DiGi Telecommunications

I always facing poor connection from Digi recently between these few months from June 2016 to present; August 2016 although Digi kept upgrading. I don't really know what upgrades they have done if the line is going worst and worst. Everytime I need to call my husband also a Digi user, I will get operator saying "The person you call is unavailable" ! I have confirm that the person I called never turn off their mobile. Is very disappointing and frustrating especially I have been using Digi since my first phone line. Imagine if it's emergency and we cannot reach the person because of Digi poor connection!

I had lodged my complaints on 17/07/2016, 20:51 and received call on 18/07/2016, 12:23pm said it is under investigate will give us a reply as soon as possible. And yet you leave us no reply like nothing happen?

Is this the service you used to keep your customer?
I am still been charged by your so called "legally registered company". I been charged for months without any notice, what are you doing?
Being silence further and continue charge?

I want it be solve in this week and contact me immediately. You can find the details with your complaints records.

Account No. :[protected]
Tax Invoice No. :[protected] & [protected]

Mobile Services
Date Time Service Description Amount(RM)
21/05/2016 12:56:30 DOB for Mobi pay 5.98
28/05/2016 13:19:39 DOB for Mobi pay 5.98
16/06/2016 15:09:14 DOB for Mobi pay 5.98
16/06/2016 15:14:44 DOB for Mobi pay 5.98
18/06/2016 12:17:18 DOB for Mobi pay 5.98
25/06/2016 12:19:10 DOB for Mobi pay 5.98
02/07/2016 12:34:13 DOB for Mobi pay 5.98
09/07/2016 12:18:15 DOB for Mobi pay 5.98
Total of RM47.84.

Lately, I help my wife to switch her Digi RM30 to Digi plan 68. I told the Digi Worker that I want the unlimited plan with 3 Gb data plan. After 2 months, I found my wife phone bill charges is so abnormal. I check with Penang Digi Center, Pulau Tikus. Giap, the representative told me that Digi Queenbay Mall worker help me to registered under another plan which is also RM 68 but with only 125 min voice call and 5 GB data plan. When my wife call more than the 125 min, the bill started charged into my wife account. The plan that I signed really shown RM 68. However, the Digi Queenbay Mall registered me the other package. Therefore, I found my bill charged with additional more than RM 100.

First question I want to ask, who is going to bear the additional cost that caused by Digi Queenbay Mall worker.
Secondly question, why Giap, Digi Penang Center had never called me.

21/7/2016
Queensbay Digi Store Express
I went to go get my nano sim changed to a micro sim, the staff put my sim card in an outline for micro sim which was cut out from another sim card. He put it in but it could not be detected and failed to get it out so he forced it out and broke the coils which detects the sim card. Staff were rude and service was bad and inefficient. Took so long to attend to me and ended up damaging my phone and told me he could not change my sim card for me because needed owner to come and change himself when they initially asked for the photocopy of the IC and I gave it to them. They waste my time driving all the way there and spoiled my phone in the process, did not get anything good out of it. Just rude, bad service for which I have to spend money on repairing my phone. I expect the staff to repair or cover for the damage he caused for my phone.

Unable to access internet due to bad line from 24/06/16 to 26/06/16. As such I was unable:
1. To check/reply my emails;
2. To pay supplier via online banking/check payment online;
3. To monitor certain transaction which caused me lost some monetary worth of credits.

Place: telupid, sabah.

Plan: digi smart plan 75v since 29/02/16 with the number [protected].

Resolutions seek:
1. Explanation of bad connection on the dates mentioned;
2. Suggestion of recompense on monetary worth loss;
3. Pledge to improve internet service; and
4. Advance announcement on future disruption.

Chua

I made a report to digi malaysia, on how can a 3rd party get my sim card replaced by using a photocopy identity card. It happened not once but twice in less than 5 weeks and the 2nd time it happened after I lodged a report.

How can this happen and why digi malaysia has not reverted to my complain yet ? Where digi's response and update on the findings. Why is it taking too long.

My report no : dig006nfv7oz

I started using digi broadband wifi a few months ago as i want to try out digi services after being maxis customer for over 10 years. This morning i made payment through internet. Over due for thred days and my wifi got barred. Two mths ago, one day overdue ie after 12am morn, got barred also. It is very bad that digi system automatically barr thd customers services without due allowances given like 3 days etc. I was thinking of switching to digi for my phone line but now have to think twice as digi is so bad to customers. Imagine phone got barred it just 1 min late overdue and cannot even make emergency call etc. Worst than maxis

I have subscribe my digi phone being a long term digi customer who have been subscribed 2 family line for more than 10 years and have never fail to pay my bill so far, I received my family member who owned one of the subline indicating a sms with charges of myr249 after lightly browse on internet through mobile as of 05 april 2016. I called up helpdesk on 06 april, was informed 1 one my subline has not been subscribe to postpaid plan and I was charged on myr249 every month on maximum internet usage.

