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2.0 2186 Reviews

DirecTV Complaints Summary

537 Resolved
1648 Unresolved
Our verdict: When using services from DirecTV with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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DirecTV reviews & complaints 2186

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T
7:48 pm EDT
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DirecTV directv customer service and billing

Account #[protected]. I was over billed $109.45 on my Aug and Sept bills because they lied to me about potential discounts for the next 12 month period and when they might be available. As a result, it delayed my switch to Dish Network (which is much, much better by the way). After hours spent on the phone I've written to their Office of General Counsel as a final step. I will withhold their equipment pending a refund of the amount requested.

Terry Kauzlarich
20698 N Enchantment Pass
Maricopa, AZ 85138

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G
9:58 am EDT
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DirecTV just trying to getting it installed

We met with a Direct TV installer months ago in preparations for a special site of which the dish needed to clear a forest of trees. We cut down trees, installed a 6x6 pole for the dish, brought 120 power to the pole per the tech in that the run was more then 200 feet to the building and needed an amplifier at the dish. We had contractor run 2 inch conduit underground with a pull for the lines as well. The building was wired with CAT 6 lines to all the locations, some 14 locations and one room where a bank of monitors would be placed. Direct TV sends out a local contractor last week who tells us non of this works and he only runs a line across the ground to the building. We contacted our sales rep who contacted someone in support and the same guy got sent out again with the same result, nothing done. We end up calling all over and get support in the Philippines and it goes around and around. The location is a good ways away from our offices in another state so we have to make special trips to get this work completed. This is not a cheap project or account. but we can't get the right tech to do the work as we were told it needed to be completed.

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T
9:17 am EDT

DirecTV you keep promising me the box to send my direct stuff back and it never comes

A month ago Direct and I agreed on discontinuing service on 7 October. There were threats about my not returning your equipment and you've promised me the box in which I may return your stuff. I want to return your stuff but the box never comes, promise after promise. Please send me another box so that I might return your equipment. I will not pay any penalty for not returning your stuff if you never send me the box. Hey, when people are moving your promised time should be met.
Thomas Samuels 123 Harvest Hill Circle Enterprise, Alabama [protected]
[protected]@centurytel.net [protected]
Thank you

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Update by Thomas Samuels
Oct 16, 2019 9:20 am EDT

I've told you already

Update by Thomas Samuels
Oct 16, 2019 9:19 am EDT

You've not sent me the box yet, the one your people have promised over and over. I want to be a loyal Direct user and send you back your stuff. So, please send me another return box.

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J
1:33 pm EDT

DirecTV billing

Sept 3, 2019 I called to have my Az account activated, for Oct 3 is when I would be arriving. Well I got a bill for sept 3 for $94.57 because it was activated on Sept. 3 The tech said I was responsible, but I said why would I have it activated when I was not going to be there.After being on hold for over and hour waiting on a manager on Oct 6 I hung up.I called back next day and again same thing waiting for a manager and then was told I had to pay the bill. I have been 11 years with direct and an error on Direct TV's part obviously, whould not be paid by me. Again I told the tech if you were me would you pay to activate your account a month early? when you were not going to be there. Her response it is still my fault and had to pay the month of September. This lack of regard for a loyal customer, makes me think twice before I continue doing business with Direct. There are better values out there with other service providers.Which I will pursue if this matter is not taken care of. Thank You for your time

jp

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12:35 pm EDT

DirecTV I am complaining about billing process

On August 2 or 5th 2019 I called and talked with a young man about changing my package to the cheapest thing that was available. His name was Marshall or Daniel. He also deaccessed 3 of my boxes that day.

On September 18 I called to complain that I was still being charged for the PREFERRED XTRA plan. I talked with Roseland with my com plaint and she informed me that it was never changed and changed it that day. I still wasn't satisfied so she transferred me to Arthur. He said that I would get credit for SOME of August and all of September. I was promised by him that the changes were made.

Today Oct 14 2019 I go to pay my bill and I Still am being charge for the PREFERRED XTRA package. I should of had the family package. I talked with Ann today and she couldn't tell me anything. So now I am mad because I have paid for ALL of August and September for a package that I DID not want. I have talked with numerous people about this and lots of aggravation on my part.

