A Dec 07, 2019

I cancelled my service on October 15 2019. I was told it would be turned off on October 18 2019. I was overcharged for new cycle balance known by Direct TV on October 23 2019. I called starting on November 2 2019 and several calls later I am still waiting for refund December 7 2019. Representative extremely argumentative on December 7th and would not let me hardly get a word in. POOR CUSTOMER SERVICE!!! I put my trust in giving them access to ACH my account and they abuse my trust and nearly 60 days since I cancelled my account and they betray me by sitting on money that is mine. During this process I have spoken with several reps and I always was told it's processing. THE CHECK IS IN THE MAIL STORY!!! Shame on You Direct TV.

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