Dishtv India Ltdpathetic customer service!

R
This review was posted by
a verified customer
Verified customer
Review updated:

DishTV Network in India started with a lot of promise it was a undeniable success to a large extended for the following reasons:

1. Monopoly-No other Network was available other than the local cable network.
2. Lesser Investment Required- If you wanted to have a full fledged viewing, you needed at least a minimum of 4 dishes where investment cost was higher.
3. Huge demand in the Middle East Countries- There a huge demand of DishTV Boxes for Indian Expats in the middle east countries for the STB as NSS 6 signals are received here.

Even through the people have supported the DishTV in their endeavor, looking into the totality of the customer have been taken for a ride. When looking from outside it has been a house in disorder with a weak top brass so to say. Very poor customer care policies, keeping at arms length all its customers. May be they still think that they are running an old steam engine.

Major Drawbacks of DishTV India Network:

1. Pathetic Customer Service: I. Never responds to any query on the email even if you have logged in as a customer.
II. If you are lucky to get a email reply, don’t be surprised if it comes after a week.
III. Centralized operations sitting in Nodia and the poor quality of Customer Service Staff.
IV. Gets calls from only Hindi speaking Customer Care Executives when you not comfortable speaking in Hindi as it is not your mother tongue.
V. Online Credit Card Payment system never works.
VI. Transparency of you changing your viewing package not available.
VII. Major Drawbacks in the June 06’ Maxi Malayalam Package and Dec 06’ Maxi Package which cost you mush lesser with more of Hindi channels added.
VIII. No response to any account details and poor tracking to resolve issue.
IX. If you have Ordered 1 DISH TV MOD (Movie On Demand) you may be surprised to see that you would have been charged for 4 movies. You would know that only if you have viewed your statements online.
X. Most important thing is that, if a customer finds that his grievances are not resolved, they must give alternate contact details, so that the issue goes to the next level and is addressed there.

If you look into an over all picture, DISH TV India services has been very bad in terms of customer Care and this is not the view expressed by me but most of the Dish TV Customer whom I know. It is now high time that they come off age and pull up their sock under a New Dynamic CEO of ZEE Network or Tata SKY is going to score over you.

Responses

  • Ek
    Eknath marade Jan 01, 2020

    I have recharge the balance on old vc no [protected] by mistakely please transfer my balance to new vc on [protected].
    Hope you will understand my problem.And make any action about this.

    0 Votes
  • Si
    Sid khan Sep 28, 2019

    In the my house two dish TV connection...
    One was damaged due to electricity but I want to the balance are transfer to another account.

    0 Votes
  • Sa
    Sanjay Sarswat Sep 15, 2019

    I am getting Faulty viewing card error on screen since yesterday night. I had checked with all possible ways to reconnect it but response is none. Tried calling your CC but they are not able to solve my issue. Hope my VC card and stb required re-pairing from your end . Plz check at your end pair it on priority basis. My card ND vc no. Both are ok

    0 Votes
  • Sh
    Shital Bhangare Jun 01, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I have changed my SD set top box into HD set top box connection with different VC no. And i accidently recharged on my old Account. Now I want to transfer my previous amount from old VC no. To New VC no.

    My new VC no. is [protected]
    My old VC no was [protected].

    Comments

    0 Votes
  • Ad
    adarichey May 07, 2019

    no mention was saids to me that i had to pay my service in advance of use. I do not have any money i live on ss. Everyone at dish says that too bad that is our way and if you dont like you can quit. How can i quit when i have a 2year contract. The cust. Svc is the worst i have every come across. Alll employees do not give a [censored] who you are.

    0 Votes
  • Ra
    Rajasekhar Singamsetty Apr 27, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Just pack chainge 20 days to problem trugul meny times cantact customer care not respond 3 complaint automatic close done customer care not respond distributer also not respond this type of service warust service warust service dish TV

    0 Votes
  • Sh
    shivam anand Sep 18, 2018

    As my set-up box of old connection was not working so i purchased a new connection of different vc no, and because of 1 month package amt present in old vc i want to transfer it to new vc no.

    0 Votes
  • Kh
    Khaziya shamshad Sep 18, 2018

    Sir I have deactivated my old connection and purchased a new one. I have by mistakely recharged to my old connection. I want to transfer my balance from old to new. My old vc no. is [protected] and my new vc no. is [protected].

