DHGate.com
reviews and complaints

On November 2nd, 2017 I ordered a neon bar light, my order number was [protected]. When I received the light in the mail, it was broke, little piece of the actual light had chipped off in the package. What do I need to do to receive another light? The packaging even looked pretty rough, so I'd say the postal service was not too fragile with it. You might want to consider putting Fragile on next package. Really need to get this resolved, been waiting awhile. Thank you, KIMBERLY REED [protected] / [protected]@gmail.com

I ordered a dress beginning of July, asked for a refund end of July because it was hideous and have been battling them ever since. They keep saying my refund is being processed. They also had me delete my bad review to guarantee me a refund without returning the dress. Now I'm stuck with this terrible dress and am out $75 plus what I paid in duty!
They are the worst!

I ordered some jordans for my son the shoes are too small for him I contacted the seller and she told me that I could send them back and exchange them for a bigger size she said that it would cost 20 dollars and when I went to send them back they said it would cost $100 I'm not paying $100 to pay to ship shoes off the didn't even cost that much I keep trying to contact the seller and she will not respond she will not send me a return slip so that I can send the shoes back and I want to return or I'm going to contact a lawyer

Never deal with this seller on Dhgate. He is a scam. I sent the money for my order and he'll never ship your order, I asked him to send my order but he said he couldn't ship the order. Then i asked him to returned my money and he just ignored your messages. So sad with this Chinese. His phone number:
+[protected]
Please be aware of this bad chinese seller.
Never do business with this one

I purchased RCMA No Color Powder. I had previously ordered a batch from the same seller. I was happy with the previous order. When the new order arrived I did not open the new box as I still had a few left of the old order and I incorrectly assumed I would be sent the same quality items as before.

Finally, I opened the new box and had some sales. I had customers ask for refunds as the labelling stated "Power" NOT "Powder".

I checked the entire box and all the RCMA No Color have POWER on them. They should read RCMA NO COLOUR POWDER.

I purchased a watch on this site i made payment also one day after they notified me that they haven't confirmed my payment and my full amount is refunded I waited 15 days to get my money back but still it's been one month my refund amount still not received and they even not contacted me once I got my money back or not...it's money making fake site don't purchase anything on this ...[censor] site

Long story short: I ordered a dress, received it, it had a stain on it. I messaged the seller and after back and forth they agreed to refund the item.

I sent it to the address provided, which turned out to be incorrect (even though it was in the original package as the "from" address), so the package came back to me and meanwhile DHgate closed the whole order, even though I send it back to the seller right away!
I can see in the post office tracking system that the seller has received the item, however I haven't heard from them since and haven't received my money back either. They are clearly hiding from me as any reliable person would refund in any case.

Dhgate is no longer replying to my emails and I am absolutely furious how this can happen, and how they can't help the customer by blocking the seller until they have refunded, or something? The bottom line is that the item WAS DAMAGED in the first place and now I'm left with no dress, nor my money!
I sincerely hope everyone will try to avoid this "service" as best as they can because I feel, and actually I am, ROBBED.

Bonjour,
Après avoir fait une première commande chez DHGate, je n'ai jamais reçu le colis. Par contre, DHGate a encaissé mon argent.
J'ai la preuve que le colis ne s'est jamais rendu, et qu'il a même été retourné chez le vendeur.

DHGate ne veut pas intervenir, et le vendeur ne veut pas voir mes preuves.

Il persiste à dire que le colis a été livré, et qu'il y a eu signature. Mais il ne veut pas m'envoyer le preuve de ceci.

Une belle gang de voleurs.

I purchase from yuo a paquete of 24 jojo siwa bolws for $24 they are not the jojo I will like to returned my party is this weekend I guest that they will be excacly the ones in the picture please tell me how I can returned abd you hive me my money back I'm not hsppy with this product please contact me at [protected] Alix t Gonzalez or [protected]@gmail.com thanks for your cooperation

Dear DHgate team,

I placed an order with the reference above over 2 weeks ago and still haven't received the order or an update. I will be grateful if you could let me know the state of the order and when it will delivered. I've tried to get in touch via email but there was no response.
This is urgent and will appreciate if someone can get back to me as soon as possible.
Thanks
Genevieve Nsiah

I was double charged over $100 for an item I purchased. I can't get the chat function that's so well boasted on your site to load on any internet server. And i've been dropped or reset in the chat queue on my phone four separate times now.
I want my product and I want the extra money taken from me back.
If you can not get back to me in a timely manner and get my money product and money I will never shop here again.

It turned out that my order had nothing to do with the photo on the website. The quality also leaves much to be desired. Needless to say, it's way overpriced. I wish I knew they would send me this crap. And I also regret I didn't read reviews before dealing with this horrible company.
I wanted to return the item, but the shipping cost is too high as the warehouse is situated in China. Sad situation.
Don't buy from them if you don't like lotteries...

I have been trying for over a month to get in touch with anyone who cares! The seller has made me gone around in circles for over a month now! Refusing to contact me or help me resolve an issue, which they placed me in by lying they would send me a new item or compensate me money wise. Doing so, they made me miss the 7 day return! So they purposely knew they would put me in a [censor]position which would leave me stuck with an item that is nothing like the picture! Customer also refuses to help me! They keep lying saying how important my issue is but yet it's also been about 2 weeks if not longer they are not helping..
This is an absolute joke of a company. They just lie, false advertise, and just care about taking your money! They do not give a crap about you! They have [censor] products to sell and really [censor] customer service!

