1) Since Spet'06 even after paying the subscriptions, every week the paid Channels (STAR CHANNELS) would be cut off, on calling to check with them they would not give you any reason, but would tell you to to keep your set box on for 24 hrs on one particular channel, you do so & find nothing has happened, Sio again you call them , again the so called parrots of dishTV would come online, they would again give a complaint no. & tell you to do the same thing again. After a week then we would find the channels working. Again after a month the same story is repeated as you find the channels are disconnected again. Pls note this is still going on every month for 1 week.
2) To my bad luck I have one more connection & there too the same problem.
3) Now that I have shifted the two connects & had requested for multichannel scheme, I have requested this on Mar'23rd 2007 wide email, I get an email saying that my payments are due so they cannot do this before I pay (this is the only email I have received so far from them, as it was related to their payments), i informed them that since there are two connection in my name the other channel account had a balance credit of Rs 900/- & that they should deduct that account for the required 1 month subscription. After checking the account today I find that they have deducted that amount from one of my accounts which had credit but yet have not converted to Multiconnections. So I called them today afternoon again, asking as when this would be done as I had requested this on 23rd Mar'07. To my surprise the Parrort (Call center rep.) of DishTV states that we are giving you a complaint number & it will be done. No reason given as why this has not been action for last 3 weeks, You ask for supervisors, they same answer you get every time, they are busy? wonder doing what? As not one complaint are they able to resolve properly.
Till now they have not converted my two connections two multi connections but have collected the payment dues promptly.
So friends & subscribers please be careful while dealing with customer care of DishTV.
Nitin Shahade.
I have paid Dish TV for Maxi Plan which is suppose to show me all the channels they have. I am not receiving even half of the channels for which they have charged me. Even after so many complaints there is no response form their side. It has already been a month regarding this problem and despite so many complaints to the service centre and customer care there has been no action. They are charging me for the services which they are not even bothered to deliver. Very poor service!
Yes, It is true. Pl. don't go for DISH TV. The customer service is very bad. They are using the customer care to disturb the subscribers.
They will disturb you daily by calling you or sending SMS to your mobile to pay the subscription charges, even if you pay regularly.
Please don't give your phone number to them. They are absolute NON-SENSE people.
most ridiculous service
I have moved from Gurgaon to Hyderabad. I am desperately trying to contact DISTV call center for installation. They promised big things like moving is piece of cake etc etc. Now, I talked to them on 1st of March, they said someone will contact me within 24 hours but, no one turned up yet.
I tried the call center number [protected] , [protected]) and no one is picking the call (either it say sorry phone busy or sorry no one is picking up). First time faced situation like this.
After continuously trying for Five days, I called the Noida number (STD for me). Someone pickup the call when I asked him why no one turned up answer was, wee have sent it to dealer they did not come, what can we do?
Huh what can we do means? He then told me he is forwarding my call to senior executive. I waited for 3 minutes no one picked up the phone.
In this duration I have sent them two mails but, did not get any reply. See the mails below. Don't go by the promises this is first hand experience of buying DISHTV and moving with it. It's horrible. I am going to through it and take some cable service or might give a try to TATA SKY.
I am DISh TV subscriber VC number is XXXXXXXX. This is a new connection installed in Gurgaon in October. In December, I was suppose to move out of Gurgaon. That is why I did not make the payment. I was not sure whether I'll continue with DISH TV or not.
Now, I moved to Hyderabad and fixed my mind to continue with DISH TV. I talked to one dealer last week Ravi Electronics, Koti, Hyderabad (Ph - [protected]). He asked 300 RS for installation. That was surprising, as DISH TV claims 200 for installation and that was the charge in Gurgaon. Here in Hyderabad it seems dealers lobby exists.
I agreed for paying 300 RS, finding no alternate as other dealers also quoted the same amount. Finally after two days, he sent one person who couldn't do the installation because he came without drill machine. By the way, that person was looking like completely untrained person.
Then two days back on 27th Feb 07, I talked to DISH TV customer care center [protected]. Got the complain number XXXXXXX. I was told within 24 hours engineer will come and install the DISH.
