DISH Network review: Customer support

The ability to select the closed captioning channel has been present in their system for many years which I have utilized several times. DISH did a system update during May 2026 which removed this capability which means I cannot select CC channel 3 which I was able to do previously. I had called multiple times to report this and first they have no tracking system to follow your issue. They said a "case number' will be assigned by the tech team but cannot give it to you. So every call I made required me to repeat the issue everytime I called. I was surprised at how many people did even know about this and I had to explain to deaf ears. DISH has sent me several surveys which I gave a 'failed' rating but no followup at all. To date the issue is still outstanding with no resolution in sight.