    0 Votes
  • Na
    Navin Kumar Kayal Sep 10, 2018

    Viewing HD channels on dish TV is now headache, continuous interruptions.complaints regularly regards no use.

    0 Votes
  • [email protected] Aug 15, 2018

    Olad.channles.name.life.ok.star.maza.olad.logo.star.plus.star.ustav.star.golad.olad.tv.progryam..compalent.publices

    0 Votes
  • On
    Online _CST Jul 14, 2016

    Dear iammanin,

    As per our conversation on [protected], informed that we have arranged a call back for you from our sales team regarding SD to HD free replacement. Moreover, you will receive a call from our sales team within 24 hours. For any further clarifications, please drop us an email on [email protected]

    Regards,
    Online Team
    DishTV

    0 Votes
  • On
    Online _CST Jul 14, 2016

    Dear iammanin,


    Hope you are doing good.

    Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [email protected]

    Regards,
    Online Team
    DishTV

    0 Votes
  • Ia
    iammanin Jul 12, 2016

    Sir
    I really love DishTv than any other DTH but
    This is shame to request that I have been disturbed a lot due to ur poor Customer Care Service.
    The query goes in this wy.
    On 7 Nov 10, I recharged my Dishtv with Rs 450 for two months(Rs225 Pack), on [protected] but the dealer when recharged missed a digit and recharged on 10 digits ( [protected] ), and my connection got deactivated, then on 9 Nov.10 I lodged a complain on Customer Care [protected] then it was cured around 12 Nov 2010..and I got the Rs 450 in my account n the next recharge date came was 5 jan 2011. Then I thought wow Dishtv is unimaginable Listening to innocent customers.

    I was astonished to see on 21 Nov 2010 that my Dishtv began 2 show msg " Recharge ur dishtv to avail services" Then I contacted 20-22 times to customer care executives and whenever I called they replied that " We will cure ur problem and u will gain ur services in 2 hours .." But my dear the 2 hours have been longated to 5-6 merciful days.

    My TV is off n I m helpless ..

    PLEASE SIR THIS IS MY HUMBLE REQUEST THAT DO ACTIVATE MY ACCOUNT IMMEDIATELY .. so that the image u have created can b rehersed.

    My new Complain no. which I got is :[protected].


    Thanks

    Manindra Sharma

    [protected]

    V.C.No ; [protected]

    0 Votes
  • Ff
    fffffffff Jun 15, 2016

    Dishtv sec - 58 around 50 inbound employees were terminated in one day and customer's of dishtv was handled by the watchmen's and not process related employees customers were not satisfied and many has disconnected their dishtv and moved towards other dth services

    Headoffice is being informed that in dishtv sec - 58 there are around 30 employees were requesting for their right that they should get six offs in a month as they were told by the hr at the time of hiring and employees were all saying that dishtv is not having the man power then they are ready to work with four ofs per month but they should get the pay for the two offs suspended but the hr management was not trying to understand the circumstances of employees and they rudely reply that they are not going to give nor the pay neither the off's isn't it evilish nature plz mark my complain

    0 Votes
  • On
    Online _CST Aug 07, 2015

    Dear Navs Elsword Gurung,

    Thanks for voicing your concern. Please be assured that we working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [email protected]

    Regards,
    Online Team
    Dishtv

    0 Votes
  • Na
    Navs Elsword Gurung Aug 06, 2015
    This comment was posted by
    a verified customer
    Verified customer

    I recharged my dishtv account on 2nd august, 2015 around 4'o clock of amount 500 rs..but the channels are not yet broadcasted, signals and the machine are all fine.
    Therefore i request you to look into the matter.

    0 Votes
  • On
    Online _CST Feb 14, 2015

    Dear Mashkoor,

    Thanks for voicing your concern. Please be assured that we working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [email protected]

    Regards,
    Online Team
    Dishtv

    0 Votes
  • Ma
    mashkoor77 Feb 13, 2015

    My STB and my VC are no longer paired.

