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Direct Express review: We have been unable to have my son's social security disability funds transferred (ach) into his bank account.

Nrselady of US

Mar 25, 2026 7:14 pm EDT

Verified customer

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We did not order this card. We set up a bank account for his funds to go into. Social Security put it on this card, which we did not sign up for or authorize. It took a month to find his money. We got a new Direct Express card as per Social Security instructions and attempted to have the $29,000 transferred into his bank account from the new card. They wanted several forms, which we sent. Now, 5 phone calls later and 2 trips to the bank and they still refuse to release his funds to the bank. There is no manager to help when I call, no department to help. The most information I got was to resend it for the 5th time. This was Ben, employee ID#8121993.

Claimed loss: Total amount on card, around $29,000.

Desired outcome: Transferred to his Bank Account, as requested.

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