[Resolved] Dish Network — false advertising, wrong billing, poor customer service
I had a similar experience with the Dish Network. The salesman for Dish told me we had 60 days to cancel with no fees, after we mailed the equipment back we got a bill for $400. Several years later and supposedly a little wiser we hesitantly decided to try Direct Tv. This time i made sure to ask all the right questions about billing and cancellation. I was promised a 30 day trial period no strings attached, the salesman even told me they knock off another $10 from the bill if you pass a credit check.
Direct tv was installed on a friday in march-07. We signed up for the plus package- 185 channels/hbo & cinemax free for 3 months for $44.99, no dvr included. The following monday we received a bill from them for $59.99. I called to question and correct the amount. I had to speak with several people getting different answers and reasons about the bill amount. When i mentioned cancelling the service i was told i would be fined because i exceeded their 7 day cancel policy its not 30, then i was "accidentally" disconnected.
When i called back after jumping through several hoops, the next person tells me its not 7 days, you only have 3 days to cancel from activation, then i was "accidentally" disconnected again.
Several weeks later we get a second bill for $59. Now we owe them for 2 months and we've only had service for a little over 5 weeks. Several days later they shut off our service.
During this experience with direct tv i've learned several facts:
1- customer service is lousy, they are either all stupid or they are all lying about everything.
2- direct tv will terminate your service within a 40 day period or sooner if a single bill is not paid, even a new customer.
3- in order to get the advertised package prices, you need to mail in a rebate form that takes 6-8 weeks and no interuption of service to qualify. This redemption can be ended at the discretion of direct tv at any time which can send your bill back up.
4- the installer doesnt have you sign anything. Your first bill is considered your contract with the terms of agreement and is also your redemption form to get the rebate for a lower bill.
5- direct tv's billing is pro-rated, this fancy word means your actually paying ahead for the service before you use it instead of after.
6-after your service is shut off, they will obviously call and try to collect the money, but they will also try to get you to cancel so they can add another $300 to your bill.
My best advice to anyone thinking about ordering directv is not to do it. They smack of false advertising and hidden details and poor customer service. If you already have directtv, do not cancel the service because they will bill you $300 or more on top of the monthly bill you owe. Your actually better off just not paying the bill... this way if they shut your service off, and you dont cancel, they cant even ask for the box back.
If your service is shut off, make sure you unplug the box right away because they can actually keep billing you month to month. This is because they dont actually kill the signal to the box, you still get a couple channels, but the only thing you can really watch are pay per view and the 24 hour ad channels.
The complaint has been investigated and resolved to the customer's satisfaction.
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Hello, My name is Dan Busa with Dish Network's customer service department. While the new customer promotion is offerred exclusively to new customers, we have other offers for existing customers. Feel free to e-mail me and we can review some options my e-mail is : [email protected]
Hello, my name is Dan Busa I work in customer service at Dish Network I read your complaint, it seems this issue should be very simple to resolve, and I'd be eager to get this up and running for you please email me at: [email protected]
Hello, my name is Dan Busa I work for Dish Network customer service . I would very much like to address your billing/ signal issues. On the billing you can actually turn off the auto pay or if youd like keep it and receive statements. If you'd like further details you can e-mail me at: [email protected]
Memsha,
My name is Ray Calo with Dish Network Customer Service. I apologize for the experience you had with upgrading your service. I would be more than happy to look into this matter to see if anything can be done for you. Please contact me at [email protected]
Thank you.
Hi,
My name is Ray Calo with the Dish Network Customer Service. I saw your post and wanted to respond with some information on your situation. Without looking at your account I can't say why the restart fee was needed to restore your service. Some accounts do require a payment before restoration. If you would like for me to research this issue in more detail, I would be happy to. Please contact me at [email protected]
Thank you.
Hi,
My name is Ray Calo with Dish Network. I read your post and I apologize for the bad experience you had with this issue. I would be more than happy to look into this matter for you to see if we can resolve this matter for you. You can contact me at my email address, [email protected]
Thank you.
Hello, My name is Daniel Busa I work with Dish Network customer service. I would be eager to help resolve this, If your still having issues e-mail me at: [email protected]
This is Kaia S from DISH Network Customer Service. I want to apologize that you did not receive a response from our Dispute Resolution Department and that your experience was less than great. We, at DISH Network, strive to provide the best customer service. When a customer makes a request to cancel services there are business and legal disclosures that are required to be read to the customer before successfully disconnecting and account. If these disclosures were not given prior to the phone call being ended, that may be why the account was not disconnected as requested. Upon cancellation of the account the equipment is required to be returned and DISH Network will only add $15 to the account if the shipping labels provided by the company are used. We charge this to the account because UPS charges for those shipping labels. I hope that this clears up any unanswered questions. Please feel free to respond to this if I can answer anything else for you.