    Please pair the following VC with the STB below:

    VC No.: [protected]
    STB No.: DST12210019809
    Verifier Key: [protected]

    Kindly do the needful

    0 Votes
  • On
    Online _CST Nov 28, 2014

    Dear Ramachandra Rao Adari,

    Thanks for voicing your concern. Please be assured that we working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [email protected]

    Regards,
    Online Team
    Dish TV

    0 Votes
  • Ra
    ramachandra rao adari Nov 19, 2014

    Dear sir,
    I adari Ramachandrarao having dish tv connection since 6 years.i am facing problem with no signal since 1 month.my viewing card number [protected]. So please rectify this probleme by sending your technician.my your technician.my contact details are [protected]
    Regards
    Ramachandrarao

    0 Votes
  • On
    Online _CST Oct 28, 2014

    Dear Bharat Patnaik,

    Thanks for voicing your concern. Please be assured that we working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [email protected]

    Regards,
    Online Team
    Dish TV

    0 Votes
  • On
    Online _CST Oct 28, 2014

    Dear Bharat,

    Thanks for voicing your concern. Please be assured that we working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [email protected]

    Regards,
    Online Team
    Dish TV

    0 Votes
  • Bh
    Bharat Patnaik Oct 27, 2014

    The HD channels, the Dishtv. had contracted to view to my account bearing VC No. [protected], is not providing since 23.10.2014 without any information for which I am mentally suffering.
    Request for quick and early redressal.

    0 Votes
  • On
    Online _CST Jul 14, 2014

    Dear Rocky Ten,

    Thanks for voicing your concern. Please be assured that we working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [email protected]

    Regards,
    Online Team
    Dish TV

    0 Votes
  • Ro
    Rockyten Jul 12, 2014

    Dish TV has one of the most pathetic customer care center. Oxford can replace pathetic word with Dish TV in thier dictionary.

    0 Votes
  • Pr
    Prajapati Dixit P Mar 22, 2014

    Dear Sir i instol a Dish tv last 15 day ut I m not Waching. my VC no is [protected]. plz Start &

    0 Votes
  • Sn
    S N TRIPATHI May 31, 2013

    I am a subscriber of dish, having v c number [protected]. Recently I upgraded my pack to HD Pack (corporate plan). But sorry to say sir, that since I took the new pack, I never get all pack feature and most of channels are disturbed due to poor signal (dish also has been changed). In spite of repeated phone call to your local representative Mr Arvind ( Mobile: [protected]), he never take the notice. This way I am deprived of services, I am paying for. If situations run this way, I will be forced to surrender your services. So, you are kindly requested to look into the matter at earliest.
    ...above is the transcript i emailed to dish tv customer care. I got no positive response from this 24*7 customer care. Friends i commited the mistake of going with this service provider despite the availability of many more service providers...my feed back to you is that if you in thought process of taking connection...big no to dish tv...pathetic...very disgusting & irritating service.

    0 Votes
  • Tu
    tulasi ramam Mar 30, 2013
    This comment was posted by
    a verified customer
    Verified customer

    sir,
    we are wrongly recharged the dishtv that vc no.[protected].currently
    we are using vc no.[protected].kindly requesting sir...to take action
    as early as possible, to money transfer given below vc no.

    CORRECT VC NO.[protected]
    TRANS id:D25435726313.
    STB NO.1251ACB20WJ19102
    VERIFY NO.[protected]

    email id:[email protected]

    CELL NO.[protected], [protected]

    Comments

    0 Votes
  • Ta
    tandon deep Nov 12, 2012

    Yes, service from Dish TV India is very pure specially the customer care from DishTV is a horrible.

    but we do not know how can we escalate this issue to some one, who can help us is getting queries resolved? Can consumer court will be a good option.

    Ill applied the connection in 2 nd nov my ticket number is 2333106 customer care guys are says its take 72 to 120 hours but its all most passed 10 day maximum time i call to customer care but no one can response proper . after several call then they installed the connection but connection is not activated my vc card no - [protected] .

    Dishtv ceo and nodel officer are not repplied the mail and they havent resolve the problem of customer .

    its very pathetic condition of this company no one are responsible the same they all are busy in distillation .