I want to know what the company is going to do to fix this problem. I have become very upset with this.

Tina Osborn
[protected]@hotmail.com
[protected] or [protected]

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12:19 pm EDT

DirecTV continues to send bills for equipment after I had already mailed them

I cancelled my direct TV subscription and mailed the equipment through UPS as directed. Direct TV still sent me a bill for it. I called and they said they got the equipment and will not send anymore bills. I got another bill the following month. And then I got an email offering to reduce the bill in half if I signed on again with them. I called and now they claim they have no evidence that they got the equipment. Salesperson at UPS informed me that this is very common complaint with DirectTV

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10:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

DirecTV package change

I called in on 10)13/2019 spoke to a rep.he didn't fully understand me I was inquiring as to no contact TV I stated I couldn't afford this payment. I asked what stations I would get he went ahead and changed my service. I never NEVER said yes go ahead . Now I have really crap TV. You have the WORST customer service! I would have stayed with what I had knowing that I I was getting.

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2:00 pm EDT

DirecTV sunday nfl ticket streaming - at&t

I have been a customer for 4 years now and have never seen anything like this! Video grainy and now completely unable to get out of market games. People like myself pay a decent amount of money for a service that provides viewing entertainment for only 6 hours, one day a week! This is unacceptable! To make things worse, I have now been on hold for almost an hour with customer service while I should be enjoying the service I have paid good money for. Very disappointed! I may need to reconsider this relationship going forward and inspire others to take the same action. Would prefer not to but since customer service has no time for me, why should they have my hard earned money. Shame'

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1:27 pm EDT

DirecTV dtv

Scammed me on a service call. I called about an equipment issue and they told me it would be a $99 service call of which I said, why should I pay you to keep your equipment working? I said thanks but I will cancel and get another service and they said no we will come outand fix it and they did. Two months later they charge me and deny they said no charge. I'm cancelling this week with I get home. It's no wonder they are losing huge business with these tactics...

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8:50 pm EDT

DirecTV tech support

I just cannot understand why your company continues to employ people who are difficult to understand on the telephone. I was on the phone for45 minutes trying to explain what my problem was that I was having with my DVR. Most of time was spent asking for the person to repeat himself as I was unable to understand him. Several times I just gave up. In the end he told me that this was a problem that company was having. For 4 weeks, I asked? Yes. he responded. Once again I have been disappointed by the services provided by Direct TV. You really need to get people in customer service who speak english that can be understood and you also need to provide satisfactory answer to problems that your customers are having.

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G
9:57 am EDT

DirecTV being charged for service I didn't agree to

When i originally called for Direct tv and talked to a sales person to told him i for 79.95 a month i get the golf package he said yes. When it was installed no golf package. I told him then if there is no golf package take it out and re-install spectrum. He called a supervisor she gave me a different package that contained the golf package. She had to give me credits to have this package. After a year the credits where removed and now i'm being charged 167.00 a month to have the golf package. I have called several times to resolve this being put on hold for 45 min, at a time talking to supervisors to be sent to another department. A big marry-go-round. Nobody seems to no what they can do but send me to a different department to explain everything again and again. I just re-activated my service in August explained to them again the situation. I was told when i receive my bill to call and they would take care of it. I did nothing came of it only that my bill was very much higher than it should of been. I called again talked a guy named John explained my situation again he told me after several min. he would get in touch with corp. and get back with me in 5 to 7 business days. It never happened. I called again yesterday trying to resolve this bill to be put on hold for 45 mim. After talking to Narcella, Breana, Danna, Princess and the last person couldn't understand her she talked so fast a lot was missed. The total time of being on the phone was 2 hours and 15 min. I finally hung up being on hold for 45 min. They now want over 400.00 for payment my calculation are 230.00 to what i agreed to. I added showtime to make it 94.00