Dave,
My name is Ray Calo with Dish Network. I came across your post and wanted to apologize for any bad experiences you had when calling in to our customer service agents. I would be more than happy to address any issues you may be having with your service. As far as your signal issue, your dish may need to be realign so you don't lose signal every time you have any weather come through your area. Please contact me at [email protected] if you would like to discuss this further.
Thank you.
This is Kaia S from DISH Network customer service. I want to first apologize that you had a poor experience with our company. We, at DISH Network, strive to provide the best customer service. When an order is placed but an installation is not completed, we give a full refund for any amount already paid. If you have not received the $47.68 refund please respond to this. I would be more than happy to assist in getting this resolved for you. Once again, I am sorry that this was not taken care of for you when you initially requested the refund.
Hello my name is Mike Houston of DISH Network customer service; I first want to say I am sorry A.Reddy that you had a bad experience with us. We always try and accommodate our customers in any questions they may have about everything from billing to technical and general questions about receivers and equipment. On our PPV or On Demand channels to order we understand that a movie can be ordered accidently so we added more steps (a total of 3 commands) to order one of our pay movies, when that happens please notate the time and movie and call us as soon as you can so we can get that cleared up on the account. It is easier for us to clear an accidental PPV order as soon as it happens. Please repost to this if you have anymore questions.
Hi, this is Alicia Brink. I'm with DISH Network. I apologize there was so much confusion regarding your pricing. We make every effort to provide accurate and consistent information to our customers. There are some situations that may cause your bill to increase or change. Since we are dedicated to providing the lowest cost to our customers, there may be times we enter in a contract dispute with a network provider. We understand that this may affect current shows or packages you are watching so we work hard to fight for a fair deal on behalf of our customers to prevent a large price increase. When you cancel services the equipment has to be sent back within 30 days to avoid additional charges. We do not have the capacity to store returned equipment in our local offices due to the amount of new equipment needed for customers in your area. We have independent retailers that customers can elect to use, if there is a charge from the retailer you would have to contact them since the funds were never provided to DISH Network. If you still have concerns about your bill or an increase you can email me at [email protected]
Hi this is Phillip Chang with DISH Network. I have reviewed your post and I am sorry to hear that you a bad experience with the return of your equipment. We take disclosures very seriously and I can assure you that we have measures in place that ensure they are given whenever needed. I would like to assure you that you generally save money by using our packaging as it is only $15 per shipping label (in your case it sounds like 2 labels were used), which is as low as half the cost of other couriers. We do value your feed back and continue to strive for best in class customer service to our potential and existing customers alike. I would like to ensure that your concerns are addressed, if you would like any clarification on anything mentioned above please contact me at [email protected]
Hi this is Phillip Chang with DISH Network. I am sorry to hear that you are no longer a DISH Network customer. I can assure you we do take your feed back very seriously and continue to strive for best in class customer service for our potential and existing customers alike. You mentioned that your bill went up within the 6 months and you were not satisfied with our services, I would like to help. Please contact me via e-mail at [email protected] for further assistance.
Hello this is Kimberly Escobar with DISH Network customer support here. Just ran across your post and wanted to apologize for any inconveniences you might have experienced with DISH Network. We appreciate your business as a loyal customer to our company. The free HD for life promotion comes with 2 options as far as signing up for it. The first option would be a 24mth agreement and credit card auto pay on the account. The second option we have is a one time $99.00 fee to get the promotion free for the rest of the life of the account with DISH Network. If you decide to go for the second option there is no requirements for a commitment or auto pay. Monthly our regular price towards an HD package is $10.00. a month, in one year you would still save $20.00 the first year. Our new customers are also given the same options. With the Service Plan warranty being on the account it allows us to replace the equipment being leased for free. It covers shipping and handling charges and it makes the cost of a technician visit $15.00 instead of $95.00 providing you tech visit a 60 day warranty. I would really like to help you in any way that I can if you feel the need to contact me directly feel free to do so at [email protected]
Hi is Alicia Brink. I'm with DISH Network. We offer great promotions to all customers. Some promotions will be limited to new customers; however, we have promotions for existing customers as well. Each promotion will have restrictions and qualifications. You are able to see most of these promotions online. Once you are logged into your account there is an option on left side for offers. You can also receive special promotions via email, mail, or commercials.