    0 Votes
  • Ji
    jimmy butler Aug 13, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I am also a subscriber, and work in Aghanistan. I wait now for 3 weeks after i paid for six months for them to recharge my account. Dish tv India SUCKS. i wish aother company can come forward with better service.
    Regards
    Jimmy Butler

    0 Votes
  • Ar
    Arunima kumari Jul 15, 2011

    i am 500% agree with you. DishTv india is just cheating the poor indians nothing else. Even dealer are also not satisfied with thier service.

    0 Votes
  • Ni
    Nirbhay Pandey May 30, 2011
    This comment was posted by
    a verified customer
    Verified customer

    How would cust care Care Executive will satisfy the customer while their Teamleaders Puts Pressure to finish the customer's call with in short time and it is true that they are not providing better employee satisfaction that is why there as lossing their good customers and customer care executive both and now the result is in front of every body.

    0 Votes
  • Dr
    drnemoin Apr 20, 2011

    Awful customer and after sales service, As an existing customer I am fed up with the apathy that is meted out to customers.Their only point of contact is the Call center in Delhi, which speaks predominantly Hindi, they have no escalation matrix so one can speak to anyone senior in the company to get a resolution to any problem.

    They have outsourced the entire operations to external vendors and franchises who are absolutely in efficient and rude, and trying to find a solution to any problem with them is like dealing with a government organisation where the attitude is "whose father what goes".

    I am just waiting for my subscription to expire and I am going to shift over to another provider.

    The equipment is theirs, the set-top box and the antenna, then when the same fails its their duty to replace the same free of cost which they don't do, but charge for the same, if one draws a parallel with any other service provider if their equipment is faulty they replace if free of cost, but not Dish-TV.

    Don't go by the Ad campaign "Wish Karo Dish Karo"...it should be "DISH KARO BHOOL KARO".


    To sum it up ...DONT EVER GO FOR DISH TV...its the worst

    0 Votes
  • Qu
    Quantumhelp Apr 07, 2011

    DISH TV is BS company and their MD and CEO should be ashamed of their service. I would NEVER recoomend any one to subscribe to this TV service. I had this in Chennai 2 years ago and I disconnected it. Now in Pune unfortunately, got stuck because of a purchase of Samsung TV. Horrible service. They take the money promptly, but will not provide service that it is promised. They really do NOT care about what they offer. If you want hassel free service go to TATASKY> So far, I never complained about their service. Unfortunately, they won't offer many HD channels yet, but with Dish TV half of the channels disappear on a daily basis. Witha Platinum package, I am not getting at least 90 channels, half of the HDs and 2 channels from each SOuth packs. Terrible people and terrible service. If I come across any of their management, I would tell them where to stick their Dish

    0 Votes
  • Na
    Nabin Mishra Nov 20, 2010

    HI ALL
    NEVER FALL IN TO THE TRAP OF DISHTV. IT WILL SIMPLY RUIN YOU IN TERMS OF PHISYCALY, MENTALY AND FINANCIALY.

    0 Votes
  • Sh
    sharans Mar 13, 2010

    Dist TV customer care & service is pathatic, people this one of most worst service provider.
    This is my humble request from all the people who is looking for dish tv connection please don't go for that otherwise you will also sufffer like us.

    0 Votes
  • Ja
    jayalakshmi Jan 16, 2010

    100% truth all above comments about dishtv

    0 Votes
  • Sa
    Sanjog420 Jan 12, 2010

    Hi,

    I am facing a very peculiar issue in case of Dish TV, STAR Plus channel is not visible during day time but during night the channel is visible. I contacted the customer care and they have replied that their is an alignment problem at my end and they would charge Rs 150 + ST to rectify the problem. Their is no pmroblem hwithy any other channel.

    Dish TV has got a pathetic customer care, can anyone please help and let me know where can I register a complain against DIsh TV.

    Thanks & Regards,
    Sanjog

    0 Votes
  • Sh
    SHAHZAD TAHIR Sep 12, 2009
    This comment was posted by
    a verified customer
    Verified customer

    sir plz utv pack and color full pack add in my platinum pakage my vc no [protected]

    1 Votes
  • Sh
    SHAHZAD TAHIR Sep 12, 2009
    This comment was posted by
    a verified customer
    Verified customer

    i am usman tahir from maharashtra sir plz utv and colors pack subscribe in my pakage my vc no [protected]

    0 Votes

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