2 things have been missed out when I walk in digi center in the past,

1) subscribe to minimum internet data plan for my 2 subline on myr28 with 500mb I could not recall the date but it was around the time when I subscribe on asus mobile plan, one of my subline have not been converted without my knowledge cost me on paying out myr249 for 1gb internet usage on internet!

2) my request to have all 3 phone billing to ebill have not been appropriately handled. No paper billing was given in between.

I would like to bring this up as a consumer perspective who have holding digi plan for long time years back, having a 1gb internet usage by paying myr249 for a customer who may not familiar with mobile internet usage have been such a pain! From a consumer perspective, do you think if is rational for a consumer to pay myr249 for 1gb internet usage or choose to subscribe a mobile postpaid plan with less then myr70 in current market price?

And this is not the first miss out experience with recent years of consumer behaviour changes who have moved to mobile data plan usage. Please be reminded, there are still many traditional consumer out there who have been using existing phone number but didn't get their number direct converted to internet postpaid plan.

Getting a phone call complain to digi helpdesk center does not help to resolve this issue, whereby there is no leadership taking appropriate action to investigate on this matter.

I hope there will be an action and a solution given on this matter.

Regards,
An unhappy digi customer

I subscribed for this deal out desperation only for few days of usage. Digi will send me a sms informing that rm3 has been deducted for the internet subscription daily at midnight. What I feel deceiving is that, why is there not a number included in that sms for unsubscribing?

I believe for user friendliness digi should provide the number for us to unsubscribe for the customers convenience and knowledge. I hope digi will make the necessary changes and not use this kind of tricks to make profit.

I have been receiving various of messages (SMS) regarding illegal gambling and casinos since the day I signed up with Digi services. At first, I thought they would be some kind of mistakes but they are getting worst recently. They are from local private numbers ([protected] and [protected]). These senders of the messages have been harassing me to endless and it has greatly affected my live. I am sure that there has been someone sold my private number to the syndicate without my consent, since I have been very careful in giving away my number. I am a law student and I know what is the consequent of giving my number to the wrong parties. Thus, I hope Digi can help to stop the harassment from the unknown and aid me in upholding my right and peace as your loyal consumer. Thank you.

On 30/ 12/2015, 12.19 pm I called Digi Telecommunication Sdn Bhd (03 [protected]) to ask if the company offer an internship program. but the chinese lady who i was talking to was so rude. she didn't give me the details that i want and when i ask her about the Internship program and and the person in charge of the internship program, she answered me with rude intonation. when i ask her to repeat what she was saying (because she was talking too fast) she replied it rudely. I am so disappointed with digi service. i may be an undergraduate student looking for internship place but regardless who i am, the staffs need to know their ethics and treat everyone that call on their line with respect and ethical. please remind your staffs to treat your customer or whoever calling on the line with right manners. thank you

Please improve digi internet & network at desa palma area.its like impossible for me to connect with digi internet if i was at desa palma & inti college nilai area, please do something about it, my friend couldnt evean reach me if i was at desa palma apartment.it was a poor network of digi here.

I'm Nur Farhana Binti Md Sukri from Bandar Sri Damansara. I've been use line Digi prepaid about for 2 or 3 years as I remember. As I lived in Bandar Sri Damansara, I have found that the Digi line coverage for making calls, text and internet is very poor. I am so hoping that Digi teams can improve the coverage as soon as possible. Its very effecting me because I still have to spend my money for using Digi line but the coverage not satisfied me. Thanks.

Order date 13/01/2014 11:46
Order no. [protected]
Order status partially shipped
Order total amount myr 50.00
Shipment date 13/01/2014
Shipment status delivered

Shipment tracking code (No tracking code)
Purchased items
Advance payment for broadband 4gb
Broadband 4gb (3g/4g)
Msisdn

I'm ordered a 3g broadband service and the package included a free modem, but when I received the parcel just have a sim card. I did report to digi customer service at 16/1/2014, but they just asked me to wait for this 2 working days to replace a modem to me. But I have'nt receive until today, so how to settle for this or anyone can give me a answer?