Hi my name is Alicia Brink I am with the DISH Network. I do apologize that there was some confusion with this issue. I would be very willing to help clarify the function and capabilities for the receivers; the receiver is capable of controlling two TV’s independently. If you are recording a show it will borrow the functions from the other TV. There are ways to disable this function to prevent needing an upgrade. If you would like more information on the features of your equipment please visit us at our web site or email me at [email protected]
Hello there, this is Kimberly Escobar with DISH Network customer support. Just ran across your post and wanted to inform you I would be more than happy to look into any issues for you. I truly apologize for any inconveniences you experienced with DISH Network. The most important things that we need back as far as returning equipment are the receiver boxes and remote controls. If for any reason the other equipment is not possible to return that would be ok we can rearrange that for you. We truly value your business as a DISH Network customer and would really like to get this resolved for you. please feel free to contact me at [email protected]
Hello Billy Crabtree, my name is Mike Houston of DISH Network customer service. I am very sorry you had a bad customer service experience with us. I would be more than happy to discuss this with you further and keep you a happy DISH Network customer. I would like to go over your account with you to get this resolved. Please respond to this post and we will get this resolved.
Thank You
Hi Eimire my name is Mike Houston of DISH Network customer service. I want to say I am sorry you had a bad customer service experience. We always try and make every customer a happy one; I was hoping to see if there are anymore questions or issues I can help with. Please respond to this post if you have any questions I will be checking in to see if you have.
Thank You
Hello there, this is Kimberly Escobar with DISH Network customer support. Just ran across your post and wanted to apologize for the inconvinience you have been experiencing with our equipment. I understand how frustrating that can be for you. We would be more than happy to help you and find the best resolution to your problem. PLease feel free to contact me directly at [email protected] i would like to further look into this for you and determine what the issue may be and go over the equipment on your account .
Hi, JJ77! We're currently in the process of negotiating a new contract with MSG and are hopeful to get it settled in the near future. I encourage you to check this website, http://www.greedymsg.com, for some in-depth information about this.
Hope that helps!
Hello there! this is Kimberly Escobar with DISH Network customer support. I just ran across your post here and wanted to truly apologize for the inconvinience you have experienced with DISH Network. Unfurtunetly the B4U package is no longer for sale, is a package we no longer provide. I apologize for the misinformation and frustration this has caused you. I would like to help you and further look into this for you, once again sorry if you feel you were not treated fairly. If there is anything I can do for you please let me know I thank you for your business as a DISH Network customer. Please feel free to contact me at [email protected]
Hello my name is Michael Hurst with DISH Network Executive office. I would like to first start off with apologizing for the customer service that you have received from us. I have read your post and understand the situation. With our billing there are a number of days before the services are interrupted or even cancelled. Payments are due 20 days after bill is sent out; if the bill isn’t paid by that time services will still continue. We would charge a late fee of $5.00 if payment isn’t made 30 days after bill was sent out. If the account reaches 55 days without payment then the services would be interrupted until amount is paid to restore the service. The account isn’t cancelled until it reaches 70 days without payment, if there is leased equipment then you would be charged for the equipment until it was returned or account restarted. When accounts still have a balance for a total of 87 days then it’s sent to collections for the balance that is owed. We do send reminders through the receiver, email if it’s provided to us, and phone calls. If you have any questions or concerns please respond to this post.
