The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Direct Energycontract and fees

We had a reliance home service hot water tank and were getting a new a/c unit.
So the mechanical contractor suggested a new hot water tank...same size, same monthly fee. We said perfect all new gas products along with our complete home reno.
BUT as we should have known always a catch Direct Energy has a different fee structure than Reliance Home services
We contacted Direct energy and the mechanical contractor and got the run around and numerous harassing calls for payment. Each call was from a different person who has no clue about our file and notes that are to be attached to our account.
Had we known what a hassle this would cause we would have never gone with Direct Energy Company and gone out and bought our own Hot water tank and put in in ourselves.

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