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K
10:03 pm EDT

DirecTV nfl sunday ticket

directtv promises "every live game every Sunday". email says game in channel 714, but then told we have to watch it on 28-local fox channel-which is blocked out because of dispute with directtv. So no game! this has happened every week since season began. several calls to directtv and they refuse to refund full nfl sunday ticket cost. Only offered $12 monthly credit and one time $35 credit. UNACCEPTABLE

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U
5:31 pm EDT

DirecTV lying, bad service, bad contract

they never told me that I was a 2 year deal, the service was down 2, 3 day a week, I tried to cancel, then they told me of the 2 year deal. I told the contract is only good if they provide service, they did not. they told me to reboot, it did not work, did not send anyone out to fix, the lie to latins and blacks to get $ and they lock u in without telling you. boycott directv, do not by directv. they suck.

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K
7:45 am EDT

DirecTV hackers

I was just hot buy a DirecTV employee $420! That to me is very sad but when I call DirecTV to verify this special package somebody was able to turn on all my TV shows before I paid them. They have all my personal information in the computer that they were telling me. And then I call back when I got a text saying it was cancelled tried to talk to many many people at DirecTV from supervisors to getting transferred nobody relays information into the computer system a supervisor was supposed to call me back and they never called back. There is a hacker working for DirecTV that is taking money from people

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Update by Karen Bowens
Oct 04, 2019 7:37 am EDT

I've just got hacked by someone working for DirecTV. They got into my information offered me a great deal I sent them the money and come to find out it was a hacker. The even turned on on my movie stations before I even paid them, that's why I have no problem paying them dealing with a staff from DirecTV has been so unsuccessful. You don't have to reimburse my money but they need to do something about some hackers that are in working for DirecTV getting people's personal information. I will be calling on my local news stations and Reporting it to the newspaper to put articles in for people to watch out. I live in Waterford Connecticut

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M
7:49 pm EDT

DirecTV customer service

I have been with Directv for years, I keep getting calls from # 877-339-5961 about a Directv promotion. I have asked them 6 times now to stop calling me about this promotion. They explained it the 1st time and I told them I am not interested in going to a store buying an Amazon gift card then calling the billing department to get a savings on my monthly account.

The last person that just called me, when I asked him to remove my name from their promotion calling list - he said "Yeah, Yeah, [censored]" and hung up. Excuse me for writing that but that is what he said. I do not appreciate being talked to that way. I have no idea who it was calling, he didn't give me his name.

I tried calling back and between all 6 choices I couldn't speak to a customer representative. option 6 told me to call 800-288-2020, I did - waited 8 minutes for a customer representative to come online, explained what happened said I would need to talk to the fraud department. In transfer I got disconnected. Called back waited another 10 minutes, same thing happened got disconnected.

Went to your website to try to login and see if I could contact someone and that was useless. Directv doesn't post email addresses for departments.

Again, I have been with Directv for years and years and I don't appreciate being talked to like did this evening and all the trouble I have had. When I tell my husband and parents what has happened I know they will tell me to change to Dish Network. Myself and my family have rental property with 7 total Directv accounts (we spend over $1, 000 a month with your company). More than likely I will be changing all of them to Dish Network.

If that is how your customer service department talks to customers, I want no part of this company. Plus it is way to hard to talk to someone when calling and the options are the ones I needed.

Poor Poor Service. I will be posting this anywhere I can find if I don't know hear from someone with authority about what happened this evening.

Have already blocked the number they called from.

Very Upset Customer
M. Martinez

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5:41 pm EDT
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DirecTV sales/customer service

I called to order a tv package and the sales guy was SO high pressure that I almost hung up. If I hadn't been calling for a friend, I would have. Having to answer questions about things not related to my needs is infuriating! Then, the service guy got lost, and I had to deal with rescheduling, being transferred a zillion times and waiting to get connected was horrible! DON'T USE THESE GUYS! GO WITH SOMEONE ELSE!