I was previously a digi subscriber up till December 2012. I have been receiving calls from Digi's outsource number [protected] regarding an outstanding bill recently. I have switched to celcom since December 2012 and the call on outstanding bill came 7 months later in July 2013 without even a hardcopy statement being sent in the whole period of 7 months! Nevertheless, I had gone to the digi centre in Satok Kuching to verify and paid it off on 5th July 2013. A letter of release was also issued confirming my payment of the last outstanding bill. Today I received another call from the same outsource insisting that I have not paid because it DOES NOT SHOW UP IN THE SYSTEM. I also took the following actions:

1. I asked her to verify with the digi centre in Satok. All I got was an sms message again saying I have outstanding amount.

2. I tried going online to the digi website. No place for lodging complaints or feedback or even to talk to a customer service person. Obviously I also cannot log in to the OCS anymore as I have switched to celcom.

3. I tried calling your digi help line [protected]. There are 4 options. Option 1 - If I am still a customer (I am not!), option 2 - broadband issues, Option 3 - Pin code for blocked lines, Option 4 - digi's other exciting packages and services. NONE OF THE ABOVE enables me to bring up my concern or talk to a customer service person.

4. I called [protected], the number stated on my release letter. They told me I have to call digi customer centre at [protected] and they could not help me because they cannot check.

So, WHERE CAN I GET MY ISSUE RESOLVED? If this is how digi avoids their customers by being vague and not clear about where customers can actually get help, it is indeed a far cry from excellent service. I would also like to point out that the customer should not be penalized for Digi's system not being updated and the outsource team or at least Digi's internal processes for handling such cases should be robust and resourceful enough to be able to check among the digi centres where payment was indicated to be made - without having the customer to tell the staff how they can go about checking! It's frustrating trying to get help to resolve the issue when one is telling me it does not show up on the system, customer service for such enquiries are practically non-existent and the customer just get passed around in circles!

Digi is highly unethical, it never fails to raise my blood pressure each time I'm back in Malaysia.
1. Spams me with nonstop commercials daily and nightly when I sleep!
2. Helpline is filled with hidden commercials, operator press #1, then -commercial- service press 2 -commercial-
bla bla till finally operator on 4th or 5th try. Wow..
3. Promotions filled with hidden traps" free 100mb internet for 2 days! I used it, it charged me RM8 instead, due
to over quota... oh duh, I wasn't informed of that! To unsubscribe press 126 1 1 1 1 or sth, I did, it SUBSCRIBED
a $3 net instead! And subject to autorenewal! Wow...
4. Thought fine, so I disable autorenewal on my old card, OH DISABLED, due to expired, pls topup. Fine.. topping up RM30
for a months net... it auto renews RM3 immediately! whether I like it or not!Therefore I'm left with RM27, unable to subscribe to RM30.
When Called helpline this was their reply:
"If I "I'm sorry sir, we cannot refund, if I help, I will be penalised!" so Digi is so anal about helping customers? The customer
didn't give a hoot in paying RM30, but Digi will penalise its workers for refunding an AUTORENEWAL the customer doesn't NEED? Told the customer
svc person I never ask for autorenewal and I haven't even used it yet, can I at least get a refund? "I"m sorry sir, we cannot refund you on
something you've agreed upon". Have I agreed for it to be autorenewed or Digi simple forced it onto customers throats?!?!
Nvm, I transfer RM3 to my $27 account making it $30... it DEDUCTS 70cents from it making it 2.30! And further deduct 0.30 to the receiver account wow!
Again Digi eat my $1 just for transferring $3! And ended up not $30, so I did it for 2nd time, thus losing RM2 on the fly only made my account $30 thus enabling the $30/mth 3g 600mb. What is 600mb? Just a few youtube movies! 1-2days usage! then it restricts my speed to 62K or somethingbut it's actually highly volatile and unstable from 0.1k-6k only! Keep spamming sms to me asking me to pay more surf more. I can hardly browse pics, it's not even running on 60k, they purposely made it difficult for users, as to subscribe more $$$ to them again and again. All in all I've always wasted tons of $ on Digi, keep digging and digging and customer service is useless, Digi don't give a HOOT on cheating customers and I can vouch on that! No more digi for me but I do sincerely hope they get penalized by an honest government body someday.

I feel utterly cheated by Digi again and again! My SIM is low in credit, I transfered $5 over, spoke to my friend for $0.80 cents, but my balance now is only $0.90 cents! Why? because Digi auto renew my daily internet, which I don't need! And it's 11.30pm now, means only 30mins of usage, if I ever use it at all. They should abolish the lame Autorenewal thing, it's discriminating, and people obviously don't need that! What's more yesterday 15th/1/2003 Digi's 2g and 3g was down halfday and greatly inconvenienced me! What’s worst, my last 30mins of usage, as of now, I get disconnected like 6 times from the net already. Wow…. Never been so dissatisfied with a lame provider. It's unfair when the user clearly subscribe for 1 day data, Digi auto renews it, whether one is aware or not, until the amount reach below the subscription rate! Like me was caught unaware and paid $3 for nothing!1
DAM CHEATER!