These people do not care an oz about their buyers

Do not buy anything from dhgate.com

I unfortunately bought a asics trainer from dhgate. The trainers arrived late, not in a box but a plastic bag. The size was incorrect, I ordered a 45 and received possibly a 42 and to make matters worse it was a counterfeit, a fake, a chinese knock-off.
I attempted to contact dhgate to return the trainers, I emailed on numerous occasions, no response. I tried finding their uk number and address - address and telephone, neither is available.
Frustratingly they then send you an email saying that despite my emails informing them of my dissatisfaction and dispute that they have released my money to the retailer because I did not dispute it. Wow!
I have now reported the site to various uk authorities and i'm intent on shutting the site down or at least warning others off the site.
As I said do not buy from this site or company - easier to give your money away.
Best
Ck

We placed an order #[protected] through DHGATE portal.
Dress arrived was exceptional poor quality - one sleeve was actually coming out at the waist the other at shoulder height.
We tried submitting a dispute and were not able to.
DHGATE online chat said try different internet browsers,
DHGATE said try different internet ISP,
DHGATE said try different operating platforms,
DHAGTE said upload images less than 5mb
DHGATE said upload images between 1mb and 5 mb
All of this didn't work...so eventually online chat opened case for us.

Since then we have been blocked from facebook page, online chat has blocked us (for three months now) the 14 different email address I have been given FAIL TO RESPOND AT ALL and the one that does simply says to contact the seller.
The seller is unresponsive depite earlier saying they will give us a full refund and to not worry about it!
Messaging DHAGTE through their website simply gets "we are sorry for your bad experience with DHGATE".

It has been 8 months, and since 48 hours after receiving the product we have been chasing a refund, for the last 7 months we have also requested proof that DHGATE complies with IT'S OWN policy and fines the seller for selling counterfeit goods! AS all the images on the sellers page are directly taken from other legitimates stores websites!

When we ring DHGATE international support (AT OUR COST) we get told there is nothing they can do and to email [protected]@dhgate - which surprisingly enough is one of the email addresses that fails to respond.

DHGATE is nothing but a front for selling counterfeit goods and then when you try to get your money back throw up objections!

I would never suggest any one buys anything from DHGATE simply because their customer service is non-existant and that is forgetting about the quality of product, despite DHGATE proudly showing their customer service and trust and protection policies on their website - I have only been asking for seven months for proof of their implementation.

Two words sum DHGATE:_
SCAM and AVOID!

This is Dakotas' Customer Service number. It works as I call it several times a week cause they love ripping people off and, give them only refunds with no compensation... [protected]. This number is 24-7-365 always someone there to answer. Managers name is, Jie.
I have been in the trade world for 15yrs now and, I've never seen such garbage in all my life. They call Chinese smart? Ya right. They're just thief's like the Arabs

AWFUL.
Got nothing, even though I paid for an expedited shipping. Surprised that irresponsibility like this still exists and that some businesses still can't get their stuff together and start working properly. Their service is horrible as well, nothing good to say about them.
I simply canceled my order and asked for a refund. They refused to do it. Why? they didn't explain, but it's not right, that's what I know for sure... I have never seen so unprofessional staff. I wonder what people work from them, how well they are educated and what countries they are from. It's a huge shame you can't fix it. It's your biggest disadvantage.

I purchased a antler horn chandelier in April. After paying £35 customs it arrived very badly damaged and has parts missing. I have sent numerous messages and photos via the DHGate app. I have not received any replacement parts as promised. They told me they needed more time to find suitable packaging. I have repeatedly asked what is happening but they have not replied. I am really concerned now. At this stage, I would prefer to have a full refund including the cost of customs.

I had purchased an item from this site and come to find out the seller and store didnt even exist but it didnt tell me this until after i had sent and they took the payment. So i went on and tried contacting the seller i had tried before just didnt get any response in days. So i contacted customer service and told them what was going on and told them i wanted to open a dispute they were telling me steps and but the thing is the steps didnt even work so who ever i was talking to contacted their boss and their boaa said he couldnt find it either. So i wanted to cancel the order and get a refund and then they told me i had to wait 24 hours technically the seller had one more day. Well coincidentally thd seller marked the item shipped but i messaged them again asking them for prood of the shipment because i knos you can easily mark something shipped but not ship it. And again got nothing back so i contacted customer service again and tried talking to them about it again but yet again they said now i would have to wait 24 to 48 hours before i could do anything. The policy clearly says i can open a dispute if things aren't going like they are suppossd to and if i tried to contact the seller and they dont contact me be oe if we dont figure something out so when i told them this and i asked yo open a dispute they refused to do so. I told them just refund my money and they refused to they kept saying their policy and i was like yes i know what i signed up and your policy says i can open a dispute but they kept moving around it and refused to do so. I told them i was going screen shot the pics of our convo and take them and report the site and show the world all of a sudden our convo closed and wouldnt open back up minutes later it let me open it back up and everything we had talked about just happened to be gone. This is a scam and very bad business wouldnt even stick to policy they promised customers they didnt ofder me coupons a discount anything just refused me on everything not saying they had to but what kind of people so business likd this luckily i got the screen shots in time and ill be taking them to try to get the site shut down so they cant scam any other people t

Hi,
I placed an order and paid $26.71 US Dollars on 2017-07-29. The sellers listing was for 1 lot comprising 6 items. The Order Detail # [protected].
The seller contacted me advising there was a web site problem and that they were sending me 4 items instead of 6. I replied that the deal was for 6 items, and that if the seller could not supply what I ordered, then he should cancel the deal and return my money.
It has now been 46 days since I placed my order.This is enough time to send a small package from China. I deal with AliExpress and they are good people to do business with. I would like to think the same applies to DH Gate.
When can I expect the goods to arrive, and will the goods reflect what I ordered and paid for.
The goods described as :Trulinoya Fishing reel protective cover([protected])
1 lot equals 6 pieces. Large.
Looking forward to your reply.
Regards Ron