I wish I had known of this forum when I used Donna Franca tours a few years ago. Her agency came recommended by a friend whom I dearly trust, and even she was surprised at the shoddiness of the tour and the lack of responsibility that Donna Franca displayed. Because I was a single traveler, they insisted that I had to pay the single supplement, but that it would provide me with a double room. I never had a double room, and when I told each hotel that they had received payment for a double room it was denied at each location. Donna Franca did nothing about it, and took no responsibility for the situation. She put me into a tour of the south that took eight hours to return to Rome, and caused me to miss the first gathering of my official tour and did not repay me for taxi rides that I had to take to get to the gathering that had already ended (without any notification to me; the owner of the restaurant called her to assist me in getting in touch with the guide and she was of no help). Her guide made no attempts to check whether or not I had arrived at the hotel in Rome, did a poor job leading us in Venice, and I was charged over $100 before I left the US for her agency to call and extend my stay by one night (they had only planned for us to visit Venice for half of a day before we departed). In addition, we spent a wasteful number of hours at her estate in Italy where we were supposed to get a homemade cooked meal, and only received a tour of her winery - a room dug into the ground with a few barrels. When I returned I sent her a polite letter explaining that I loved Italy but outlining the difficulties that the tour and guide provided, and she again took no responsibility for her planning or her guide, blamed me for getting to Rome late, and of course, provided no rebate (what kind of tax exemption does she receive for bringing tours to her estate under false pretenses??!!). STAY AWAY FROM HER AGENCY.