Hi there, my name is Kaia S and I work for DISH Network. I came across your post and would like to help. I would first like to apologize that your experience with DISH has been less than the best. It is our goal to provide the best customer service to all of our customers. As this post was several months back, I would like to follow up to see if the issue has been resolved yet. With some promotions that we offer, like free HBO/Showtime, there are certain eligibility requirements. In order to figure out what was going on with your account, I would need your account information. If you would like my assistance in getting this resolved, please feel free to email me at [email protected]
j.kahn, my name is Tommy Faust with DISH Network. I'm sorry for the frustration of those PPV's being ordered. I would be glad to look at the account and see what is going on with that with you. You can reach me here or email me at [email protected]etwork.com
Hi sheralynn my name is Mike Houston of DISH Network, I was going over your post and I wanted to clarify some things with you regarding your account. DISH Network has many different programming packages and we do offer a discount off the package price for the year. If the customer credit qualifies they will get there programming, install and equipment with no money down and just the first months bill. We do allow up to 6 rooms of DISH Network and that would be 3 leased dual receivers, we always include the first or most expensive receiver and for the 2nd and 3rd receiver boxes there is a monthly fee. DISH carries the most state of the art equipment which includes our dual SD/HD DVR Dual receivers, if our customer wants the DVR receiver the is a $6.00 monthly fee that allows the receiver to Record, Rewind, Fast Forward and Pause recorded or live TV. I do hope this information will clear up any questions you may have had, I will leave my e-mail for you if you have any questions I will be more than happy to answer. [email protected]
Hi Avital Alkoby my name is Mike Houston of DISH Network, I do want to say I am very sorry you did not receive your HD you were paying for. I was going over your post and there was an issue with the switch you had installed for HD. I wanted to check in and see where everything is at or did it get resolved, I would like to look over the account and check all the notes on your account to check the dates of install of the HD. I will leave my e-mail so you can message me directly. [email protected]
Hello, my name is Kaia S and I work in the Executive Offices of DISH Network. I read your post and would like to apologize for the experience that you had with our customer service department and the manager that you spoke with. We, at DISH Network, strive to provide the best customer service and it is our goal to do whatever possible in order to make sure that your experience with our company is positive. There are several factors that have an impact when upgrading to newer or more advance equipment. In order to further assist you and explore all options for the upgrade, I would need to access your account. If you would like me to look into this further, please email your account information and contact information to me directly at [email protected] and I’d be happy to assist.
Hello, my name is Tommy Faust with DISH Networks Executive Offices. I know how frustrating it is when many things come up. As gkenigmatic said we have no control over what the programmers put on their individual stations. You can always contact them to discuss that part. As for the bill being high, in these times it can get rough. Again as gkenigmatic mentioned you can always contact us and check out possibly changing your packaging to be more affordable. I can assist you with that portion if you want. If so you can reach me at [email protected]
ericarae86, my name is Tommy Faust with DISH Network Executive Offices. I'm sorry to hear about the trouble with your bill going up. It doesn't seem like it was explained very well.
The reason the first bill has 2 HBO credits is because we bill a month in advance. That way when you remove it at the end of the 3 month period you get a credit back on your bill for the month so you don't owe anything.
On 2/1 we did have an annual price increase, as all companies have, which reflects the change in the amount providers charge for the channels, costs of equipment/services/etc.. As for the $6, that is a promotion for our Service Plan fee. It's free for the first 6 months then is $6 a month after, which you can call in and remove if you'd like to save that $6.
Again I am sorry for the increases with no explanation and hope this helps clear some of it up. If you have any questions you can email me at [email protected]!
Hey, RKT-1970, I see you have an issue of a cancellation fee that you need to get worked out. You explained you and your husband both having not been aware of what you were signing when the technician presented you with the paperwork during the installation. It is an unfortunate situation you folks went through and we do apologize about that. With our agreements, we try very hard to be as fair as possible to everyone by enforcing this fee at all times when it should apply. Given that, the fee does need to stand as you chose to sign the contract.
ydepre, my name is Tommy Faust with DISH Network Executive Offices. I know how frustrating price increases can be. Unfortunately price increases happen to all companies in the pay-tv industry.
These increases can consist of how much programmers charge to carry their stations, along with equipment/services/etc.. Our change this year was $5, whereas other companies increased theirs by an average of $4-$8. The good news on this is on 2/1 we introduced a price freeze on our America's Top/DISH America programming until 2013!
I do not believe you can get TV5 channel alone, but we may be able to change your services to help save you some money. If you'd be interested in that or have any other questions/concerns feel free to email me at [email protected]
Amany Soliman, my name is Tommy Faust with DISH Network's Executive Offices. I'm sorry to hear you're still getting bills after cancelling. If you'd like to email me at [email protected] then I can definitely check this out and see what can be done to help you, and get this resolved.
Hello my name is Mike Houston of DISH Network Executive Office, I am very sorry we lost you as a customer we do appreciate all of our customers. We not only have New Customer Promotions we have Existing Customer Promotions, the Existing Customer Promotions do depend on a couple of things such as billing history and the offers available at the time of the customer asking. If you have any questions or concerns for me please e-mail me directly at [email protected]
cbroussard, my name is Tommy Faust with DISH Network's Executive Offices. I understand it can be frustrating when equipment doesn't work as expected, or fees are charged.
The receivers do not have to warm up before any functions work, however it is possible it may be caused by something else in the area. For example some LCD TV's generate interference as they warm-up preventing the remote from working normally.
