Direct TVsomeone elso opened an account with my last name and address

B
This review was posted by
a verified customer
Verified customer
Review updated:

I received a letter with my name on it from direct tv about a tv service for someone else. Someone else is using our name and address to get direct tv service at a different address. This person has done this to us many times in the past and I did inform them of that . I have spent countless hours on hold while waiting for customer service and their identy theft dept. They all told me that there is nothing they could do about it. They have been extremely rude to me and very arguementive. What ever you do stay away from direct tv, and if this someone else uses your last name, address and phone number there is nothing they will do about it. I bet when
this person defaults on their contract they will be calling me.

Responses

  • Pa
    Paul Lake Jul 22, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Me Too! What don't they get "I never lived at that address"

    0 Votes
  • Pl
    planetcaravan Jun 08, 2010

    Same thing happened to me a few years ago. Didn't know about it until we started getting calls from collection agencies. The total was less than $200. DirecTV was not helpful, was rude, and would not help. I went through all the steps, even filing criminal complaints, etc, and it was a nightmare to deal with. Even jumping through all the hoops, they would keep sending it to different collection companies. Funny thing is I switched to Dish Network with HD DVD and the top programming. DirecTV lost a customer that was with them for years, plus my upgrade and future service.

    0 Votes

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