Diamond Resorts - Los Abrigadosmaintenance fees and # of points

S
This review was posted by
a verified customer
Verified customer

I own a timeshare with Diamond Resorts at Los Abrigados in Sedona Arizona. It used to be Premiere Vacation Club but they went bankrupt and Diamond Resorts purchased them. The maintenance fees have almost doubled, the point value given to me does not even cover 1 week a year at the level I purchased. Does not give any allowance for the passport weeks that were part of the agreement. Does anyone have suggestions on how to proceed?

Responses

  • Di
    Diamond Resorts International Dec 06, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Hi, We really would like to talk to you about your fees. No members in PVC have fees that have doubled, so we want to talk to you to ensure that your billing is correct and address any issues as soon as possible. Also, the points allocated to you when we converted PVC to a points based arrangement earlier this year will definitely still allow you to book what you used to own in PVC, as well as give you flexible stays. We will happily explain and talk through all your concerns - just email us on [email protected] and we'll contact you to resolve.

    0 Votes
  • Re
    retardsGalore Dec 05, 2011

    sell - sell now and sell cheap - oh, and don't buy anymore timeshares; you don't actually 'own' anything

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.