If you'd like me to look into that further or at the account feel free to email me at [email protected]
Mill Choi, my name is Tommy Faust with DISH Network's Executive Offices. I'm sorry for the frustration caused with those price increases, but I would be happy to get that explained.
When a new customer signs up for service they get our Service Plan warranty free for 6 months. After that 6 months the bill goes up $6 for the Service Plan, but if can be removed at any time to save the $6. The Service Plan warranty covers all equipment in the event it needs to be replaced, including shipping and handling. It also covers any technicians you may need and discounts them from $95 to $15 as a one-time charge.
As for the second increase, on 2/1 we did have a price change. Price Increases affect all companies in the pay-TV industry, and while we raised ours $5; our competitors raised theirs by an average of $4-$8. The increase in costs reflects the change in the amount providers charge for the channels, costs of equipment/services/etc..
As of the most recent increase, however, DISH Network has introduced a price freeze on programming until 2013. I hope this helped clarify the increases you saw. If you have any other questions/concerns feel free to email me at [email protected]
Hello Leaapril, my name is Kaia and I work in the Executive Offices of DISH Network. I read your post and would first like to apologize for the poor experience that you have had with DISH. I definitely understand how frustrating it can be to get misinformation, especially when money is involved. I will provide you with some general information in addition to offering my assistance to you. Since DISH Network accounts are created on different days throughout each month, it is difficult for all accounts to be billed on the same date. For this reason, each individual DISH account has a billing date and a payment due date based on when the account was activated. I would like to take a look at your account and the billing cycle to determine what has happened and what can be done. Please email me at [email protected] so that I may further assist you.
rfritschka, Tommy Faust with DISH Network's Executive Offices here. I know how frustrating it is to be given different information.
I reviewed your account and there are some things I would like to discuss with you, however as it is account specific I would need you to contact me; my email is [email protected]
woobles951, my name is Tommy Faust with DISH Network's Executive Offices. I apologize for the trouble with that service plan, and would be happy to explain this a bit more.
The service plan is $6 per month which, much like insurance, it protects you from anything that goes wrong by either covering replacement equipment or discounting a needed technician from $95 to $15.
It can be added or removed at any time. As it sounds like you were having a problem with that I would be more than happy to review that on your account and see what's going on. If you'd like assistance you can email me at [email protected]
AshutoshSharma, my name is Tommy Faust and I work for DISH Network's Executive Offices. I understand your frustrations hearing multiple versions of the same story, and would like to clarify this for you.
Our upgrades are dependent on what promotions are available, though our free/discounted upgrades do normally include a 24 month commitment. The commitment is what allows us to get the equipment to you at little to no cost as purchasing can be expensive.
I can also check out the account and see what's going on for your account specifically and see how we can help. If you'd like assistance you can reach me at [email protected]
Hey bmfdlf, I'm sorry for the trouble you experienced with that technician. In most cases the technicians do return the equipment, but if they don't then we can definitely send out boxes to return it no cost to you.
As for the pipe the tech was supposed to cut, you typically would have to talk with them in regards to getting that removed. As you said it's been a few years; I would need to look at the account to check, and make sure everything is good or to send out boxes to return the equipment. You can email me at [email protected]
Tommy Faust
DISH Network Executive Offices
I came across your post, Kevin Stastny, and would like to assist you further with this issue! If you could email me your account number, I would delighted to look into this and determine for certain what happened and where we would go from here. My email address is [email protected] I look forward to hearing from you and hope you enjoy your day!
I would be more than happy to help you with this issue, Tara27. In order to optimally assist you, there are a few questions I need to ask to better understand the situation. When you state that you didn't get everything you paid for after the installer left, what exactly do you mean by that? Were you not receiving all the channels you thought you would? Also, have you been having signal issues? If so, what do you see on your TV screen (black/blue/snowy screen, error message, etc.)?
Hey Joe D, my name is Tommy Faust with DISH Network's Executive Offices. I know how upsetting it is when you're told one thing and another happens.
The only thing I can think of that would be charged after the account was disconnected and the balance taken care of is Shipping and Handling when our equipment is returned. I would be more than happy to look at your account and see what's going on.
If you'd like any assistance feel free to email me at [email protected] Thanks!
Elke Y. Park, my name is Tommy Faust with DISH Network's Executive Offices. I know it can be frustrating waiting for the gift card to arrive.