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11:25 am EDT
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DirecTV customer service

First, I HAD been a customer for the better part of 20 years. Over time the packages have gotten more expensive with less content, not to mention that customer service has gone from bad to completely useless. They just follow a script and I am pretty sure they really don't understand English very well - at least they were not listening to what I was saying. The latest incident caused me to cancel my account. My DVR died - it would not reboot, just blue screen with a code about hard drive crashing. Calling customer service I explained the code on screen and they wanted to reset it, but when the hard drive crashes, what is there to reset? On top of that, they did not understand the code. Its like they never heard of a hard drive crashing. I requested a replacement and customer service was trying to sell me on some monthly equipment plan, then said they could only deliver the DVR via technician. Really? I was on the phone 20 min as they kept trying to sell me on stuff I did not need and would not drop ship the DVR. I hung up, called back, and canceled.

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D
9:30 pm EDT

DirecTV a customer service rep and not having access to a channel

Hi,

I was under the impression I had all the college football game in my subscription I am trying to watch the Fresno State vs New Mexico State game in 686-2.

The lady on the phone could barley speak any English and kept me on the phone for 51 minutes and I asked to speak to a supervisor 4 times and she wouldn't transfer me to a supervisor. She then transferred me to a quality assurance number it rang a few times went busy and hung up on me. The customer service rep ought to be fired she had no idea what I wanted after explaining it to her several times.

My account is associated with the number [protected], she told me I had the whole college football package so I'm wondering why I can't get 686-2

Please help !

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Update by Davidnorman
Sep 28, 2019 9:36 pm EDT

Is this a direct tv website?

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Whitman6110
, US
Oct 02, 2019 1:48 pm EDT

I have been a Loyal Members of Direct TV for over 10 Years and have always payed by bills on time. The other day by TV was cut off and the reason why was I failed to pay my September bill. I freely admit that I failed to pay Sep bill but the reason why for some unknown reason Direct TV has quit sending me a bill. NO PAPER BILL or even a E Mail.So I'm sure like a lot of people I have to pay a lot of other bills. So if i don't receive a bill I forget t o pay that bill.
Let me regress I contacted your company by phone. (Witch took me over 25 Minutes to get though) and when I did I was told that I had also failed to pay my June bill. I did some back checking and she was right. But if you had sent me a bill in July I would have rectified the situation. I explained this to your associate but she didn't want to hear my reason for missing my payments. After me explaining this to her several time over the next 20 minutes I finely gave up and payed the $40.00 in late fees.
The whole point is if you send me a bill I will pay it, if you don't I probably will forget to pay you. If you look at by past payment history over the past 10 years you will see that i have always payed my bill on time. So I feel that my not paying my bill is more your fault then mine and if your going to charge me $40.00 in late fees. I feel have no choice but to take my business elsewhere, So if i am not reimbursed the late fees I will take my business to cable or maybe Dish network.
You probably could careless, from what gather form your associates that work for you. You have one week to return my late fees. I am giving you the Benefit of the Doubt. Maybe I contacted a bad associate. Your custom service Department SUCK's

Edward Whitman, Act number [protected]
buy the way I contacted your company several time over the last few months and told them that I was no longer receiving a bill, I was told that the problem would be fixed. Didn't Happen.

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B
8:09 pm EDT

DirecTV 09/28/2019 I got charged for the movies I didn't order - terrible customer service

Unfair billing practices. I had equipment issues and was charged for a movie that locked up after 5 minutes and also for 2 movies that I did not order. When discussing this issues with Direct TV they said I didn't call in to inform them when in fact I did call them and they told me to press the red button on the side of the Direct TV box. They told me they did not have any information about my trouble call and I told them there record keeping is incorrect. How would I have pressed the red button if they didn't tell me to do that to clear the problem. They argued with me again and again when I called in after I received monthly bill and noticed the 3 movies on the billing statement. I am totally disgusted with there billing process and resolution to my concern about there equipment problem. As soon as our 2 year contract is up will we will discontinue service with Direct TV and find a better and more reputable television provider like nfinity, spectrum, or even local cable TV. We are done with Direct TV forever.

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J
3:08 pm EDT

DirecTV cancelled account

Absolutely terrible customer service, one year after disconnecting my service, after years of being a loyal customer tired of the up and down rates, I am still arguing with them over my account! ABSOLUTELY RIDICULOUS!