About payment, I told the customer care executive, the moment it gets installed I'll pay for my subscription. As your engineer shall give me the feel of service provided by DISH TV. Now it's more than 48 hours no one contacted me.
I am trying the above number since yesterday (28.02.07). either it shows busy or no one is picking up the phone? I got another number from net [protected] but, faced the same response.
2nd Mail
Hi
Are you guys suppose to reply or not? Today, I called your noide number (STD call for me). The customer care executive simply asked me to hold while he transfer the call to senior executive. Because, I asked him whose responsibility was to track the dealer and send a person to my place for installation. He transferred the call I waited for 3 Minutes no one picked the call.
Now, it's time. I should tell you that I am going to drag DISH TV in the consumer court. This mail shows I am trying to contact DISH TV desperately but, not getting any response from DISTV.
The most non customer friendly system.
Everyday some problem or the other would come with solutions not before a week only after repeated calls to the customer service.
Never come across such pathetic set-up ever.
Strongly advice everyone to never opt for it
Dish TV payment gateway is horrible
Dishtv Customer care numbers
Customer care number [protected] or [protected],
Please prefix: 011 for North, 022 for West, 033 for East, 044 for South
Or [protected] (toll-free)
Or [protected] (STD)
Or [protected] (STD)
» From all other phone lines Northern India: 011-[protected]
Southern India: 044 -[protected]
Eastern India: 033- [protected]
Western India: 022-[protected]
Email id: customercare@dishtv.in
dishtv hyderabad no entha
dish tv customer care no
I have shifted from G.Noida to Gurgaon , my account was expiring on 20.1.08 but I paid 900 and got it renewed for 3 more months , paid 300/- for installation of connection in Gurgaon but dish is not working fine and my several desperate requests have failed to set it right can someone please help me and restore correct quality of connection.
Regards,
Vivek Tyagi
[protected]
I paid my dish tv renowell amount to their distributer on [protected] (786rs). But my setup box deactivated.
Quality of Dish TV customer service is bad. They say that all dealers accept cash /cheque and their Hyd office says that only two dealers in Hyd accept the payments. Their web service is pathetic. Most of the pages give errors. Payment by credit card on the web is a big joke. Most of the times it gives errors and some times when it throws errors the payment gets processed. Figure it out.. Worst payment gateway that I have seen.. Kudos to dish TV India.
About DishTV India
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It has been over 3 weeks since I registered a complaint with DISHTV regarding my Set Top Box. And, I think the complaint has fallen on deaf ears because, there seems to be no action taken whatsoever till date.
A lady told me that she would ask the engineer to visit my home to check the problem. And, after that, till date I haven't received any call from DISHTV regarding it.
And, that is not all. The site (www.dishtv.in) returned a HTTP error when I tried to log my complaint. I later copied the E-Mail Id furnished in the site and took pains to mail them the complaint from my personal Mail Id.
This is not just poor service, it also shows how careless, nonchalant and ludicrous the whole of DISHTV's service is.
So, on the parameters "service", "support" and "feedback", I'd give DISH TV a 0.0 / 10.
My advice to people who are looking to opt for DISH TV, please, please, don't commit that mistake. You will regret it very deeply.
Mr. Paste,
Just to tell you very clearly that first I am not a part of any union or some thing like that... and also ...
1. Please will you tell us where it has been mentioned that for Rs.300 you will got all channels (ie 170) offered by DishTV...so that if this is the case others will also be befitted with that.
2. If you have never opted for any package then by default the package is Hindi/punjabi for all.
3. Also to know latest happening you have to on that channel and have to see that... because what i came to know... is that you are not updated at all and also Please before commenting on any body try to get real fact first... and if you don't know that... then don't criticized or Blame others if they are showing you the real picture.
Dear Friend,
I think you have subscribed for Hindi/Punjabi maxi package... therefore you will get Hindi, English and Punjabi channels only... and also for a sum of Rs.300 for maxi package you will not get all channels... you will get channels as per your package that you have subscribed for.
And all this information is available on their dish interactive channel... about change of package and others.