I can definitely review this with you, though keep in mind it can take around 4 to 6 weeks from activation for the process to be completed. If you can send me an account # or phone # to my email at [email protected] I would be happy to assist you and look into it!
I saw your post, Petrucho, and would be happy to help! This issue is definitely something I can look into if you haven't had a chance to call in and speak to one of our agents already. Let me know if this has been resolved and I would be glad to assist further!
Hello MD Gent, We would be happy to review what has occurred since your installation to HD in December. If you can send your account number we will look into how this may be resolved. You may email me at [email protected]
Hi there Ang American! I happened to read your post & I'm extremely sorry to hear about all these issues you have experienced with DISH Network! I'll introduce myself, my name is Michael Hurst & I work for DISH Network, in our Executive Resolutions Department & I would be more then happy to help you get this resolved. Since this is a public forum you can e-mail me if you'd like with any additional information & then you & I can work together and definitely make sure we get this all fixed for you! My email is [email protected] Take care & Hope to hear from you soon! –Michael
Hi there Kirsten.purple! I happened to read your post & I'm extremely sorry to hear about all these issues you have experienced with DISH Network! I'll introduce myself, my name is Michael Hurst & I work for DISH Network, in our Executive Resolutions Department & I would be more then happy to help you get this resolved. Since this is a public forum you can e-mail me if you'd like with any additional information & then you & I can work together and definitely make sure we get this all fixed for you! My email is [email protected] Take care & Hope to hear from you soon! –Michael
Hey there, never been so f*#! mad!!, I came across your post! It would be my pleasure to do a little bit of research on this issue. Just for clarification, was your original request to have the dish satellite taken down from the roof only temporarily while the trimming crew repaired the roof, and then to put it back up once they were finished? Let me know what you had wanted the original plan to be and I'll look forward to hearing from you!
I was interested in helping you with the situation you posted, ihatedishnetwork! I know how frustrating it can be to experience ongoing signal issues for that amount of time. What we can do for you is perform some research on your account if you haven't already spoken with any of our representatives in order to determine our options. In the event that you haven't been able to get this taken care of since this post, let me know so that I can review it more detail!
I saw your post, I. M. Kanned! Each area of the country located within certain boundaries that receive their locals from a certain city. Sometimes, these boundaries do fluctuate, causing the availability of certain local channels to change, also. In regards to the issue of the cancellation fee you were charged, it depends on whether we have a valid contract for the account you opened, which I can gladly check on for you. Have you spoken to someone about this since you posted? In the event that you haven't, please let me know so that I can bring up your information and take a look!
Hope that helps!
I do apologize about the confusion I read about in your post, xwrider51. Due to that issue with the contract that occurred, we actually stopped carrying the Disney Channel in HD completely. We don't own the networks that customers watch; rather, we pay each network for the broadcast right to provide you with them. Regarding the issue with the $5 phone line fee, have you spoken to someone since this post to get that looked into? In the event that it remains unresolved, let me know so I can do some research there!
Hope that helps!
I saw your post, asmith8814, and would like to help you with that! Taxes on the bills we issue to our customers is not something we have any control over as those are in the hands of state and/or local governments. The takedown of any given network, including locals, happens when the network increases its price on us to continue carrying it and providing our customers with it by more than we feel fair. This is due to the fact that we must pay each network what they demand as we do not own them. In regards to the signal issues you've been having, have you still been experiencing them? If so, try unplugging the receiver for at least ten seconds and then plugging it back in. Let me know if you have any further questions about these issues!
Hope that helps!
Hey there, Eggflipper! I'd like to extend my apologies to you about the ongoing trouble you went through with the service. To answer your concern, if we do show record of having received that email about canceling your account, backdating the charges to the original date of the email is certainly an appropriate resolution. In the event that you haven't yet been able to speak to anyone since you posted this and it remains unresolved, please let me know so I can take a look at it and assist you further!
Your post caught my attention, Dakjek, and I would enjoy the opportunity to assist you with that! We have price increases sometimes when the networks we provide you with increase their price on us to continue the carriage. Our control over the price they demand from us is limited as we don't own the programs. Is this concern still unresolved or has one of our representatives helped you with it since you posted? I'll look forward to speaking with you in the near future!
Dish network Idaho,
I definitely know how frustrating these situations can get. I hope this has been resolved for you, but if not it sounds like there may have been an extra charge for either return shipping labels or some equipment not returned causing the $25. I would be happy to check this out with you and see what's going on.
If you still need assistance or would like me to look into anything send me an email at [email protected]
Tommy Faust
DISH Network Executive Offices
irrate Dish customer,
I have responded to your message!
