Digi is charging their customers based on what they claim to be true and nothing else in the world matters.
I was once charged excessively on data when I changed to use an iphone.
As iphone pre-ios4 has no capability of turning off gprs unless jail broken, I reluctantly paid for the data charges due to my own lack of knowledge.
After that charge, I searched around and found that digi requires an apn to connect to their network.
So I removed the apn and I was not able to connect to the data network any more.
Everything was fine until a recent visit to genting, when I was charged for accessing their data network.
The charges coincide with the exact duration when I was in genting.
It started just about after I arrived and stopped just before I left.
Digi is claiming it is due to the phone but I argued that if it was the phone, the charges should have happened outside of genting too.
In fact, it should have since I was charged on 2 separate line on 2 different iphones carried by 2 different people.
Yet, the charges were only during the period in genting.
After several mails of arguing, they changed their argument point probably due to me asking if they wanted to include the apple team since they are playing finger pointing and I would like the apple team to at least know what is happening.
The new stand was the apn was stored within the sim card and it was switched.
Now this creates a whole new problem.
All the while, when we request for carrier settings, it was sent to us in an update file.
After receiving the update files, we are prompted to verify if we want to install the update.
Yet now, they are saying that they can change/overwrite/overrule our apn settings which I think is an invasion of privacy.
In other words, it means they can charge you whenever they wish to.
I continued to pressure them on why the charges only happened in genting.
Even if they changed my phone apn against my wishes, the fact still remained that it only happened in genting.
With an apn change, I should still be charged after leaving genting but there isn't any.
Now, they are just keeping silent and repeating the same thing that the charges are genuine just to frustrate me to get me off their backs.
They say the charges are genuine but they are unable to provide any supporting documents due to privacy protection policies.
Ironic isn't it when they can change/overwrite/overrule your settings yet you are not allowed to view information that belongs to you in the first place.
Their term of evidence is the date, time and data transfer which I am currently disputing.
My request for the supporting documents are being turned down repeatedly.
They are also not providing any solutions on what they will do to rectify this problem (Which I do not think they consider it a problem since it is a source of income for them and what they say is final).
i had cancelled my digi broadband services on 22/03/2010, and settled all the balance at Taipan digi centre, but till now i still receiving the monthly statement charging me every month, even through i have called up for complaining several times, but the bill still coming on july. Very surprising why cant they just taking the action and settled the case on spot once the customer gave the feedback and complaint.
King Downloader game promotion using Digi as wireless platform to win a daily gift (from 01~30-Dec), the top downloader of the day can win the gift. (http://www.digi.com.my/whatshot/promotions/gamepromo/index.do)
I am holding Digi postpaid number, trying to win yesterday (20-Dec) gift which is playstation 3. Before noon time I always the top downloader, after noon time another subscriber challenge to be the top downloader, I don't want to loose the prize so have to download more games to become top downloader. However I found that my donwload is limited to 6 games per hour, whereas the challenger can download more than that.
I feel strange and unfair why my number is limited on 6 download games, so I called to Digi service center to query on the limitation.
Digi explained that:
- Postpaid subscriber limited to RM50 download per hour, each game costs RM8, so 6 games download per hour
- Prepaid subscriber limited to RM100 download per hour, each game costs RM8, so 12 games download per hour
If the download exceed the above limit, then the downloading will be blocked and resume after an hour.
I explained to Digi this is unfair to all postpaid subscriber, because with the above limitation maxinum download per day for:
- postpaid, 24 hours x 6 downloads = 144 downloads
- prepaid, 24 hours x 12 downloads = 288 downloads
The above simple calculation can prove that postpaid subscriber will never win the top downloader.
So I called to Digi service center again, saying the contest is unfair to me (postpaid number), they have to either
- increase my downloading limit, at least same as prepaid subscriber
- refund all the downloading credit (already made RM320 download), and I'm not going to continue as it is unfair
Digi escalated the case and will give me the answer within 24 hours.
Today noon time (within 24 hours after reporting) I received a call from Digi, the answer are:
- the download limitation cannot change, it is the law from MCMC
- cannot refund because this is handled by EA, Digi is providing the platform, and EA is the company to hold the service.
The answers made me crazy, I feeling that being cheated and helpless.
What I am thinking is, Digi should at least put the statement that the download limitation is different for postpaid and prepaid subscribers in the 'Terms and Conditions'.
The contest is still carrying on till end of Dec, hope all the postpaid subscriber will not be cheated by the contest because postpaid will never win if with the limited downloading credit.
when I was at overseas using DiGi prepaid card (I owned 3 of them!!!) - their *128# was not working due to "upgrading process" that they claimed will "improved customer experiences etc etc"
so I wasn't able to transfer my remaining talktime from one card to another - to keep my numbers active when I am overseas. This lousy *128# is not working until one day all my cards are expired -
and I asked the DiGi customer service to activate one of my card when the *128# is back to normal - they refused to do so, although they admitted their services is indeed not working during that few days...
and after I asked for refund for all 3 my cards - they refused to do so... is it this kind of services that consumer is looking for ?
I have been using Digi prepaid since August 2007. So far, I enjoy using this service as Digi always send some...