I cancelled in November of 2018, after the usually long hold time (as with anytime you call Directv), . I was told the account was cancelled and I did not need to return any equipment. My credit card bill was automatically charged in Dec and Jan, to which I disputed the charges with my credit card company. I called Directv back again, to which I was told the account was noited that I called in November to cancel, but the account was never cancelled. The rep cancelled it at that time and told me I needed to return all the equipment. Thank God I did not throw anything away after the first call in November! When the email was received with information on returning the equipment, turns out I only needed to return 2 of the 5 boxes we had. I returned the equipment and everything was fine. Now, here we are, September of 2019 and I get a call from a collection agency about December and January payments that were reversed.! I call and spend almost 2 hours on line with different customer service reps, then finally a manager, who only agree to remove one month's charge. I was furious but wanted the situation over. So I agreed to pay one month's charge, but then the rep said he could not take credit card for payment. I refused to go any further at that time with him, asked to speak with someone else, he basically refused, and I ended the call.

Utterly frustrating to haggle over this for months and receive lousy customer service for something that was clearly Directv's fault! I would like both months charge to be removed from my account and the account removed from collection!

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DirecTV In-depth Review

Pricing and Packages: DirecTV offers a range of pricing options and packages to suit different budgets and preferences. Their pricing structure is transparent, with clear information on the costs associated with each package. Customers can choose from various package options, including basic, mid-tier, and premium packages, each offering different channels and features. The value for money offered by DirecTV's pricing is generally considered to be good, with competitive prices compared to other providers in the market.

Channel Selection: DirecTV provides a comprehensive list of channels, catering to a wide range of interests and preferences. Their channel lineup includes a diverse selection of entertainment, news, sports, and lifestyle channels. Additionally, DirecTV offers premium channels and sports packages, allowing customers to access exclusive content and live sporting events. The variety and diversity of channels offered by DirecTV are highly regarded by customers.

Equipment and Installation: DirecTV's equipment is known for its quality and reliability. Customers have reported positive experiences with the performance of DirecTV's receivers and remotes. The installation process is generally smooth and efficient, with professional technicians handling the setup. DirecTV also provides customer support throughout the installation process, ensuring any issues or questions are addressed promptly. While there may be additional fees or charges related to equipment and installation, they are clearly communicated to customers upfront.

Customer Service: DirecTV's customer service is responsive and effective, with representatives available to assist customers with their inquiries and concerns. Customers have access to various support channels, including phone, email, and online chat. The helpfulness of customer support agents is generally praised by customers. Based on feedback and reviews, customer satisfaction levels with DirecTV's customer service are generally high.

Reliability and Signal Strength: DirecTV's signal is known for its reliability and consistency. Customers have reported minimal disruptions or outages in their service. The signal strength may vary slightly depending on the location and weather conditions, but overall, DirecTV provides a strong and stable signal. Any reported issues or outages are promptly addressed by DirecTV's technical support team.

On-Demand and Streaming Options: DirecTV offers an extensive on-demand library and streaming capabilities. Customers have access to a wide range of movies, TV shows, and other on-demand content. The user interface is user-friendly, making it easy to navigate and access on-demand content. While DirecTV's on-demand library may not be as extensive as some other streaming services, it still offers a satisfactory selection of content. The quality of streaming is generally good, with minimal buffering or playback issues.

Contract Terms and Cancellation Policy: DirecTV's contract terms include a specified length, typically ranging from 12 to 24 months. Early termination fees may apply if customers cancel their contract before the agreed-upon period. The cancellation policy is transparent, with clear information on any associated charges. While some customers may find the contract terms restrictive, others appreciate the stability and benefits offered by longer-term contracts. Overall, DirecTV's contract terms are considered fair and flexible.

Overall User Experience: The overall user experience with DirecTV's services is generally positive. Customers appreciate the wide range of channels and packages available, as well as the reliability of the signal. The quality of customer service and support is highly regarded, with prompt and helpful assistance provided. While there may be some limitations in terms of on-demand content and contract terms, DirecTV is still considered a reputable and reliable service provider in the industry.

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