Tommy Faust
DISH Network Executive Offices
plsstopfleecin,
It does sound like a upsetting situation and I would be happy to review this with you and see what's going on. I know how billing can get and how tight bills can be. I hope everything is resolved by now, but if you have any questions you can send me a message here. If you have any questions about the account, as it is secure information, you can send me an email at [email protected] and I can assist you further from there.
Tommy Faust
DISH Network Executive Offices
I've gone over your post, dish network suckss, and that's a situation that I'd be more than happy to look into for you! Is the third receiver that you have a DISH Network receiver? If it is, have you been using it and getting programming on it? Let me know and email me your account number so I can do some research. My email address is [email protected] I'll look forward to speaking with you!
Hi Harold, if you need assistance with your refund you may email me at [email protected]
Mark Haakenson
DISH Network Customer Service
Hedgehogs,
I definitely know how frustrating it can be trying to find an event ordered. I would be happy to assist and provide any information I can.
When an account is canceled a credit is usually given back based on the amount of days not used in the service period. Any remaining fees on the account are first taken out of that credit, and if there are more fees than credits the difference is charged.
I can definitely look over the PPV charge and see what's going on with it. If you would like any assistance with that you can reach me here or at [email protected]
Tommy Faust
DISH Network Executive Offices
Hi Helen, thank you for your post. If you still require assistance with this or would like us to review what occurred please email me at [email protected] Please include the DISH Network account number and full address so we may locate your account.
Mark Haakenson
DISH Network Customer Service
Hi Jussite,
I am with DISH Network customer service and can review your concern. If you can email me with your DISH Network account and receiver number we will review the options for you.
My email is [email protected]
Mark Haakenson
DISH Network customer service
Hi Jussite,
I know how frustrating it can get sometimes. We do have a few promotions that require re signing a 24 month contract which will typically include upgrades to equipment. I do apologize if there was any misunderstandings.
If there is anything I can assist you with or if you have any questions you can send me a message here; or shoot me an email at [email protected]
Tommy Faust
DISH Network Executive Offices
Hello Margie, my name is Mark and I work at DISH Network in customer service. If you continue to experience problems with the service and need assistance you may email me. I do show that you have a technician visit scheduled for Wednesday and hopefully they will get everything resolved for you.
Mark Haakenson
DISH Network Customer Service
[email protected]
Hi Gella, I am with DISH Network customer service and can review your concern with the PPV ordering, purchase and viewing. If you can email with the DISH Network account number and receiver number (press menu twice with the remote) we will look into what occurred.
Thank You
Mark Haakenson
Internet Response Team
DISH Network LLC
[email protected]
Diane Moore,
I'm sorry to hear about the frustration you experienced Diane. I can provide more information for you; along with answering any questions.
When you signed up for HD Free for Life; how did you get the offer? If you signed up online it has a section that has you check a box if you agree to a contract of 24 months; if you signed up via the $99 one-time offer there should be no contract.
I know how price increases can get Diane. All companies experience these increases, which reflects the change in the amount providers charge for the channels, costs of equipment/services/etc.. To get information on the change specific for you I would need to view the account.
While we do attempt to resolve a technical issue over the phone; we can send a technician out on your request. You can send me a message here with any questions; or an email at [email protected] if you would like to talk about the account, and I would be more than happy to assist you Diane.
Tommy Faust
DISH Internet Response Team
brigmark,
I can definitely understand the effect a price increase may have. To ascertain what caused the price increase, I would need to look at the account.
All companies experience these increases which reflects the change in the amount providers charge for the channels, costs of equipment/services/etc.. Due to the amount of the increase, it sounds like a credit on your account may have expired. Since this information would be account sensitive, I would need you to send me the account or phone number. You can send it to me through a message here, or if you are more comfortable you can email it to me at [email protected]
Tommy Faust
DISH Internet Response Team
Hey chadt41!
We appreciate the kudos! Glad to hear you're enjoying your service! If you ever have any questions or need any assistance you can reach out to me or one of my co-workers here for any assistance!
Tommy Faust
DISH Social Media Representative
sammycat13,
I'm sorry to hear that you've had a been experience with our service. It would be my pleasure to assist you if you could explain what exactly happened! Let me know some details of the issue and I'll look forward to hearing from you!
I understand your frustration. I would be upset too if I was in your position. I am more than happy to review what is occurring and assist you in any way that I can. Please send me an email directly. I have left my contact information below.
