The complaint has been investigated and
resolved to the customer's satisfactionResolved Dicks Sporting Goods — customer service needs inprovement
resolved to the customer's satisfaction
I went on a Sunday with my kids to get baseball cleats, baseball pants and batting gloves for my son. I also took my daughter to get her a new pair of running shoes. After we found what we needed we went to the check out where we approached the counter. I put my things on the counter and gave the cashier my "coaches coupons". This is a progrm Dicks does for the coaches. Well little did I know or look at the coupon but its not good for anything. After alls said and done I got $3 of of $125 worth on merchandise.
Back to the customer service issue. I was never greeted and when I tried to ask questions about the coupons she just kept saying they want work on that. I told her I guess they just weren't good for anything in the store and she said I guess not. I crumbled the coupons and set them in front of her. I gave her the money to pay for the products I bought and she would not put the change in my hand. She laid the change on the counter then walked off. I told her to call the store manager. She called over the intercom and said a manager was needed at customer service. The young guy walked up, shook my hand then I told him my issue. While talking to him I noticed he did not have anyhthing on telling me who he was nor anything to idenify that he worked at the store. He then made the statement that the coupons were only good for the cheap stuff in the store.
I can say "Thanks Dicks Sporting Goods for looking out for the teams and coaches in the community, we thanks you for the worthless coupons"! I will make one promise and that is I will never step foot in a Dick's again nor will my family.