constantly gone to make complaints at the counters set up and they said that they will take note and do the necessary to improve, but just too bad that up til now, it is still so ### and in fact it is even worse than before. i always see that the signal is full or at least half, but i cant receive and make calls out. so all i have to do is restart my fone and the connection is back. but this is not gonna work if i have to restart it as often as once every hour! what nonsense is this? i have been using digi all my life and the line is even better when i was back in my hometown in miri. it is definitely not the problem with my fone bcoz i have changed three fones and the problem still persist. how can digi's slogan be "always the smarter choice" when you have so much of issues with the conenction. out of 10 of my friends 9 of them share the same problems.

i've terminated my contract with digi on last march and switch to another service provider, and before that i clear my bill and all that. On September 29 9:16 AM, there was a malay lady name Shikin from digi customer centre, called and said that i have still rm11.08 of outstanding bill and asked me to clear it ASAP. I felt cheated why should i pay since i clear the bill already, how can i remember the exact figure that i paid. If i am and why they have to drag almost six months to inform somebody that they actually still have the outstanding amount. SO, i decided not to pay and wanted to wait they called me up again. last saturday, the same malay lady called me up again, i asked her to explain to me regarding the outstanding bill issue and wat took them so long to inform me. The way that she spokes to me were so rude and hang my phone when i was talking to her on the half way. WTH! HEY SHIKIN, IF YOU DONT LIKE UR JOB, PLS QUIT ! INI BUKAN U BAPA PUNYA COMPANY, IM AINT UR SLAVE! IF U WAN TO YELL OR SCREAM, GO HAVE 7 KIDS, SO U CAN YELL DIFFERENT PEOPLE 7 DAYS A WEEK.

Robbed in the broad daylight by DIGI.

I recently went to Medan, and I called up the DIGI hotline, wanting to know if my roaming was activated, and how much was the charges if I switched on my 3G. I was advised that if I selected Indosat network, its only RM38 a day. I called up twice after that to ensure the information I received was correct, and since I received consistent information, I was glad. Upon reaching Medan, I was asked to select a network- there was a popup on my iPhone screen, and I specifically selected Indosat. My stay in Medan was for 4 days and 3 nights and upon returning to Malaysia I decided to check what is my outstanding to make payment.
To my horror, my outstanding showed RM 1, 891.35, it was really a shock of my life. I immediately called in to dispute the bill, and I was informed, it seems if my Indosat network signal was low, it will auto roaming by itself, and select the strongest signal. I informed them that it is no fault of mine if you auto roam and chose a network without my consent. I didn’t authorize it. The service consultant understood my grievances and raised a dispute. I was informed to call in every 5 days as they are only able to temporarily unbar my line, and ever since then, I had been calling in to the hotline every 5 days to unbar my line since that event. (That’s 3 months in total)
Last month, I called in and asked them the update of the case, and I was informed that my dispute was successful and it will be credited during my next billing cycle, which would be on the 12th of September. I was satisfied and happy, finally, justice and fairness being served. But I was still requested to call in every 5 days to unbar my line until it has been credited into my account. I agreed, as long as this matter is being resolved. Today is the 15th of September 2011, and my line was barred- again. I was rather surprised, because my billing date was over, I called in back, this morning about 8.30am, and again I was told that my dispute was approved, but the billing department only opens at 9am, and was requested to call back later, and the adjustment will be done immediately. I agreed, and informed him to unbar my line in the meantime. I called in at 9.30am, and I spoke to a different service consultant, and she had informed me that its approved and she will transfer my call to the billing department.
It was then, that all hell broke lose. I was then informed that my dispute was rejected. Can you imagine the frustration and how angry I was at that point of time. I stood silent and patient all this while for 3 months, calling in twice every week to obtain an update and unbar my line. And now I was told that my dispute is being rejected? And all those called made in, for the past 1 month being told that my dispute was being approved, was all lies? You conned your customer badly, and you lied. You robbed me in the living daylight, and for something which I am not even liable for!
Even if you were to reject the dispute, where was the decency and courtesy to call your customer to inform them? How is this fair to me? I am requested to pay for something which I did not even authorize to begin with! And all your service consultants, have clearly told me that its being approved- please go ahead and retrieve your call.
I will not be succumb and be lied and cheated. God knows how many other innocent victims are there out there! Please look into this matter and I demand justice to be served. Or else, I will sue DIGI, for all the inconvenience caused, lies and misleading information received in the spent of 3 months.

Yours Sincerely,
Don Natalie Pereira
don.[protected]@gmail.com