Raymond Gonzales
Social Media Representative
DISH Network LLC
Sunday-Thursday
2:45-11:15PM MST
Barbara, I am terribly sorry to hear about the continued frustration. I would be more than happy to look into this and see what's going on to get your equipment up and running. I can also look into your previous times you called in and pass it forward. Can you please send me an email at [email protected] so I can provide further assistance?
Tommy Faust
DISH Social Media Representative
Hello Barbara, I am sorry to hear that the DISH service did not work properly for you and we were not able to keep you as a DISH customer. I will be happy to review your DISH account and see how I may assist you. Please email with the DISH account number.
Thank You
Mark Haakenson
Social Media Representative
DISH LLC
[email protected]
3 pm – 11 pm Sunday though Thursday
3 pm – 11 pm Sunday though Thursday
MYV,
I saw your post and would like to assist you with your situation as I can understand your frustration! Could you please private message me your account number so I can look over your information and better help you with this? I appreciate your efforts and look forward to speaking with you!
sohamsarkar,
I understand your concern and would be happy to help you with that! For the purpose of your personal security, I recommend not posting your account number on a public forum. In order for me to optimally assist you with this, can you please private message me so we can discuss this further? Thank you very much and I hope to hear from you!
kilroy_50,
I came across your post and would love to help you with that! Could you please private message me your account number or phone number so I can pull up your information and take a look? Thank you very much for your efforts and I'll look forward to your response to see what I can do!
Kimberlyo,
I would be more than happy to assist you with your concerns about your account! Could you please private message me your account number so I can review your information and see what I can do? Your efforts are very much appreciated and I'll enjoy the opportunity to get this all straightened out!
Dan burress,
I can see your frustrated from having a look at your post and would be happy to help you with that! If you had signed up for your service about a year ago, it's possible that your promotional credits toward your programming package have expired, making its price now the standard for all customers as the discount is only temporary. I would appreciate your efforts if you could please private message your account number to me so I can have a look at it to verify what's going on. Thank you very much and I'll enjoy the opportunity to get this cleared up for you!
didontlikescams,
I understand your concern as I saw your post and would be happy to help you! We do bill a month if advance for upcoming service and because there will be a charge on the first bill that's issued after the promotion expires, we do apply the appropriate prorated credit for that charge on the bill after it. Could you please private message me your account number so I can take a look at it and resolve this issue? Thank you for your efforts!
AskMartinez,
Your concern from that situation is understandable and we hated to have seen you go! Did we ever have troubleshooting done or a technician sent back out to see what we could do? Please private message me your account number and I'll look forward to assisting you further!
bholly62,
I can understand your frustration from this and if you could please private message me with your account number or phone number, it would be my pleasure to help you further in getting it taken care of! Thank you very much for your efforts and I look forward to hearing from you!
David Petty,
I've reviewed your post and wanted to help you with this situation. If you could please private message me your account number, I'd like to take a look at your service and see what I can do.
CeeJayJ,
I've had a chance to go over your post and would like to assist you with this if you could please private message me your account number! I appreciate your efforts and look forward to hearing from you!
Msblaacklick,
The sales representative will build the work order for whatever services you request for the new account. I'm sorry to hear of the inconvenience you went through and would appreciate your efforts if you could please private message me with your account number so we can further discuss this. Thank you!
DuaneGough,
I've reviewed your post and would be happy to help you if you could please private message me your account number and four-digit PIN so I can take a look and get this straightened out. You've been through a runaround, I understand that, but would appreciate your efforts if you could do that so I can have a chance to see what we have going on. Thank you very much.
Connie Wilcox,
I'm sorry you feel our customer support was unhelpful and rude as that's never our intention as we strive to provide you with the highest quality support in the industry. Please private message me your account number and four-digit PIN so I can have a look.
DuaneGough,
That sounds good and I'd appreciate it if you kept me posted! I apologize for my delayed response and will look forward to your follow-up!
MTBobcat,
I saw your post and wanted to help you in getting that straightened out! If you could please private message me your account number and four-digit PIN, I can review your information and see what we have going on.
Alfee,
I've reviewed your post and would like to take a look at your account if you could please private message me your account number. Thanks!
Zoe1102,
I've reviewed your situation and would like to assist you with this! In order for me to provide you with the optimal assistance, I would need you to send me your account number in a private message so I can look over your information to see exaclty where it is that we stand right now. Thank you very much for your efforts and I will enjoy the opportunity to helping you further with this in getting it all squared away!